This document provides a summary of a report on the management information systems of Carrefour, a large international retailer. It discusses Carrefour's background and operations, as well as the objectives, challenges, and deliverables of improving its systems. The report also outlines user requirements, functional requirements, and system requirements. Diagrams are included to depict the context, use cases, and sequence of activities. The overall aim is for Carrefour to better meet customer expectations through more efficient and innovative systems.

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MANAGEMENT INFORMATION SYSTEMS
Submitted by:Asif.ayub
Table of Contents
Chapter 1.
VERSION: 1.0 REVISION DATE: 14-Jan-15
Approver Name Title Signature Date

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1.1 Introduction................................................................................................................................1
1.2 Background .................................................................................................................................1
1.3 Scope ..........................................................................................................................................1
1.4 Purpose.......................................................................................................................................1
1.5 Summary.....................................................................................................................................1
Chapter 2.
2.1 Introduction................................................................................................................................2
2.2 Objectives...................................................................................................................................2
2.3 Technical challenges....................................................................................................................2
2.4 Deliverables................................................................................................................................2
2.5 Context diagram..........................................................................................................................2
2.6 Summary.....................................................................................................................................2
Chapter 3.
3.1 Introduction................................................................................................................................3
3.2 User requirements.......................................................................................................................3
3.3 Functional requirements .............................................................................................................3
3.4 System requirements...................................................................................................................3
3.5 Use case diagram ........................................................................................................................3
3.6 Use case diagram (High level).......................................................................................................3
3.7 Sequence diagram .......................................................................................................................3
3.8 Summary.....................................................................................................................................3
Chapter 4.
4.1 Conclusion...................................................................................................................................4
4.2 Reference....................................................................................................................................4
4.3 Bibliography................................................................................................................................4

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Chapter 1
1.1 INTRODUCTION
Carrefour is one of the most important retailers and one of the largest supermarket chains in
our world and its headquarter exists in france. Carrefour is considered as the second largest
retail group in terms of revenue after Wal-mart. Carrefour has many branches that are
distributed around the world especially in Asian, Europe and Latin America.
Carrefour is an international corporation that provides many various products and services to
public such as clothing , foods and ATM banking and other products and services .The Carrefour
group’s store network includes six different store types and shopping experiences. It has the
hypermarkets , supermarkets, hard discount stores, convenience stores, cash & Carry, and E-
commerce.
1.2 BACKGROUND
The most important priority of Carrefour Group is caring customers and as a result of this
Carrefour provide intelligent application for its customers which is Carrefour Mobile Service this
application enables customers to communicate with each other ,identify which items they
need , collaborate and communicate with Carrefour staff and contact broadly with low cost.
Carrefour Group used RFIF technique (Radio Frequency Identification) that enables information
to be shared , stored and exchanged among departments . Basically, RFID is used radio
Frequency electromagnetic field (radio waves) to transfer data between departments.
Carrefour Group also used EDI that enables to communicate and collaborate effectively with
other foreign organizations .In fact ,EDI (electronic data interchange ) application used to
transfer electronic and business data between organizations without human intervention.
1.3 SCOPE

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Carrefour need to learn from Wal-Mart warehouse system, which is the number one leading
organization. Minimize the waste and sell the products that are preventing the environment.
The number of employees should be increased , both in the departments and at the check-out
process ,to improve the quality of service customers receive.
.
1.4 PURPOSE
The purpose of this report is to provide information on the markets for Carrefour so the
Carrefour industry can maintain and increase its profitability. Carrefour need to improve their
system to make their customers more satisfy. Profitability is also enhanced by increasing the
stability of revenues or costs.
Carrefour should renovating its spaces to reflect the needs expressed by its customers
according to available resources. Customers surveyed before each renovation so that they can
share their opinions about the access facilities, car parking ,quality and appeal of the offer
available in the shopping centre, presence of a Carrefour drive, department layout in the store,
the product mix, and check-out procedure.
1.5 SUMMARY
Carrefour is one of the most important retailers and one of the largest supermarket in the
world . Carrefour has many branches that are distributed around the world. Carrefour Group
use many type of information system like: TPS ,DSS, MIS, EDI, RFID and EIS. They used personal
IS, departmental IS, and inte-organization IS and each of them has limited functions. But still
they need to improve their systemto make their customers more satisfy. Carrefour should
work on the following points
 Always use new systems to gain large amount of customers.
 Minimize the waste and sell the products that are preventing the environment.

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 Increase agility, execution quality and competitiveness.
 Regaining initiative and leadership.
Chapter 2
2.1 INTRODUCTION
In this chapter you will learn about objectives for the system about Carrefour , the
technical challenges that Carrefour have to face , the deliverables that Carrefour provides to
their customers, suppliers and employees , and the context diagram of Carrefour’s marketing.
2.2 OBJECTIVES
Minimize the waste
One third of all the food produced for human consumption is dumped every year. A huge portion of
that -- 870 million tons -- is made of fruits and veggies, most of which are perfectly edible and whose
only flaw is to be misshapen.
I proposed a real solution to the problem -- selling this misshapen food as “inglorious fruits veggies”
and discounting them 50%. It worked so well that they will sold out of the inglorious apples, carrots,
and potatoes and many other fruits and vegetables nearly instantly. With the help of these solutions
Carrefour can start to see a massive change in food waste.
Online system
Through online system Carrefour will stepped up the expansion of its drive solution, which allows
customers to shop online and then pick up their purchases at the nearest store. This will help to
develop e-commerce and m-commerse solutions to enable its customers to shop anytime and
anywhere ,from a laptop computer , a tablet or a smartphone. This digital service will based on
customer experience ,which offers the best understanding of usage and expectation.
2.3 TECHNICAL CHALLENGES
 Security
The Protection will be provided to the information of customer like credit card numbers,
order details,tracking number, user login password etc .
 Control

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Carrefour’s online website will be controlled and protected from viruses or any kind of
hacking . Different precautions will be used for securing the website from different
types of problems. Every user will be monitored under the high department for the
condolence of system.
 Performance
Carrefour’s online website should maintain and functionally upon its work load .This
website will work as Online Shopping and also it keep the records of the Customers. It
will be available any time any customer can demand anything at any time so the
customer will be satisfied.
2.4 DELIVERABLES
Carrefour is one of the most important retailers and one of the largest supermarket in
the world. Carrefour providing everything that is hoped and asked by our customers , and being
deserving of the name of the best modern retail stores in the whole world and the most
visited ; all that is achieved through providing the following:
To our customers
The best products and options, the best prices, with the non-stop quest of guaranteeing the
comfort and trust of our customers, to make shopping a pleasant experience in every store and
everywhere.
To our employees
The possibility of growth and fulfillment in a trusting environment, providing challenging and
motivational compensation for both males and females.
To our shareholders
A sustained return on their investment and the growth prospects through the best retail store
standards in the world.
To our suppliers
The best markets, customer intelligence, and cooperation to improve products through long-
term mutually beneficial relationships.
To local and national communities
Continuing to support community events through a deep commitment to the community, as a
socially responsible economic actor and a good corporate citizen, with the feel of responsibility
towards the local and national communities.

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2.4 CONTEXT DIAGRAM

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2.6 SUMMARY
Carrefour is the world's number two retailer with sales of around $140 billion dollars. Carrefour
has well established global, regional, and local programs to interact with suppliers of all sizes
and product categories. Carrefour providing everything that is hoped and asked by our
customers .
A huge portion of the food produced for human consumption is dumped every year , so I I proposed
a real solution for this problem that selling this misshapen food and discounting them 50% . Also I
proposed a online system which allows customers to shop online and then pick up their purchases
at the nearest store.
Chapter 3
3.1 INTRODUCTION
In this chapter we will be able to know that user requirements and functional requirements of
the organization, Its system requirements facing by the organization, Organization’s
achievements and scope its context diagrams and so on the summary of this chapter
3.2 USER REQUIREMENTS
 Developing products and services that meet the expectations of users and customers.
 It is essential to check the available market analysis results for relevant information
about user needs, and to exploit this information.
 Market research largely focuses on the customer view, on purchasing behaviour,
acceptable prices and thresholds, demand for functions, and how would customers
prefer products to be packaged and distributed.

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3.3 FUNCTIONAL REQUIREMENTS
 Renovating its spaces to reflect the needs expressed by its customers.
 The number of employees should be increased , both in the departments and at the
check-out process.
3.4 SYSTEM REQUIREMENTS
Carrefour need to improve their system to make their customers more satisfy. There must be
an online system which allows customers to shop online and then pick up their purchases at the
nearest store.

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3.5 USE CASE DIAGRAM

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3.6 USE CASE DIAGRAM(HIGH LEVEL)

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3.7 SEQUENCE DIAGRAM
3.7 SUMMARY
Carrefour is the world's number two retailer with sales of around $140 billion dollars. Carrefour
should Developing products and services that meet the expectations of users and customers.
Renovating its spaces to reflect the needs expressed by its customers. There must be an online
system which allows customers to shop online and then pick up their purchases at the nearest store.

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Chapter 4
4.1 CONCLUSIONS
All in all, by implementing these important strategies successfully, Carrefour will become from
a single store to the biggest retailer in the world .The cost management strategy of Carrefour
will create an operational model with the lowest cost which will increase the margin of profit
on the financial statements.Moreover ,the growyh management strategy will dragged Carrefour
intp the right direction of investment and expanded radically around the distribution
center.Lastly , the people management strategy inspire all associates to work more efficiency
and Creates a greate workplace environment which full of its self-improvement, competition,
and respects. It also provides an opportunity for people to built-up exoerience from the low-
rankPosition to the high-rank position .therefore ,strong management in these three strategies
will transformed Carrefour into the biggest company in the world with the highest number of
employees worldwide and will also provided benefits to millions of people around the world by
Transferring unnecessary cost into-cost into low-cost product.
4.2 REFERENCES
1) .Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-
carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].
Carrefour - Wikipedia, the free encyclopedia. 2015. Carrefour - Wikipedia, the free
encyclopedia. [ONLINE] Available at:http://en.wikipedia.org/wiki/Carrefour. [Accessed 19
January 2015].
carrefour-mist: introduction. 2015. carrefour-mist: introduction. [ONLINE] Available
at: http://carrefour-mist.blogspot.com/2011/05/introduction.html. [Accessed 19 January 2015].
3).Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-
carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].
4.3 BIBLIOGRAPHY
Carrefour - Wikipedia, the free encyclopedia. 2015. Carrefour - Wikipedia, the free
encyclopedia. [ONLINE] Available at:http://en.wikipedia.org/wiki/Carrefour. [Accessed 19
January 2015].
1) .Carrefour: Introduction. 2015. Carrefour: Introduction. [ONLINE] Available at: http://mis-
carrefour.blogspot.com/p/introduction.html. [Accessed 19 January 2015].