Faveo Servicedesk

www.faveohelpdesk.com
© 2016 Ladybird Web Solution Pvt Ltd. All Rights Reserved.
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Self Hosted
Install Faveo on
server/hosting of your
choice
Open Source
Faveo is 100% is open
source for everyone to
use and experience the
best product in the
business.
Ticket Management
Faveo ticketing
management system
helps you to manage
tickets and queries
efficiently and effectively.
Knowledge base
Faveo comes loaded with
Knowledge base to define
FAQ’s, An easy way for
users to help themselves.
Simplifying Customer Support

2
Community Pro Service desk
Use on unlimited
domain/site
Use on one
domain/site
Use on one
domain/site
No Support
1 Year support &
updates
1 Year support &
updates
API
documentation
API documentation API documentation
Plugins Multi Platform
integration
integration
integration
Installation &
configuration
Installation &
configuration
Installation &
configuration
FREE $499 $899
Faveo Pricing USDPricing, as simple as it gets
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Faveo Customisation
Hourly cost of Faveo
customization

3
Auto Reply
Faveo comes auto reply system for every ticket
raised and reply.
Customer Portal
Faveo comes with customer portal to track ticket
status and access knowledge base.
Reports
Faveo lets you maintain steady and detailed
record of all the tickets that have been managed
and resolved.
Collaborators
Faveo supports adding multiple collaborators to
a ticket.
FeaturesPowerful, yet simple Helpdesk management
Ticketing Management
Faveo ticketing management system helps you
to manage tickets and queries efficiently and
effectively.
SLA Management
Faveo comes loaded with integrated time-
assigned resolution and support system based
on SLA defined.
Priority Management
Faveo comes loaded with integrated time-
assigned priority ticket resolution and support
system.
Rich Text HTML editor
Faveo comes with Rich HTML text editor and
allow to reply to ticket in rich HTML text.

4
Help Topics
Configurable help topics for web tickets. Route
inquiries without exposing internal departments
or priorities.
Canned Responses
Faveo comes with ability to define template
message for most common queries to save
time.
Assign Tickets
Faveo allows assignment of tickets to particular
agent as well as departments.
Internal Notes
Faveo lets you maintain internal notes for each
ticket for easy collaboration between the team.
FeaturesPowerful, yet simple Helpdesk management
Multilingual Language upload
Faveo also has multilingual support through
which one can customize the entire project to
any language.
Email Template
All the emails going out from the system can be
customized to change design, as well as
content.
Ticket Merging
Merge duplicate tickets of the same owner.
Ticket Rating
Client can give rating to every ticket reply and
overall ticket satisfaction.

5
Change Management
To understand and work to minimize risks
of changes to the IT environment.
Asset Management
Integrates the physical, technological,
contractual, and financial aspects of
information technology assets.
Service desk FeaturesPowerful, yet simple Helpdesk management
Release Management
Encompasses the planning, design, build,
configuration and testing
Problem Management
Objectives of Problem Management are to
prevent Incidents from happening, and to
minimize the impact of incidents that cannot
be prevented

6
Asset Management
Hardware & Software
Incident History
End user ownership
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2
3
Warranty & Lease alert
4
Location
5

7Screen Shot of Asset Management

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10

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Problem Management
Proactive Problem Identification
1
Problem Categorization & Prioritization
Problem Diagnosis & Resolution
Problem Closure & Evaluation
2
3
4
Major Problem Review
5

12Screen Shot of Problem Management

13

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15

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Change Management
Online Chat
Raising & Recording Changes
1
Assessing & Evaluating Changes
Planning Changes
Authorizing Changes
Closing Changes
2
3
4
5

17Screen Shot of Change Management

18

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Release Management
Online Chat
Products
1
Release
Features
Release Phase
Release Task
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3
4
5

21Screen Shot of Release Management

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MarchFebuaryJanuaryDecember April
March
Gamification
Febuary
Twilio API integration for VOIP
and SMS
April
Faveo Automatic Chat Bots
January
Cloud/SaaS Version
December
Global Tags/short code for
email templates
Faveo RoadmapNew features to be added

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EnvatoMSG91Reseller Club
Faveo Integration

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Dedicated accounts manager
A single point of contact for anything

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support@ladybirdweb.com +91 80 3075 2618 www.faveohelpdesk.com
Ladybird Web Solution Pvt Ltd
No.68, 1st Floor, 10th Main, 2nd
Stage, Indiranagar, Bangalore -
560038.
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Faveo Servicedesk

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