Anko Wolf is an experienced ITSM consultant since 1993, specializing in ServiceNow, HP Service Manager and associated products. He helps customers identify business requirements and translate them into tool-based solutions or customizations. Notable experience includes projects with IBM/ABNAMRO implementing ServiceNow, splitting Philips' HR case management system, and upgrading and customizing systems for Rabobank G-ICT and Philips.
This document provides details on Frank Noort's education, qualifications, languages, professional experience, key skills, career history, assignments, and projects. It outlines his experience as a senior project manager, Agile coach, and transition/transformation manager for various IT implementation projects over the past 12+ years. His background includes Prince 2, PMI, and Agile certifications and he has led complex projects for customers such as IBM, TATA, ABN AMRO, and Jumbo Supermarkets.
The document provides a consultant profile for Christoph Scheibner, summarizing his educational background in business management and IT, over 20 years of experience working on QAD ERP implementation projects in various roles, and his extensive expertise in ERP configurations, upgrades, customization, and project management, especially for manufacturing and distribution clients.
This document outlines the process of implementing the ePocket Handyman mobile solution at Niscayah AS to replace their existing field service solution. It describes a phased approach including a pilot integration with SAP CRM and full integration phases adding additional modules like projects in SAP ERP. The implementation resulted in faster time registration, better data quality, and short training cycles without customizing SAP systems. Lessons learned included that a phased approach with a running solution from day one led to higher acceptance and was easier to control.
- Andrew Oliver has over 39 years of IT experience, including 24 years of industry experience and 22 years of consulting experience. He specializes in IT ERP resources/architecture planning and implementation.
- He is currently a Managing Consultant at HCL AXON where he leads consulting engagements as the Technical Architect for SAP Basis, Infrastructure planning, implementation and transformation services.
- He has successfully led multiple large ERP implementation projects involving SAP Basis, Infrastructure planning, and implementation through all phases from planning to deployment and ongoing support.
Olivier is a Belgian Lean-Agile coach and ALM specialist based in Belgium with over 20 years of experience. He has extensive experience coaching agile transformations within European institutions and helping teams and programs adopt frameworks like SAFe. Currently he is the Lean-Agile coach for the OPSYS and COMCORP programs at the European Commission, helping over 100 individuals apply agile and lean techniques. Prior to this role, Olivier held various positions related to software development best practices, agile coaching, and tool implementation.
Pat has over 30 years of experience in project management, business analysis, and testing roles in banking, finance, and telecommunications. He is currently a Senior Requirements Engineer at SIX Group in Zurich, where he works on post-trading projects. Previously he held roles such as IT Project Leader at Credit Suisse and Head of Professional Services at Infonic.
Jacqueline Skidmore is a highly experienced Project Manager seeking new opportunities. She has over 30 years of experience managing projects in telecommunications, healthcare, and travel industries. Her experience includes managing teams supporting clients such as Amtrak, Delta, WellPoint, AT&T, and Sprint. She holds a Project Management Masters Certificate and has managed both agile and traditional project methodologies.
Experiences with enterprise architecture using togaf and ibm rational system ...james_dzidek
The document discusses DnB NOR's experience using TOGAF 9 and IBM Rational System Architect for enterprise architecture. It provides background on DnB NOR, their expectations for enterprise architecture, and discusses their progress, framework, metamodel, and tool use. It also includes an outline, biography of one speaker, and details on DnB NOR as a company.
This document provides details on Frank Noort's education, qualifications, languages, professional experience, key skills, career history, assignments, and projects. It outlines his experience as a senior project manager, Agile coach, and transition/transformation manager for various IT implementation projects over the past 12+ years. His background includes Prince 2, PMI, and Agile certifications and he has led complex projects for customers such as IBM, TATA, ABN AMRO, and Jumbo Supermarkets.
The document provides a consultant profile for Christoph Scheibner, summarizing his educational background in business management and IT, over 20 years of experience working on QAD ERP implementation projects in various roles, and his extensive expertise in ERP configurations, upgrades, customization, and project management, especially for manufacturing and distribution clients.
This document outlines the process of implementing the ePocket Handyman mobile solution at Niscayah AS to replace their existing field service solution. It describes a phased approach including a pilot integration with SAP CRM and full integration phases adding additional modules like projects in SAP ERP. The implementation resulted in faster time registration, better data quality, and short training cycles without customizing SAP systems. Lessons learned included that a phased approach with a running solution from day one led to higher acceptance and was easier to control.
- Andrew Oliver has over 39 years of IT experience, including 24 years of industry experience and 22 years of consulting experience. He specializes in IT ERP resources/architecture planning and implementation.
- He is currently a Managing Consultant at HCL AXON where he leads consulting engagements as the Technical Architect for SAP Basis, Infrastructure planning, implementation and transformation services.
- He has successfully led multiple large ERP implementation projects involving SAP Basis, Infrastructure planning, and implementation through all phases from planning to deployment and ongoing support.
Olivier is a Belgian Lean-Agile coach and ALM specialist based in Belgium with over 20 years of experience. He has extensive experience coaching agile transformations within European institutions and helping teams and programs adopt frameworks like SAFe. Currently he is the Lean-Agile coach for the OPSYS and COMCORP programs at the European Commission, helping over 100 individuals apply agile and lean techniques. Prior to this role, Olivier held various positions related to software development best practices, agile coaching, and tool implementation.
Pat has over 30 years of experience in project management, business analysis, and testing roles in banking, finance, and telecommunications. He is currently a Senior Requirements Engineer at SIX Group in Zurich, where he works on post-trading projects. Previously he held roles such as IT Project Leader at Credit Suisse and Head of Professional Services at Infonic.
Jacqueline Skidmore is a highly experienced Project Manager seeking new opportunities. She has over 30 years of experience managing projects in telecommunications, healthcare, and travel industries. Her experience includes managing teams supporting clients such as Amtrak, Delta, WellPoint, AT&T, and Sprint. She holds a Project Management Masters Certificate and has managed both agile and traditional project methodologies.
Experiences with enterprise architecture using togaf and ibm rational system ...james_dzidek
The document discusses DnB NOR's experience using TOGAF 9 and IBM Rational System Architect for enterprise architecture. It provides background on DnB NOR, their expectations for enterprise architecture, and discusses their progress, framework, metamodel, and tool use. It also includes an outline, biography of one speaker, and details on DnB NOR as a company.
Dirk van Tuinen is an experienced IT Project Manager with over 20 years of experience managing ERP, CRM, and software development projects across various industries globally. He has delivered over 20 projects on time and within budget, using methodologies like Agile, Waterfall, and ASAP. Van Tuinen has strong experience managing teams, stakeholders, budgets, and the full project lifecycle. He is currently the Project Manager for Alchemy Data Analytics, overseeing proof of concept development and internal documentation.
This document provides a summary of Alan Leakey's career experience and qualifications. He has over 30 years of experience in software development roles, primarily focusing on financial software. Some of his key responsibilities have included managing development teams, delivering software projects, implementing new processes to improve quality, and taking over troubled projects to turn them around. He has led teams of up to 70 people across multiple countries. Alan is qualified as a PRINCE2 Practitioner and ScrumMaster, and holds an MSc in Nuclear Reactor Physics and a BSc in Physics.
Sahar Kamal has over 8 years of experience as a senior SAP FICO consultant. She has an SAP FI certification and degrees in accounting. She has worked on numerous SAP implementations for companies in various industries, taking on roles such as business analysis, configuration, training, and support. Her experience includes full life cycle implementations from project preparation through go-live and support.
Alexander Best is a Project Manager and LEAN Navigator with over 10 years of experience in project management, process improvement, and change management. He has managed projects across multiple industries including financial services, insurance, pharmaceuticals, and more. Alexander is proficient in various project management methodologies including PRINCE2, LEAN/SixSigma, Agile, and ITIL. He aims to bring clear communication and a solution-oriented approach to his roles.
Plan! Automotive is planning software for the automotive industry. The document describes Plan! Automotive and how it can help Truckworld, a fictional automotive company. Truckworld was facing challenges with their previous disjointed planning methods across multiple excel files and boards. They needed a centralized planning system. The document outlines Truckworld's structure and requirements. It then shows how Plan! Automotive meets Truckworld's needs by providing a global planning system, ability to manage their complex structure, accessibility for all users, multiple views, security, and easy implementation and use.
VenkatRao G has over 4 years of experience as an Enterprise Project Management Consultant and Software QA Engineer. He is a Microsoft Certified Technology Specialist with skills in programs and project management using Microsoft Project and Project Server. He seeks a PMO Management or Project Management role focusing on information technology where he can apply his technical skills and experience managing projects.
Mandar Gokhale has over 20 years of experience in SAP analytics, ERP, and BI solutions. He is certified in SAP BI/BO, SAP HANA, and KPIT PROMS. Currently he is a competency head and client engagement manager at KPIT Technologies where he manages SAP projects and client relationships. He has extensive experience implementing SAP solutions for large multinational companies across various industries.
SAP Ariba Solutions Realized: Stories of Effective Implementation and Forward...SAP Ariba
Hear how an SAP customer used change management to deploy multiple SAP Ariba solutions. Konica Minolta Business Solutions U.S.A., Inc. overcame competing priorities and cultural resistance to automate its manual procurement processes. Join us to hear how the company is successfully implementing SAP Ariba solutions, seeing results, and learning lessons along the way.
SAP Ariba Solutions Realized: Stories of Effective Implementation and Forward...SAP Ariba
Hear how an SAP customer used change management to deploy multiple SAP Ariba solutions. Konica Minolta Business Solutions U.S.A., Inc. overcame competing priorities and cultural resistance to automate its manual procurement processes. Join us to hear how the company is successfully implementing SAP Ariba solutions, seeing results, and learning lessons along the way.
Peter Sterckx has over 20 years of experience in IT operations and project management. He is currently a project manager at Atos Worldline responsible for implementing various ITIL processes across the company. Previously, he held several leadership roles at HP managing IT infrastructure and operations for clients such as General Motors. He has experience deploying and managing change management, incident management, and other ITIL processes.
Patricia McGrady is an experienced IT project manager and solutions architect based in Florida who has successfully led teams and complex projects across various industries, delivering on time and on budget. She has over 20 years of experience managing projects of all sizes using different methodologies and has a proven track record of improving processes, increasing customer satisfaction and driving cost savings. Her background includes positions at IBM, Office Depot, and other companies where she specialized in project management, infrastructure solutions, and managing technical teams.
This document lists the top 10 Workday jobs and provides descriptions of each. The jobs include Workday functional consultant, technical consultant, adaptive planning consultant, security functional consultant, business analyst, test lead/manager, production support consultant, project/program manager, data conversion consultant, and change management consultant. For each role, the document outlines the necessary experience, responsibilities, and duties. It concludes by providing contact information for ERPCloudTraining which offers Workday training.
Kavitha Elangovan is a PeopleSoft Technical Consultant with over 4 years of experience implementing PeopleSoft HCM systems. She has extensive experience with PeopleTools, Application Designer, PeopleCode, Application Engine, and other PeopleSoft development tools. Some of her project experience includes implementing Global Absence Management and other modules for Pfizer in Mexico. She also has experience with an European Integration Project and Long Term Incentive projects for Pfizer. Additionally, she worked on a PeopleSoft HCM 9.0 implementation for National Insurance Company including developing custom bolt-on modules.
Srinivas Reddy Pocha has over 12 years of experience in SAP ABAP development. He has worked on projects for clients like BMW, Nestle, Merck, and British Petroleum. His technical skills include ABAP, HANA modeling, UI5, and SAP SLT. He has experience developing enhancements, interfaces, and reports for modules like SD, MM, FI/CO, and real estate. Pocha has worked in both onshore and offshore roles in India and Germany.
Luiz Pinho has over 21 years of experience in information technology, with a focus on SAP solutions development and consultancy. He has expertise in production processes and related functional areas. Over the past years, he has managed projects in the utilities and insurance sectors. Luiz holds a degree in Electronic Engineering, an MBA in Project Management, and SAP certifications in production processes.
Steven Carpenter is a senior business project manager with experience leading finance and procurement transformation projects across many industries. He has expertise in full project lifecycles from problem definition to implementation using both Waterfall and Agile methodologies. Steven enjoys stakeholder management and has led teams of up to 30 personnel on projects ranging from £200k to £1m. He is a PRINCE2 Practitioner and qualified accountant with a track record of delivering business transformation programs.
Saikrishna Bejjanki is an Associate Consultant seeking a position to utilize and expand skills offering professional growth. He has 5.11 years of experience in HP Exstream Dialogue, mainframes, and financial domains including banking and insurance. He is proficient in COBOL, JCL, DB2, CICS, VSAM and has strong knowledge of migration projects from DOC1 composition to HP Exstream.
Danny Hellinckx has over 30 years of experience in enterprise content and information management, enterprise project management, and business productivity solutions. He has worked with many large organizations in both the public and private sectors, specializing in implementing Microsoft SharePoint, Project Server, and other collaboration platforms. Currently, he works as an independent consultant helping clients with communication, higher management, and new customers.
Dennis Dalagan Darilag has over 10 years of experience as a PeopleSoft HCM Business/System Analyst. He has worked on various PeopleSoft HRMS modules for both consulting and financial institutions. His technical skills include PeopleCode, SQL, Oracle, and PeopleSoft HCM. He currently works as a Senior Consultant for Development Bank of Singapore where he gathers requirements, designs interfaces, provides testing support, and implements enhancements.
Senthil Kumar K is a Project Manager with over 10 years of experience managing projects at Hewlett Packard in Chennai, India. He has extensive experience coordinating with clients, developing project plans and schedules, managing resources and budgets, and transitioning projects and processes. Senthil is PMP and ITIL certified and fluent in German. He holds an MBA and Bachelor's degree in Pharmacy.
Dirk van Tuinen is an experienced IT Project Manager with over 20 years of experience managing ERP, CRM, and software development projects across various industries globally. He has delivered over 20 projects on time and within budget, using methodologies like Agile, Waterfall, and ASAP. Van Tuinen has strong experience managing teams, stakeholders, budgets, and the full project lifecycle. He is currently the Project Manager for Alchemy Data Analytics, overseeing proof of concept development and internal documentation.
This document provides a summary of Alan Leakey's career experience and qualifications. He has over 30 years of experience in software development roles, primarily focusing on financial software. Some of his key responsibilities have included managing development teams, delivering software projects, implementing new processes to improve quality, and taking over troubled projects to turn them around. He has led teams of up to 70 people across multiple countries. Alan is qualified as a PRINCE2 Practitioner and ScrumMaster, and holds an MSc in Nuclear Reactor Physics and a BSc in Physics.
Sahar Kamal has over 8 years of experience as a senior SAP FICO consultant. She has an SAP FI certification and degrees in accounting. She has worked on numerous SAP implementations for companies in various industries, taking on roles such as business analysis, configuration, training, and support. Her experience includes full life cycle implementations from project preparation through go-live and support.
Alexander Best is a Project Manager and LEAN Navigator with over 10 years of experience in project management, process improvement, and change management. He has managed projects across multiple industries including financial services, insurance, pharmaceuticals, and more. Alexander is proficient in various project management methodologies including PRINCE2, LEAN/SixSigma, Agile, and ITIL. He aims to bring clear communication and a solution-oriented approach to his roles.
Plan! Automotive is planning software for the automotive industry. The document describes Plan! Automotive and how it can help Truckworld, a fictional automotive company. Truckworld was facing challenges with their previous disjointed planning methods across multiple excel files and boards. They needed a centralized planning system. The document outlines Truckworld's structure and requirements. It then shows how Plan! Automotive meets Truckworld's needs by providing a global planning system, ability to manage their complex structure, accessibility for all users, multiple views, security, and easy implementation and use.
VenkatRao G has over 4 years of experience as an Enterprise Project Management Consultant and Software QA Engineer. He is a Microsoft Certified Technology Specialist with skills in programs and project management using Microsoft Project and Project Server. He seeks a PMO Management or Project Management role focusing on information technology where he can apply his technical skills and experience managing projects.
Mandar Gokhale has over 20 years of experience in SAP analytics, ERP, and BI solutions. He is certified in SAP BI/BO, SAP HANA, and KPIT PROMS. Currently he is a competency head and client engagement manager at KPIT Technologies where he manages SAP projects and client relationships. He has extensive experience implementing SAP solutions for large multinational companies across various industries.
SAP Ariba Solutions Realized: Stories of Effective Implementation and Forward...SAP Ariba
Hear how an SAP customer used change management to deploy multiple SAP Ariba solutions. Konica Minolta Business Solutions U.S.A., Inc. overcame competing priorities and cultural resistance to automate its manual procurement processes. Join us to hear how the company is successfully implementing SAP Ariba solutions, seeing results, and learning lessons along the way.
SAP Ariba Solutions Realized: Stories of Effective Implementation and Forward...SAP Ariba
Hear how an SAP customer used change management to deploy multiple SAP Ariba solutions. Konica Minolta Business Solutions U.S.A., Inc. overcame competing priorities and cultural resistance to automate its manual procurement processes. Join us to hear how the company is successfully implementing SAP Ariba solutions, seeing results, and learning lessons along the way.
Peter Sterckx has over 20 years of experience in IT operations and project management. He is currently a project manager at Atos Worldline responsible for implementing various ITIL processes across the company. Previously, he held several leadership roles at HP managing IT infrastructure and operations for clients such as General Motors. He has experience deploying and managing change management, incident management, and other ITIL processes.
Patricia McGrady is an experienced IT project manager and solutions architect based in Florida who has successfully led teams and complex projects across various industries, delivering on time and on budget. She has over 20 years of experience managing projects of all sizes using different methodologies and has a proven track record of improving processes, increasing customer satisfaction and driving cost savings. Her background includes positions at IBM, Office Depot, and other companies where she specialized in project management, infrastructure solutions, and managing technical teams.
This document lists the top 10 Workday jobs and provides descriptions of each. The jobs include Workday functional consultant, technical consultant, adaptive planning consultant, security functional consultant, business analyst, test lead/manager, production support consultant, project/program manager, data conversion consultant, and change management consultant. For each role, the document outlines the necessary experience, responsibilities, and duties. It concludes by providing contact information for ERPCloudTraining which offers Workday training.
Kavitha Elangovan is a PeopleSoft Technical Consultant with over 4 years of experience implementing PeopleSoft HCM systems. She has extensive experience with PeopleTools, Application Designer, PeopleCode, Application Engine, and other PeopleSoft development tools. Some of her project experience includes implementing Global Absence Management and other modules for Pfizer in Mexico. She also has experience with an European Integration Project and Long Term Incentive projects for Pfizer. Additionally, she worked on a PeopleSoft HCM 9.0 implementation for National Insurance Company including developing custom bolt-on modules.
Srinivas Reddy Pocha has over 12 years of experience in SAP ABAP development. He has worked on projects for clients like BMW, Nestle, Merck, and British Petroleum. His technical skills include ABAP, HANA modeling, UI5, and SAP SLT. He has experience developing enhancements, interfaces, and reports for modules like SD, MM, FI/CO, and real estate. Pocha has worked in both onshore and offshore roles in India and Germany.
Luiz Pinho has over 21 years of experience in information technology, with a focus on SAP solutions development and consultancy. He has expertise in production processes and related functional areas. Over the past years, he has managed projects in the utilities and insurance sectors. Luiz holds a degree in Electronic Engineering, an MBA in Project Management, and SAP certifications in production processes.
Steven Carpenter is a senior business project manager with experience leading finance and procurement transformation projects across many industries. He has expertise in full project lifecycles from problem definition to implementation using both Waterfall and Agile methodologies. Steven enjoys stakeholder management and has led teams of up to 30 personnel on projects ranging from £200k to £1m. He is a PRINCE2 Practitioner and qualified accountant with a track record of delivering business transformation programs.
Saikrishna Bejjanki is an Associate Consultant seeking a position to utilize and expand skills offering professional growth. He has 5.11 years of experience in HP Exstream Dialogue, mainframes, and financial domains including banking and insurance. He is proficient in COBOL, JCL, DB2, CICS, VSAM and has strong knowledge of migration projects from DOC1 composition to HP Exstream.
Danny Hellinckx has over 30 years of experience in enterprise content and information management, enterprise project management, and business productivity solutions. He has worked with many large organizations in both the public and private sectors, specializing in implementing Microsoft SharePoint, Project Server, and other collaboration platforms. Currently, he works as an independent consultant helping clients with communication, higher management, and new customers.
Dennis Dalagan Darilag has over 10 years of experience as a PeopleSoft HCM Business/System Analyst. He has worked on various PeopleSoft HRMS modules for both consulting and financial institutions. His technical skills include PeopleCode, SQL, Oracle, and PeopleSoft HCM. He currently works as a Senior Consultant for Development Bank of Singapore where he gathers requirements, designs interfaces, provides testing support, and implements enhancements.
Senthil Kumar K is a Project Manager with over 10 years of experience managing projects at Hewlett Packard in Chennai, India. He has extensive experience coordinating with clients, developing project plans and schedules, managing resources and budgets, and transitioning projects and processes. Senthil is PMP and ITIL certified and fluent in German. He holds an MBA and Bachelor's degree in Pharmacy.
1. Page 1 ` 26 June 2016
A. PERSONAL FILE
• Name : Anko Wolf
• Address : Maarschalklaan 26
• City : 3417 SE Montfoort, The Netherlands
• Gender : Male
• Date of Birth : August, 28th 1966
• Marital status : Married, father of two boys
• Country of citizenship : The Netherlands
B. SUMMARY
I am a very experienced (since 1993) consultant in the Service Management domain, with a
focus on supporting ITSM tooling, especially ServiceNow, HP Service Manager and associated
products.
The common success factor for my assignments is my ability to help the customer identify and
fine tune business requirements and translate these into solutions, within the out-of-the-box
capabilities of the available tooling, or in terms of customizations where this is not possible. To
me, implementing and deploying these solutions is the natural next step. For this, I consider
myself an all-round consultant.
My strong points are:
• Creative and analytically strong, both when it comes to identifying, analyzing and
implementing new functional requirements and when it comes to analyzing and solving
issues with existing solutions.
• Not afraid of the unknown; able to quickly gather and adopt new knowledge and provide
added value based on that new knowledge, especially outside my own area of expertise.
• Able to think out-of-the-box, but also outside the box.
• Very pragmatic and solution oriented.
2. Page 2 ` 26 June 2016
C. WORK EXPERIENCE
ANIMO Consultancy BV (January 2004 – now)
As a self-employed ITSM consultant I have been involved in a wide range of projects and
assignments, mostly related to ServiceNow and HP ServiceManager / BTO, at a large number
of different customers. Sometimes engaged directly, sometimes via partners such as HP,
LogicalisSMC, IBM Global Services and KPMG Consulting.
IBM / ABNAMRO (May 2015 – July 2016)
To ready the organization for a new outsourcing contract between ABNAMRO and IBM, a
transformation program is initiated within IBM. Part of this program is the implementation of
the ServiceNow ITSM suite.
My main contribution to this transformation program has been the implementation of a master
data driven Catalog Management System that allows the customer to order complex IT
Topologies from various Cloud Provisioning parties through a single portal.
Philips (August 2015 – April 2016)
Philips is separating the organization into two separate entities. To support this separation,
throughout the organization a large amount of back-office applications need to be split. The HP
SM9 based Case Management System of the Philips Global HR department is one of these
applications.
I have been responsible for designing the split strategy for the CMS personally, as well as for
implementing and executing the strategy successfully together with a co-worker.
Rabobank G-ICT (May 2012 – March 2015)
After being migrated from HPSC 6.x to HPSM 9.11, the customer faces a large number issues
with the new implementation. After overcoming these issues, the next step for the customer is
to grow their support-only organization into a development organization.
My list of main contributions to this account includes:
• Coaching members of the team towards the next level.
• Adding in-depth root cause analysis capacity to the team, helping the customer to get
control over their post-migration issues and stabilize their system.
• Designing and implementing a release deployment strategy, which allows the customer to
combine separate developments from various sources (internal projects, support team,
software vendor) into single releases.
• Upgrading the HP SM 9.11 system to HP SM 9.34.
• Implementing of HP Release Control.
• Establishing ticket integration between HP BSM/OMi and HP SM.
• Re-implementing the SSO Framework.
• Designing and implementing the HP CLIP strategy (Closed Loop Incident Process,
encompassing uCMDB, BSM/OMi, OO en SM9), in cooperation with HP.
• Several major and minor HP SM9 releases with functional enhancements and bug fixes.
3. Page 3 ` 26 June 2016
Philips (February 2004 – April 2012)
Philips is using HP Service Manager to support their IT Service Management processes, as
well as for their HR Case Management processes.
During this period, I have been engaged with this customer without interruption, mostly part-
time, but now and then full-time. I have been personally responsible for, among other things:
• Managing IT aspects of the global roll-out of the HR Case Management System in the
Philips Global HR organization.
• Designing, implementing and deploying various adaptive and corrective changes on the HR
Case Management System.
• Designing and implementing a data warehouse and reporting environment.
• Designing and implementing a wide range of integrations with other systems, such as an
ATOS ticketing system, a T-Systems ticketing system and Tivoli TEC.
• Advising the customer in the area of future developments, in the realm of processes as well
as tooling and interfaces.
• Helping the customer to manage other vendors.
• Training internal Technical and Functional Administrators.
Next to this I have been co-responsible for:
• Implementing HP SM 7.1 for the Philips wide One IT Help organization
ING OPS&IT Banking (October 2007 – April 2009)
In October 2007, ING starts with the implementation of ServiceCenter 6.2, using the HP Best
Practices for ServiceCenter framework. The first phase encompasses the implementation of a
centralized CMDB with bi-directional interfaces to a number of existing Configuration
Management systems. The second phase focusses on the implementation of centralized
Incident, Problem and Change Management processes and the embedding of these processes in
the new HP ServiceCenter implementation.
I have been involved in this project as one of the four lead consultants, responsible for:
• Implementing ServiceCenter.
• Architecting and implementing several interfaces.
• Setting up of the underlying infrastructure.
Equens (May 2007 – August 2007)
Equens and ATOS implement a bi-directional interface for both Incident and Change
Management, between HP ServiceCenter and AHD.
My contributions to this project were:
• Designing the interface functionally, in cooperation with an architect of ATOS.
• Designing the Equens side of the interface technically.
• Implementing the ServiceCenter side of the interface.
4. Page 4 ` 26 June 2016
Interpay Nederland (August 2004 – May 2007)
Interpay is consolidating 7 different ITSM systems into a single new HP ServiceCenter
environment, while harmonizing and fine-tuning ITIL processes.
For the duration of this project I was responsible for:
• Managing the Tools and Technical Administration team.
• Upgrading the existing ServiceCenter 5.0 implementation to version 6.0.
• Designing and implementing necessary customizations.
• Training of future Technical and Functional Administrators.
• Scoping and preparing required infrastructure.
Also I was strongly involved with:
• Redesign processes.
• Managing the acceptance test processes.
• Training end users.
After the project was finished, I have been engaged regularly for designing and implementing
minor enhancements and bug fixes.
ING Real Estate (January 2004 – July 2006)
The customer uses HP ServiceCenter to support their Incident and Change Management
processes.
I have been responsible for:
• Re-implementing the Change Management process and module.
• Training of Change Management end users.
• On-site training of newly hired Functional Administrator.
• Designing and implementing of a series of minor changes.
• Providing post production support.
Miscellaneous (January 2004 - now)
Other customers I have been engaged are, among others:
• IBM Global Services
• Canon Europe
• Organon
• De Nederlandsche Bank
• Robert Bosch Security Division
• TPG Post
IBM Global Services (September 2002 – December 2003)
As an IT Architect, I was (personally or co) responsible for several Peregrine ServiceCenter
implementation projects, some of them IRM-a related, at various customers, including:
• Canon Europe
• ING Real Estate
• Interpay Girale Services
• Philips
• RABOBANK
• TPG Post
5. Page 5 ` 26 June 2016
Peregrine Systems BV (June 1998 – September 2002)
I started in the position of Senior Consultant. In the role of lead consultant, I have been
responsible for a range of projects, at customers such as:
• ABNAMRO Bank
• TPG (former PTT Post)
• PriceWaterhouseCoopers
• Norfolkline
• Jacobs Comprimo Nederland
• Bayer Antwerpen
• Brussels Gewest
• Nationale Bank België
• D’Ieteren (Belgium)
Via the position of Technical Architect, I grew into the position of Professional Services
Presales Manager, where I was responsible for scoping all Professional Services engagements
in the Netherlands, Belgium and Luxemburg, both from a time/material perspective as from an
architectural perspective.
In this period, I also performed the role of “Partner Mentor and Coach”, where I was
responsible for coaching Peregrine partners throughout EMEA in the areas of Pre-sales,
Implementation and Customer Support. Among the list of partners I have worked with are:
• IBM (Netherlands, Belgium, Sweden
and South Africa)
• KPMG
• CMG
• Motifact
• Econocom (Belgium)
• Telindus (Belgium)
• MGX (South Africa)
• Delphi (Finland)
Match 4 Products (June 1997 – May 1998)
I provide consultancy in the area of implementation of ITIL processes and tooling.
Department of Defense (January 1996 – March 1998)
With this customer, I have been responsible for the design and implementation of the
Configuration Management process and supporting tooling. During this period, I was first
involved with and later lead responsible for the ongoing implementation of HP ServiceCenter,
which has eventually led to my specialization in IT SM tooling.
6. Page 6 ` 26 June 2016
D. EDUCATION
• HAVO 1978 – 1983
• 1st
year HTS Civil Engineering 1983 – 1984
• 1st
year HTS Computer Science 1984 – 1985
• University Degree in Computer Science,
University of Twente 1985 – 1992
E. RELEVANT TRAINING
• ITIL Essentials (V2)
• ITIL Foundation (2013)
• ITIL Service Manager Service Delivery
• ITIL Service Manager Service Support
• HP ServiceCenter / HP ServiceManager
• HP AssetManager
• Peregrine Infra Tools Desktop Discovery
• Peregrine Password Management (Courion Corporation)
• ServiceNow System Administration
• ServiceNow Advanced System Administration
• ServiceNow Scripting
F. RELEVANT SKILLS AND EXPERIENCES
I have a theoretical background, complimented with many years of hands-on experience in,
among others, the following area's:
• IT Service Management processes
• IT Operations Management processes
• HR Case Management processes
• Agile / SCRUM software development
• LEAN
• IT Service Management tooling, such as ServiceNow, HP ServiceManager, HP
ReleaseControl, HP uCMDB
• IT Operations Management Tooling, such as HP BSM/Omi, HP BSM/OO
• Interfacing via for example REST, SOAP, HP Connect-It, ServiceNow MID Server
• Interfacing with many different systems, for example CA AHD, Exchange, AD / LDAP
• Single Sign On
• Database Management Systems / Data Warehouse Systems / Data Reporting systems, such
as Oracle, MS SqlServer, MS Reporting Services
• Server operating systems, such as Windows, Linux and Unix (AIX, HP and SUN) servers
• Wide range of programming languages, such as Informix 4GL, HP Service Manager RAD,
Java / Java Script and Groovy.