FBS.pptx
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This document contains job descriptions for several room service roles at a hotel: - The Room Service Manager is responsible for achieving guest satisfaction and profitability by overseeing all aspects of room service operations and supervising staff. - The Service Captain ensures guests have pleasant dining experiences by monitoring dining areas and supervising and training dining room staff. - The Room Service Order Taker/Cashier is responsible for efficiently taking guest orders and processing payments. - The Room Service Waiter/Waitress prepares and delivers orders to guest rooms attentively and efficiently while ensuring excellent service. - Room Service Trainees gain experience required for prestigious hospitality and catering institutions.
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Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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FBS.pptx
- 1. ROOM SERVICE
- 2. ROOM SERVICE MANAGER Responsible to achieve the optimum level of guest satisfaction and departmental profitability in an atmasphere at teamwork and high team morale,where by your role will include key responsibiliries. Duties and Responsibility 1.Oversee all uppects of the daily operation of the hotel’s room service operation. 2.Supervise all Room Service personel. 3.Respond to guest complaints in a timely manner. 4.Work with other F&B manager and keep them inform at F&B issues as they arise. 5.Organize all documentation for shift work on a daily basis including pre-shift report,daily training topics,shift floor plan,requisition for beverage,food,sundries,and manage labour on a daily basis through the time management system. ROOM SERVICE MANAGER
- 3. SERVICE CAPTAIN ENSURES THAT MEMBERS AND GUESTS HAVE A PLEASANT MEMORABLE DINING EXEPERIENCES.MONITORS SET UP ,MAINTENANCE,CLEANLINESS,AND SAFETY OF DINING AREAS.SUPERVICES AND TRAIN THE DING ROOM STAFF TO COUNTRY CLUB STANDARDS OF EXCELLENCE. • Duties and Responsibilities 1. Enforce club rules,regulations and policies. 2. Conduct daily line-up with the room staff. 3. Review daily specials,stations and other applicable announcements. 4. Train new hires in service standards,menu items,use of Jonas system and up-selling. 5. Train food service and bar staff on a continuous basis. 6. Receive and greet members and guests;assists with seating. SERVICE CAPTAIN Ensures that members and guests have a pleasant and memorable dining experience.Monitors set up,maintenance,cleanliness and safety of dining areas.Supervices and train the Dining Room staff to country club standards of excellence.
- 4. ROOM SERVICE ORDER TAKER/CASHIER RESPONSIBLE FOR THE EFFICIENT TAKING OF GUEST’S ORDERS AND MAKING SURE THAT ROOMS ARE CHANGED APPROPRIATELY. • Duties and Responsibilities 1. Responsible for answering telephone calls and prioritizing calls. 2. Should ahave very good telephone etiquettes. 3. Directly involved in the order taking and order placing process while dealing with guest requests and orders. 4. Display excellent conversation skills and selling techniques at all times. 5. Pay attention to guest orders, and know the menu thoroughly. 6. Ensure proper appearance and grooming while on duty. ROOM SERVICE ORDER TAKER/CASHIER Responsible for the efficient taking of guest’s orders and making sure that rooms are changed appropriately.
- 5. ROOM SERVICE WAITER/WAITRESS RESPONSIBLE FOR PREPARING ORDERS,SELF TRAYS AND DELIVERING ITEMS TO GUEST ROOMS IN AN ATTENTIVE AND EFFICIENT MANNER,AND ENSURING TO PROVIDE EXCELLENT QUALITY SERVICE AS PER THE HOTEL STANDARD OPERATING PROCEDURE. •Duties and Responsibilities 1. Ensure to have proper appearance and grooming while on duty. 2. Ensure to have minimum wastage and breakage. 3. Ensure communication between kitchen,order taker,and service team manners. 4. Check with the guest regarding the satisfaction of th meal. 5. Responsible for cleaning and remobing the trolleys/trays from guest rooms and corridor. ROOM SERVICE WATER/WAITRESS Responsible for preparing orders,self trays and delivwring items to guest rooms in an attentive and efficient manner,and ensuring to provide excellent qualitu service as per the Hotel Standard Operating procedure.
- 6. ROOM SERVICE TRAINIES TRAIN IN HOSPITALITY AND CATERING REQUIRED TO ENTER PRESTIGIOUS INSTITUTIONS. • Duties Ensure hotel guests receive high quality room service from all employees. • Qualities and Skills 1. Have the sense of service at any event and to be able to develop an excellent relationship with travelers. 2. Presentation of the server muat be perfect. 3. To be organized and rigorous. 4. Know how to satisfy the demands of more or less demanding customers. ROOM SERVICE TRAINIES Train in hospitality and catering required to enter prestigious institutions