The document discusses FIT Consulting's CRM Suite for enabling CRM processes via mobile phones like the iPhone. The suite allows login and accessing customer, balance, sales order and invoice information from SAP backend systems like SAP CRM and ECC. It describes the architecture, development process, implementation timeline and resources required.

1. SAP & iPhone
FIT CRM Suite
FIT Consulting
Ahmet Bilgen – 22-11-2009

2. Agenda
• Goal
• Scope
• Method
• Time
• Team
• Result & Output
Result & Output
• Q&A
©2009 FIT Consulting 2

3. Goal Scope Method Time Team Result
The goal of the FIT CRMSuite is to enable CRM‐based business processes via
mobile phones.
Our main platforms are:
Our main platforms are:
• iPhone
• BlackBerry Java,
y ,
• Windows Mobile
Our main backend systems are:
• SAP CRM
• SAP ECC
SAP ECC
• Microsoft CRM
©2009 FIT Consulting 3

4. Goal Scope Method Time Team Result
With the FIT CRMSuite, the following processes are enabled on the iPhone
platform:
• Login,
Login
• Customer Contact List,
• Balance,
,
• Open Sales Orders,
• Open invoices.
©2009 FIT Consulting 4

5. Goal Scope Method Time Team Result
The architecture of the FIT methodology to mobile solutions is as follows:
HTTP(S)
iPhone GPRS Internet - SAP NetWeaver
APN
Firewall SAP Applications
&D t
Data
External Data Sources
.NET, J2EE, Web Services
…
©2009 FIT Consulting 5

6. Goal Scope Method Time Team Result
In the FIT mobile solutions basic functionalities are designed as free ABAP
codes.
According to customer requirements, some extra ABAP codes could be
g q ,
developed and implemented to better match the customer business processes.
For the implementation at the client site, Basis configuration is needed.
For the implementation at the client site Basis configuration is needed
To realize real‐time data transfer with your SAP system, an APN or Internet
connection via firewall is needed. The requested connection type is APN.
connection via firewall is needed The requested connection type is APN
©2009 FIT Consulting 6

7. Goal Scope Method Time Team Result
The total time required to set up all processes is only 5 days!
Prerequisite to realize this quick implementation is the availability of the APN
q q p y
type connection.
©2009 FIT Consulting 7

8. Goal Scope Method Time Team Result
Required resources to realize the FIT CRMSuite on iPhone:
• Project Manager,
• CRM or Sales and Distribution business analyst,
l d b b l
• Basis consultant or power user,
• FIT Support Team.
FIT Support Team
©2009 FIT Consulting 8

9. Goal Scope Method Time Team Result
This is the SAP
username and
password.
Offline or Online
senarios are
implemented.
implemented
CRMSuite entrance CRMSuite Logon
User/password
U / d
©2009 FIT Consulting 9

10. Goal Scope Method Time Team Result
Let us select:
FIT Consulting
Customer Contact List are Customer contact lists are
listed from a temporary local
li t d f t l l retrieved online from the SAP
t i d li f th SAP
database in offline scenario. back end.
©2009 FIT Consulting 10

11. Goal Scope Method Time Team Result
Current Business Processes:
• Contact info
• Balance
• Sales Order
• Invoice
Other honeycombs will become highlighted soon!
©2009 FIT Consulting 11

12. Goal Scope Method Time Team Result
Contact info, retrieved
If address is selected, Google
, g
from SAP customer
f SAP t
maps is used to show address.
master data.
©2009 FIT Consulting 12

13. Goal Scope Method Time Team Result
Current balance info is
displayed. You can determine
di l d Y d t i
which data is to be displayed.
©2009 FIT Consulting 13

14. Goal Scope Method Time Team Result
Open Sales Orders. Selected Sales Order: details.
©2009 FIT Consulting 14

15. Goal Scope Method Time Team Result
Open Invoice List. Selected Invoice: details.
©2009 FIT Consulting 15

16. Thank You
www.fitcons.com FIT C
fit Consulting Offi i l W b Site
lti Official Web Sit
www.basisconsultant.com FIT international Basis Community
Questions & Answers
©2009 FIT Consulting