Faveo is Ticket support system, specially designed to cater the needs of startups and SME's empowering them with state of the art customer service app

1. FAVEO HELPDESK
Simplifying customer support
Faveo is Ticket support system, specially designed
to cater the needs of startups and SME's
empowering them with state of the art customer
service app

2. FAVEO FEATURES
Faveo comes loaded with integrated time-assigned priority ticket resolution and support system.
Rich Text HTML editor
Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text.
Auto Reply
Faveo comes auto reply system for every ticket raised and reply.
Customer Portal
Faveo comes with customer portal to track ticket status and access knowledge base.
Reports
Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.
Built-In Knowledge Base
Faveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.

3. FAVEO FEATURES
Faveo comes auto reply system for every ticket raised and reply.
Customer Portal
Faveo comes with customer portal to track ticket status and access knowledge base.
Reports
Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved.
Built-In Knowledge Base
Faveo comes loaded with Knowledge base to define FAQ’s, An easy way for users to help themselves.
Collaborators
Faveo supports adding multiple collaborators to a ticket.
Assign Tickets
Faveo allows assignment of tickets to particular agent as well as departments.

4. FAVEO FEATURES
Collaborators
Faveo supports adding multiple collaborators to a ticket.
Assign Tickets
Faveo allows assignment of tickets to particular agent as well as departments.
Internal Notes
Faveo lets you maintain internal notes for each ticket for easy collaboration between the team.
Canned Responses
Faveo comes with ability to define template message for most common queries to save time

5. FAVEO PLANS & PRICING
Incase annual renewal is not opted for one can still continue to use the product but will not
get updates or support after first year.
Faveo
HELPDESK
Community
Faveo
HELPDESK
with KB
Cost $ 0 $ 460
Introductory
Price
$ 0 $160
Renewal cost
annual
$ 0 $ 360

6. FAVEO INTEGRATION
Faveo is already integrated with following platforms and we can integrate it with any
platform

7. FAVEO CUSTOMISATION
Customisation
Faveo can be customised to a very large extent according to client requirement.
Cost
The cost of customisation can vary depending on requirement.
Annual Update
No annual updates will be provided for customised software. Annual updates can be
provided if core of the Faveo was not changed and customisation were provided as
plugins.

8. Interested in using Faveo HELPDESK. Reach
us on
+91 80 3075 2618 | support@ladybirdweb.com
www.faveohelpdesk.com