The document discusses employee training and development in Singaporean organizations. It notes that while training improves productivity and growth, there are challenges in balancing increased profits with training costs, particularly for small-to-medium enterprises. However, the "wrestle" depends on the organization's size, and training is necessary to retain employees, improve skills, and adapt to changing economic conditions. Good training programs can increase both profits and human capital in an organization.

1. Employee Training & Development Group 9 Members Involved: Lisa, Michele, Qi Chun, Sophie, Raymond, Song Jie

2. Lifelong Learner Awards

3. Project Question: “ Training and development is a sub-activity of most organizations which place higher premiums on other activities”. Discuss with reference to the context of Singapore how Singapore companies “wrestle” with the challenges of achieving higher economic outputs while at the same time also caring for its employees by training & developing them.

4. Scope of Presentation Introduction to Training & Development Types of Training Activities in Organization Challenges & Benefits of Training Is it really a “wrestle”? Purposes of Training Conclusion

5. Introduction to Training & Development Training : the process of improving people’s knowledge and skills (in term of current job). Development : the process by which people obtain skills and gain experience to succeed in their future tasks. Learning & Human Capital Development

6. Types of Training Internal / External Training On-The-Job Training (incl. job rotation)/ Off-The-Job Training E-learning (e.g. IVLE)

7. Activities in Organizations Typical Organization: HR Practices in: Manpower Resourcing & Planning Strategic HR Performance Management Quality Work-Life Talent Management, Retention & Succession Planning Employee Relations & People Management Compensation & Rewards Management and many more… Training & Development

8. Discuss with reference to the context of Singapore how Singapore companies “wrestle” with the challenges of achieving higher economic outputs while at the same time also caring for its employees by training & developing them . Reviewing of Project Question: “ Wrestle” (v.): To contend or struggle (Balancing profits and costs)

9. Purposes of Training Source: Top Reasons for Providing Structured Training , Manpower Research and Statistics, MOM. Employer Supported Training, 2006.

10. Purposes of Training (cont.) Source: January survey on Attracting & Retaining Staff by the Singapore Human Resources Institute (SHRI) and Remuneration Data Specialists (RDS) of 183 private and public sector employers

11. TRAIN OR LOSE THEM 'Staff turnover deters some employers from continually upgrading their employees. But the fact is that if we do not train our employees, they will also look elsewhere.' MR KOH JUAN KIAT, executive director of Singapore National Employers Federation

12. Challenges in Training Source: Top Reasons for Not Providing Structured Training , Manpower Research and Statistics, MOM. Employer Supported Training, 2006.

13. Benefits of Training Source: Manpower Research and Statistics, MOM. Employer Supported Training, 2006.

14. Is there really a “wrestle”? Training is needed for: Work requirements. Dealing with the changing economic environment. Boosting economic profits. Increase in Training & Development Decrease in Economic Profits? (Interview with Ms Teeba Ganeson, Manager of Customer Service, StarHub)

15. Training & Development in StarHub Company’s Perception Towards Training & Development: Teaches employees vital communication skills New employees must go through 2 months compulsory training course Developing courses for team leaders Bonding programs for staff to increase team efficiency Skill upgrading programs for permanent staff Current affairs briefing Every manager has HR roles

16. Challenges in StarHub’s Training & Development Ensure that training is up-to-date in a competitive and unpredictable industry When Training & Development backfires!! Staff resigns right after training and joins rival company. Using of contract to deter such incidents (9 months).

17. Results of Training? On 13 February 2008, StarHub reported that its 2007 full-year operating revenue expanded 12% to cross the S$2 billion mark. For 4Q-2007, revenue also saw double-digit growth of 14% to S$539 million. (Source: StarHub Corporate Website)

18. Is there really a “wrestle”? How about Small and Medium-Sized Enterprises (SMEs) in Singapore? Partly, in the short run. Reasons: Tight budget Expensive training courses 'They are working with tight manpower. Training means downtime,' says Mr Teva Raj, director of the Centre for Urban Greenery and Ecology (CUGE). From The Straits Times, 8 th Mar 08: “Singapore: Skills upgrade - the next frontier ” Skills Development Fund (SDF)

19. Conclusion Employee training & development is an essential activity for any organization to focus on. No doubt on the benefits of training. Training improves productivity and sustains growth increase profits. There is not much “wrestle”, depending on size of an organization.

20. Conclusion Dr Ng Eng Hen Minister for Manpower and Second Minister for Defence Improvements in productivity are the only “sustainable” way to deal with cost increases. From TODAY, 6 th Mar 08: “The Employer’s Dilemma, Keeping Costs Down vs. Retaining Staff”

21. Q & A Members Involved: Lisa, Michele, Qi Chun, Sophie, Raymond, Song Jie

22. “ Wrestle” between Increasing Profit and Training Staff “ Wrestle” (v.): to engage in deep thought, consideration, or debate; or to move, maneuver, or force with difficulty. Sheralyn Tay (6 th Mar 08), “The Employer’s Dilemma: Keeping Costs Down vs. Retaining Staff” , TODAY "Compensation and benefits: investing in your human capital" in HRM Singapore. 4(6):30-33. Chin Lian (8 th Mar 08), “Singapore: Skills upgrade - the next frontier ” , The Straits Times References: Problems faced in S’pore: Increasing inflation rate Rising wages Fierce competition in tight labor market Slow growth in productivity Is there “wrestle” between increasing profit and training staff ? Attract & Retain staff TRAIN OR LOSE THEM 'Staff turnover deters some employers from continually upgrading their employees. But the fact is that if we do not train our employees, they will also look elsewhere.' MR KOH JUAN KIAT, executive director of Singapore National Employers Federation

23. Solutions/ Actions for Attracting & Retaining Staff Other Solutions: Developing higher variable bonuses/ wage hikes Ramping up job redesign Automating processes Reducing excesses Source: January survey by the Singapore Human Resources Institute (SHRI) and Remuneration Data Specialists (RDS) of 183 private and public sector employers Government can also provide tax incentives and subsidiaries (esp. SDF) to companies to grow productivity.