1. Mikaila J. Rodgers
2687 West Park Dr.
Gwynn Oak, MD 21207
M: (814)-470-5994
Mikaila.rodgers5683@gmail.com
Profile
Highly motivated and disciplined professional, skilled in a number of areas including technical writing, public
speaking, organizing, and providing optimum customer service. Recent college graduate with a Bachelors degree
in English who consistently completes assigned tasks before deadlines, and is eager to exceed expectations in the
workplace. Has gained over four years of customer service experience as well as two years of leadership
experience in collegiate organizations while at Penn State.
Education
The Pennsylvania State University Graduation: May 2016
Bachelor of the Arts in English, minor in African American Studies
 Applicable Honors Courses: CAS 138T Communication Arts and Sciences, ENGL 297 Advanced
Writing, ENGL 202B Technical Writing
 Clubs and Organizations: The Social Justice Coalition, The Multicultural Undergraduate Law
Association, Black Leadership Union, Black Student Union
 Awards: Bunton-Waller Full Scholarship Recipient, Dickerson Family Fund Liberal Arts Award
Experience
Processing Representative State College, PA Feb 2014 – Apr 2016
The Pennsylvania Higher Education Assistance Agency (PHEAA)
 Processed changes to borrowers’ student loan repayment plans
 Organized borrowers’ demographic information on a Microsoft Excel spreadsheet
 Assisted in training and monitoring newly hired loan processors
 Awards: Employee of the Month in September 2015
President and Co-founder State College, PA Jan 2015 – Jan 2016
The Social Justice Coalition
 Documented the concerns of various ethnic groups across Penn State’s campus and urged Administration
to consider enhanced diversity initiatives
 Organized bi-weekly meetings that were open to the public to discuss current events
 Recorded meeting notes, maintained lists of all active members
 Organized fundraisers to finance the organization’s various initiatives
 Scheduled all events associated with the organization into the following school year
 Organized the event, “Justice for Jim Crow’s Children”, a public dialogue regarding current and future
civil rights challenges featuring keynote speaker Dr. Carlton M. Waterhouse, J.D.
Cashier Pittsburgh, PA Nov 2011 – Jul 2013
Giant Eagle Market District
 Assisted customers with various concerns to ensure optimum customer service
 Operated cash registers on both large and self-check machines
 Maintained safe and clean work environment
Skills and Certifications
 Published writer
 2012 Certified Microsoft Office
Master: Word, PowerPoint,
Outlook, Excel
 Adobe Photoshop
 Avid Reader

2. References Available upon Request