1. ABHISHEK NIGAM
823, Satya Premi Nagar, Barabanki, U.P-225001
Contact: +91-8939311541; Email: anigam95@gmail.com
HOSPITALITY INDUSTRY PROFESSIONAL-GUEST
SERVICES
Seeking a position in an organization that provides me ample opportunity to explore & while carving out the niche
for personal,professional as well as organizational goals
SUMMARYOF SKILLS
• Competent and diligent Hospitality Industry professional with an experience of over 5 Years in
Housekeeping Management; currently spearheading as Housekeeping Supervisor with raintree chennai
• Possess knowledge and sound understanding of hospitality management related to overall operations entailing
Guest relationship building, providing quality Guest services and resolving Guest queries and
complaints, targeting Guest care, satisfaction and retention.
• Gained extensive experience of working ethics and standards of reputed hotels and ensured International
level standards for cleanliness and housekeeping. Demonstrated professional excellence in developing
procedures, service standards and operational policies as per international standards while planning &
implementing effective control measures for cost efficiency across the units
• An unwavering commitment to customer service, with the ability to ensure high quality & timely expedition of
customer requests,build productive relationships, resolve complex issues & win customer loyalty.
• Focused and hardworking, with excellent professional credentials; self motivated and team oriented; willing to
go the extra mile, effective team player with excellent communication and inter-personal skills.
PROFESSIONAL EXPERIENCE
Raintree Hotels Chennai- Housekeeping supervisor from nov2015
Hotel Ramee Grand, Pune  Housekeeping Supervisor  from dec'14 to oct'15
Hyatt Regency Chennai HK Associate  from june'11 to nov'14
• Rendering infrastructure and facility support and looking after all requests, comments and complaints regarding
housekeeping,& handling improvisations based on feedbacks.
• Ensuring maximum guest satisfaction through personal recognition and prompt cordial attention & fromarrival
through departure.
• Ensuring that all equipment, furniture and furnishings are well maintained, checked and kept in good working
order in accordance with correct procedures and report all relevant faults.
• Spearheading efforts across a wide gamut of activities for handling linen and staff uniform inventories and
laundry, room inventories, pre preventive maintenance, staffing, recruitments and team management
• Assuring good physical upkeep, condition of guestrooms and housekeeping equipment and follow up with
maintenance department for repairs and maintenances.
• Formulating and implementing policies, procedures and various strategies of the restaurants while ensuring
adherence to regulatory requirements and hospitality norms; ensuring smooth execution of overall functions
pertaining to maintaining the care and use of housekeeping supplies and equipment like linen, chinaware and
glassware.
• Ensures constant adherence to organizational standards in hygiene, cleanliness and maintenance of equipment,
fittings and fixtures of the area under hid control.
• Engaging with guests on a regular basis and build a relationship with them and ensuring high levels of guest
satisfaction.
• Efficiently carried out the responsibility of placing amenities in the guest room as per their choices.
• Responsible for taking care of housekeeping to ensure that all the security, hygiene and aesthetic standards of
the hotel are met.

2. EDUCATIONAL CREDENTIALS
B.Sc. (Hospitality Industry), 2011
SRM IHM, Chennai; 59.54%
Intermediate, 2008
IIL Institute; 57.2%
Matriculation, 2005
Central School; 43%
Computer Proficiency
MS Office and Internet Applications
Date of Birth: 3rd Jun 1989
References: Available on request