There are many ways to create a website and there are even more ways to fail. Join Ian Lintner as he discusses his knowledge on how to fail well when it comes to website design and development. The discussion will be a light hearted approach to failing early, failing often, embracing change and continuous improvement.
Ian Lintner has been making websites professionally for over 10 years. He has worn many hats and will provide insights into the entire website development process from inception to implementation and beyond.
Ian Lintner
www.linkedin.com/in/ianlintner/
How to Fail at Building Websites - DrupalCorn 2014Ian Lintner
This is the updated version of my presentation on "How to Fail at Building Websites" for DrupalCorn 2014.
This is a tongue in cheek look at website development process, failure, agile and continuos improvement.
Presentation: Avoiding Nonprofit Disasters Through Decision-Making ScienceGleb Tsipursky
No one wants to make decisions that lead to disasters. Yet when was the last time you regretted a decision at work – one that cost money and time, brought about unnecessary stress and conflict, hurt reputation and team morale? Do you know what led you or your team to the decisions you now regret? Have you figured out how to avoid making such regrettable decisions and harmful outcomes in the future? Fortunately, you can learn how to minimize everyday mishaps and major disasters through applying decision-making science. This presentation draws on research in decision-making and emotional and social intelligence as well as real-world case studies to help optimize the process of decision-making for leaders, teams, and organizations, with a specific focus on decision-making in nonprofit contexts.
Learning Objectives:
- How to gain awareness of and escape the cycle of making decisions you and your team later regret in your workplace, thus avoiding disastrous decisions
- How to identify a series of problematic thinking and feeling patterns – what scholars call cognitive biases – that cause us to make regrettable decisions
- How to take advantage of recent research in behavioral sciences to deal with cognitive biases in the workplace
- How to combine intuitive and analytical thinking to help you make the best possible decisions in an environment of uncertainty
- How to adapt this research to your needs through easy-to-use strategies for effective decision-making
- How to help yourself and your team implement these strategies thoroughly for optimal decision-making processes
- How to exert influence effectively on team decision-making from any role in the team, while helping maintain trust, engagement, and commitment among team members
- How to identify the competing interests of multiple stakeholders, especially in a context of uncertainty and transition, and coordinate them to achieving the organization’s goals
Presentation: How Women Leaders Can Avoid Disasters Through Science-Based Dec...Gleb Tsipursky
No one wants to make decisions that lead to disasters. Yet when was the last time you regretted a decision at work – one that cost money and time, brought about unnecessary stress and conflict, hurt reputation and team morale? Do you know what led you or your team to the decisions you now regret? Have you figured out how to avoid making such regrettable decisions and harmful outcomes in the future? Fortunately, you can learn how to minimize everyday mishaps and major disasters through applying decision-making science. This presentation draws on research in decision-making and emotional and social intelligence as well as real-world case studies to help optimize the process of decision-making for leaders, teams, and organizations, with a specific focus on how women make decisions.
Learning Objectives:
- How to gain awareness of and escape the cycle of making decisions you and your team later regret in your workplace, thus avoiding disastrous decisions
- How to identify a series of problematic thinking and feeling patterns – what scholars call cognitive biases – that cause us to make regrettable decisions
- What cognitive biases are most typical among women
- How women make decisions in ways that are different from men
- How to take advantage of recent research in behavioral sciences to deal with cognitive biases in the workplace
- How to combine intuitive and analytical thinking to help you make the best possible decisions in an environment of uncertainty
- How to adapt this research to your needs through easy-to-use strategies for effective decision-making
- How to help yourself and your team implement these strategies thoroughly for optimal decision-making processes
- How to exert influence effectively on team decision-making from any role in the team, while helping maintain trust, engagement, and commitment among team members
- How to identify the competing interests of multiple stakeholders, especially in a context of uncertainty and transition, and coordinate them to achieving the organization’s goals
Everyone knows the importance of post-mortems but something seems to be keeping your team from actually doing them. Whether it’s a question of psychology or sociology, our guide provides six reasons why your post-mortem process might be failing. Read more to see how you can stop making these mistakes!
How to Fail at Building Websites - DrupalCorn 2014Ian Lintner
This is the updated version of my presentation on "How to Fail at Building Websites" for DrupalCorn 2014.
This is a tongue in cheek look at website development process, failure, agile and continuos improvement.
Presentation: Avoiding Nonprofit Disasters Through Decision-Making ScienceGleb Tsipursky
No one wants to make decisions that lead to disasters. Yet when was the last time you regretted a decision at work – one that cost money and time, brought about unnecessary stress and conflict, hurt reputation and team morale? Do you know what led you or your team to the decisions you now regret? Have you figured out how to avoid making such regrettable decisions and harmful outcomes in the future? Fortunately, you can learn how to minimize everyday mishaps and major disasters through applying decision-making science. This presentation draws on research in decision-making and emotional and social intelligence as well as real-world case studies to help optimize the process of decision-making for leaders, teams, and organizations, with a specific focus on decision-making in nonprofit contexts.
Learning Objectives:
- How to gain awareness of and escape the cycle of making decisions you and your team later regret in your workplace, thus avoiding disastrous decisions
- How to identify a series of problematic thinking and feeling patterns – what scholars call cognitive biases – that cause us to make regrettable decisions
- How to take advantage of recent research in behavioral sciences to deal with cognitive biases in the workplace
- How to combine intuitive and analytical thinking to help you make the best possible decisions in an environment of uncertainty
- How to adapt this research to your needs through easy-to-use strategies for effective decision-making
- How to help yourself and your team implement these strategies thoroughly for optimal decision-making processes
- How to exert influence effectively on team decision-making from any role in the team, while helping maintain trust, engagement, and commitment among team members
- How to identify the competing interests of multiple stakeholders, especially in a context of uncertainty and transition, and coordinate them to achieving the organization’s goals
Presentation: How Women Leaders Can Avoid Disasters Through Science-Based Dec...Gleb Tsipursky
No one wants to make decisions that lead to disasters. Yet when was the last time you regretted a decision at work – one that cost money and time, brought about unnecessary stress and conflict, hurt reputation and team morale? Do you know what led you or your team to the decisions you now regret? Have you figured out how to avoid making such regrettable decisions and harmful outcomes in the future? Fortunately, you can learn how to minimize everyday mishaps and major disasters through applying decision-making science. This presentation draws on research in decision-making and emotional and social intelligence as well as real-world case studies to help optimize the process of decision-making for leaders, teams, and organizations, with a specific focus on how women make decisions.
Learning Objectives:
- How to gain awareness of and escape the cycle of making decisions you and your team later regret in your workplace, thus avoiding disastrous decisions
- How to identify a series of problematic thinking and feeling patterns – what scholars call cognitive biases – that cause us to make regrettable decisions
- What cognitive biases are most typical among women
- How women make decisions in ways that are different from men
- How to take advantage of recent research in behavioral sciences to deal with cognitive biases in the workplace
- How to combine intuitive and analytical thinking to help you make the best possible decisions in an environment of uncertainty
- How to adapt this research to your needs through easy-to-use strategies for effective decision-making
- How to help yourself and your team implement these strategies thoroughly for optimal decision-making processes
- How to exert influence effectively on team decision-making from any role in the team, while helping maintain trust, engagement, and commitment among team members
- How to identify the competing interests of multiple stakeholders, especially in a context of uncertainty and transition, and coordinate them to achieving the organization’s goals
Everyone knows the importance of post-mortems but something seems to be keeping your team from actually doing them. Whether it’s a question of psychology or sociology, our guide provides six reasons why your post-mortem process might be failing. Read more to see how you can stop making these mistakes!
Building a Successful Organization By Mastering Failurejgoulah
The Etsy organization has grown by a significant amount over the last five years. As a company grows, more thought must be put into the techniques that it uses to communicate and deal with failures. This talk will cover several techniques that have helped foster a Just Culture, one in which an effort is made to balance both safety and accountability
The Agile UX Equation: How to Implement UserZoom Within Your Agile FrameworkUserZoom
Join Sarah as she walks you through specific examples of how you can leverage UserZoom for UX insights even in the fast-paced world of agile development.
Philly ETE - Are Your Developers Bull$h!tt!ng You? And why that's the wrong q...Bonnie Aumann
Bonnie Aumann is an agile project manager and customer advocate for Algorithmics. Her ETE 2010 talk is entitled "Are your developers BS'ing you?" In this talk, she tries to cut through the potential blame game and IT culture issues by practicing rapid feedback and response, and Agile techniques.
Measuring Visual Attentiveness: Eye Tracking on Wearable DevicesUXPA International
An exciting array of new wearable devices are available to consumers, but very few have proven to be useful enough to become a staple of our daily lives. User experience researchers have been able to collect lots of data about usage habits through diary studies and run usability tests to understand if users can use these devices. While informative, these methods are unable to capture the subtle, yet critical behavior of visual attentiveness.
The untapped value of eye tracking for wearables is not necessarily what they are looking at on the device, it is how frequently and how long they spend looking at it. Attendees will learn why visual attentiveness is a key metric to understand the usefulness and usability of wearables.
The Agile UX Equation: Constructing a Powerful, but Lightweight ProcessUserZoom
One of the biggest challenges of designing user experiences in an agile world is fitting into agile processes. Join Dean Barker, VP of UX and Agile coaching at Optum/UnitedHealth Group, as he discusses how to remove the waste from your UX processes for a truly lean foundation.
Presentation to the Bangor Area Project Managers Network meeting on February 1, 2017
The presentation explores the benefits and pitfalls of leading virtual project meetings, including some recommended best practices.
Even with COVID19, there is still an expectation your organization is in compliance with quality system regulations and standards, including quality audits. How do you provide an environment for value add audits and/or appraisal activities when you can’t get people performing the working in the same room together? Come hear from staff at Two Harbors Consulting what lessons they have learned from recent remote audits and appraisals performed as such specifically because of COVID19 restrictions
Attendees in this session will learn:
• Logistic considerations for a successful remote audit/ appraisal
• More subjective – or soft considerations for a successful remote audit/ appraisal
• “Anti-patterns” or the “what to avoid” when considering a remote audit/ appraisal
This session took place live at the Greenlight Guru True Quality Virtual Summit, a three-day event for medical device professionals to learn to get their devices to market faster, stay ahead of regulatory changes, and use quality as their multiplier to grow their device business.
Root Cause Analysis and Corrective ActionsHannah Stewart
A snapshot of 5 of the most popular root cause analysis methods for EHS incident investigation, plus how to manage follow up corrective and preventive actions effectively. Read the full report here: https://www.pro-sapien.com/resources/downloads/root-cause-analysis/
Featuring eX5, the 5th generation of enterprise X-Architecture® from IBM, and based on the new Intel® Xeon® processor 7500 series and Intel Xeon processor 6500 series, these new systems radically expand the capabilities of the x86 platform, breaking through memory bottlenecks with exceptional scalable performance and advanced reliability.
Building a Successful Organization By Mastering Failurejgoulah
The Etsy organization has grown by a significant amount over the last five years. As a company grows, more thought must be put into the techniques that it uses to communicate and deal with failures. This talk will cover several techniques that have helped foster a Just Culture, one in which an effort is made to balance both safety and accountability
The Agile UX Equation: How to Implement UserZoom Within Your Agile FrameworkUserZoom
Join Sarah as she walks you through specific examples of how you can leverage UserZoom for UX insights even in the fast-paced world of agile development.
Philly ETE - Are Your Developers Bull$h!tt!ng You? And why that's the wrong q...Bonnie Aumann
Bonnie Aumann is an agile project manager and customer advocate for Algorithmics. Her ETE 2010 talk is entitled "Are your developers BS'ing you?" In this talk, she tries to cut through the potential blame game and IT culture issues by practicing rapid feedback and response, and Agile techniques.
Measuring Visual Attentiveness: Eye Tracking on Wearable DevicesUXPA International
An exciting array of new wearable devices are available to consumers, but very few have proven to be useful enough to become a staple of our daily lives. User experience researchers have been able to collect lots of data about usage habits through diary studies and run usability tests to understand if users can use these devices. While informative, these methods are unable to capture the subtle, yet critical behavior of visual attentiveness.
The untapped value of eye tracking for wearables is not necessarily what they are looking at on the device, it is how frequently and how long they spend looking at it. Attendees will learn why visual attentiveness is a key metric to understand the usefulness and usability of wearables.
The Agile UX Equation: Constructing a Powerful, but Lightweight ProcessUserZoom
One of the biggest challenges of designing user experiences in an agile world is fitting into agile processes. Join Dean Barker, VP of UX and Agile coaching at Optum/UnitedHealth Group, as he discusses how to remove the waste from your UX processes for a truly lean foundation.
Presentation to the Bangor Area Project Managers Network meeting on February 1, 2017
The presentation explores the benefits and pitfalls of leading virtual project meetings, including some recommended best practices.
Even with COVID19, there is still an expectation your organization is in compliance with quality system regulations and standards, including quality audits. How do you provide an environment for value add audits and/or appraisal activities when you can’t get people performing the working in the same room together? Come hear from staff at Two Harbors Consulting what lessons they have learned from recent remote audits and appraisals performed as such specifically because of COVID19 restrictions
Attendees in this session will learn:
• Logistic considerations for a successful remote audit/ appraisal
• More subjective – or soft considerations for a successful remote audit/ appraisal
• “Anti-patterns” or the “what to avoid” when considering a remote audit/ appraisal
This session took place live at the Greenlight Guru True Quality Virtual Summit, a three-day event for medical device professionals to learn to get their devices to market faster, stay ahead of regulatory changes, and use quality as their multiplier to grow their device business.
Root Cause Analysis and Corrective ActionsHannah Stewart
A snapshot of 5 of the most popular root cause analysis methods for EHS incident investigation, plus how to manage follow up corrective and preventive actions effectively. Read the full report here: https://www.pro-sapien.com/resources/downloads/root-cause-analysis/
Featuring eX5, the 5th generation of enterprise X-Architecture® from IBM, and based on the new Intel® Xeon® processor 7500 series and Intel Xeon processor 6500 series, these new systems radically expand the capabilities of the x86 platform, breaking through memory bottlenecks with exceptional scalable performance and advanced reliability.
The term hobby horse is used, principally by folklorists, to refer to the costumed characters that feature in some traditional seasonal customs, processions and similar observances around the world. They are particularly associated with May Day celebrations, Mummers Plays and the Morris dance in England.
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Why Content Projects Fail - Deane Barker - Presentation at eZ Conference 2017eZ Systems
Deane Barker, Chief Strategy Officer at Blend Interactive spoke at eZ Conference 2017 on Why Content Projects Fail. Deane discussed 5 reasons for why content projects fail, and what we can do to prevent it. From the case study syndrome to development myopia and more, Deane highlights the areas of failure for content projects. And then goes over practical ways to overcome these failure to achieve success.
Perspectives on salesforce architecture Forcelandia talk 2017Steven Herod
My Forcelandia talk for 2017 on principles of Architecture, although specific to Salesforce. You can find the recording on Youtube: https://www.youtube.com/watch?v=ND-dX-__I1Y&t=7s
Web Design Through The Lens of PsychologyLim Donald
We think of ourselves as logical and creative.
However, these concept applies only when we are processing information. Fundamentally, there are still some behavior that applies to all of us, and thats how we (humans) are wired. The key intent of this presentation is share more about how our brain are wired and how we process information so we design better interface
Follow me on twitter @limdonald
Risk-based testing is a commonly-performed technique for prioritizing tests that must be performed in a short time frame. However, this technique isn't perfect and has some risks in itself. This presentation lists 13 ways a tester can be "fooled by risk."
Have you or your organization fallen victim to one of the classic website blunders? Was it organization by board member, stock photo syndrome, design by committee, vanishing volunteer web developer, or something else? We will discuss 10 classic website blunders we have witnessed that rendered potentially successful projects ineffective engagement tools, and tell you how to avoid them.
Managing international software projects interactively using scrumPeter Horsten
Too many projects are not (fully) successful. In many cases this is caused by issues in the management approach. Clients want to know what they get for a fixed budget. But we all know it's almost impossible to fully specify what you need.
An Agile software approach proved to work for us. After implementing Scrum our projects went more smooth and we were more often delivering the right results on time.
It took time to get this working. For developers it was a bit scary and for our clients it meant they really had to trust us. Today we can see our effort pays off. We wouldn't like to go back to waterfall times anymore.
Delivering Great User Experiences in a Multi-Device World Catalyst Group
Catalyst Group and NorthPoint Digital created a webinar to share tips and benefits for making websites responsive for mobile devices. These slides contain insights for user experience design and development of responsive redesigns and responsive retrofits.
“Why Content Projects Fail” by Deane Barker - Now What? Conference 2017Blend Interactive
The content management implementation failure rate is higher than it should be, and projects seem to fail for the same cluster of reasons: unrealistic requirements, expectations, human factors, etc. In this session, Deane will discuss the major reasons for project failure learned through almost two decades of implementation experience, and discuss strategies and policies to put in place at each stage of the project to prevent them.
Have you or your organization fallen victim to one of the classic website blunders? Was it organization by board member, stock photo syndrome, design by committee, vanishing volunteer web developer, or something else? We will discuss 10 classic website blunders we have witnessed that rendered potentially successful projects ineffective engagement tools, and tell you how to avoid them.
Delivering Great User Experiences in a Multi-Device WorldNorthPoint Digital
NorthPoint Digital and The Catalyst Group team up to present a webinar on how we can deliver great user
experiences in a world of different devices, browsers, and screen sizes.
How Four Cognitive Biases Deceive Analysts and Destroy ActionabilityEric Garland
In this presentation for the Intelligence Collaborative, I explore cognitive bias - social, decision, probability, and memory - and its effect distortion clear thinking about strategy and decision making. This is part of of my executive training course "Executive Mind Traps.
Virtual Health + Care Design School - Week 7: Bring it all TogetherDesign Lab
Review of Activity of the Week 6
Guest Speaker: Dr. Alika Lafontaine
Where is a world out there we don't see: Scotoma
Short video: You are listening to real patients
Momentum vs. Moments
What happens after?
Tools for Inspiration
Pro-tips
Key Takeaways
Similar to UXPA Iowa - How to Fail at Building Websites (20)
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UXPA Iowa - How to Fail at Building Websites
1. How to fail at building
websites
[and a lot of other things]
by
Ian Lintner
2. "The Presentation You Are About To See Is True.
The Names Have Been Changed To Protect The Innocent"
3. – Soichiro Honda
“Success represents the 1% of your work
which results from the 99% that is called
failure.”
4. Failure
• Why do web projects fail?
• Why does failure happen?
• How do we mitigate failure?
• How do these apply to web projects?
5. Caveat
• Failure is relative to the observer.
• You may look at something and think it is an
absolute disaster, where some one else may view
it as a first class win.
• http://www.lingscars.com/
7. Websites are at the intersection
of design, communication and
technology.
8.
9. Why do web projects fail?
• Unrealistic or unarticulated project goals (Expectations)
• Inaccurate estimates of needed resources (Human
Error)
• Badly defined system requirements (Communication)
• Poor reporting of the project's status (Communication)
• Unmanaged risks (Design)
• Poor communication among customers, developers, and
users (Communication)
10. continued…
• Use of immature technology (Design)
• Inability to handle the project's complexity
(Leadership)
• Poor project management (Leadership)
• Stakeholder politics (Communication)
• Commercial pressures (Expectations)
• Sloppy development practices (Human Error)
11. Types of failure in web
design & development
• Communication
• Expectations
• Leadership
• Cultural
• Design & Planning
• Human Error
17. Type 1 Error: False Positive Type 2 Error: False Negative
18. Adaptive Bias
• We are hardwired to reduce the cost not the number of cognitive
errors.
• The costs of a "false positive" or "false negative" error
dramatically outweighs the cost of the alternative type of error
• The greatest effect is seen when
• When the decision process is ambiguous
• The decision is related to survival of the fittest e.g. life vs
death, reproduction
19. • Is the sandwich safe to eat?
• Type 1 error
• Homer doesn’t eat the sandwich and doesn’t get sick,
but he misses out on eating the sandwich.
• Type 2 error
• Homer eats the sandwich and maybe he get sick,
but he does not miss out on eating the sandwhich.
20. Cognitive Bias
A cognitive bias happens when
someone makes a bad choice that they
think is a good choice based on beliefs
or cognitive wiring in our brain.
21. Types of Cognitive Bias
• There are over 100 identified cognitive biases
• http://rationalwiki.org/wiki/List_of_cognitive_biases
22. Confirmation Bias
Confirmation bias is the tendency of people to favor information that confirms their beliefs or
hypotheses. People display this bias when they gather or remember information selectively, or when
they interpret it in a biased way. The effect is stronger for emotionally charged issues and for deeply
entrenched beliefs.
23. Status-Quo Bias
We like to stick to our routines, political parties, and our favorite meals at
restaurants. Part of the perniciousness of this bias is the unwarranted
assumption that another choice will be inferior or make things worse.
25. It's About Time: Optimistic
Predictions in Work and Love
• 13% of subjects finished their project by the time
they had assigned a 50% probability level; [Best
Case]
• 19% finished by the time assigned a 75%
probability level; [Standard]
• 45% finished by the time of their 99% probability
level. [Worst Case]
http://www.tandfonline.com/doi/abs/10.1080/14792779343000112#.U0qkGOZdVz4
26. Negativity Bias
People tend to pay more attention to bad news — and it's not just because we're morbid.
Social scientists theorize that it's on account of our selective attention and that, given the
choice, we perceive negative news as being more important or profound.
27. Gambler’s Fallacy
We tend to put a tremendous amount of weight on previous
events, believing that they'll somehow influence future outcomes.
37. Continuos Improvement
“Kaizen”
• Identify sub-optimal processes & waste.
• Remove waste via small incremental change
rather than radical changes.
• Improvement comes from inside.
• Change can be made to improve the output or the
process as needed.
• Self & Team Introspection and reflection.
40. The retrospective.
• Stop doing?
• Keep doing?
• Start doing?
• End result is changing expectations and the
workflow to handle change.
41. Communication Points
• Multiple Times / Day
• Ad-hoc communication e.g. hallway meeting, chat, hangouts etc
• Every Day
• Stand up / check in
• 1-2 time / iteration
• Demos
• Status meetings
• Less frequently
• High Level Project planning
• Major Course Corrections
42. Criticisms of Agile
• Lack of high level design
• Many small iterations
• Scope Creep is embraced since customers /
owners drive output
• Difficult to provide time estimates, but agile
assumes estimates are flawed, but business want
estimates.
44. Project Kickoff
• Do define general roles
and hats with the core
do’ers first
• Do make a rough
communication plan or
responsibility wiki page
• Do start building support
& passion for the project
from the do’ers
• Don’t invite every one
to the first meeting
• Don’t assume every
one knows who does
what
• Treat the kick off
meeting as just
another project
45. Planning
• Do define the business
goals and how a project will
benefit the organization.
• Do survey or have
conversations with current or
expected users.
• Do Research, Research,
Research and analyze.
• Do reconcile research with
user’s needs
• Don’t gloss over the big picture
and how the project fit’s into
the business strategy
• Don’t ignore the end users.
• Don’t plan with out a basic set
of data and make conjectures
• Don’t use research for user’s
needs, but rather just business
/ marketing objectives
46. Design
• Don’t try to do design in one
big ball or huge process
• Don’t let visual design lead
IA
• Don’t discount Wireframes
• Don’t focus entirely on
Design & Branding
• Don’t start each new page
design from scratch
• Do divide each part of the design
into separate actions.
• Information Architecture
• Wireframes
• Design & Branding
• Reconcile these phases if
necessary
• Do these steps in parallel
• Do Create a digital style guide
once the design is viable.
47. Build
• Don’t wait until planning
is on 100% done.
• Don’t put more
emphasis on the build
than the design
• Don’t rely on infrequent
milestones and status
updates to show the
product
• Do start the website build as
soon as the design &
function is minimally viable.
• Do try to equalize the
design and planning velocity
to match or outpace build
velocity
• Do demo every iteration
whether internal or external
to confirm the planning &
design.
48. Deploy
• Don’t deploy
infrequently
• Don’t focus on making
deployments easier
• Don’t let the technical
team drive the
deployment
• Do deploy as soon as
features are ready -
continuous deployments
• Do automate as many things
as possible to eliminate
human error - even if there is
not a time ROI
• Do let the product / business
owners drive feature
deployments when ready
49. Embrace it
• Embrace change & Redefine failure
• Communicate more often than you think is necessary
• Check your assumptions against the data — feedback.
• Look for errors & bias in your mental model and
conclusions.
• Make small changes to your workflow using feedback
loops.