EarthLink provides an MPLS network solution with 7 key initiatives to ensure customer satisfaction. They have received awards for innovation and customer service. EarthLink supplies carrier customers with access nationwide. Their MPLS network blends access technologies into a private network with managed services, value-added services, and an application portal. Features include prioritized traffic, redundancy, and customized solutions. They differentiate with their infrastructure, customizable solutions, support services, and online portal for monitoring networks.

1. EarthLink Complete™ Data
MPLS Network Solution Review
Ross McVey
Premier Account Executive

2. Voice of the Customer Program
To best serve our customers, EarthLink Business measures and
aims to achieve these 7 key Voice of the Customer (VOC)
initiatives:
1.Fast Order Interval
2.Done Right the First Time Install
3.Personalized Care
4.A Customer Portal that Delights
5.Accurate Billing
6.Network Stability
7.Timely Maintenance Response
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3. Award-Winning Service Provider
• 2008 Communications Innovator Award for Most Innovative Competitive
Carrier
— New Paradigm Resources Group
• 2008 North American Telecommunications Service of the Year Award for
breakthrough development of MPLS over DSL
— Frost & Sullivan
• 2008 North American Customer Value Award for best business portal for
large and distributed enterprises
— Frost & Sullivan

4. Our Carrier Customers
EarthLink Business supplies many carriers with
xDSL access elements nationwide, including:
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5. The EarthLink Business
Data Network and MPLS
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6. Business Objectives: Powered by EarthLink Business
• Nationwide Private MPLS Network
― Blending Ethernet, DS3, DS1, DSL, and Wireless Access into one private
network
• Managed Network Services
― Traffic utilization reporting, router management, automated trouble reporting, real
time network status map
• Value-Added Services
― Dial backup, Wireless backup, project management, enterprise technicians, custom
installations, remote VPN access, remote engineering/professional services
• Application eXchange (AX) – Access essential business applications over a secure
cloud
― Voice over IP providers
― Credit card providers
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7. Nationwide Network
MPLS Backbone
MPLS Backbone andAccessInfrastructure
Multi-Service Fiber POPS
Core Network Nodes

8. MPLS Features and Benefits
• Consolidate all traffic on a single network
• Prioritize voice, video and other data applications
• Up to six free Classes of Service (CoS)
• QoS (Quality of Service) intelligence is built into the network
• No need to add more virtual circuits to manage QoS
• Full-mesh topology
• Support multiple routing protocols
• Reduce transit delays and transaction times
• Reroute traffic priorities on the fly
• Quickly add new locations
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9. Blended MPLS – Industry Firsts
• MPLS over ADSL
– Up to 6 classes of service on ADSL
– Honored edge-to-edge
– Flexible tagging options
– Seamless integration into MPLS T1 network
• MPLS over Wireless Data
– Alternative to high-priced fill in
– Wireless and terrestrial network on one contract
– Perfect for backup: True diversity without wireline
– Nationwide 3G Network
– Secure and private
• Never touches the public Internet
• CDMA standard
– Comparable to DSL speeds
• Download speeds between 400-800 Kbps
• Upload speeds between 300-400 Kbps
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10. Blended MPLS Network Diagram
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11. Value Added Services
• Internet Connect
− Add Internet access to every node on your MPLS network
• Backup Options
− Multiple backup options available; can vary by location within network
• Dial Backup
• DSL
• T1
• Wireless Data
• Hosted Security
− Network-based solution that extends firewall capabilities to ward off security threats while freeing
up network resources
• Stateful Firewall
• Content and URL Filtering
• Data Leak Protection (DLP)
• Application Control
• Intrusion Detection Service/Intrusion Prevention Service
• Anti-Virus / Anti-Malware / Anti-Spyware
• Direct Connect
− Connect your MPLS network to your credit card processing company
• Remote Access VPN (ReadyOffice)
− A powerful, flexible, and secure remote VPN solution for your mobile workforce
• Managed Router Service & myLink
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12. Managed Router Service and myLink
Manage network orders, handle service tickets and access valuable
business tools via myLink, the EarthLink Business centralized portal.
• 24x7 technical support with simple, self-
service access to real-time performance
data
• Circuit utilization, discard and error
packets
• Open, update, and monitor service
tickets
• Network status via Google Maps app
and one-click toolbar
• Live chat with Customer Care
• Online invoicing and bill pay
• Robust reporting capabilities
• Proactive, automatic outage detection and
resolution
• 24x7 Ping monitoring
• Outage triggers service ticket
• Proactive email notification for outage
and resolution
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13. Managed Router Services & myLink
Feature: Benefit:
Find everything you need fast. The intuitive organization, clean and
One-Click Navigation simple menus, and graphic toolbar buttons make managing your
network online a quick and easy experience.
24x7 Ping Real-time monitoring of network connectivity minimizes downtime
Monitoring and provides fast fault resolution without you having to initiate
support requests.
Automated Fault and You’re always in the know through proactive email notifications of
Resolution Notifications outage, resolution, and updates. You can focus on your business
with the peace of mind that we are on top of any connectivity issues.
Stay informed of any network issues through service ticket viewing
Service Ticket and real-time status updates. Efficiently manage service tickets with
Management the ability to open, close, and update. Analyze historical trends with
access to 13 months of ticketing data.
Real-Time and Historical With anytime access to robust online reporting, you can analyze
Reporting expenses, find hotspots, and understand usage so your EarthLink
Business services are always put to their most effective uses.
Proactive router management includes:
Router Management • 24x7 Heartbeat Ping in 5-Minute Interval
• 24x7 SNMP Polling to Gather Utilization and Performance Data
• Intuitive Graphing of Daily, Weekly, Monthly, and Annual Stats
• Router Configuration Archive
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14. myLink Status Map
myLink features a comprehensive mapping feature, powered by
Google Maps, providing quick access to:
• Status of all network devices across all your network locations
• Device details and IP address by location
• Auto-trouble ticketing feature via proactive network monitoring, which opens
tickets and provides email notifications with updates
Customer Location Name
1234 Street Lane
Sacramento, CA 95832
OMS# 123456 – MPLS DS1 1.5M PPP
Status: Sent to Billing
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15. myLink Snapshot
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16. Network Design Features
• Customized Solutions are provided to meet your specific needs
• Network design provides the most cost effective bandwidth options
with scalability
• MPLS network offers more stringent SLAs than a public network
• MPLS provides any-to-any mesh connectivity – allowing easy
expansion of the network using Ethernet, Wireless and other access
technologies
• Some sites may require higher bandwidth than others – the solution
easily scales to allow for increased capacities
• Class of Service can be added to support Point of Sale, VoIP, video
conferencing and future applications
• Our numerous MPLS POPs ensure lower latency
(more POPs = less hops)
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17. Project Management
• Keeps project on schedule
• Coordinates EarthLink Business’s internal resources: circuit
provisioning, equipment install, networking testing
• Outlines project roles and responsibilities: inside wiring, building
access, address corrections, definition of demarcation point, etc.
• Serves as the point of escalation during network implementation
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18. Key Differentiators
• Leading IP infrastructure
• Nationwide footprint
• Robust product set, customizable solutions
• End-to-end bi-directional CoS over asynchronous access elements
• Diverse Wireless back-up options over private MPLS
• Direct connections to key suppliers through the AX program
• Personalized support - an extension of your IT staff
• Online portal will consistently monitor your network and automatically open
trouble tickets
• Proven service provider across multiple industries
• EarthLink growth engine with access to capital for network upgrades, new
technologies
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19. Contact
For more information Contact:
Ross McVey
Premier Account Executive | Sales
EarthLink Business
E: rmcvey@corp.earthlink.com
O: 920-968-7378 | C: 920-475-3898 | F: 920-968-7394
3100 N Ballard Rd | Appleton, WI | 54911
Visit the EarthLink Business Industry Insights Library for
access to whitepapers and webinars to help make IT
Services and network management easier.