Fahad Shafiq is a Pakistani national working as an Assistant Manager at Bank Alfalah Ltd in Dubai, UAE since 2009. He has over 7 years of experience in management, marketing, operations, and research & development. He holds an MBA degree and has worked in customer service, management, and relationship officer roles at various banks and telecom companies in Pakistan.

1. Fahad Shafiq
S/O: Malik Muhammad Shafiq Awan
Passport # CL5180961
Date of Birth: 27-02-1985
Address: Makhdoom Street, Near Clock Tower Madina Market Dubai UAE.
Mobile: +971-561982701
Visa status: Visit visa, till 10, Nov 2012
Pakistan contact:+92- 321-4615792
Email: fahadborn85@hotmail.com
Professional Summary
o More than 7 years of experience in diverse field and organizations. Have Expertise in all areas of
management, with a proven track record in customer services, decision-making, marketing skills, and
marketing research. Have experience in operations, management and research & development. Have
Extensive knowledge of marketing management, strategic planning and corporate communication.
Experiences
BANK ALFALAH LTD,
(Abu Dhabi Group)
Assistant Manager Jan 12, 2009-Present
o Ensure bank is adhering to all our internal policies and procedure.
o Ensure bank is maintaining sound controls in: customer accounts, deposit operations, fraud detection, loss
prevention & loss mitigation.
o Supervision of all Debit and Credit transactions.
o Plan department budget & goals.
o Work closely with Federal and State regulators, internal and external audit firms to ensure effective controls &
sound banking practices are in place at all times.
o Work with legal team on any issues that arise.
Operation Officer Dec 28, 2005 – Jan 12, 2009
o At Bank Alafalah Ltd, Lahore, Punjab, Pakistan
Relationship Officer (SME Division)
o Promotions of SME products in market.
o Providing of all information about products.
o Develop strong professional relation with team member to maximize the sale.

2. o Strive to execute all assigned tasks without errors.
o Sending MIS report on daily, monthly and quarterly.
o Work with business representatives to bring in new business.
o Provide guidance to fill the form and assist them to complete the required documents.
o To build relationship with customers.
Customer Services Department:
o Customer Services, AML Reporting (Daily and Monthly Basis), KYC, Due Diligence, maintain Department
Related record up to date and provide best customer Services to Client, Online and Local Transfer, Issuance of
Cheque Book, Reduce Discrepancy in Account Opening Forms, issuance of P.O And D.D, Deposit Mobilization.
Clearing Department:
o Local Clearing, Intercity, Out Word Bills For Collection,
Accounts Department:
o Checking Branch Level Activity on Daily Basis, Budgeting, Provisions, Branch Level Expenses.
o Responsible for providing all the retail services, Done documentation of retail banking .
Customer Relationship Officer Feb 2005 - Nov 2005
o At Warid Telecom, Lahore, Punjab, Pakistan
Controlling the flow of cash in Sales - Maintaining Sales planning and controlling reports - Forecasting reports
- Material requisition reports - Daily operational work related to PPC & payment control - Correspondence with
Clients.
Public Relation Executive & Student Counselor August 2002 - September 2003
o At Overseas International Consultants, Lahore, Punjab, Pakistan
Research work on foreign universities/colleges - Correspondence with foreign universities/colleges - Maintaining report
on daily basis - Correspondence with clients regarding their cases on daily basis - Managing AD-Dept - Providing
consultancy to students who wish to study abroad with recognized Universities/Colleges - Visa processing
Professional Qualification
o IBP 1st Stage
o SBP Common Exceptions (Certificate)
o Accounting Opening Certification Program
o Can Money Laundering be Prevented (Certificate)
o Prudential Regulation (Certificate)
o All About Cheque (Certificate)

3. Academics
Completion
MBA January 2010
o at NCBA&E, Lahore, Punjab, Pakistan, with 3.50 CGPA
Marketing
Bachelors in Commerce B.COM 200- 2005
o From Punjab University, Lahore, Punjab, Pakistan
Accounting, Economics, Math, Statistics,
Intermediate in Commerce January 2003
o From Lahore Board, Punjab, Pakistan
Accounting, Math, Statistic, Economics
Matriculation 1998-2000
o From Central Model High School, Lahore, Punjab, Pakistan
Physics, Chemistry, Biology
Computer Skills
o Microsoft word
o Microsoft Excel
o Power Point
o Internet
o SAP
o T24
Other Skills
o Problem solving and analytical abilities.
o Communication and Presentation skill.
o Adaptability, Team Management and Leadership Skills.
o Self-motivated.
Hobbies

4. o Football
o Snooker
o Swimming
Reference
o Will be furnished on request