EZcall implementation_guide

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Powerful Integration..
..Made Easy
Enterprise

An implementation
guide designed for:

contractors

IT professionals

designers

consultants

engineers

Quick Business Software Solutions

Revision 1.2 – January 12, 2011

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..Made Easy
Enterprise

An implementation guide designed for: contractors, IT professionals, designers, consultants, and engineers

Table of Contents

Introduction 1

Part 1. EZcall Layout & Architecture 3

Part 2. EZcall Software/Programs 9

Part 3. Applications & Solutions 19

Part 4. System Requirements 23

About QBsoft Solutions

QBsoft stands for Quick Business Software Solutions. QBsoft Solutions is a Canadian software manufacturer
that specializes in on-demand custom interfaces for healthcare. QBsoft Solutions consists of a small-dedicated
team of software developers in Western Canada who work collaboratively to create the best-of-breed software-
hardware interfaces. For the past 15 years, QBsoft Solutions has been providing integration software for care
homes and hospitals throughout British Columbia and Alberta. QBsoft’ flagship platform; EZcall is a full suite of
software applications designed to operate together to provide any healthcare facility a powerful yet easy to
operate interface and integration platform to share and log alarm information across various different alarm and
communications systems.

Our Mission

To provide reliable, customizable, on-demand solutions to improve workflow and help care facilities provide
better, more efficient care and a better quality of life for patients & residents. We strive to provide the best
solution with the best support at the best price on time.

Our Values

Efficiency Integrity Innovation Customer Focus

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..Made Easy Enterprise

Introduction
EZcall is an integration platform made of several to a competing product without needing to
software applications. EZcall Enterprise is an completely redesign or replace the integration
expanded version of EZcall with added functionality to platform and interfaces.
provide control over several sites or buildings from a
central location. EZcall Enterprise allows each This guide is provided to describe the structure of an

facility or site to operate independently while having a EZcall Enterprise system and is in not way intended

central location for all maintenance and archiving. to be used as a replacement for EZcall classroom
training.
This guide is provided to describe the components
EZcall is a pre-designed software suite. If you find an
and architecture of an EZcall implementation. This
guide will describe how EZcall is used and what it is application or interface that is nor readily provided by
an EZcall client or server program, feel free to
used for. This document will make you familiar with
all of the different components of the EZcall software consult with your QBsoft Solutions sales

suite. representative for a customized solution. Please
also be aware that we are always improving and
This guide also describes several applications and growing the EZcall client programs, and new
solutions that may be done by implementing an versions are always available with new interfaces and
EZcall installation. The applications described within solutions. Always refer to your EZcall sales
this document are only a sampling of the numerous representative for the latest release.
applications that may be provided. You should
consult your installing contractor for a customized
list of applications that may be useful for your facility
or installation.

EZcall was designed to be the main central
integration platform for an entire facility. EZcall
provides the flexibility of monitoring event and alarm
activity from all alarm and communications systems
found within your facility. By implementing an EZcall
installation, you will also benefit from never having to
be forced into a particular product or manufacturer’
solution. With EZcall you can mix several different
types and brands of products to all function
together, and you may also change from one system

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EZcall is a non-proprietary,
open-architecture
integration platform.
Using EZcall does not ‘lock’
a facility into using any
particular product or
system. EZcall provides
the freedom to choose or
change the hardware
platform & even mix
different brands of
systems together.

EZcall Layout & Architecture
part 1.

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Overview
EZcall Enterprise is an integration platform that supports various third-party alarm and communications systems.
The EZcall software suite includes server-client based applications as well as versatile web browser-based
applications to support the different systems and functions. EZcall monitors and logs events from virtually any
alarm system and may be used to dispatch alarm messages to other alarm systems or communications devices
such as wireless telephones or pocket pagers. EZcall also enhances building alarm systems by providing
consolidated alarm management reporting for an entire site or multiple sites, as well as provides added
functionality to systems like guard tours or dementia monitoring and asset management.

Reliable Client-Server Architecture

EZcall uses dedicated client applications for mission-critical components such as alarm system
input monitoring, communication system interfaces and dedicated alarm displays.

Several client programs may be used on a single PC to help reduce
hardware & support requirements.

Some client programs act as both servers (or sub-
servers) as well as clients, to reduce overall system
traffic and complexity.

The core EZcall server application is the
DCS (Display Control Server), which
centrally manages all alerts, databases and
message dispatching & display outputs.

Client application connections
may be setup as connectionless
or fully supervised for added
security.

Includes dedicated client applications as
well as web-client support.

All client connections are fully
supervised.

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..Made Easy Enterprise 1.
Fault-Tolerant High Availability Enterprise Grade Communications
Redundant Server
EZcall includes built-in databases with integrated
Multiple DCS servers may be implemented in a database management, as well as provides
nested master-slave-slave configuration to provide redundant database synchronization to external MS
hot-standby functionality. SQL databases or clusters.

All connected clients will automatically redirect to the EZcall is structured to support multiple systems,
slave server if they lose communications with the floors, buildings, sites and users. Information may
master DCS server. This configuration allows be shared across the entire system or protected to
backup (slave) servers to be implemented on provide privacy for sensitive shared information.
different physical locations on the LAN/WAN for
added protection. Client and server data information exchange is
secure and encrypted to prevent data snooping and
Slave DCS servers may also host a slave server. provide real-time data protection.
This allows a single EZcall Enterprise installation to
support as many redundant DCS servers as desired. There are virtually no limitations to the quantity of
operators, clients or systems that may reside on a
All master-slave DCS server databases as single EZcall Enterprise network.
synchronized to ensure that no data is lots even
during device or network failures. This ensures Reduce maintenance, support, upgrade and
continued operation with little or no downtime. implementation costs by sharing a centralized
server.

Normal State;
Slave Server waiting on standby
Slave database is synchronized with
the Master Server’ database

Failover State;
Operates normally using the Slave Server
Slave database operates normally
Clients automatically reconnect to the Slave

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Versatile Browser-Based Applications

EZcall also includes a web browser server that may be used to support user applications over standard
web-browsers to prevent the need of installing and supporting dedicated client programs installed on
numerous PC’s.

Most mobile browsers are supported to allow wireless mobile devices to have the same functionality as
desktop workstations. All mainstream web browsers are fully supported. Includes full reverse
compatibility with older legacy web browsers using HTTP 1.0

Embedded web server is not susceptible to viruses, Trojans, or other malware.

Browser-based applications allow EZcall to be operated on virtually any operating system including;
Mac-OS, Windows, Unix and Linux. Facilities remain free to use any brand of workstation while still
maintaining all functions on the EZcall network across multiple brands and types of workstations.

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Supported Systems
EZcall has an ever-growing list of alarm and communication systems that are supported and have previously been
integrated to. Please refer to the most recent list of supported systems for each client application for a detailed
list of the most up-to-date version.

Among the different hardware and software systems supported by EZcall, the following systems are supported by
off-the-shelf EZcall applications. Please note that not all systems are shown here and the following list does not
include custom interfaces that may have been created for specific products or applications;

Nurse Call Systems Pocket Paging Systems

Intercom Systems Telephone Systems

Paging/Sound Systems Wireless Telephone Systems

Fire Alarm Systems Message Boards

Intrusion Alarm Systems Admit/Discharge/Transfer Systems

Wireless Duress Systems Voice Badging Systems

Wander Prevention Systems Access Control Systems

Infant Protection Systems CCTV/NVMS Camera Systems

RTLS/RFID Systems Monitoring Stations

Medical Alarm Systems Energy Management Systems

Synchronized Clock Systems Staff Scheduling Systems

Building Automation/HVAC Systems Fence Detection Systems

PLC’s (Programmable Logic Controllers) Asset Tracking Systems

Building Entry-Phone Systems Media Retrieval Systems

Bed Management Systems Telemetry

Asset Tracking/Locating Systems Electronic Medical Records

Temperature Monitoring Elevators

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EZcall Enterprise provides
a reliable, feature-rich
integration platform
suitable for small, large or
multi-site facilities. By
using the mobile web-
browser engine, virtually
any device or any
operating system may
operate on an EZcall
network.

EZcall Software/Programs
part 2.

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Server Programs
EZcall Enterprise consists of a series of different software applications. This section briefly describes each different
application and it’s uses within the EZcall suite. Some of the applications are servers, some are clients, and some
are both. The DCS (Display Control Server) is the core server program that all other programs report to or receive
messages from in one way or another. The EZcall programs are sometimes separated into one of three groups;
input programs, output programs, and display/control programs. Input programs receive alarm messages from
various hardware systems, output programs send text messages to hardware systems such as wireless telephone
or pocket paging hardware, and display/control programs are used on PC’s for management & alarm display.

DCS – Display Control Server EMS – EZtext Messaging Server

The DCS server is the main central hub for any Similar to EZcall, EZtext is a suite of applications
EZcall installation. All input, output and dedicated to PC-to-PC text messaging. An EZtext
display/control client programs connect to the DCS server handles all communications from numerous
application. Each DCS may have a slave server EZtext personal messaging clients, or LOGINout
associated to it to function as a failover hot-standby clients. EZtext personal messaging clients are used
server. The DCS application manages all database on desktop PC’s to allow users to text instant
activity for an EZcall implementation providing a messages to other similar clients as well as view and
central point for system management and archiving. display current status. LOGINout clients provide
Only one output client may be networked to a DCS staff in/out and messaging capabilities. An EZtext
server, while any number of input or display/control server acts as a client display/control application
client programs may network to the DCS. when networked with a DCS application. When used
with a DCS server, EZtext messaging clients have
MDS – Message Dispatch Server the ability of also sending unified text messages to
any EZcall output device. The EMS server also has a
The MDS is a subset of the DCS and may be used to
built-in web-server that allows the messaging and
enhance a DCS. Only one MDS may be used with
staff in/out capabilities to function and be accessed
each DCS application. The MDS allows multiple
using any networked web browser.
output client applications to be networked to a single
DCS, and handles all output messaging traffic to WAC – Web Access Client
keep the DCS free for alarm processing. The MDS
also adds output group capabilities to a DCS server. The WAC is a display/control client to a DCS server
When an MDS is used, it is typically installed on the that acts as a web browser server to provide
same server computer as the DCS application. The browser capabilities for; alarm & graphical alarm
MDS also adds email & message centre output display, history reporting, instant messaging, and
capabilities to a DCS server. call assignments.
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Input Client Programs
EZcall input clients are used to interface 3rd party alarm systems or other components to relay all alarm events and
messages to the DCS server for logging and processing/messaging. Any number of these client programs may be
networked to a single DCS server, allowing numerous systems and sites to all communicate to a centralized server.
Some input client interface also include bi-directional communications capabilities with their interfaced system to
allow the DCS to also be used to control outputs on the hardware platforms.

AIC – Alarm Input Client VKC – Virtual Keypad Client

AIC clients include parsing algorithms able to The EZcall Virtual Keypad client provides an input
interface a very large number of different alarm and output interface to most commonly used
systems from nurse call & intercom systems to fire intrusion alarm systems and panels. Using the
alarm & access control systems. The AIC also appropriate hardware interface, an intrusion alarm
includes interfaces to several other products system may be controlled and monitored by the VKC
including PLC’s and industrial i/o boards. An ever- client to allow all alarm events to be monitored by
growing list of interfaced systems is always being the DCS. The VKC also includes an on-screen virtual
added to the AIC’s list of supported systems The keypad that fully emulates the interfaced intrusion
AIC links directly with the interfaced hardware system allowing full control over the intrusion alarm
system by a serial, IP, or other proprietary method panel as if used directly on a hardware keypad. Any
to receive alarm messages from the 3rd party number of VKC clients may be networked directly to
system. All monitored alarm messages are a central DCS server, allowing up to 9999 intrusion
immediately forwarded to the DCS for handling. The alarm systems to interface with a single EZcall
AIC provides a method of supervising every system system.
interface to ensure continued operation. Should a
system or product stop responding, a related NWC – Network Watchdog Client
supervision alarm will be triggered on the DCS. The
The NWC is a client application that may be used by
AIC networks directly to a DCS server using a
IT professionals to monitor the status of virtually any
supervised TCP/IP communications link. Any
network device using SNMP traps, ping, or ARP
number of local or remotely networked AIC clients
calls. Each NWC supervises network devices and
may be interfaced directly with a single EZcall DCS.
reports missing devices or other alarms directly to
the DCS server.

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Enhanced Input Client Programs
The input client programs listed on this page act as bi-directional clients. These programs provide alarm
monitoring of their hardware systems as well as the capability of sending output messages or controlling output
devices on the related hardware platforms. These programs all act as input & output clients for their hardware
platforms, able to fully control the hardware and devices. The following client programs (SAS and IWS) may also
act as server applications to host any number of WWC clients. WWC (Wireless Wizard Clients) provide alarm
display and management capabilities to simplify the addition, editing and removal of wireless devices on the
SpiderAlert or Inovonics systems. These two-way clients provide full control of their interfaced systems.

SAS – SpiderAlert Server IWS – Inovonics Wireless Server

The SpideAlert Server fully controls and manages a The Inovonics Wireless Server fully controls and
Visonic SpiderAlert wireless duress system. The manages an Inovonics wireless duress system. The
SAS can communicate directly with several SLC’s IWS can communicate directly with several FA or
(SpiderAlert Loop Controllers), completely eliminating EchoStream Serial Receivers, completely eliminating
the need for using the Eiris software to manage a the need for using the other software to manage an
SpideAlert network and transmitters. Any quantity Inovonics network and transmitters. Any quantity of
of WWC (Wireless Wizard Client) programs may WWC (Wireless Wizard Client) programs may also
also report to the SAS to distribute and simplify the report to the IWS to distribute and simplify the alarm
alarm display and wireless tag management on the display and wireless tag management on the
associated SpiderAlert system. Each SAS also has a associated Inovonics system. Each IWS also has a
built-in web server that allows any PC with a built-in web server that allows any PC with a
standard web browser to login to the proper URL to standard web browser to login to the proper URL to
view; active alarm, alarm maps, alarm history, and view; active alarm, alarm maps, alarm history, and
to manage wireless devices. to manage wireless devices.

EEW – EZcall Ekahau Wrapper EGW – EZcall GuardRFID Wrapper

The EEW provides a direct link between an EZcall The EGW provides a direct link between an EZcall
DCS server and an Ekahau EPE or RTLS server. The DCS server and a GuardRFID Argus server. The
EEW receives all alarm messages from the EGW receives all alarm messages from the
interfaced Ekahau server and relays them instantly to interfaced Argus server and relays them instantly to
the EZcall DCS. This program may also be used to the EZcall DCS. The EGW extracts all tags, user
accept outputs from the DCS to activate Ekahau and hardware information form the Argus server
outputs or send text messages to Ekahau badge when connected. EGW supports bi-directional data.
tags.
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Output Client Programs
EZcall output clients are the interface to allow an EZcall system to send text messages to other 3rd party systems
or devices. Only one output client may be used directly with a DCS server, or an MDS server may be implemented
to support up to 9999 of each type of output client into a single centralized EZcall network.

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CAC – Command Argument Client SPC – Serial Paging Client

The Command Argument Client is a simple and The SPC allows various on or off-site pocket paging
versatile program that allows output messages to or messaging systems & services to interface with
trigger any command-line argument. This client may an EZcall system. Up to 9999 SPC clients may all
be used by IT professionals to trigger applications, or network into a single MDS server to support multiple
control older legacy software or software-controlled systems and multiple sites on a single EZcall
products or systems. A single CAC may interface to network. Various brands and types of proprietary
a DCS server, or up to 9999 CAC clients may all and industry-standard protocols are support by the
remotely network into a single MDS server to SPC client including TAP (Telocator Alphanumeric
provide multi-site support. Protocol) for on and off-site paging system
interfacing.
TPC - Telephone Paging Client
OCC – Output Control Client
Telephone Paging Clients are the primary text-
messaging interface between an EZcall system as a The OCC application interfaces several different
telephone or wireless telephone system. The TPC output systems such as CCTV & two-way radio
includes interfaces to most popular wireless systems and other messaging systems from a DCS
telephone systems such as Spectralink, Cisco, or MDS server. Any quantity of OCC clients may be
Vocera, and Ascom. The TPC interfaces directly networked to a single MDS server.
with a DCS, or multiple TPC clients may all network
to a central MDS server to allow for multiple TTC – Text Talker Client
different telephone systems to be integrated into a
The TTC client incorporates several high-end text-to-
single EZcall system. The TPC also includes support
speech engines that are used to link an EZcall
for other non-conventional telephone systems such
network with an external paging or intercom system.
as older analog systems and SIP integration into
Alarm messages may be automatically broadcast
newer VoIP telephone systems.
from a DCS server anywhere on the network.

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Display/Control Client Programs
Display and Control programs are used on an EZcall network to provide alarm display and management of an EZcall
installation. Display clients include various different PC alarm display programs that are used to display on-screen
alarm and event messages in real-time. Management clients provide management reporting and call assignment
control of alarm messages to output devices on an EZcall network. All of these applications network directly to the
EZcall Display Control Server and may be on a LAN, WAN or through the internet.

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EDC – Event Display Client PDC – Popup Display Client

Up to 9999 EDC clients may be locally or remotely PDC clients may be installed on computers anywhere
networked to a single DCS server. The EDC is used on an EZcall network to provided window popup
to display textual alarm messages and/or events on messages of alarms and text messages.
a PC display screen. The EDC is typically used to be
displayed on large-format display screens for an at-a- FCC – Facility Control Client
glance view of system alarms and events. Multiple
The Facility Control Client is a combination of several
EDC clients may be setup on a single PC allowing
clients packaged together for use as a dedicated
different alarm types, different locations or a
EZcall alarm display and control workstation. The
combination to be separated and displayed
FCC client provides the ability for CCTV camera
simultaneously on a PC display. The EDC is generally
display & control, alarm display in real-time, instant
used an a workstation alarm display screen, or for
text-messaging, call assignment, alarm history
central monitoring of alarms such as central fire
viewing, and many more workstation related
alarm and code blue monitoring of multiple sites at
applications.
facility switchboards.

RMC – Remote Management Client
TDC – Target Display Client

The RMC is a powerful management and
The TDC is a unique program that allows facility and
programming tool that allows EZcall call points and
department managers to view at-a-glance the
output devices to be managed remotely from the
responsiveness of their healthcare workers. A TDC
DCS server. The RMC also provides an easy-to-use
is installed on a PC and setup to a dedicated ward or
call assignment management tool that managers
multiple wards. The manager then sets target
may use to alter the instant alarm dispatching of
alarm response times and any patients calls left
alarm messages to output devices.
longer than the target time are instantly reported on-
screen and on a large overtime counter.

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Instant-Messaging Client Programs
EZcall Enterprise includes several different programs that allow instant text messages to be sent to any output
device(s) on the EZcall network. The FCC (Facility Control Client) client and WAC (Web Access Client) also provide
instant-messaging functions in addition to the other features offered by those programs. The following control
clients provide a dedicated instant-messaging interface to desktop PC users. LOGINout and the EZtext Personal
Messenger programs function using an EZtext server, which may operate as a stand-alone server program or as a
client to a DCS server to allow for messaging to EZcall output devices. If EZtext remains as a stand-alone server,
LOGINout and EZtext Personal Messenger will only be able to send text messages to other similar client programs.

TMC – Text Messaging Client EPM – EZtext Personal Messenger

When networked to a DCS the TMC program allows EZtext Personal Messenger is a desktop computer
the operator to view a list of the output devices and application that is used to instant-messaging from
groups on the network and send instant or PC to PC. Any number of EPM clients may be
scheduled text messages to any or all output networked to a single EZtext server. When
devices. The TMC can send messages to any output networked with a DCS server, EPM clients will have
device from pagers & phones to email and LED visibility to and be able to also send instant-
message centers. Up to 9999 TMC clients may be messages to EZcall output devices. EPM clients also
networked to a single DCS server. Each TMC also let users set their current status (online, offline,
provides full control of LED message centers on the away, temporarily unavailable) for other EPM users
EZcall network. Operators can select a message to see their status. EZtext is an enterprise-class
center to view current messages being displayed as instant messaging system designed for businesses
well as add or delete messages as needed. and office messaging & collaboration.

VAC – Virtual Alarm Client LOC – LOGINout Client

The VAC client is a customizable user interface that The EZtext LOGINout client is a unique program
can be used to display alarm events as well as designed to provide visibility of other co-workers /out
create virtual on-screen call buttons. Virtual call status. Using LOGINout with an EZtext server
buttons may be setup as window buttons or images provides a desktop application where operators can
to provide a fully customizable operator interface. select their status from in, out, away sick, on
VAC clients interface directly to the DCS. vacation, in meeting, or at lunch. LOGINout users
may also view their co-workers status at a glance or
send instant messages to other users or groups.

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Other Support Programs
The EZcall Enterprise suite of applications also includes several other programs that may be used to help test and
troubleshoot a new installation. The following support programs are not needed for an EZcall installation to
function, but are included with the EZcall setup package to provided additional tools and utilities that simplify certain
interfaces and maintenance.

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EZstart Application Launcher iPocket232 Setup Utility

EZstart is an on-screen menu program that can be The iPocket232 Setup Utility is a tool that helps
used to manually select & run other programs. simplify the setup of Precidia iPocket232 serial-to-IP
EZstart also allows programs to be automatically adapters for use with EZcall programs.
started when Windows starts, and allows
automatically started programs to be staggered to Virtual Null-Modem Cable
ensure server programs are running prior to client
This program creates a pair of virtual serial ports on
programs trying to connect. EZstart includes drivers
the PC where it is installed to allow programs that
to be able to run ant EZcall program as a supervised
require serial ports to communicate to one another
or unsupervised Windows service.
without physical serial ports. This program includes

EZcall Reporting Application a virtual serial port driver that creates com ports on
the PC that are seen by other programs as standard
The reporting application is a simple-to-use tool for serial ports.
viewing, sorting and printing alarm history reports
and call response reports on an EZcall network. The Virtual COM Port to IP-Link
reporting tool can view current and archived
Like the virtual null-modem cable, this program
database logs to allow managers and administrators
creates a virtual serial port on a PC and links it
to view trends and staff response times to alarms.
directly with an incoming or outgoing TCP/IP

Server Watchdog Client connection. This program allows hardware serial-to-
IP adapters on the network to be associated with a
The watchdog clients may be used to supervise virtual serial port where this program is installed.
server programs and restart them or reboot PC’s if
a server stops responding or does not automatically
start. This program is generally used when the
programs are not run as Windows services.

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PCrenew WWC – Wireless Wizard Client

PCrenew is a small stand-alone program that allows Wireless Wizard Clients may be networked to a SAS
you to created schedules to shutdown or reboot a (SpiderAlert Server) and/or IWS (Inovonics Wireless
PC. PCrenew also lets you as trigger command-line Server) for wireless transmitter administration or to
events or launch applications on one-time or view active alarms. Up to 9999 WWC clients may
repeating schedules. be networked to a single SAS or IWS server. The
WWC provides administrators with a simple
PEEPS interface to add/remove/edit wireless transmitters
on the system.
PEEPS (Paging Encoder Emulator Pager Simulator) is
a program that fully emulates a pocket paging TSC – Time Sync Client
encoder/transmitter and provides an on-screen
pager simulator. PEEPS is a useful tool for The Time Sync Client allows a PC to be synchronized
troubleshooting pocket SPC connections prior to to an external timeserver either on a LAN, WAN, or
actually connecting to a paging transmitter. PEEPS to Internet time servers. This time synchronization
is also helpful when providing EZcall system client provides an alternate to using the windows
demonstrations. The on-screen virtual pager internal synchronization tools on PC’s where the
operates exactly as a real pocket pager would. Windows synchronization will to function properly on
LAN-connected timeservers.
Ascom OAP Emulator

The OAP emulator is a utility that simulates an
Ascom wireless telephone system OAP interface.
This program also includes a virtual on-screen
Ascom IP phone to simulate the exact response
when interfaced to EZcall.

RSC – Remote Serial Client

The RSC program is used with the SAS SpiderAlert
Server to allow connection of one or more remote
SpiderAlert SLC-5 controllers to the SAS server.
Serial-to-IP adapters such as Precidia iPocket232 or
Digi SP-One modules may also be used.

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EZcall Enterprise provides
high availability operation
through the use of hot-
standby nested master-
slave servers. This unique
architecture allows
multiple failover servers to
be utilized at various
network locations for
added redundancy.

Applications & Solutions
part 3.

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E.R. Patient Throughput Optimization – decrease wait times, and improve care.
Management reports provide tools to assess times when more staff are required.
Optimize equipment utilization by automatically locating needed devices.

O.R. Throughput – Improve workflow by automatically notifying PARR of surgery’s
nearing completion. Instantly request an anesthesiologist from a single button to
eliminate time wasted searching or calling for assistance. Check surgery status
from message boards to prevent needing to locate & walk to the O.R.

Bed Status Management – reduce bed turnover times and monitor housekeeping
staff efficiency. Faster bed turnover equates to higher revenue & fewer wasted
resources. Automated message dispatching saves time and eliminates human
error. Predict which beds will soon be ready or should be ready to help improve
bed turnover.

Automatic Alarm Messaging – Improve response times by automatically alerting
staff of patient calls on mobile devices. This helps reduce wait times, and frees
staff to attend to more duties. Automatic messaging allows staff to perform other
duties while still efficiently responding to patients needs. Management reports
allow decision makers to continually re-evaluate staffing, allowing for more staff
only when required.

Passive Dementia Monitoring – automatic dementia patient profiling and monitoring
alerts staff of abnormal behaviors. Help prevent agitated dementia sufferers by
attending to their needs before their irritation escalates. Monitor more dementia
patients more closely with fewer patient interruptions.

Transport Management – instantly dispatch the nearest available porter, track
detours, and automatically end requests.

Staff Rounds – Manage and monitor staff to ensure their rounds are being
performed without being there. The staff rounds feature allows managers to view
a previous shift, day, week or month’s rounding by monitoring staff presence and
staff location. Quality improvement and management reports assist in scheduling
more staff when required and fewer during slower periods.

Staff Time & Attendance – automate clock in and out, track attendance and verify
rounds automatically.

Guard Tour – ensure patient safety by automatically monitoring guard tours.

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Enhanced Security – Monitor contractor locations, track visitors, and help control
access by integrating with asset tracking and interfacing patient wander & infant
protection alarms with access control systems. Assist security personnel in
locating and confining dangerous situations.

Increase Patient Satisfaction – reduce overall noise in the facility by discreetly
alerting staff of alarms and alerts on mobile devices. Less noise throughout the
facility reduces stress and improves the overall quality of care.

Temperature Monitoring – automatically be notified of high or low temperature
conditions while logging all temperature activity on fridges, server rooms and other
critical equipment.

Fire Alarm Dispatch – immediately send fire alarm messages to keep the early
responders informed as soon as a fire emergency is triggered. During an
emergency, every second counts. Receiving instant messages of fire alarm and
code events aids in responding quicker to emergency situations.

Hand Wash Station – ensure compliance with infection control requirements.

Staff-Patient Interaction Monitoring – keeps logs of interaction times for billing.

Wander Prevention – know when potential wanderers are about to escape.

Infant protection – track & supervise all infants to ensure safety for newborns.

Asset Pilfering Prevention – EZcall keeps track of your assts to help prevent wards
from hoarding/hiding equipment to keep handy. This helps reduce equipment cost
by allowing all existing hardware to be tracked, protected & located when needed.

Asset Locating – find your equipment anywhere on site when it is needed.

Asset Theft Prevention – create virtual geo-fences to prevent equipment from
leaving an area or building. Keep tabs on where your valuable hardware is at all
times.

Staff Duress – wireless duress available anywhere in your facilities. EZcall lets all
alarms be send to the right people at the right time.

Patient Emergency Call

21

If you cannot find he
solution you need, ask a
QBsoft customer service
representative for
assistance. There is a
good chance that your
application has already
been created for other
customer sites, or we can
easily customize a solution
that will fit your
specifications & needs.

System Requirements
part 4.

23

4. +

PC & OS Requirements
The following pages describe the IT resources necessary for an EZcall installation. The requirements shown here
are only suggested minimum requirements. By improving on these requirements, system performance may be
enhanced. Several EZcall applications may reside on the same PC without affecting proper operation. As a
general rule; server programs should be installed on a dedicated server PC, and no more than 8 clients on a PC.

Server Applications Client Applications

Server programs such as the SAS, IWS, WAC, Client programs may be run in duplicate on the
EMS, and DCS should each be installed on dedicated same PC when using a 1.5Ghz or faster x86 PC or
server-grade PC’s as shown below. The MDS should faster. Although not recommended, some client
always reside on the same PC as it’s associated programs may be run on the same PC as a server
DCS, but it is not mandatory. program on smaller installations.

Server Operating Systems Client Operating Systems

All EZcall server programs are fully tested for use on All EZcall client programs are fully tested for use on
any of the following; MS Windows XP Pro, XP Home, any of the following; MS Windows XP Pro, XP Home,
HP Media Centre Edition, Windows 2000, Server HP Media Centre Edition, Windows 2000, Server
2003, Server 2008, *Vista Business, *Vista 2003, Server 2008, *Vista Business, *Vista
Enterprise, or Windows 7. 32-bit or *64-bit. Enterprise, or Windows 7. 32-bit or *64-bit.

All server applications are also approved for All client applications are also approved for operation
operation using virtual servers such as Citrix using virtual servers such as Citrix XenServer,
XenServer, VMware, or Pivot3 OS. VMware, or Pivot3 OS.

Server PC Minimum Requirements Client PC Minimum Requirements

RAM: 2Gb or more (>4Gb recommended) RAM: 512Mb or more (>1Gb recommended)
CPU: Dual or Quad Core w/1.8GHz or faster CPU: Intel Atom w/1.2GHz or faster
NET: 10/100/1G RJ45 (2 ports suggested) NET: 10/100/1G RJ45
HD: 160Gb Minimum HD: 120Gb Minimum

* Running as Windows service and other functions will not function on 64-bit & Vista operating systems

24

+
Compliance Charts
Security of Data & Encryption Compliance Comments
Encryption of server data Yes
Workstation data storage encryption N/A No data is stored on workstations
Transmitted data encryption Yes Only personal data and passwords is encrypted
Internet transmission encryption Yes
Remote access security protection Yes Remote access is determined by the customer
Encryption of wireless transmissions N/A Wireless communications is by others
WEP/WAP Cisco LEAP/TKIP/PEAP support Yes Wireless security is determined by the facility
Encryption of patient personal information Yes May depend on HL7 support of 3rd party program
Protected & secured database Yes
Can others access the database No Database outputs must be used for data sharing
Shared database No
Citrix compatible Yes Support for ZenServer Virtualization
CCOW compliant No
Windows service operation Yes Not supported on Windows Vista
Thin-client support Yes
VMware support Yes Not certified by VMware
Configurable user access per user Yes
Audit-trail for user interactions Yes Audit for dementia profiling changes only
Configurable dementia profiling Yes Per access level
Audit-trail of assignment changes Yes Per user access
Audit-trail of report generation No
Audit-trail of account activity No

Maintenance Compliance Comments
Security patch management policy Yes Security patches to be managed by the facility
Anti-virus policy Yes Anti-virus policy to be managed by the facility
Maintenance agreement Optional Maintenance agreements available upon request
Mandatory maintenance contracts No
Service/Support agreement Optional Service/Support agreements available upon request
Service/Support maintenance contracts No
Performance monitoring Yes Determined using reporting application
Automatic Maintenance alerts by email Yes
Output device (pager/phone) notification Yes
Software failure notification Yes Per each individual application & instance
Supervised Server programs Yes Using software and/or hardware watchdogs
Automatic backup & recovery Yes Using built-in maintenance tools
Disaster recovery plan Yes Backup and restore guidelines set by QBsoft
Customer specific plans managed by the facility
Remote access/control available Yes User and security determined by the facility
Failover Hot-Standby Server Yes
Multi-Building Support, Central Management Yes
Unique individual login per user Yes
Simplified general access login Yes
Multiple user name format support Yes

25

With EZcall you can
automate numerous
business processes and
dramatically improve
workflow and patient
care. EZcall will help
reduce liability risks and
waste and save you money
by integrating all your
building systems
enterprise-wide.

EZcall implementation_guide

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