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Ma. Ann Criselda Arceta, profile picture
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PPTX, PDF2,556 views

FBS-Q2-W1-PPT.pptx

Here are the labels for the pictures: 1. Welcoming guests 2. Seating guests 3. Taking guests' drink order 4. Delivering drinks to guests 5. Taking guests' food order 6. Delivering food to guests 7. Checking on guests 8. Clearing empty plates 9. Presenting check to guests 10. Bidding farewell to guests

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‘First Impression Is The Last Impression’ The first impression your guests receive is when they walk in and are greeted by your staff. That initial connection is the basis for the rest of their dining experience. Every guest attended in the restaurant or hotel gain their first impression from the staff who acknowledge their presence and from the greeting they receive. Welcoming and greeting the guest is the first in fine dining sequence
Welcoming and Greeting the Guests
The procedure of Welcoming and Greeting of Guests 1. Acknowledge guest as soon as they arrived • The service begin with greeting the guests. WELCOME THE GUEST with a smile, approach the guest as they reach the restaurant entrance. "Good morning/evening sir/madam! Welcome to Cat and Chefs Cafe.”
The procedure of Welcoming and Greeting of Guests 2. Approach the guests with an appropriate welcome, for example; ‘Good morning/afternoon/evening Sir/Ma’am 3. Ask the guest whether they have made any reservation. If they have, ask them under whose name they have been booked.
The procedure of Welcoming and Greeting of Guests 4. Don’t forget to ask them where they want to be seated - smoking or nonsmoking as some restaurants have both of these sections.
The procedure of Welcoming and Greeting of Guests 5. Show the guest to their seat (normally seats are allocated for guest who makes a reservation)
The procedure of Welcoming and Greeting of Guests 6. If they don’t have any reservation, allocate the guest on the next available table according to the number of covers.
The Procedure of Greeting Guests 1.Acknowledge new guests as soon as they arrive (smiling) 2.Approach the guests with an appropriate welcome, for example; “Good morning/afternoon/evening Sir!” 3.Ask the guest whether they have made any reservation. If had, ask them booked under whose name.
The Procedure of Greeting Guests 4. Ask them either they would like to have buffet or A la carte (if Ala Carte, bring along the menu card while showing the guest to their seat) 5. Don’t forget to ask them either they are smoking or not (some restaurant had smoking and non-smoking section) 6. Show the guest to their seat (normally seat has being allocated for guest who had make a reservation) 7. If they don’t have any reservation, allocating the guest according to the number of cover they come.
Instruction: Label the following pictures according to its best description. Write your answer on the separate sheet of paper
FBS-Q2-W1-PPT.pptx
FBS-Q2-W1-PPT.pptx
FBS-Q2-W1-PPT.pptx
FBS-Q2-W1-PPT.pptx