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EXTERNAL AND INTERNAL ENVIRONMENTAL ANALYSIS
2
EXTERNAL AND INTERNAL ENVIRONMENTAL ANALYSIS
12
External and Internal Environmental Analysis
UNIVERSITY OF PHOENIX
STR/581
Running head: EXTERNAL AND INTERNAL
ENVIRONMENTAL ANALYSIS 1
External and Internal Environmental Analysis
Weight Loss Singles Dating Agency is an online dating service
tailored to provide companionship services to individuals over
the age of 18 who have undergone any form of weight loss
surgery. For effective strategic formulation of implementing
this new business, it is critical that the company’s external and
internal environmental environments are analyzed to ensure
competitive advantage is achieved. The following is the
analysis of the external and internal environments for the
company, its competitive position and possibilities as well as
the organizational structure and impact on the organizational
performance.
Environmental Analysis
To perform an efficient external and internal
environmental analysis it is imperative that the researcher
scrutinize all factors affecting implementation of the proposed
business. These factors include:
· Evaluate strategic position of Weight Loss Singles Dating
Agency
· Assess the online dating market
· Assess proposed business of online dating industry
· Assess the competition
External Environmental Analysis
To provide conclusions needed for successful implementation
the researcher will commence with external environmental
investigation. Major factors to explore include:
· Barriers to entry
· Threats of new entrants
· Threats of substitutes
· Rivalry between existing firms and
· The power of buyers and suppliers
Barriers to Entry
The company will have very few competitors in
contention. Currently, the researcher has discovered that a
strong brand recognition does not currently exist as this is a
relatively new niche market. Start-up costs will be kept at a
minimum as investors will also provide employee assistance in
operations. However, increased proposed regulations on the
online dating industry will prove to be a challenge when
implementing the business model. Currently the industry is not
regulated by Federal law, but many US states have proposed
bills in legislature to increase protection of users on online
dating sites through mandating background checks of all
customers (Internet Business Law Services, 2015).
To ensure that barriers to entry will be kept at a minimum the
organization will foster a third party association with an outside
research firm. This partnership will aid in the determination of
illegitimate online dating companies as a strategy for ensuring
privacy and integrity concerns (Marsden, 2010). The company
will also apply for membership with organizations such as
Online Dating Association and Global Dating Insights for the
purpose of being recognized as a legitimate business that takes
responsibility to maintain high standards in the industry (The
Online Dating Association, 2015). This will allow the company
to benefit from achieving membership and subsequent
accreditation as proof of integrity and high standard in the
online dating market (Marsden, 2010).
Membership will also increase knowledge on identified barrier
to entry to ensure strict adherence of regulations many
companies avoid. Benefits also include minimizing future
entrants as those who do not comply with standards are shut off
and prevented from participating, thus making the online dating
market less saturated. Given that business will occupy a secure
and defensible position in the market, it will ensure a
dominance of the market through heavy advertising for public
familiarity and visibility purpose (Porter, 2008). However, with
the steady growth that the industry is experiencing preparing for
increased threats from new entrants is inevitable.
Threats of Substitutes
Weight Loss Singles Dating Agency will experience numerous
threats from different substitute companies offering online
dating services as the market continues to experience
tremendous financial growth and investment (Menke, & Menke,
2012). Substitutes include paper publications such as
newspapers and magazines, as well as other social media
outlets. These substitutes can reach a large target audience.
Most display increased investment in the online dating market
as evident with the diversification exhibited. Therefore, threats
identified are reaching a host of people thus posing an indirect
threat to the company because of the immense popularity
displayed (Menke, & Menke, 2012). These businesses also have
the financial muscle and capabilities to run online dating
operations in similarity to the proposed start up.
Existing Rivalries
Existing rivalry between online dating firms is prevalent. Most
competitors have turned focus on attracting individuals above
the age of 18 as this census data exhibits 74% of total US
population of 321 million are comprised of ages 18-85 (Info
Please: US Census Data, 2015). While this company targets
individuals over 18 years of age that have undergone weight
loss surgery, it will be difficult to wade off competition from
rivaling companies that have differentiated into specific
geographical areas.
Power of Buyers
There is encouraging growth in the online dating forums that
have in turn attracted fierce rivalry for the same market share
(Porter, 2008). Buyers have greater input in preferences of the
online dating business. However, this can be bypassed through
product differentiation by targeting the weight loss market.
With obesity rates increasing to a total of 34.9% or 78.6 million
of U.S. adults, accompanied by strategies of weight loss, this
will be a good niche for the untapped market, which gives better
opportunities for membership growth (CDC, 2015).
Finally, there is the issue concerning the power of supply
controlling the market for online dating. Because of increased
competition, there are suppliers who are readily available to
provide services including renting and web advertising to
different companies who want to stand out from the rest (Porter,
2008). The company will have to outsource for specific
services including web design from professionals to help in the
creation of an appealing and secure website that the target
customers will feel comfortable navigating.
Internal Environmental Analysis
Internal examination for the organization includes:
· SWOT Analysis
· Internal Start Up Cost Analysis
SWOT Analysis
The company has performed the SWOT analysis and has
determined conclusions on all factors.
Strengths
The nature of the business promotes competitive advantage as it
does not have to compete with the other online dating sites that
only target match-making of common single individuals
(Romm-Livermore & Setzekorn, 2009). The company will also
take advantage of its reputable integrity and recognition status
in its operations. This will be a salient factor in the customer’s
decision-making mechanism as a long term plan for operations,
thereby establishing market presence and relationships with
different players in the industry including suppliers and
customers (Pearce, & Robinson, 2013).
The business plan displays evidence of market leadership in
terms of prices. This will prove advantageous as there are many
tech-savvy and price conscious consumers ready to spend time
online to meet potential partners. There is also the unique
combination of the high technology and personal touch in the
company’s intended use of phone supports services.
The management team is comprised of experienced and skilled
founders, including a financial accountant and a computer
engineer. In addition to training and development strategies put
in place, the organization should have the required staff
necessary for operations. Finally, the organization has enough
capital to start and finance the business as there are two
potential financial investors who will account for about a third
of the overall financing. One third is derived from personal
savings and partner contributions. The final third portion of the
capital is bank loan, payable in 72 installments.
Weaknesses
Impediments to competitive position includes issues that the
brand is still new in the market and as such not very recognized.
This factor might hinder potential growth as the organization
might need more time to promote visibility of the brand.
Another potential weakness is the company’s lack of physical
assets that could help in paying off the short term liabilities.
As this company is in the startup phase this may prove to be a
hindrance in obtaining necessary funding to launch the business.
Opportunities
The company has a host of opportunities including the
capability of obtaining more users/customers through
advertising the site to other weight loss sites. Those who
consult these sites are potential clients as he or she has
experienced a personal weight loss journey and are viable
candidates for the services offered by the business.
Another opportunity presents itself as a result of the growing
number of persons using the Internet within the company’s
target age demographics. These individuals are heavily
dependent on the internet in daily activities and would most
likely use the dating site more often (Wallace, 2009).
The business has an appealing marketing strategy and as such,
minimal time is necessary for services to be recognized by the
target market (Webb, 2013). The marketing strategy exhibits
techniques in which the business will connect and help develop
new relationships, following the notion of having gone through
a similar experience and journey of weight loss.
Threats
One potential threat presented is associated with low product
diversification. The business has chosen to concentrate on
match making services targeted solely on individuals who have
gone through weight loss surgery. Diversification can present
an increase in market share. However, the company has decided
this move is too risky the first year of startup operations and
has chosen to examine other possibilities upon review of
financial data over the next two years.
Another problem involves adherence to online dating service
regulations. As previously mentioned regulators are trying to
establish protection for the growing number of the people using
these sights. The company will experience challenges as a
player in the industry as administration will need to build a
database of users from scratch (Romm-Livermore & Setzekorn,
2009).
Financial Budget /expected expenses
The following is a hypothetical data analysis exhibiting
estimates of costs associated with startup operations. Stated
amounts can vary during implementation.
Operating Income Statement
Year 1
Revenues
$2,397,600 (20,000 users @ $9.99/month membership fee)
Cost of sales
$175,000 (Computer Equipment rental, data storage, website
development/hosting/maintenance, sales commissions, etc.
Gross profit
2,222,600
Sales/Marketing
$222,000
Wages/Salaries
1,000,000 (25 Employees including Management/Owners)
Loan Payments
89,496 (Original Loan Amount = $450,000, Interest Rate = 6%,
Loan Term = 72 months)
Payroll Taxes
150,000
Rent
$36,000 (2,000 sq ft - $1.50/sq ft)
Utilities
$24,000
Other Office Expenses
$25,000
Net Income Before Taxes
$676,104
Income Taxes (30% Tax Bracket)
$202,831
Net Income
$473,272
Competitive Position
The online dating industry has been dominated by quite a
number of large corporations who already have established
websites. Aggressive competition of the well-known, publicly
traded competitors include InterActive Corp (Match.Com, OK
Cupid, Chemistry.Com), Jiayuan.com, Spark Networks, Inc.
(Christian Mingle, JDate), and Friend Finders Network,
Incorporated. These companies have market capitalization of
about $713 million, $44 million, $58 million, and $197 million
respectively (Fulcrum Financial Inquiry, LLP., 2015). The main
competitive edge is the niche market that is currently untapped.
As of 2013 the average number of bariatric weight loss surgery
patients exceeded 179,000 (ASMBS, 2015). This potential
market is currently unexplored and can promote huge growth
potential.
Another competitive edge that the organization has is the ability
to provide weight loss support services to members. The
company will partner with other weight loss sites to provide
valuable services to include weight loss support groups, health
supplements, organic food/produce, and etcetera.
Organizational Structure
Weight loss Singles Dating Agency adopts a functional
organizational structure which comprises of the Board of
Directors to oversee the operations of the company through the
help of the Chief Executive Officer (Thompson, & McHugh,
2002). The corporate structure will be as follows:
· Chief Executive Officer
· Chief Financial Officer – Also acting President
· Managers
· Marketing
· Customer Service
· Information Technology
· Accounting/Finance
· Human Resources
· Personnel supporting each department
Organizational charts will be available online for the purpose of
being interactive and updating any changes. This structure
should increase efficiencies as there will be specialization in
every department, which is consequential to improved
performance. The structure should also enhance easy
subscription, accessibility, and use by members. This ensures
availability of support team to monitor the site for any
fraudulent activities. This structure has been chosen for the
purpose of increasing customer satisfaction through
specialization of different areas of the business.
References
American Society for Metabolic and Bariatric Surgery. (2015).
Retrieved from
http://connect.asmbs.org/may-2014-bariatric-surgery-
growth.html
Centers for Disease Control and Prevention. (2015). Retrieved
from http://www.cdc.gov/obesity/data/adult.html
Fulcrum Inquiry, LLP. (2015). Valuation guide: Online dating
industry. Retrieved from
http://www.fulcrum.com/onlinedating_appraisal.htm#_ftnr
ef23
Info Please: US Census Data. (2015).
http://www.infoplease.com/us/census/data/demographic.html
Internet law. (2015). Retrieved from
http://www.ibls.com/internet_law_news_portal_view.aspx?s=lat
estnews&id=1684
Marsden, R, (2010). Would Like to Meet: The Truth About
Internet Dating'. Retrieved from
http://www.independent.co.uk/life-style/love-sex/romance-
passion/would-like-to-meet-the-truth-about-internet-dating-
2124529.html
Menke, W., & Menke, J. E. (2012). Environmental data analysis
with MatLab. Amsterdam: Elsevier.
Pearce, J. A., & Robinson, R. B. (Eds.). (2013). Strategic
management: Planning for domestic and global competition
(13th ed.). New York, NY: McGraw Hill.
Porter, M.E. (2008), On Competition: Updated and Expanded
Version, Harvard Business School Publishing: Boston, US.
Romm-Livermore, C., & Setzekorn, K. (2009). Social
networking communities and e-dating services: Concepts and
implications. Hershey: Information Science Reference.
The Online Dating Association. (2015). Retrieved from
http://www.onlinedatingassociation.org.uk/
Thompson, P. & McHugh, D. (2002). Work Organization: A
Critical Introduction (3rd Edn). Basingstoke: Palgrave.
Wallace, Earl C. (2009). The Three-dimensional Leader:
Negotiating Your Mission, Resources, and Context. Tate Pub &
Enterprises Llc
Webb, A. (2013). Data, a love story: How I gamed online dating
to meet my match.
EASTERN WASHINGTON UNIVERSITY
HUMR 328
Posting Information and Comments on the Discussion Board (R
ubric)
When you put up information on the discussion board, there is n
ot a length requirement but a content requirement.
The length of most initial posts are suggested to be about 3 ‐4 p
aragraphs. The length of a reply post is not likely to be
more a than 1‐2 paragraphs. Think of the posts as a response to
an in class questions and you are talking with your
peers.
1.
Submit a thoughtful post early in the timeline and by the due da
te. This post should show knowledge and
understanding of the course content and subject being discussed
.
2. Post a response to at least 2 other learners –
this should be an extension of the community learning and appl
icable
to the discussion. You can ask questions, refer to other learner’
s comments and relate to your own experiences.
These posts should be done within the time frame given.
3.
Read as many posts/responses as you can. This is a great way t
o extend your learning and understanding of the
topic.
Criteria Exemplary Satisfactory Unsatisfactory
Quantity and timeliness
Submits 2 or more
thoughtful posts early in
the session and more than
2 Responses to other
learners at various times
during the week.
Submits at least 1 thoughtful
post early in the session and
at least 2 responses to other
learners at various times
during the session.
Does not submit at least one
post early in the session
and/or does not submit at
least 2 responses to during
the week.
Demonstrates
knowledge & under‐
standing of content and
applicability to
professional practice
Posts & responses show
evidence of knowledge and
understanding of course
content & applicability to
professional practice &
include other resources
that extend the learning of
the community.
Posts and responses show
evidence of knowledge and
understanding of course
content and applicability to
professional practice.
Posts and responses show
little evidence of knowledge
and understanding of course
content and applicability to
professional practice.
Generates learning
within the community
Posts elicit responses &
reflections from other
learners & responses build
upon & integrate multiple
view from other learners to
take the discussion deeper.
Posts attempt to elicit
responses and reflections
from other learners and
responses build upon the
ideas of other learners to
take the discussion deeper.
Posts do not attempt to
elicit responses &
reflections from other
learners & responses do not
build upon the ideas of
other learners to take the
discussion deeper.
Language Usage Uses lively and descriptive
language. Uses precise
verbs. Writing has lively
voice that engages the
reader.
Provides basic information
with adequate details and
varies sentence length and
structure.
Provides basic information
with few details or sentence
variety, & uses simple
sentences &vocabulary.
Mechanics No errors in basic grammar
or format.
Makes few errors in basic
language conventions. Uses
capital letters, question
marks, and periods
appropriately. Errors do not
interfere with
comprehension.
Uses capital letters,
question marks, and periods
inconsistently. More than 2
spelling errors‐grammar
may be incorrect.
RESEARCH PROPOSAL 2
RESEARCH PROPOSAL 7
Research Proposal
UNIVERSITY OF PHOENIX
STR/581
Running head: RESEARCH PROPOSAL 1
Research Proposal
Business name: Weight loss Singles Dating Agency
The researcher has chosen to provide an investigative proposal
for an existing industry of online dating. The business will be
unique as it will be tailored to provide dating services only to
individuals over the age of 18 years who have undergone any
form of weight loss surgery and are interested in
companionship. To ensure that the proposal of implementing
this service is successful methodical examination must include
the first steps of creating a business mission, vision, values
statement, and people’s strategies, as well as alignment of these
factors with the original strategic plan. Next, both external and
internal environmental analysis is central to effective strategy
creation as identifying sources used will ensure competitive
advantage is maintained. The analysis includes the
aforementioned thereby fostering a blueprint to create strategic
value through optimization of resources available.
The following mission, vision, values statement, and people
strategy has been proposed for this niche market:
Business mission
“To enhance the online dating industry by inspiring individuals
to develop, nurture, and strengthen personal relationships with
others who have a shared a similar weight loss journey.”
Business vision
“To create lasting and loving relationships through personal
connections made possible by being the most customer-centric
dating company in the weight loss industry.”
Values statement
· Love and companionship to those who have gone through a
similar journey of weight loss surgery.
· Enduring customer relationships
· Connecting people to help him/her feel appreciated is the
foundation of our success
People strategy
Because this will be a very sensitive service offered by the
business, the researcher will ensure the staff worked with will
be knowledgeable, has experience in the dating industry, well-
trained, and highly motivated to serve the target market
identified.
The company will hire enough staff to meet immediate
requirements and any additions will be made after one year
depending upon the number of clients demanding our services.
The business will hire the most qualified staff in the dating
industry at the lowest reasonable cost. The company will adopt
a behavior standard of low tolerance for any unethical or illegal
behavior among staff (Wallace, 2009).
The hiring strategy will be from within the industry
because the staff will already possess the required skills and
knowledge. Training and development strategies include
support and funding in providing training and development to
employees as a trained workforce is crucial to the increased
customer service needed to maintain market share.
Alignment of Mission, Vision, Value Statements and People
Strategies
In order to align the mission, vision, value statements, and
people strategies to the strategic plan of the organization, the
intention is to pay attention to those areas in the online dating
industry that will pose potential risks to the maintenance and
achievement of our goals. One such area is customer security
and satisfaction. The core purpose of this business will be to
improve the dating industry by providing companionship to
interested individuals who are over 18 years and who have
undergone weight loss surgery.
Because this is a unique and sensitive service, there will be an
assurance of security and satisfaction to the potential clients
(Wallace, 2009).
This will be achieved by developing a shared view of who
we are as a company in the dating industry by making sure that
all the staff employed have a clear understanding of the vision,
mission, and values the organization is pursuing. A plan will be
implemented on how the stakeholders will be utilized so as to
achieve the intended purpose of the business. This will provide
a clear sense of the direction and focus of the company.
Analysis of the business environment surrounding the dating
industry distinguishing the right action plans will drive the
organization to achieve strategic goals identified that are in line
with the mission and the vision of the business (Wallace, 2009).
Sources of External and Internal Environmental Analysis
Numerous sources including the use of research center
data reports as well as a thorough examination of the industry
will be utilized to identify external and internal environmental
factors with the proposed business. Creation of a SWOT
analysis must be included to examine the various opportunities
and threats existing in the online dating industry.
External Analysis Sources
The following areas have been identified that need data sources
to ensure efficient strategic planning:
Evaluate strategic position through:
· Assessment of the online dating market, customer base, and
important markets
· Assess proposed business of online dating industry
· Assess the competition – How can proposed business
differentiate from potential competitors?
The sources identified to perform this analysis will include
market analysis of the online dating industry to include a cost
structure, financial projections, and profitability analysis.
Information about the market is an important source of
analyzing the external environment as this provides insights in
the market size, opportunities for growth, expenditure
configuration, and key success factors (Menke, & Menke,
2012).
Data will be obtained from financial sites that currently contain
information on competitors in the industry. Demographics,
which include sites that can provide statistical information on
weight loss surgery individuals, will also be examined to assess
the market and proposed customer base. Industry sites will
also be scrutinized to aid in the analysis of the motivations and
the unmet needs of the customers in the dating industry.
Internal Analysis Sources
Internal environmental analysis will be performed by looking at
the internal factors that can affect the business including:
· Availability of resources
· Physical assets / financial resources
· Human resources
· Intangible resources – Brand, product quality brand
associations
In this case, employee capability will be an important aspect to
consider, as well as the relative cost of introducing that
customized service. Capabilities of the company in terms of the
strengths, weaknesses and constraints will also be used to
analyze the internal environment (Menke, & Menke, 2012).
Value chain analysis is another key component in identifying
internal environmental examinations. This will include how the
proposed business adds customer value.
Different activities through product differentiation, decreased
product costs, and rapid fulfillment of customer needs will
increase benefit and therefore demand of the proposed
commodity (Pearce & Robinson, 2013).
Conclusion
The proposed business of an online dating service for
individuals who have experienced weight loss surgery will
provide a forum that promotes a connection through similar
experiences. A creation of a mission, vision, and values
statement ensures that all stakeholders have guidance on the
purpose of the business and how the company strives to achieve
this goal. Sources have been identified that will aid in both
external and internal environmental analysis of the industry.
This examination ensures that strategic value of the
implementation is exploited to promote achievement of
competitive market advantage.
References
Menke, W., & Menke, J. E. (2012). Environmental data analysis
with MatLab. Amsterdam: Elsevier.
Pearce, J. A., & Robinson, R. B. (Eds.). (2013). Strategic
management: Planning for domestic and global competition
(13th ed.). New York, NY: McGraw Hill.
Wallace, Earl C. (2009). The Three-dimensional Leader:
Negotiating Your Mission, Resources, and Context. Tate Pub &
Enterprises Llc

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  • 1. EXTERNAL AND INTERNAL ENVIRONMENTAL ANALYSIS 2 EXTERNAL AND INTERNAL ENVIRONMENTAL ANALYSIS 12 External and Internal Environmental Analysis UNIVERSITY OF PHOENIX STR/581 Running head: EXTERNAL AND INTERNAL ENVIRONMENTAL ANALYSIS 1 External and Internal Environmental Analysis Weight Loss Singles Dating Agency is an online dating service tailored to provide companionship services to individuals over the age of 18 who have undergone any form of weight loss surgery. For effective strategic formulation of implementing this new business, it is critical that the company’s external and internal environmental environments are analyzed to ensure competitive advantage is achieved. The following is the analysis of the external and internal environments for the company, its competitive position and possibilities as well as the organizational structure and impact on the organizational performance.
  • 2. Environmental Analysis To perform an efficient external and internal environmental analysis it is imperative that the researcher scrutinize all factors affecting implementation of the proposed business. These factors include: · Evaluate strategic position of Weight Loss Singles Dating Agency · Assess the online dating market · Assess proposed business of online dating industry · Assess the competition External Environmental Analysis To provide conclusions needed for successful implementation the researcher will commence with external environmental investigation. Major factors to explore include: · Barriers to entry · Threats of new entrants · Threats of substitutes · Rivalry between existing firms and · The power of buyers and suppliers Barriers to Entry The company will have very few competitors in contention. Currently, the researcher has discovered that a strong brand recognition does not currently exist as this is a relatively new niche market. Start-up costs will be kept at a minimum as investors will also provide employee assistance in operations. However, increased proposed regulations on the online dating industry will prove to be a challenge when implementing the business model. Currently the industry is not regulated by Federal law, but many US states have proposed bills in legislature to increase protection of users on online dating sites through mandating background checks of all customers (Internet Business Law Services, 2015). To ensure that barriers to entry will be kept at a minimum the organization will foster a third party association with an outside research firm. This partnership will aid in the determination of illegitimate online dating companies as a strategy for ensuring
  • 3. privacy and integrity concerns (Marsden, 2010). The company will also apply for membership with organizations such as Online Dating Association and Global Dating Insights for the purpose of being recognized as a legitimate business that takes responsibility to maintain high standards in the industry (The Online Dating Association, 2015). This will allow the company to benefit from achieving membership and subsequent accreditation as proof of integrity and high standard in the online dating market (Marsden, 2010). Membership will also increase knowledge on identified barrier to entry to ensure strict adherence of regulations many companies avoid. Benefits also include minimizing future entrants as those who do not comply with standards are shut off and prevented from participating, thus making the online dating market less saturated. Given that business will occupy a secure and defensible position in the market, it will ensure a dominance of the market through heavy advertising for public familiarity and visibility purpose (Porter, 2008). However, with the steady growth that the industry is experiencing preparing for increased threats from new entrants is inevitable. Threats of Substitutes Weight Loss Singles Dating Agency will experience numerous threats from different substitute companies offering online dating services as the market continues to experience tremendous financial growth and investment (Menke, & Menke, 2012). Substitutes include paper publications such as newspapers and magazines, as well as other social media outlets. These substitutes can reach a large target audience. Most display increased investment in the online dating market as evident with the diversification exhibited. Therefore, threats identified are reaching a host of people thus posing an indirect threat to the company because of the immense popularity displayed (Menke, & Menke, 2012). These businesses also have the financial muscle and capabilities to run online dating operations in similarity to the proposed start up. Existing Rivalries
  • 4. Existing rivalry between online dating firms is prevalent. Most competitors have turned focus on attracting individuals above the age of 18 as this census data exhibits 74% of total US population of 321 million are comprised of ages 18-85 (Info Please: US Census Data, 2015). While this company targets individuals over 18 years of age that have undergone weight loss surgery, it will be difficult to wade off competition from rivaling companies that have differentiated into specific geographical areas. Power of Buyers There is encouraging growth in the online dating forums that have in turn attracted fierce rivalry for the same market share (Porter, 2008). Buyers have greater input in preferences of the online dating business. However, this can be bypassed through product differentiation by targeting the weight loss market. With obesity rates increasing to a total of 34.9% or 78.6 million of U.S. adults, accompanied by strategies of weight loss, this will be a good niche for the untapped market, which gives better opportunities for membership growth (CDC, 2015). Finally, there is the issue concerning the power of supply controlling the market for online dating. Because of increased competition, there are suppliers who are readily available to provide services including renting and web advertising to different companies who want to stand out from the rest (Porter, 2008). The company will have to outsource for specific services including web design from professionals to help in the creation of an appealing and secure website that the target customers will feel comfortable navigating. Internal Environmental Analysis Internal examination for the organization includes: · SWOT Analysis · Internal Start Up Cost Analysis SWOT Analysis The company has performed the SWOT analysis and has determined conclusions on all factors.
  • 5. Strengths The nature of the business promotes competitive advantage as it does not have to compete with the other online dating sites that only target match-making of common single individuals (Romm-Livermore & Setzekorn, 2009). The company will also take advantage of its reputable integrity and recognition status in its operations. This will be a salient factor in the customer’s decision-making mechanism as a long term plan for operations, thereby establishing market presence and relationships with different players in the industry including suppliers and customers (Pearce, & Robinson, 2013). The business plan displays evidence of market leadership in terms of prices. This will prove advantageous as there are many tech-savvy and price conscious consumers ready to spend time online to meet potential partners. There is also the unique combination of the high technology and personal touch in the company’s intended use of phone supports services. The management team is comprised of experienced and skilled founders, including a financial accountant and a computer engineer. In addition to training and development strategies put in place, the organization should have the required staff necessary for operations. Finally, the organization has enough capital to start and finance the business as there are two potential financial investors who will account for about a third of the overall financing. One third is derived from personal savings and partner contributions. The final third portion of the capital is bank loan, payable in 72 installments. Weaknesses Impediments to competitive position includes issues that the brand is still new in the market and as such not very recognized. This factor might hinder potential growth as the organization might need more time to promote visibility of the brand. Another potential weakness is the company’s lack of physical assets that could help in paying off the short term liabilities. As this company is in the startup phase this may prove to be a hindrance in obtaining necessary funding to launch the business.
  • 6. Opportunities The company has a host of opportunities including the capability of obtaining more users/customers through advertising the site to other weight loss sites. Those who consult these sites are potential clients as he or she has experienced a personal weight loss journey and are viable candidates for the services offered by the business. Another opportunity presents itself as a result of the growing number of persons using the Internet within the company’s target age demographics. These individuals are heavily dependent on the internet in daily activities and would most likely use the dating site more often (Wallace, 2009). The business has an appealing marketing strategy and as such, minimal time is necessary for services to be recognized by the target market (Webb, 2013). The marketing strategy exhibits techniques in which the business will connect and help develop new relationships, following the notion of having gone through a similar experience and journey of weight loss. Threats One potential threat presented is associated with low product diversification. The business has chosen to concentrate on match making services targeted solely on individuals who have gone through weight loss surgery. Diversification can present an increase in market share. However, the company has decided this move is too risky the first year of startup operations and has chosen to examine other possibilities upon review of financial data over the next two years. Another problem involves adherence to online dating service regulations. As previously mentioned regulators are trying to establish protection for the growing number of the people using these sights. The company will experience challenges as a player in the industry as administration will need to build a database of users from scratch (Romm-Livermore & Setzekorn, 2009). Financial Budget /expected expenses
  • 7. The following is a hypothetical data analysis exhibiting estimates of costs associated with startup operations. Stated amounts can vary during implementation. Operating Income Statement Year 1 Revenues $2,397,600 (20,000 users @ $9.99/month membership fee) Cost of sales $175,000 (Computer Equipment rental, data storage, website development/hosting/maintenance, sales commissions, etc. Gross profit 2,222,600 Sales/Marketing $222,000 Wages/Salaries 1,000,000 (25 Employees including Management/Owners) Loan Payments 89,496 (Original Loan Amount = $450,000, Interest Rate = 6%, Loan Term = 72 months) Payroll Taxes 150,000 Rent $36,000 (2,000 sq ft - $1.50/sq ft) Utilities $24,000 Other Office Expenses $25,000 Net Income Before Taxes $676,104 Income Taxes (30% Tax Bracket) $202,831 Net Income $473,272 Competitive Position The online dating industry has been dominated by quite a
  • 8. number of large corporations who already have established websites. Aggressive competition of the well-known, publicly traded competitors include InterActive Corp (Match.Com, OK Cupid, Chemistry.Com), Jiayuan.com, Spark Networks, Inc. (Christian Mingle, JDate), and Friend Finders Network, Incorporated. These companies have market capitalization of about $713 million, $44 million, $58 million, and $197 million respectively (Fulcrum Financial Inquiry, LLP., 2015). The main competitive edge is the niche market that is currently untapped. As of 2013 the average number of bariatric weight loss surgery patients exceeded 179,000 (ASMBS, 2015). This potential market is currently unexplored and can promote huge growth potential. Another competitive edge that the organization has is the ability to provide weight loss support services to members. The company will partner with other weight loss sites to provide valuable services to include weight loss support groups, health supplements, organic food/produce, and etcetera. Organizational Structure Weight loss Singles Dating Agency adopts a functional organizational structure which comprises of the Board of Directors to oversee the operations of the company through the help of the Chief Executive Officer (Thompson, & McHugh, 2002). The corporate structure will be as follows: · Chief Executive Officer · Chief Financial Officer – Also acting President · Managers · Marketing · Customer Service · Information Technology · Accounting/Finance · Human Resources · Personnel supporting each department Organizational charts will be available online for the purpose of being interactive and updating any changes. This structure should increase efficiencies as there will be specialization in
  • 9. every department, which is consequential to improved performance. The structure should also enhance easy subscription, accessibility, and use by members. This ensures availability of support team to monitor the site for any fraudulent activities. This structure has been chosen for the purpose of increasing customer satisfaction through specialization of different areas of the business. References American Society for Metabolic and Bariatric Surgery. (2015). Retrieved from http://connect.asmbs.org/may-2014-bariatric-surgery- growth.html Centers for Disease Control and Prevention. (2015). Retrieved from http://www.cdc.gov/obesity/data/adult.html Fulcrum Inquiry, LLP. (2015). Valuation guide: Online dating industry. Retrieved from http://www.fulcrum.com/onlinedating_appraisal.htm#_ftnr ef23 Info Please: US Census Data. (2015). http://www.infoplease.com/us/census/data/demographic.html Internet law. (2015). Retrieved from http://www.ibls.com/internet_law_news_portal_view.aspx?s=lat estnews&id=1684 Marsden, R, (2010). Would Like to Meet: The Truth About Internet Dating'. Retrieved from http://www.independent.co.uk/life-style/love-sex/romance- passion/would-like-to-meet-the-truth-about-internet-dating- 2124529.html Menke, W., & Menke, J. E. (2012). Environmental data analysis with MatLab. Amsterdam: Elsevier. Pearce, J. A., & Robinson, R. B. (Eds.). (2013). Strategic management: Planning for domestic and global competition (13th ed.). New York, NY: McGraw Hill. Porter, M.E. (2008), On Competition: Updated and Expanded Version, Harvard Business School Publishing: Boston, US.
  • 10. Romm-Livermore, C., & Setzekorn, K. (2009). Social networking communities and e-dating services: Concepts and implications. Hershey: Information Science Reference. The Online Dating Association. (2015). Retrieved from http://www.onlinedatingassociation.org.uk/ Thompson, P. & McHugh, D. (2002). Work Organization: A Critical Introduction (3rd Edn). Basingstoke: Palgrave. Wallace, Earl C. (2009). The Three-dimensional Leader: Negotiating Your Mission, Resources, and Context. Tate Pub & Enterprises Llc Webb, A. (2013). Data, a love story: How I gamed online dating to meet my match. EASTERN WASHINGTON UNIVERSITY HUMR 328 Posting Information and Comments on the Discussion Board (R ubric) When you put up information on the discussion board, there is n ot a length requirement but a content requirement. The length of most initial posts are suggested to be about 3 ‐4 p aragraphs. The length of a reply post is not likely to be more a than 1‐2 paragraphs. Think of the posts as a response to an in class questions and you are talking with your peers. 1. Submit a thoughtful post early in the timeline and by the due da
  • 11. te. This post should show knowledge and understanding of the course content and subject being discussed . 2. Post a response to at least 2 other learners – this should be an extension of the community learning and appl icable to the discussion. You can ask questions, refer to other learner’ s comments and relate to your own experiences. These posts should be done within the time frame given. 3. Read as many posts/responses as you can. This is a great way t o extend your learning and understanding of the topic. Criteria Exemplary Satisfactory Unsatisfactory Quantity and timeliness Submits 2 or more thoughtful posts early in the session and more than 2 Responses to other learners at various times during the week. Submits at least 1 thoughtful post early in the session and at least 2 responses to other learners at various times during the session.
  • 12. Does not submit at least one post early in the session and/or does not submit at least 2 responses to during the week. Demonstrates knowledge & under‐ standing of content and applicability to professional practice Posts & responses show evidence of knowledge and understanding of course content & applicability to professional practice & include other resources that extend the learning of the community. Posts and responses show evidence of knowledge and understanding of course content and applicability to professional practice. Posts and responses show little evidence of knowledge and understanding of course content and applicability to professional practice. Generates learning within the community
  • 13. Posts elicit responses & reflections from other learners & responses build upon & integrate multiple view from other learners to take the discussion deeper. Posts attempt to elicit responses and reflections from other learners and responses build upon the ideas of other learners to take the discussion deeper. Posts do not attempt to elicit responses & reflections from other learners & responses do not build upon the ideas of other learners to take the discussion deeper. Language Usage Uses lively and descriptive language. Uses precise verbs. Writing has lively voice that engages the reader. Provides basic information with adequate details and varies sentence length and structure. Provides basic information with few details or sentence
  • 14. variety, & uses simple sentences &vocabulary. Mechanics No errors in basic grammar or format. Makes few errors in basic language conventions. Uses capital letters, question marks, and periods appropriately. Errors do not interfere with comprehension. Uses capital letters, question marks, and periods inconsistently. More than 2 spelling errors‐grammar may be incorrect. RESEARCH PROPOSAL 2 RESEARCH PROPOSAL 7 Research Proposal UNIVERSITY OF PHOENIX STR/581 Running head: RESEARCH PROPOSAL 1
  • 15. Research Proposal Business name: Weight loss Singles Dating Agency The researcher has chosen to provide an investigative proposal for an existing industry of online dating. The business will be unique as it will be tailored to provide dating services only to individuals over the age of 18 years who have undergone any form of weight loss surgery and are interested in companionship. To ensure that the proposal of implementing this service is successful methodical examination must include the first steps of creating a business mission, vision, values statement, and people’s strategies, as well as alignment of these factors with the original strategic plan. Next, both external and internal environmental analysis is central to effective strategy creation as identifying sources used will ensure competitive advantage is maintained. The analysis includes the aforementioned thereby fostering a blueprint to create strategic value through optimization of resources available. The following mission, vision, values statement, and people strategy has been proposed for this niche market: Business mission “To enhance the online dating industry by inspiring individuals to develop, nurture, and strengthen personal relationships with others who have a shared a similar weight loss journey.” Business vision “To create lasting and loving relationships through personal connections made possible by being the most customer-centric dating company in the weight loss industry.” Values statement · Love and companionship to those who have gone through a similar journey of weight loss surgery.
  • 16. · Enduring customer relationships · Connecting people to help him/her feel appreciated is the foundation of our success People strategy Because this will be a very sensitive service offered by the business, the researcher will ensure the staff worked with will be knowledgeable, has experience in the dating industry, well- trained, and highly motivated to serve the target market identified. The company will hire enough staff to meet immediate requirements and any additions will be made after one year depending upon the number of clients demanding our services. The business will hire the most qualified staff in the dating industry at the lowest reasonable cost. The company will adopt a behavior standard of low tolerance for any unethical or illegal behavior among staff (Wallace, 2009). The hiring strategy will be from within the industry because the staff will already possess the required skills and knowledge. Training and development strategies include support and funding in providing training and development to employees as a trained workforce is crucial to the increased customer service needed to maintain market share. Alignment of Mission, Vision, Value Statements and People Strategies In order to align the mission, vision, value statements, and people strategies to the strategic plan of the organization, the intention is to pay attention to those areas in the online dating industry that will pose potential risks to the maintenance and achievement of our goals. One such area is customer security and satisfaction. The core purpose of this business will be to improve the dating industry by providing companionship to interested individuals who are over 18 years and who have undergone weight loss surgery. Because this is a unique and sensitive service, there will be an assurance of security and satisfaction to the potential clients (Wallace, 2009).
  • 17. This will be achieved by developing a shared view of who we are as a company in the dating industry by making sure that all the staff employed have a clear understanding of the vision, mission, and values the organization is pursuing. A plan will be implemented on how the stakeholders will be utilized so as to achieve the intended purpose of the business. This will provide a clear sense of the direction and focus of the company. Analysis of the business environment surrounding the dating industry distinguishing the right action plans will drive the organization to achieve strategic goals identified that are in line with the mission and the vision of the business (Wallace, 2009). Sources of External and Internal Environmental Analysis Numerous sources including the use of research center data reports as well as a thorough examination of the industry will be utilized to identify external and internal environmental factors with the proposed business. Creation of a SWOT analysis must be included to examine the various opportunities and threats existing in the online dating industry. External Analysis Sources The following areas have been identified that need data sources to ensure efficient strategic planning: Evaluate strategic position through: · Assessment of the online dating market, customer base, and important markets · Assess proposed business of online dating industry · Assess the competition – How can proposed business differentiate from potential competitors? The sources identified to perform this analysis will include market analysis of the online dating industry to include a cost structure, financial projections, and profitability analysis. Information about the market is an important source of analyzing the external environment as this provides insights in the market size, opportunities for growth, expenditure configuration, and key success factors (Menke, & Menke, 2012). Data will be obtained from financial sites that currently contain
  • 18. information on competitors in the industry. Demographics, which include sites that can provide statistical information on weight loss surgery individuals, will also be examined to assess the market and proposed customer base. Industry sites will also be scrutinized to aid in the analysis of the motivations and the unmet needs of the customers in the dating industry. Internal Analysis Sources Internal environmental analysis will be performed by looking at the internal factors that can affect the business including: · Availability of resources · Physical assets / financial resources · Human resources · Intangible resources – Brand, product quality brand associations In this case, employee capability will be an important aspect to consider, as well as the relative cost of introducing that customized service. Capabilities of the company in terms of the strengths, weaknesses and constraints will also be used to analyze the internal environment (Menke, & Menke, 2012). Value chain analysis is another key component in identifying internal environmental examinations. This will include how the proposed business adds customer value. Different activities through product differentiation, decreased product costs, and rapid fulfillment of customer needs will increase benefit and therefore demand of the proposed commodity (Pearce & Robinson, 2013). Conclusion The proposed business of an online dating service for individuals who have experienced weight loss surgery will provide a forum that promotes a connection through similar experiences. A creation of a mission, vision, and values statement ensures that all stakeholders have guidance on the purpose of the business and how the company strives to achieve this goal. Sources have been identified that will aid in both external and internal environmental analysis of the industry. This examination ensures that strategic value of the
  • 19. implementation is exploited to promote achievement of competitive market advantage. References Menke, W., & Menke, J. E. (2012). Environmental data analysis with MatLab. Amsterdam: Elsevier. Pearce, J. A., & Robinson, R. B. (Eds.). (2013). Strategic management: Planning for domestic and global competition (13th ed.). New York, NY: McGraw Hill. Wallace, Earl C. (2009). The Three-dimensional Leader: Negotiating Your Mission, Resources, and Context. Tate Pub & Enterprises Llc