This document outlines the programs, processes, and initiatives of the AIESEC FTU Hanoi local committee for managing exchange programs. It details training events and materials for outgoing exchange participants, quality standards and checklists, management of partnerships and international relations, promotion strategies both online and offline, and innovations to further develop the exchange program. Links are provided to supporting documents and materials across Google Drive and Dropbox folders.

1. NATIONAL R&R APPLICATION IGNITE 2014
VIETNAM| AIESEC FTU HANOI|1415
Application
for Best
oGCDP
Award

2.  I. Result Report
 II. Customer Experience Management
 III. Information Management
 IV. International Relations Management
 V. Goals Management
 VI. Innovations and initiatives

6.  Clear Process & JD insight:
https://drive.google.com/folderview?id=0B
_zQtTV-
6hlDc0xOZzhkeWo0YzA&usp=sharing_eil

7.  Quality Standards Check list

8.  Buddy System
a. Buddy of EP
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=0
b. Buddy Manager
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=713431871

9.  Training Events
a. Outgoing Preparation Seminar
- Description:
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=1503623818
- Content:
https://drive.google.com/folderview?id=0B
_zQtTV-
6hlDSUpmTTZxWEo4WTg&usp=sharing_eil&ti
d=0B_zQtTV-6hlDc0xOZzhkeWo0YzA

10. b. EP Outing day
- Description:
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=437930645
- Content:
https://drive.google.com/folderview?id=0B
_zQtTV-
6hlDOFljOUdWdnNubWM&usp=sharing_eil
&tid=0B_zQtTV-6hlDc0xOZzhkeWo0YzA

11. c. Cultural Preparation Seminar:
- Description:
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=852966566
- Content:
https://drive.google.com/folderview?id=0B
_zQtTV-
6hlDZ29Ral96VGxCaFk&usp=sharing_eil&tid
=0B_zQtTV-6hlDc0xOZzhkeWo0YzA

12.  Online Channel
a. Wordpress
- Description:
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=1807626844
- Link to access wordpress:
http://aiesecftuhnexchange.wordpress.co
m/

13. b. EP Community:
- Description:
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=321577615
- Link to access group:
https://www.facebook.com/groups/45181
9034907111/?fref=ts

14. c. Email
https://docs.google.com/spreadsheets/d/
10QY9YZX9aN0GZBR2114RofJFzi5NaAowGu
AcqaVp3qA/edit#gid=715458936

15. d. Newsletter
Link of 4 newsletters
https://www.dropbox.com/sh/mqzgsudnz
muxhgr/AADv3L0vkSeXsicjFOckpqiPa

16.  EP Uniform: creates brand for our LC’s EP

17.  oGCDP Partnerships app to save all partnerships done

18.  All Audits since january are filled
completely on time

21.  OGX Experience tracker updated

22.  National OGX meeting attended (may
and june): 100% joined

23.  oGCDP Tracker of LC
- Spring Recruitment:
https://docs.google.com/spreadsheet/ccc?k
ey=0Asx8GPJtiFSNdE1jX0V5ZXJ3YURVWGVmM
ExCeDl5MFE&usp=drive_web
- Summer Recruitment:
https://docs.google.com/spreadsheets/d/1R9
6T0Un4MHKogZXEZhwTTU_sxnPLd51Mk4kxQ6Y8
igc/edit#gid=2122621811

24.  Quality Standards Check list made and followed – TN
Quality Standard

25.  All EPs are updated in national search
tool with relevant detail.

26.  International Relation is a focusing point
of LC FTU HN with such clear of process
EP branding
Partnership setting
Market Research

27. TN Pools:
 Myaiesec.net
 TN search tool
 Promotion email
 Facebook
matching group
 Warm contact
 …
TN portfolio:
updated within 48
hours of new TNs
announcement
https://docs.google.
com/spreadsheets/d
/1722Cgp1u2ebbez
wyzJp4ZkGSyyV52Cs
vlzWvDFk5r5g/edit#g
id=1970045120

28. a. Partnership Proposal
b. EP Delivery
c. Partner service

29.  How to make the right choice of TN/LC?
(Based on TN Quality Standard)
 Full & clear job descriptions
 Professional work style
 Detailed customer service plan
 Positive feedback from returnee
 Acceptable NPS score (if available)
 How to get their contacts?
 Myaiesec.net/TN search tool/FB matching group
 Warm contact from returnee (most effective)

30.  Email of proposal contains:
- Newsletter template (5 parts)
https://docs.google.com/drawings/d/1Jfry9Dh
GAK7JhiVoZF_wjc-rI-r0iypaaNiGp2p_VRQ/edit
https://docs.google.com/drawings/d/16c5wsEF
Wzlqs9UdJnWzrQvybdW-
jTlB1_tAXFyW87Yw/edit
https://docs.google.com/drawings/d/1psgbZY0
P668Adtc4k4BC9ICvobl0CYcguVn2aqS8IEg/e
dit
https://docs.google.com/drawings/d/1gEJUzgL
d7uVkU4oRj7sbh3VnugilR0gKmc2Tq5Ppwpw/
edit
https://docs.google.com/drawings/d/1uF-
Ce4a_ULk7AVN-
LSUP_KybC6KVNx6HBAoA6_G9ENI/edit

31. - Promotion booklet:
https://docs.google.com/file/d/0B36pGHgj
nk5PMk8xZzNyYV9Eb28/edit
- Partnership Agreement Framework:
https://docs.google.com/file/d/0B36pGHgj
nk5PM2xiakh1VXNTelk/edit

32.  Partnership report sheet (updated right
after a new partnership has been set)
https://docs.google.com/spreadsheets/d/1g2
vLhUxsWr2HtPyM4pBrXkkKLDruxLBzkoRHprgPi
B8/edit#gid=1187938692
 How can EP apply for TN partner?
Learn the targeted TN carefully
Send application email to TNM, cc IR
executive

33.  Promotion post on EP group (every 2
days)

34.  Matching Mania Promotion

35.  Keep in touch with VP/TN manager/IR
manager of LC partner every week.
Channels: Facebook, Skype, iMess,
Wechat…
 Attempt to fulfill promises

36.  EP search tool
https://docs.google.com/spreadsheets/d/
125HeRelBUD1FknRMddDFBM6mRKzTZ7ci
FBnz8xpyuWs/edit#gid=1810241820
 EP profile
https://docs.google.com/file/d/0B36pGHgj
nk5PS2J4VGRQTGc5V2lkN0NvMjItUzVPS
mQtLVJV/edit

37.  Clear process & JD for OC IR:
- OCP IR: In charge of overall matching
situation
- IR Managers: 1 IRM/ OC Project
+ Each IRM takes care of EP managers
from an OC in terms of matching.
+ Buddy have to update their EPs’
demand and matching situation to the IRM
in charge of.
+ Based on EP managers’ updates,
IRMs seek out solutions to each EP’s case.

40.  Clear Promotion Process
- Online Promotion:
https://www.dropbox.com/sh/yv45bmftu5kw
wi8/AABF-b44lcGGelv_wygn7qmTa
- Offline Promotion:
https://www.dropbox.com/sh/rv1jmetqikceeiy
/AABROGSzM7RCUxcxg-P1P1Vha
- Internal Promotion:
https://www.dropbox.com/sh/q18i5mss52p4d
2i/AABpMtxjO7uutQ8aRseohomka

41.  Innovative Posters and Message
https://www.dropbox.com/sh/u2kxcuoremckpxj/
AAC6Ap4l1VYaB6reZa9IJj-wa
Promotion clip:
https://www.youtube.com/watch?v=eC4p0uwKp
es&list=UUloWnS_Pxs5HEnB_WRqMBBw
EP’s Clip contest:
https://www.youtube.com/watch?v=aZsb8pMibT
Q
https://www.youtube.com/watch?v=lz_oyq_Q4i
M

42.  Internal Promotion initiatives
- Newsletter:
https://www.dropbox.com/sh/2bu78xlh4a6
og4h/AADPEweU56lh7oIS6rPAD2A3a
- Team tour among LC:
https://www.dropbox.com/sh/0489ubne6
m2731q/AABIRV7W58C0QnSQ7ga6Ds-ya
 Result of Internal Promotion from 1th Jan
2014 – 30th Jun 2014:
8/ 61 Matched EPs

43.  Stories generated from Winter peak
https://drive.google.com/folderview?id=0B
yz9x0LhDjuMMlhuZWVKQWxfWEE&usp=shar
ing_eil&tid=0B_zQtTV-
6hlDc0xOZzhkeWo0YzA
https://www.youtube.com/watch?v=aZsb8
pMibTQ

44.  Stories submitted for Showcasing
Platform from LC
http://aiesecftuhnexchange.wordpress.co
m/sharing-me-2/returnee-sharing-pham-
minh-hanh/
http://aiesecftuhnexchange.wordpress.co
m/sharing-me-2/290-2/

45.  Regional Promotion Event – Me as a part
of the world
Content:
https://www.dropbox.com/sh/pd09ebbgg
al4s2e/AACBlkTUxN7-WCCCGzKZMxnKa

47.  OCPs in team creat a learning circle
among oGCDP team.
- Training twice per month in team
meeting by each OCP.
- Content: based on survey about team
member demand
+ Leadership theory
+ Negociation skills
+ Sales process (by OC ER)
+ Design skills