1. The Philippine Association of Academic and Research Librarians is inviting librarians to an afternoon forum on February 18 at the Miguel de Benavides Library of the University of Santo Tomas on handling difficult library customers. 2. The forum will discuss establishing good relationships with customers, when to apologize, and applying a Singapore customer service model. 3. There will also be a major book exhibit celebrating the 400th anniversary of the University of Santo Tomas. Registration is Php300-350 with discounts for students.