ROJoson 2001 slides during MBFI workshop on quality assurance. A memorabilia and review of principles on QA and QMS.

1. Mabuhay!

2. Thank you
for the
honor and privilege
trust and confidence
to be
your facilitator

3. On your project
MBFI
Quality Assurance Program

4. MBFI Quality Assurance Program
was thought of
by your
Executive Director
Chito Sobrepena

5. Congratulations!
Thank you!
for your
VISION AND CONCERN
Chito!

6. We know you are always after the best for
MBFI!
A Quality Assurance Program
is ultimately the best and the most
cost-effective-efficient strategy for coming
out with the best in MBFI and in any
organization
for that matter!

7. For the staff,
you will realize the meaning of the cost-effective-
efficient after you go through the activities that we will
be having starting today.
I assure you,
you will NOT regret going through the series of
activities in store for you
I predict,
in a year or so or even sooner, you will be hugging
Chito for initiating this project!

8. I was asked to help you (MBFI) come out with a QAP.
Design a MBFI QAP cum Training Program
Background Analysis
•MBFI has decided to institutionalize a QAP, starting with
awareness then know-how and piloting 2 divisions for the
year 2001.
•MBFI has 19 staff with 9 officers.
•MBFI is a social responsibility arm of the Metrobank group of
companies and subsidiaries.

9. Quality Assurance Program
for
Metrobank Foundation, Inc.
Reynaldo O. Joson, MD, MHA
2001

10. Quality Assurance Program
for
Metrobank Foundation, Inc.
Reynaldo O. Joson, MD, MHA
2001
Task - to help MBFI come out with an
effective, efficient, and sustainable
quality assurance program
(essentially, a quality management
system)
attuned to its objectives and resources
CONFORME?

11. Outline of the Training Program
Leading to Institutionalization of
QAP in MBFI
HABIT
CULTURE OF DOING THINGS
PERMANENCE
UNCONSCIOUS COMPETENCE
“KAGAWIANG TRABAHO”

12. Outline of Training Program
(Objectives)
• Concept of
–Quality
–Quality Assurance
–Quality Management System
»In general
»In relation to MBFI
1

13. Outline of Training Program
(Objectives)
•Role of
–Administration
–Personnel
» in QAP
2

14. Outline of Training Program
(Objectives)
•Quality Planning
3

15. Outline of Training Program
(Objectives)
• Quality Planning
–Overall
–Divisional
3.1
3.2

16. Overall Quality Planning
•Vision-Mission of MBFI (review – national
need and global trend; is there a need to
revise – delete or add?)
•Goals and Objectives
•Clients’ Expectations (Board of Directors,
internal and external clients)
•Potential Causes of Dissatisfactions (Board
of Directors, internal and external clients)
3.1
Suggestions for Revisions Need
Approval by Management

17. Divisional Quality Planning
•Goals and Objectives (review – compatible
with mother vision-mission; is there a
need to revise - delete or add?)
•Clients’ Expectations (Board of Directors,
internal and external clients)
•Potential Causes of Dissatisfactions (Board
of Directors, internal and external clients)
3.2
Suggestions for Revisions Need
Approval by Management

18. Outline of Training Program
(Objectives)
•Formulation of
Quality Policy
–Overall
–Divisional
4
Approval
by
Management

19. Outline of Training Program
(Objectives)
•Review of present
management system
and work procedures
5

20. Outline of Training Program
(Objectives)
• Review of present management system and
work procedures
– Identification of areas to improve
• in terms of effectiveness, efficiency, and
sustainability
• use also vision-mission, goals and
objectives, clients; expectations, and
potential causes of dissatisfaction and
quality policy as guides
5

21. Outline of Training Program
(Objectives)
• Review of present management system and
work procedures
– Identification of areas to improve
• Are we effectively achieving our goals and
objectives?
• Is there a more efficient way to achieve our
goals and objectives?
5

22. Outline of Training Program
(Objectives)
• Review of present management system and
work procedures
– Identification of areas to improve
• Do we have proper documentation so as to
sustain the work procedures, so that
whoever comes after us can continue our
work?
• Do we have proper control measures so as
to achieve quality in our work?
5

23. Outline of Training Program
(Objectives)
• Review of present management system and
work procedures
– Identification of areas to improve
• Do we have an effective, efficient, and
sustainable way of evaluating our work?
• What are the problems that we are
encountering that are contributing to
clients’ dissatisfaction?
5
OUTPUT

24. Outline of Training Program
(Objectives)
•Problem-Solving
(Quality Assurance)
6

25. Outline of Training Program
(Objectives)
• Problem-solving (Quality Assurance)
– Problem identification and selection
(prioritization)
– Analysis of the problem and its
possible/probable causes
– Formulation of solutions
– Implementation
– Evaluation
6

26. Outline of Training Program
(Objectives)
• Problem-solving (Quality Assurance)
– Analysis of the problem and its
possible/probable causes
• System formulation and flow chart
• Key tasks, standards, indicators, and
target
• Balloon and fish-bone diagram and of
possible/probable causes
• Identification of root causes of problem
6

27. Outline of Training Program
(Objectives)
• Problem-solving (Quality Assurance)
– Problem identification and selection
(prioritization)
– Analysis of the problem and its
possible/probable causes
– Formulation of solutions
– Implementation
– Evaluation
6
Approval by Management

28. Outline of Training Program
(Objectives)
•Institutionalization
(MBFI QAP)
7

29. Outline of Training Program
(Objectives)
• Institutionalization (MBFI QAP)
– Training of and practice by staff – knowledge,
skills, and attitudes (habits)
– Permanent management commitment
– Documented work procedures (standard
operating procedures, control and evaluation)
– Regular management review and
implementation of improvement measures
7

30. Outline of Training Program
(Objectives)
• Institutionalization (MBFI QAP)
–QUALITY MANUAL
7

31. Outline of the Training Program
Leading to Institutionalization of
QAP in MBFI
HABIT
CULTURE OF DOING THINGS
PERMANENCE
UNCONSCIOUS COMPETENCE
“KAGAWIANG TRABAHO”

32. Outline of the Training Program
Leading to Institutionalization of
QAP in MBFI
HABIT
CULTURE OF DOING THINGS
PERMANENCE
UNCONSCIOUS COMPETENCE
“KAGAWIANG TRABAHO”
7 LEARNING OBJECTIVES
AGREE?

33. Training Activities Leading to
Institutionalization of QAP in
MBFI
LECTURE?
NO
SEMINAR-WORKSHOP
YES
WEAKEST WAY
OF LEARNING
THINK-DO-FEEL-REFLECT
MOST EFFECTIVE
WAY
OF LEARNING

34. Seminar-Workshops Leading to
Institutionalization of QAP in
MBFI
*Objectives:
knowledge, skill, and attitude (at least
start of a habit) on
effective, efficient, and sustainable QAP
for MBFI
*Outputs will be based on the “Outline”

35. Seminar-Workshops Leading to
Institutionalization of QAP in MBFI
1st
S-W
2nd
S-W
3rd
S-W
4th
S-W
5th
S-W
OBJ 1-4 5-6 5-6 6-7 6-7
Sched May June July Sept Nov

36. Seminar-Workshops Leading to
Institutionalization of QAP in MBFI
Training and Learning Resources:
Hand-outs (diskettes) from trainors
Documents from MBFI

37. Seminar-Workshops Leading to
Institutionalization of QAP in MBFI
Do we all agree with the plan?
Can we start with S-W 1?

38. Seminar-Workshops Leading to
Institutionalization of QAP in MBFI
1st
S-W
2nd
S-W
3rd
S-W
4th
S-W
5th
S-W
OBJ 1-4 5-6 5-6 6-7 6-7
Sched May June July Sept Nov

39. 1st Seminar-Workshop Leading to
Institutionalization of QAP in MBFI
Objectives 1 to 4:
•Concept of Quality, QA, QMS
•Role of Administration and Personnel
•Quality Planning
•Quality Policy

40. LESSON PLAN ON QAP
NEED FOR THIS
SEMINAR-WORKSHOP
5 MINUTES