This document discusses trends and presentations in access services at various universities, focusing on mobile applications, QR codes, and collaborative service models. Key topics include the integration of services at library desks, off-site storage challenges, and the expansion of library outreach through technology and global networks. The document highlights innovative practices and relevant resources for improving library services in a digital age.

1. Feast
Eleven

2. F UTURE
&
E MERGING
A CCESS
S ERVICES
T RENDS

3. LLAMA/SASS
Circulation/Access
Services

4. #ala11
#feast11
http://on.fb.me/ala11feast

5. CHELLE BATCHELOR
UNIVERSITY OF WASHINGTON
BOTHELL

6. Mobile Madness : Mobile Apps
for Access Services
Presented by Chelle Batchelor
Access Services Librarian
UW Bothell / Cascadia Community College
Campus Library

7. Shelf Reading (coming soon!)
http://www.users.muohio.edu/brinkmwj/ar/index.html

8. QR Codes

9. Create a PDF document

10. If I was a developer, what would I
do?

11. Worldcat Apps and
Developer Opportunities
with Worldcat API
http://www.flickr.com/photos/andrewstclair/

12. Resource List
Augmented Reality Shelfreading App‐ in development at Miami University's Augmented Reality Research Group
• Blog post by Audrey Watters on ReadWriteWeb:
http://www.readwriteweb.com/archives/awesome_augmented_reality_app_could_save_librarian.php
• MUAARG web page: http://www.users.muohio.edu/brinkmwj/ar/index.html
• Youtube Video Demo: http://youtu.be/NgZVI630SsI
QR Codes in the Library
• My favorite QR generator: http://www.qrstuff.com/
• Readers (iPhone and Android compatable) : Quickmark ($.99), or Scanlife (free)
• Ashford, Robin. "QR codes and academic libraries: Reaching mobile users." College & Research Libraries News,
November 2010. http://crln.acrl.org/content/71/10/526.full
• Examples on the Library Success wiki: http://www.libsuccess.org/index.php?title=QR_Codes
• QR in Libraries Blog: http://qrinlibs.blogspot.com/
PDF documents
• Demonstration of DocScanner on Youtube: http://youtu.be/BC2SwL4lkkY
• DocScanner App web page: http://www.docscannerapp.com/
Worldcat Apps and Developer Opportunities with Worldcat API
• Worldcat for Mobile: http://www.worldcat.org/mobile/default.jsp
• Redlaser with Worldcat video demo: http://youtu.be/fDv1cAYR5wc
• Developer Network: http://www.oclc.org/developer/

13. JUNE DEWEESE
UNIVERSITY OF MISSOURI
COLUMBIA

14. Off-site Storage
Current Issues and Trends
June L. DeWeese
University of Missouri

15. Duplication and weeding in
cooperatively owned facilities
• Last copy ownership and
accreditation issues
• Lost or damaged items
• Return of items to home
campus
• Weeding after depositing

16. Planning for the end of space in
current facility
• All facilities run out of space
sometime
• Build or lease
• Joining a regional facility

17. Handling a large influx of
material on a short deadline
• Closing of a branch library
• Renovation of a library

18. Institutional Repositories
• Allies or competitors?

19. Overarching issues that always
are with us…
• Safety
• Turnaround time
• Fill Rate
• Budgets
• Staffing
• Equipment and
replacement of obsolete
Photos and assistance by James Keyzer-Andre, Manager, UM Libraries Depository.

20. AMY BOUCHER
EMORY UNIVERSITY

21. Blending Cultures at a
Merged Service Desk
Amy Boucher, Emory University

22.  Reference librarians
off the desk
 Decreased/flat
numbers =
consolidation
 One stop shopping
 Budget savings
It’s a trend…..

23.  Services on different floors
◦ Reference on entrance floor, not visible from
entrance
◦ Circulation one floor up, off the beaten path
 Services flat/dropping
 Customer-driven and innovative culture
 Strong administrative support
…that we joined in on

24.  Circulation(3rd floor): checkouts, laptop
loans, reserves, book drops, learning
commons help, stacks assistance,
directional
 Reference(2nd): information, directional,
stacks assistance
 Learning commons (2nd): printer and
bizhub help, other public desktop support
The players

25. To the Merged Desk Moved to Other Areas
 Circulation  Laptop loans
◦ Moved to Music Media
 Reference  Reserves
◦ Moved to Music Media
Library
 Learning Commons
 Stacks Team
◦ Now separate from circ
team
Coming Together: Who was
involved…and who was not

26.  Timeline of less
than 1 year (Oct
2009 – Aug 2010)
 Focus on design &
becoming
operational, less on
team building
Full speed ahead…

27. Former Circulation/Reserves Desk
FORMER CIRCULATION DESK

28. Former Reference/Info Desk

29. Library Service Desk
The Library Service Desk

30. How we got there

31.  Project team
 Info Forums
 Task forces
◦ Simulation planning
◦ Core competencies/training
◦ Workflow
 Desk simulations
Collaboration

32.  Services Division
•Access Services
•Library Service Desk
•Stacks
•ILL
•Branch Libraries & Reserves
•Collection Develop.
•Data and GIS Services
•Learning Commons
•Reference / Instruction
•Humanities
•Area Studies
•Sciences
•Social Sciences
A Wide Range of Teams

33. Circulation Reference
 Centralized  Community managed
management of schedule
schedule  Shared responsibility
 1/13 student staff  Very low turnover
ratio  Mentored training,
 High turnover minimal docs
 Documented,  Communication:
organized training email, blog
 Communication:
email, learnlink
A range of approaches

34. Integrated Separate
 Services  Admin
◦ Circulation – all staff ◦ Core staff on separate
trained in basics teams
◦ Scanner/printer help  Tasks
◦ Directional/stacks asst. ◦ Scheduling
 Tasks ◦ Supply ordering
◦ Handouts, signs  Services
◦ Advanced circulation
◦ Advanced learning
commons
◦ In-depth reference
The wait and see approach

35.  Focus on consistent, regular service through
transition
 Regular team meeting – members from Service Desk,
Reference/Instruction, Learning Commons Teams
 Work with Library HR on Team Building– Storming,
Norming, Performing
 Sharing visions, goals
 New team leader in Nov
Coming together

36.  Challenge of consistent communication
 One-way “cross-training” – leads to uneven
skills
 Focus on the desk – collective vs centralized
 Differing expectations for different staff
 Adjustment to new team, new space, new
manager, large desk community (40-50)
…and apart

37.  Possible integrations: scheduling, training
 Reference cross-training, new ILS training
 Patron intelligence/data (Desk Tracker,
comment cards)
 Staffing model – new model for new desk
–new position
◦ Existing staffing model: 1 reference, 1 circ
supervisor, 1-2 students
Next steps…

38.  Recognition that
this is an ongoing
process
 Working with Emory
Faculty/Staff
Assistance Program
 Off-campus retreat
 Lunch & a party!
Team building goes on

39. …Congratulations to us!

40. NORA DETHLOFF
UNIVERSITY OF HOUSTON

41. 3M’s
Library
Media
Box

42. Libramation’s
MediaBank

43. SYDNEY THOMPSON
NEW YORK UNIVERSITY

44. Delivery Services to the
Global Network University
Sydney Thompson
Delivery Services Librarian
New York University Division of Libraries
ALA Annual Conference: New Orleans, 2011

45. NYU Global Network University
• NYU is now “in and of the city” and “in and of the
world.”
• NYU New York is the original “portal campus” and
NYU Abu Dhabi is our second.
• 10 “international academic centers”: in Accra, Ghana;
Berlin, Germany, Buenos Aires, Argentina; Florence,
Italy; London, England; Madrid, Spain; Paris, France;
Prague, the Czech Republic; Shanghai, China; and
Tel Aviv, Israel.
• 27 additional summer session locations (rotating)

46. Discovery and Request

48. All NYU Library Users Outside NYC

50. Further Information
• http://library.nyu.edu/about/facpols.html#page
• http://nyu.libguides.com/global
• http://www.nyu.edu/global.html
• http://nyuad.nyu.edu/
• http://nyuad.nyu.edu/academics/library/library
.request.materials.html

51. PAUL SHARPE
UNIVERSITY OF MISSOURI
SAINT LOUIS

53. FEAST
TWELVE
Are you in?