This document discusses metrics for online marketplaces and platforms. It begins by distinguishing between "vanity metrics" like number of users or followers, which are less important, and "actionable metrics" like annual recurring revenue, number of transactions, customer acquisition cost, and churn rate, which can be used to improve performance. It then outlines a customer funnel model and provides examples of key metrics to measure traffic sources, sales and growth, marketing efficiency, customer success, marketplace liquidity and demand, and product quality. The document emphasizes that measuring the right metrics allows platforms to understand user behavior, anticipate trends, and improve their business over time.
Elad goldenberg: How to Develop your eCommerce StrategyElad Goldenberg
How to Develop your eCommerce Strategy
The 3 verticals of strategy:
1 - The Offering: What?
2 - The Experience: How?
3 - Marketing Channel: To Whom and Where?
Newest strategies, leading companies and useful tips.
Enjoy,
Elad
eCommerce class assignment.
Our team analyzed Jessops current situation and key issues and developed a complete strategy assessing the multichannel retailer.
We understood the interaction of channels from a customer perspective, along with the operational implications on the retailer. In addition, we tracked and measure eCommerce effectiveness.
I did tried to contact the brand to present our core ideas but it didn't work.
http://marthatolosa.com/2011/07/06/how-far-this-post-can-go/
[jun 2011]
eCommerce Essentials - Professor: Ian Jindal
Master of Digital Marketing - HULT London
E-commerce Berlin Expo 2018 - Getting start with Business Intelligence, Incre...E-Commerce Berlin EXPO
Thanos Dimitriou Commercial Director Netsteps
Ioannis Karalis Founder and CEO Netsteps
Ioannis Karalis is the founder and CEO of Netsteps. The company was founded in 2013 and specializes in consultancy, implementation and marketing for e-commerce projects.
Before that, he studied Physics at the University of Athens and completed his first year of postgraduate studies at Athens Information Technology (A.I.T.). interrupted his studies and started working on IT projects in the web.
He has worked in the educational sector, teaching computer science and programming. Then he worked for Singular Logic PCS company on the implementation of projects for the banking sector.
Presentation from NRF 2019 Retail's Big Show
Alberto Serrentino, Varese Retail
Alexandre Tadeu da Costa, Cacau Show
Francesco Pinto, Pianoforte Holdings
Establishing An Online Presence - Coonamble Shire CouncilAndrew Cavallaro
The following presentation was delivered to businesses within the Coonamble Shire Council region in October 2016. Topics covered included:
- Planning for an online store
- Marketing an e-commerce store
- How to ensure you choose a platform that will best suit your needs
- Defining your target market and understanding what they want from a website
- Understanding the importance of online analytics
Elad goldenberg: How to Develop your eCommerce StrategyElad Goldenberg
How to Develop your eCommerce Strategy
The 3 verticals of strategy:
1 - The Offering: What?
2 - The Experience: How?
3 - Marketing Channel: To Whom and Where?
Newest strategies, leading companies and useful tips.
Enjoy,
Elad
eCommerce class assignment.
Our team analyzed Jessops current situation and key issues and developed a complete strategy assessing the multichannel retailer.
We understood the interaction of channels from a customer perspective, along with the operational implications on the retailer. In addition, we tracked and measure eCommerce effectiveness.
I did tried to contact the brand to present our core ideas but it didn't work.
http://marthatolosa.com/2011/07/06/how-far-this-post-can-go/
[jun 2011]
eCommerce Essentials - Professor: Ian Jindal
Master of Digital Marketing - HULT London
E-commerce Berlin Expo 2018 - Getting start with Business Intelligence, Incre...E-Commerce Berlin EXPO
Thanos Dimitriou Commercial Director Netsteps
Ioannis Karalis Founder and CEO Netsteps
Ioannis Karalis is the founder and CEO of Netsteps. The company was founded in 2013 and specializes in consultancy, implementation and marketing for e-commerce projects.
Before that, he studied Physics at the University of Athens and completed his first year of postgraduate studies at Athens Information Technology (A.I.T.). interrupted his studies and started working on IT projects in the web.
He has worked in the educational sector, teaching computer science and programming. Then he worked for Singular Logic PCS company on the implementation of projects for the banking sector.
Presentation from NRF 2019 Retail's Big Show
Alberto Serrentino, Varese Retail
Alexandre Tadeu da Costa, Cacau Show
Francesco Pinto, Pianoforte Holdings
Establishing An Online Presence - Coonamble Shire CouncilAndrew Cavallaro
The following presentation was delivered to businesses within the Coonamble Shire Council region in October 2016. Topics covered included:
- Planning for an online store
- Marketing an e-commerce store
- How to ensure you choose a platform that will best suit your needs
- Defining your target market and understanding what they want from a website
- Understanding the importance of online analytics
Presentation of Magenable eCommerce consultancy, Magento ecommerce focused, b...Alex Levashov
Presentation of Magenable - eCommerce consultancy based in Melbourne, Australia.
We specialise in Magento eCommerce as a platform and prioritise business objectives.
Visit http://magenable.com.au to find out more and schedule initial consultation free of charge
Magento capabilities, presentation from Magenable - Melbourne Magento eCommer...Alex Levashov
Why Magento is the most popular eCommerce platform among both SMB and enterprises?
Short presentation of key Magento capabilities from Magenable - Magento eCommerce consultancy from Melbourne, Australia.
Presentation tells about Magento at glance and describe killer features of the platform from both consumer and merchant/marketer point of view
Boost Checkout Conversions at eTailing India Expo'17eTailing India
In online shopping, the hardest part of any business is to convert a potential customer to a successful conversion.
Learn the best kept secrets as well customer-centric techniques to get the best out of any customer.
Magento merchants - get info on 3 attainable innovations for your store and your business.
1. Radical, impactful web design changes
2. Seamlessly flow info to and from your ERP
3. Import, manage, and ship your orders faster/cheaper
New content. New examples.
Move through slides from Magento partners eBridge Connections, EYStudios, and ShipStation.
E-commerce Berlin Expo 2018 - How to boost your online sales using machine le...E-Commerce Berlin EXPO
Maciej Pondel, PhD Big Data Architect Unity Group
Piotr Wrzalik Managing Partner Grupa Unity
* what ML/AI algorithms are best suited for data analysis for online sales
* what tools to use for data visualisation
* what is the potential of data driven reasoning
* some examples from existing projects
Internet Based Selling - 3D visualization, customizationDan Faricy
Leverage the power of the Internet 24/7 for selling your products. Provide your customer the control and confidence to create what they are looking for in real time.
How automation can change the sales operations of liquor industry. Sales Force Automation can be a game changer for the sales operations. We here at FReD have made all the efforts to integrate automation at every step to make the process centralized and tracked.
[Webinar] Supercharge your marketing with web push notifications and conversi...VWO Engage
Get the recording of the webinar - https://goo.gl/9oGgiM
Every year paid acquisition costs more. Your business has to compete for the same audience as your rivals and thereby paid acquisition channels are getting more and more expensive. However, all these expenses are worthwhile only if you can retain the customers.
In this webinar on “Conversion Optimization”, we’ll demonstrate how you can use web push notifications to increase the number of returning visitors and improve conversions and customer lifetime value.
Marketing automation: too expensive? too difficult? which system should you choose? who's job is it to manage it? why does it fail/succeed? This presentation offers an answer to all of these questions.
Analyzing ROI Using Your Facebook and Adwords DataJanessa Lantz
Customer lifetime value (CLV), cost-per-click (CPC), customer acquisition cost (CAC); these are the metrics that data-driven companies use to measure their marketing KPIs. But how do you calculate them? This is the subject of our latest webinar, which will get you familiar with these calculations, then teach you how to turn them into reports for money-making campaigns.
Introductory workshop aimed at sales and marketing teams - Build personas, understand channel option and collect relevant metrics linked to improved business performance and overall corporate goals.
Presentation of Magenable eCommerce consultancy, Magento ecommerce focused, b...Alex Levashov
Presentation of Magenable - eCommerce consultancy based in Melbourne, Australia.
We specialise in Magento eCommerce as a platform and prioritise business objectives.
Visit http://magenable.com.au to find out more and schedule initial consultation free of charge
Magento capabilities, presentation from Magenable - Melbourne Magento eCommer...Alex Levashov
Why Magento is the most popular eCommerce platform among both SMB and enterprises?
Short presentation of key Magento capabilities from Magenable - Magento eCommerce consultancy from Melbourne, Australia.
Presentation tells about Magento at glance and describe killer features of the platform from both consumer and merchant/marketer point of view
Boost Checkout Conversions at eTailing India Expo'17eTailing India
In online shopping, the hardest part of any business is to convert a potential customer to a successful conversion.
Learn the best kept secrets as well customer-centric techniques to get the best out of any customer.
Magento merchants - get info on 3 attainable innovations for your store and your business.
1. Radical, impactful web design changes
2. Seamlessly flow info to and from your ERP
3. Import, manage, and ship your orders faster/cheaper
New content. New examples.
Move through slides from Magento partners eBridge Connections, EYStudios, and ShipStation.
E-commerce Berlin Expo 2018 - How to boost your online sales using machine le...E-Commerce Berlin EXPO
Maciej Pondel, PhD Big Data Architect Unity Group
Piotr Wrzalik Managing Partner Grupa Unity
* what ML/AI algorithms are best suited for data analysis for online sales
* what tools to use for data visualisation
* what is the potential of data driven reasoning
* some examples from existing projects
Internet Based Selling - 3D visualization, customizationDan Faricy
Leverage the power of the Internet 24/7 for selling your products. Provide your customer the control and confidence to create what they are looking for in real time.
How automation can change the sales operations of liquor industry. Sales Force Automation can be a game changer for the sales operations. We here at FReD have made all the efforts to integrate automation at every step to make the process centralized and tracked.
[Webinar] Supercharge your marketing with web push notifications and conversi...VWO Engage
Get the recording of the webinar - https://goo.gl/9oGgiM
Every year paid acquisition costs more. Your business has to compete for the same audience as your rivals and thereby paid acquisition channels are getting more and more expensive. However, all these expenses are worthwhile only if you can retain the customers.
In this webinar on “Conversion Optimization”, we’ll demonstrate how you can use web push notifications to increase the number of returning visitors and improve conversions and customer lifetime value.
Marketing automation: too expensive? too difficult? which system should you choose? who's job is it to manage it? why does it fail/succeed? This presentation offers an answer to all of these questions.
Analyzing ROI Using Your Facebook and Adwords DataJanessa Lantz
Customer lifetime value (CLV), cost-per-click (CPC), customer acquisition cost (CAC); these are the metrics that data-driven companies use to measure their marketing KPIs. But how do you calculate them? This is the subject of our latest webinar, which will get you familiar with these calculations, then teach you how to turn them into reports for money-making campaigns.
Introductory workshop aimed at sales and marketing teams - Build personas, understand channel option and collect relevant metrics linked to improved business performance and overall corporate goals.
Key performance indicators (kpis) are essential to the success and strategic management of businesses in a variety of industries. They are essential instruments for analyzing, monitoring, and optimizing performance in accordance with company objectives. KPIs are important in numerous ways.
First of all, KPIs offer a measurable and quantifiable means of assessing performance. Organizations may readily track progress and pinpoint areas for growth by breaking down complex corporate goals into targeted indicators. This data-driven strategy enables executives to manage resources effectively and prioritize activities that contribute the most to overall success.
Second, KPIs help to improve strategic alignment. In order to make sure that everyone is working toward the same goals, they assist in coordinating team and individual efforts with more general corporate goals. This alignment promotes a unified and coordinated approach throughout the business, fostering a shared understanding of priorities and strategic emphasis.
In building a workplace where growth is constant, think of Key Performance Indicators (KPIs) as your guiding stars.They become suggestions for us as we navigate our organization. When we regularly keep an eye on these performance indicators, it's like having a radar that picks up on trends, spots patterns, and highlights areas where we can do better.
This slide introduces the topic of Marketing Analytics, impact of marketing analytics, Dashboard, ePOS, Assortment Planning, and Market Basket Analysis.
Youtube links in the slides:
MARKETING ANALYTICS:
https://www.youtube.com/watch?v=-oHGG5jJPHQ
DYNAMIC PRICING:
https://www.youtube.com/watch?v=cKPaIsOQslo
INTRO TO ePOS:
https://www.youtube.com/watch?v=7VVKtPge-zw
https://www.youtube.com/watch?v=XWuwlChR8c4
MARKET BASKET ANALYSIS
https://www.youtube.com/watch?v=sJWXgcZ-E2g
In this webinar, Clare Price, vice president, Research at Demand Metric, and Stephen Pappas, senior vice president, North America at Panviva, will explain how to create competitive advantage and generate revenue by seeing the contact center in a new way.
Penetrating Industries with an Integrated Sales and Marketing Strategy Marketo
Financial Services. Healthcare. Higher Education. Technology. Why is it important to market to industries? Because it’s effective, focused and strategic. By developing and executing on a vertical marketing strategy - from advertising on niche publisher networks to sponsoring industry tradeshows- you can drastically improve your response rates and drive revenue. View our webinar to learn how Marketo utilizes a cross-channel approach to generate interest throughout various stages of the funnel from the right buyers in the right industries.
Your VoC Programme is underperforming - and you know it WebinarFuturelab
The webinar to go with the whitepaper Your VoC Programme is underperforming and you know it - do something about it: https://www.linkedin.com/posts/stefankolle_your-voc-programme-is-underperforming-and-activity-6656138043298324480-t96j
According to a recent Forbes report, 89% of business leaders believe analytics will revolutionise business operations. Analytics not only provides marketers with valuable insights but also serves as the driving force behind the effectiveness of digital marketing.
Understanding your customers' behaviour and preferences helps you drive targeted messages across different digital and social platforms, allowing you to communicate with them more effectively.
In collaboration with the Marketing Institute of Singapore (MIS), Singtel invites you to a complimentary workshop on Digital Marketing analytics.
Key Points:
• Learn how analytics enables you to gain insights on your customers so as to develop effective marketing strategies
• Understand how to put together an effective web measurement programme to define and improve marketing ROI
• Acquire skills to better market your products or services to your target audience using the right tools and platforms
2014 Customer Loyalty ASEAN Conference: Prof de los ReyesJim D Griffin
Prof. Francisco de los Reyes (Prof. Kikko) discusses the art and science of segmentation, using a case-study approach. He presents a practical 8-step framework that loyalty marketers can use to improve engagement and sales. Prof. Kikko is a consultant for measurement science at Nielsen Media Research, SAS and McCann Worldgroup, among others, including a wide variety of marketing initiatives at top companies in the banking sector, FMCG and other verticals. He leads the statistical practice for Lassu (lassuloyalty.com)
Digital Marketing Course Week 2: Introduction to Digital MarketingAyca Turhan
Second week slides of eMarketing Course at Hacettepe University taught by Ayca Turhan
Topics covered within the presentation include:
Digital Marketing vs. Traditional Marketing
Digital Marketing Strategies
For more please visit: www.aycaturhan.com/man423
Full Funnel Optimization for B2B Companies | Masters of Conversion by VWOVWO
In this presentation, Taran and Arpit will showcase the power of Full Funnel Optimization. The objective is to break the myth that optimization is only something you do at the top of the funnel when driving more leads through your marketing campaigns. Get a pragmatic view of how to enable optimization at all stages of your sales and marketing funnel along with practical, real-life examples.
They will breakdown a typical B2B sales and marketing funnel and highlight optimizations you can run at every stage. The possible impact would be an increase in your sales by upto 60% by running these proven optimization techniques.
In this presentation, we will discuss the importance of developing and maintaining a healthy customer relationship. Understanding customer psychology, knowing what customers want and customer retention are valued as an integral part of a successful business.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
Similar to Fabricio Quintanilla - eCommerce Day El Salvador 2019 (20)
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
8. Why
• You need control / anticipation
• You need preparation for quick moves
• You need to explain what you did, why you did
it, how you did it and what are the
consequences
10. Vanity metrics
• # visitors
• # users
• # downloads
• # followers on social networks
• # subscribers @ newsletters
These metrics make sense but have less importance than
you think
12. ATTRACT
CONSIDERATION
PURCHASE
Active Evaluation
Gather Information, social purchase,
Review and reputation, customers ask
online
social, review y reputation,
customers ask online
Continuous exposure
Includes experience with
the product or service, and
the information that can
empower to choice or
getting a conflict with itself
A need, an event than changes
circumstances, news, a cultural
change, including an
announcement
Causes
Loyalty CyclePost-purchase
Experience
FAMILIARIZE
1
23
4
15. Sources of traffic
• ORGANIC
– Content / blogpost
– SEO
– Referrals
– Social Networks (free)
– Direct Traffic
Be careful, nothing is FREE
16. Sources of traffic
• PAID
– SEM
– Social Networks (ads)
– Affiliation / Reseller agreement
– Retargeting
– Conference
– Partnerships
– Outbound sales
Google Analytics can help you defining sources of traffic
19. Metrics for sales & growth
• (New) Annual Recurrent Revenue - ARR/MRR
• GMV or Revenue
• Recurring Revenue vs Total Revenue
• Daily Active Users – DAU/WAU/YAU
• # transactions
20. Metrics for sales & growth
• ARPU (Average Revenue Per User)
• ACV (Annual Contract Value)
• AOV (Average Order Value)
21. Metrics for marketing & efficiency
• Revenue (Expansion/upsell)
• CAC (Customer Acquisition Cost)
– Total marketing & sales spent / # new customers
22. Metrics for marketing & efficiency
• Churn rate in revenue or #customers
– Lost customers/revenue per period
• Gross churn rate
– #customer in month that are there in month x+1
• Net churn rate
23. Metrics for marketing & efficiency
• CLTV (Customer Life Time Value)
– We can’t consider a customer will stay forever
– Total revenue an ”average” customer will bring
• Payback Period
– Months needed to recover CAC
• CLTV / CAC
– Measure efficiency to cover the cost of acquisition
and other costs
24. Metrics for Customer success
• Responding time to user request (per channel)
– #request / month
• NPS (Net Promoter Score)
– #(9&10)-(1to6)
25. Metrics for Marketplaces
• #(new) listings
• #listings fulfilled
• #bids/listings
• #listings/#listings fulfilled (Demand fulfillment)
• Average period to fulfill listing (Liquidity)
26. Metrics for Marketplaces (buyers – sellers)
• #transactions/user (buyers or sellers)
• #transactions/user/year (repeatability)
• GMV or ARPU/user
• CAC/user (blend or paid)
27. Metrics for product
• #bugs tracked this month
• #bugs solved this month
• Average time to (start to) solve a bug
• Average loading time of product / page