Faveo Helpdek, an open source helpdesk application for startups & SME's.

1. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
1
Self Hosted
Creativity is the key to
success in the great and
primary education
Open Source
Faveo is 100% is open
source for everyone to
use and experience the
best product in the
business.
Ticket Management
Faveo ticketing
management system
helps you to manage
tickets and queries
efficiently and effectively.
Knowledge base
Faveo comes loaded with
Knowledge base to define
FAQ’s, An easy way for
users to help themselves.
Simplifying Customer Support

2. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
2
Community Pro
Use on unlimited
domain/site
Use on one domain/site
No Support
1 Year support &
updates
API documentation API documentation
Plugins Multi
Platform integration
Plugins Multi
Platform integration
Installation &
configuration
Installation &
configuration
FREE Rs. 34,999
Faveo Pricing INRPricing, as simple as it gets
799
Faveo Customisation
Hourly cost of Faveo
customization

3. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
3
Community Pro
Use on unlimited
domain/site
Use on one domain/site
No Support
1 Year support &
updates
API documentation API documentation
Plugins Multi
Platform integration
Plugins Multi
Platform integration
Installation &
configuration
Installation &
configuration
FREE $449
Faveo Pricing USDPricing, as simple as it gets
12
Faveo Customisation
Hourly cost of Faveo
customization

4. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
4
Auto Reply
Faveo comes auto reply system for every ticket
raised and reply.
Customer Portal
Faveo comes with customer portal to track ticket
status and access knowledge base.
Reports
Faveo lets you maintain steady and detailed
record of all the tickets that have been managed
and resolved.
Collaborators
Faveo supports adding multiple collaborators to
a ticket.
FeaturesPowerful, yet simple Helpdesk management
Ticketing Management
Faveo ticketing management system helps you
to manage tickets and queries efficiently and
effectively.
SLA Management
Faveo comes loaded with integrated time-
assigned resolution and support system based
on SLA defined.
Priority Management
Faveo comes loaded with integrated time-
assigned priority ticket resolution and support
system.
Rich Text HTML editor
Faveo comes with Rich HTML text editor and
allow to reply to ticket in rich HTML text.

5. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Help Topics
Configurable help topics for web tickets. Route
inquiries without exposing internal departments
or priorities.
Canned Responses
Faveo comes with ability to define template
message for most common queries to save
time.
Assign Tickets
Faveo allows assignment of tickets to particular
agent as well as departments.
Internal Notes
Faveo lets you maintain internal notes for each
ticket for easy collaboration between the team.
FeaturesPowerful, yet simple Helpdesk management
Multilingual Language upload
Faveo also has multilingual support through
which one can customize the entire project to
any language.
Email Template
All the emails going out from the system can be
customized to change design, as well as
content.
Ticket Merging
Merge duplicate tickets of the same owner.
Ticket Rating
Client can give rating to every ticket reply and
overall ticket satisfaction.

6. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
6
AugustJulyJuneMay OctoberSeptember
August
iOS App
July
Chat application & SaaS
application
October
Gamification
September
Advance reports
June
Task & project Management
May
Android app
Faveo RoadmapNew features to be added

7. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
7
EnvatoMSG91Reseller Club
Faveo Integration

8. www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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support@ladybirdweb.com +91 80 3075 2618 www.faveohelpdesk.com
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Dodda Kammanahalli, Bannerghatta
Road, Bangalore - 560 076 India
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