Abstract:
This in-depth analysis examines how cultural heritage tourism may advance both sustainable
development and cross-cultural understanding. Cultural heritage travel provides a venue for cross-cultural
exchanges, raising cultural knowledge and encouraging respect among various visiting groups. It
generates economic benefits, such as income generation and employment opportunities, contributing to
the sustainable development of local communities. Moreover, cultural heritage tourism important role in
preserving heritage identity, traditions, customs, strengthening community pride. However, challenges
such as finding the right balance between commercialization and authenticity, addressing overcrowding,
and mitigating cultural commodification exist. The integration of digital technologies presents new
opportunities for enhancing cultural heritage tourism experiences and connecting visitors with local
communities. Additionally, recent studies have explored the potential of cultural heritage tourism in
promoting peacebuilding and reconciliation in conflict-affected regions. Future research should address
the limitations, such as regional and cultural context specificity, long-term impact assessments, and
stakeholder perspectives. Moreover, quantitative research methods, consideration of social justice issues,
and examination of negative impacts are crucial for a more comprehensive understanding of cultural
heritage tourism's potential and challenges. By addressing these gaps, cultural heritage tourism can
contribute to a more inclusive, interconnected, and culturally diverse world, promoting intercultural
understanding and sustainable development.
Keywords: Cultural heritage tourism, Sustainable development, Intercultural understanding, Economic
benefits, Community empowerment.
Tourism is one of the world’s fastest growing industries and is a major source of income for many countries. It can have both positive and negative impacts towards the image of the particular destinations tourism image. Sustainable tourism development attempts to find the balance between Environment, Economic and Culture to create an improved quality of life for the host community. The paper analyses about the concepts, practices, strategies, issues and trends of Sustainable Tourism Development
Study on Tourism and Intangible Cultural Heritage Summary Dr Lendy Spires
Why Tourism & Intangible Cultural Heritage? UNWTO Study on Tourism and Intangible Cultural Heritage Intangible Cultural Heritage is embodied in those practices, expressions, knowledge, and skills, as well as in associated objects and cultural spaces, that communities and individuals recognize as part of their cultural heritage. Transmitted through generations and constantly recreated, it provides humanity with a sense of identity and continuity.* This global wealth of traditions has become one of the principal motivations for travel, with tourists seeking to engage with new cultures and experience the global variety of performing arts, handicrafts, rituals, cuisines, and interpretations of nature and the universe.
As celebrated on World Tourism Day 2011, ‘Tourism – Linking Cultures’, the cultural interaction spurred by such encounters prompts dialogue, builds understanding, and, in turn, fosters tolerance and peace. One of the challenges currently facing the tourism sector is to contribute to the identification, protection and safeguarding of intangible cultural heritage through tourism development. Fostering the responsible use of this living heritage for tourism purposes can provide new employment opportunities, help alleviate poverty, curb rural flight migration among the young and marginally-employed, and nurture a sense of pride among communities.
Tourism also offers a powerful incentive for preserving and enhancing intangible cultural heritage, as the revenue it generates can be channelled back into initiatives to aid its long-term survival. Intangible cultural heritage must be thoughtfully managed if it is to survive in an increasingly globalised world. True partnerships between communities and the tourism and heritage sectors can only occur if all sides develop a genuine appreciation for each other’s aspirations and values.
Cultural and heritage tourism management; the value of cultural and heritage ...Witsathit Somrak
This research focuses on finding the value of local communities in Thailand and measuring the perception of local communities on the values of cultural heritage tourism and on the quality of life. The research scopes used in this study was to collect data from local people as a database, which was found by searching for local community values and creating a research tool to map the relationship between the values of cultural heritage tourism and activities relevant. This will be used to measure the perception of local communities in Thailand. The study found that most Thais recognise that the values of cultural heritage tourism has positive effects rather than negative effects, recognising that cultural heritage tourism has the most benefits economic impact, followed by culture, society and environment, respectively as well as the cultural heritage tourism has the most negative impact on the environment, followed by social, cultural and environmental issues.
Abstract:
This comprehensive review examines the role of stakeholder engagement and sustainable tourism practices
in fostering positive relationships between tourism and host communities. Effective stakeholder
engagement enhances community satisfaction, trust, and a sense of ownership in tourism development.
Sustainable tourism practices contribute to community economic benefits, cultural preservation, and
environmental conservation. It emphasizes the positive impacts of sustainable practices on resident well
being, economic diversification, and community resilience. However, certain gaps and limitations, such as
contextual variations, the need for quantitative analysis, challenges in measurement and evaluation, power
dynamics, and the integration of local perspectives, should be addressed in future research. By addressing
these gaps, stakeholders can further enhance sustainable tourism practices, foster positive relationships, and
ensure the long-term viability of tourism as a driver of inclusive and sustainable development.
Keywords: Tourism, Host-Community, Sustainable Tourism, Cultural Tourism
This slide was shared in Provincial Youth Conference - Karnali Province in September 17, 2020. This explains the linkages of Culture and Tourism, youth engagement for achieving SDGs.
Sustainable Tourism and Culture: A Symbiotic RelationshipIEREK Press
Cultural Tourism offers a strong motivation to preserve the elements of cultural heritage in tourist destinations. It helps to preserve cultural elements as important tourist attractions. Cultural tourism’s notion is unlimited to visiting monumental attractions only, but it has also become an interactive experience with the social fabric of the community through attending exhibitions, festivals and events,and the purchase of traditional local products. Thus, the human capital factor in tourism is linked to the quality of tourism products. With the growth of international tourism, the importance of sustainable tourism development has emerged to protect natural, cultural, and human resources, in addition to achieving economic development. As non-sustainable tourism development has led to the deterioration of tourism resources. This research paper examines if cultural tourism contributes to decrease tourism seasonality and achieve sustainable tourism development in cultural heritage sites. A case study of Aswan was selected. Aswan has unique and important elements of cultural heritage (Tangible and Intangible), but it still faces many problems like tourism seasonality, besides its tourism is still weak compared with other cities that have the same tourism potential. Based on a literature review and analytical study of global examples that achieved sustainability in cultural heritage sites, a field study of Aswan was conducted to evaluate the current status of cultural tourism, besides illustrating the challenges of achieving sustainability. The major result that has emerged from the study is paying attention to cultural tourism is the possible solution to the challenges that Aswan tourism faces. Finally, the paper concluded that investment in human capital creates opportunities for cultural tourism which in return resolves one of tourism’s major challenges: seasonality.
Tourism is one of the world’s fastest growing industries and is a major source of income for many countries. It can have both positive and negative impacts towards the image of the particular destinations tourism image. Sustainable tourism development attempts to find the balance between Environment, Economic and Culture to create an improved quality of life for the host community. The paper analyses about the concepts, practices, strategies, issues and trends of Sustainable Tourism Development
Study on Tourism and Intangible Cultural Heritage Summary Dr Lendy Spires
Why Tourism & Intangible Cultural Heritage? UNWTO Study on Tourism and Intangible Cultural Heritage Intangible Cultural Heritage is embodied in those practices, expressions, knowledge, and skills, as well as in associated objects and cultural spaces, that communities and individuals recognize as part of their cultural heritage. Transmitted through generations and constantly recreated, it provides humanity with a sense of identity and continuity.* This global wealth of traditions has become one of the principal motivations for travel, with tourists seeking to engage with new cultures and experience the global variety of performing arts, handicrafts, rituals, cuisines, and interpretations of nature and the universe.
As celebrated on World Tourism Day 2011, ‘Tourism – Linking Cultures’, the cultural interaction spurred by such encounters prompts dialogue, builds understanding, and, in turn, fosters tolerance and peace. One of the challenges currently facing the tourism sector is to contribute to the identification, protection and safeguarding of intangible cultural heritage through tourism development. Fostering the responsible use of this living heritage for tourism purposes can provide new employment opportunities, help alleviate poverty, curb rural flight migration among the young and marginally-employed, and nurture a sense of pride among communities.
Tourism also offers a powerful incentive for preserving and enhancing intangible cultural heritage, as the revenue it generates can be channelled back into initiatives to aid its long-term survival. Intangible cultural heritage must be thoughtfully managed if it is to survive in an increasingly globalised world. True partnerships between communities and the tourism and heritage sectors can only occur if all sides develop a genuine appreciation for each other’s aspirations and values.
Cultural and heritage tourism management; the value of cultural and heritage ...Witsathit Somrak
This research focuses on finding the value of local communities in Thailand and measuring the perception of local communities on the values of cultural heritage tourism and on the quality of life. The research scopes used in this study was to collect data from local people as a database, which was found by searching for local community values and creating a research tool to map the relationship between the values of cultural heritage tourism and activities relevant. This will be used to measure the perception of local communities in Thailand. The study found that most Thais recognise that the values of cultural heritage tourism has positive effects rather than negative effects, recognising that cultural heritage tourism has the most benefits economic impact, followed by culture, society and environment, respectively as well as the cultural heritage tourism has the most negative impact on the environment, followed by social, cultural and environmental issues.
Abstract:
This comprehensive review examines the role of stakeholder engagement and sustainable tourism practices
in fostering positive relationships between tourism and host communities. Effective stakeholder
engagement enhances community satisfaction, trust, and a sense of ownership in tourism development.
Sustainable tourism practices contribute to community economic benefits, cultural preservation, and
environmental conservation. It emphasizes the positive impacts of sustainable practices on resident well
being, economic diversification, and community resilience. However, certain gaps and limitations, such as
contextual variations, the need for quantitative analysis, challenges in measurement and evaluation, power
dynamics, and the integration of local perspectives, should be addressed in future research. By addressing
these gaps, stakeholders can further enhance sustainable tourism practices, foster positive relationships, and
ensure the long-term viability of tourism as a driver of inclusive and sustainable development.
Keywords: Tourism, Host-Community, Sustainable Tourism, Cultural Tourism
This slide was shared in Provincial Youth Conference - Karnali Province in September 17, 2020. This explains the linkages of Culture and Tourism, youth engagement for achieving SDGs.
Sustainable Tourism and Culture: A Symbiotic RelationshipIEREK Press
Cultural Tourism offers a strong motivation to preserve the elements of cultural heritage in tourist destinations. It helps to preserve cultural elements as important tourist attractions. Cultural tourism’s notion is unlimited to visiting monumental attractions only, but it has also become an interactive experience with the social fabric of the community through attending exhibitions, festivals and events,and the purchase of traditional local products. Thus, the human capital factor in tourism is linked to the quality of tourism products. With the growth of international tourism, the importance of sustainable tourism development has emerged to protect natural, cultural, and human resources, in addition to achieving economic development. As non-sustainable tourism development has led to the deterioration of tourism resources. This research paper examines if cultural tourism contributes to decrease tourism seasonality and achieve sustainable tourism development in cultural heritage sites. A case study of Aswan was selected. Aswan has unique and important elements of cultural heritage (Tangible and Intangible), but it still faces many problems like tourism seasonality, besides its tourism is still weak compared with other cities that have the same tourism potential. Based on a literature review and analytical study of global examples that achieved sustainability in cultural heritage sites, a field study of Aswan was conducted to evaluate the current status of cultural tourism, besides illustrating the challenges of achieving sustainability. The major result that has emerged from the study is paying attention to cultural tourism is the possible solution to the challenges that Aswan tourism faces. Finally, the paper concluded that investment in human capital creates opportunities for cultural tourism which in return resolves one of tourism’s major challenges: seasonality.
The Role of Education and Sustainable Tourism in Achieving Cost Effectiveness...YogeshIJTSRD
The article highlights the importance of sustainable development and sustainable tourism, their economic, social and environmental aspects, and analyzes their role in achieving economic efficiency. In addition, the level of study of sustainable tourism in terms of the area and their problems are illuminated. The most developed countries widely implement educational programs in the field of tourism. These programs cover virtually all levels from high school to university and virtually all prism sectors. The initial programs are focused on the hospitality sector, whose educational function is aimed at those who intend to work in the catering or leisure sector. In addition, the STEP and TEDQUAL training standards in the development of the Sustainable Tourism Program of the World Tourism Organization, which is being implemented within the framework of the UN program are extensively introduced. Its activities over the past decades and more have mainly been aimed at supporting the development of tourism education worldwide. This has been accomplished in a variety of ways. Sustainable tourism in Uzbekistan during the pandemic and its impact on economic efficiency and education and sustainable tourism has proven to be the best way out of this global epidemic without an economic crisis. Khayrullaeva Nilufarbeim Nematilloyevna | Kadirova Shafoat Khabibulloyevna | Aripova Makhliyo Salakhiddinovna | Latifova Mekhrigul Ergashovna "The Role of Education and Sustainable Tourism in Achieving Cost Effectiveness during a Pandemic" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | Innovative Development of Modern Research , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd39823.pdf Paper URL : https://www.ijtsrd.com/humanities-and-the-arts/tourism/39823/the-role-of-education-and-sustainable-tourism-in-achieving-cost-effectiveness-during-a-pandemic/khayrullaeva-nilufarbeim-nematilloyevna
Community based tourism.
A community based tourism project to understand the term and its benefits .Community-based tourism case studies in various regions & lessons from them
7 Leveraging Tourism for Promoting Sustainable Development of Hill States.pdfJIT KUMAR GUPTA
Text tries to look at the entire context of tourism in terms of human living and rapid urbanisation; tries to explain the impact of tourism in the hill Areas, culture and fragile environment . It also suggests few options to overcome existing challenges in hill areas to make tourism supportive of environment, ecology, growth, bio-diversity and sustainability.
India – tourism development & sustainable growth 2020Harsh Ahuja
As Global warming, Climate change, rapid Industrialisation and the Internet make deeper inroads into our daily lives… we as responsible World citizen’s need to develop upon opportunities provided by the Hospitality & Tourism Industry ( the world’s largest Industry )1 to provide sustainable development and livelihood options to the local populace - worldwide. The United Nations has commendably chosen to undertake part of the same under the aegis of the UNWTO ( United Nations World Tourism Organisation ) declaring 2017 as the UN's International year of Sustainable Tourism for Development. A perspective for the development of sustainable tourism in India.
Exploring The Community Participation, Tourism Village, And Social-Economic T...inventionjournals
Pentingsari is one of tourist village destination areas because of the unique culture and beauty environment. This study aims to development the community participation in recent area of an effective tourism village that increases the economic growth, socio-cultural and environmental. The development of tourism in Indonesia is familiar with the trend of ecotourism as one approach to tourism development (Chang et al., 2012). This study uses a qualitative approach by adopting the interpretive paradigm. Result findings show empowerment of rural communities in Pentingsari village can maximize the utilization of potential of nature and environment, as well as to empower communities by maximizing the utilization of social culture, customs and historical heritage of rural communities by maximizing the potential of agriculture and plantation. Overall, government can improve the local economy, particularly encouraging for emergence of new entrepreneurs in this area, entrepreneur will boost the competitiveness of businesses in this village with an increase in entrepreneurial spirit by socio-economic and environmental impacts. Keywords: community participation, tourism village, socio-economic, and environment impact.
Sustainable Development Strategies of Domestic and International Tourism in R...ijtsrd
Given the complexity of the issues surrounding the concept of sustainable tourism, the current paper tries to provide a unified methodology to assess tourism sustainability. This work paper also will help us to analyze the chapter of tourism’s sustainable development, which is a development strategy. Given the economic, social and political importance in tourism, and also the overall contribution to the development of a region, we considered that a distinct approach of the tourism development strategies was required in domestic and international terms.This is then followed by a more detailed account on the conditions for a successful sustainable tourism policy, focusing in particular on collaboration and coordination, participation, decentralisation and information as well as strategic planning. These policy instruments are seen as crucial to facilitate sustainable tourism development.On the local level, the development strategy of Rwanda considers that tourism can become one of the key factors in the process of renewed strengths of the economy, given the fact that Rwanda has huge tourism potential, which is appropriate to the different types of tourism, at national and regional level. It is considered that one of the main issues which need to be addressed is the use of the Rwanda tourism potential and its use in inappropriate conditions. Alphonse Habimana | Prof. Dr. Ricardo Saaverdra | Prof. Vince Sinining "Sustainable Development Strategies of Domestic and International Tourism in Rwanda" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-7 | Issue-2 , April 2023, URL: https://www.ijtsrd.com.com/papers/ijtsrd53914.pdf Paper URL: https://www.ijtsrd.com.com/management/other/53914/sustainable-development-strategies-of-domestic-and-international-tourism-in-rwanda/alphonse-habimana
This paper aims to investigate the ways of strengthening and improving of cultural and historical heritage in order to enhance tourism attraction between cross border regions in Serbia (Vojvodina) and Hungary. In the long-run it can enhance tourism development and generate new job opportunities, contribute to the development of relevant partnership and networks, which are needed for rural tourism development.
In this paper, tourism is being explored as a social and economic phenomenon affecting the entire economic and social life. Therefore, there is a need to approach the overall tourism development more accurately and with greater responsibility based on principles of sustainability. In this context, the aim of the research in this paper is to identify and evaluate indicators that support the sustainable development of tourism. Selected patterns of sustainable development indicators from various available systems were used in the research. The research will examine the hypothesis that links sustainable development, responsible and excellence-based tourism using Istria as an example. We also confirm that the link between sustainable development, responsible tourism and destination excellence is measurable and unbreakable.
Abstract:
The hospitality industry is experiencing a significant transformation with the rise of service robots. Service
robots, also known as robotic assistants or autonomous robots, are intelligent machines designed to perform
various tasks and interact with guests in hospitality settings. These robots can be found in hotels,
restaurants, cruise ships, and other hospitality establishments, offering a range of services such as concierge
assistance, room service delivery, and guest interaction. By examining the existing literature and conducting
relevant research, the objective is to provide insights into the benefits, challenges, and potential solutions
associated with the integration of service robots in hospitality settings. A comprehensive literature review is
conducted to gather existing knowledge, theories, and findings related to service robots in the hospitality
industry. Academic databases, scholarly journals, conference proceedings, and relevant industry reports are
consulted to identify relevant studies. The results from the study indicate that the majority of customers
perceive service robots positively, with high satisfaction ratings for personalized interactions and quick
service delivery. Customers appreciate the convenience and novelty of interacting with robots, leading to
increased overall satisfaction scores. The research on the rise of service robots in the hospitality industry
demonstrates their potential to enhance customer satisfaction, improve operational efficiency, and reshape
employee dynamics. The positive customer response and increased job satisfaction among employees
indicate the promising role of service robots in hospitality settings.
Keywords: Service robots, Hospitality industry, Customer satisfaction, Operational efficiency.
Abstract:
This comprehensive review explores the influence of online travel reviews on tourist decision-making and
destination choices. In recent years, the rise of online platforms and social media has significantly
transformed the way travelers seek and evaluate information about destinations. Online travel reviews,
posted by fellow tourists, play a crucial role in shaping the perceptions and decisions of potential travelers.
The review begins by examining the theoretical foundations and frameworks used to understand the impact
of online travel reviews on tourist behavior. It discusses concepts such as social influence, information
processing, and trust formation, which are relevant in the context of online reviews. Various research
methodologies, including quantitative, qualitative, and mixed-method approaches, have been employed to
investigate the influence of online travel reviews on decision-making. The review further analyzes the key
factors that influence the impact of online travel reviews on tourist behavior. These factors include review
credibility, review valence (positive or negative), review volume, reviewer characteristics, and the role of
online platforms. Additionally, it explores the role of review characteristics such as review length, source
expertise, and review content in shaping tourists' perceptions and decision-making processes. The review
also highlights the challenges and limitations associated with online travel reviews. These include issues of
review authenticity, fake reviews, bias, and the potential impact of review manipulation on decision
making. Furthermore, the review explores the role of destination marketing organizations and service
providers in managing and leveraging online travel reviews to enhance destination competitiveness. This
comprehensive review provides valuable insights into the influence of online travel reviews on tourist
decision-making and destination choices. It identifies gaps in the existing literature, suggests future
research directions, and offers practical implications for destination management organizations, service
providers, and online platforms in harnessing the power of online travel reviews to enhance tourist
experiences and destination competitiveness.
Keywords: online travel reviews, tourist decision-making, destination choices, social influence,
information processing.
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The Role of Education and Sustainable Tourism in Achieving Cost Effectiveness...YogeshIJTSRD
The article highlights the importance of sustainable development and sustainable tourism, their economic, social and environmental aspects, and analyzes their role in achieving economic efficiency. In addition, the level of study of sustainable tourism in terms of the area and their problems are illuminated. The most developed countries widely implement educational programs in the field of tourism. These programs cover virtually all levels from high school to university and virtually all prism sectors. The initial programs are focused on the hospitality sector, whose educational function is aimed at those who intend to work in the catering or leisure sector. In addition, the STEP and TEDQUAL training standards in the development of the Sustainable Tourism Program of the World Tourism Organization, which is being implemented within the framework of the UN program are extensively introduced. Its activities over the past decades and more have mainly been aimed at supporting the development of tourism education worldwide. This has been accomplished in a variety of ways. Sustainable tourism in Uzbekistan during the pandemic and its impact on economic efficiency and education and sustainable tourism has proven to be the best way out of this global epidemic without an economic crisis. Khayrullaeva Nilufarbeim Nematilloyevna | Kadirova Shafoat Khabibulloyevna | Aripova Makhliyo Salakhiddinovna | Latifova Mekhrigul Ergashovna "The Role of Education and Sustainable Tourism in Achieving Cost Effectiveness during a Pandemic" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | Innovative Development of Modern Research , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd39823.pdf Paper URL : https://www.ijtsrd.com/humanities-and-the-arts/tourism/39823/the-role-of-education-and-sustainable-tourism-in-achieving-cost-effectiveness-during-a-pandemic/khayrullaeva-nilufarbeim-nematilloyevna
Community based tourism.
A community based tourism project to understand the term and its benefits .Community-based tourism case studies in various regions & lessons from them
7 Leveraging Tourism for Promoting Sustainable Development of Hill States.pdfJIT KUMAR GUPTA
Text tries to look at the entire context of tourism in terms of human living and rapid urbanisation; tries to explain the impact of tourism in the hill Areas, culture and fragile environment . It also suggests few options to overcome existing challenges in hill areas to make tourism supportive of environment, ecology, growth, bio-diversity and sustainability.
India – tourism development & sustainable growth 2020Harsh Ahuja
As Global warming, Climate change, rapid Industrialisation and the Internet make deeper inroads into our daily lives… we as responsible World citizen’s need to develop upon opportunities provided by the Hospitality & Tourism Industry ( the world’s largest Industry )1 to provide sustainable development and livelihood options to the local populace - worldwide. The United Nations has commendably chosen to undertake part of the same under the aegis of the UNWTO ( United Nations World Tourism Organisation ) declaring 2017 as the UN's International year of Sustainable Tourism for Development. A perspective for the development of sustainable tourism in India.
Exploring The Community Participation, Tourism Village, And Social-Economic T...inventionjournals
Pentingsari is one of tourist village destination areas because of the unique culture and beauty environment. This study aims to development the community participation in recent area of an effective tourism village that increases the economic growth, socio-cultural and environmental. The development of tourism in Indonesia is familiar with the trend of ecotourism as one approach to tourism development (Chang et al., 2012). This study uses a qualitative approach by adopting the interpretive paradigm. Result findings show empowerment of rural communities in Pentingsari village can maximize the utilization of potential of nature and environment, as well as to empower communities by maximizing the utilization of social culture, customs and historical heritage of rural communities by maximizing the potential of agriculture and plantation. Overall, government can improve the local economy, particularly encouraging for emergence of new entrepreneurs in this area, entrepreneur will boost the competitiveness of businesses in this village with an increase in entrepreneurial spirit by socio-economic and environmental impacts. Keywords: community participation, tourism village, socio-economic, and environment impact.
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In this paper, tourism is being explored as a social and economic phenomenon affecting the entire economic and social life. Therefore, there is a need to approach the overall tourism development more accurately and with greater responsibility based on principles of sustainability. In this context, the aim of the research in this paper is to identify and evaluate indicators that support the sustainable development of tourism. Selected patterns of sustainable development indicators from various available systems were used in the research. The research will examine the hypothesis that links sustainable development, responsible and excellence-based tourism using Istria as an example. We also confirm that the link between sustainable development, responsible tourism and destination excellence is measurable and unbreakable.
Similar to Exploring the Role of Cultural Heritage Tourism in Promoting Intercultural Understanding and Sustainable Development-A Comprehensive Review.pdf (20)
Abstract:
The hospitality industry is experiencing a significant transformation with the rise of service robots. Service
robots, also known as robotic assistants or autonomous robots, are intelligent machines designed to perform
various tasks and interact with guests in hospitality settings. These robots can be found in hotels,
restaurants, cruise ships, and other hospitality establishments, offering a range of services such as concierge
assistance, room service delivery, and guest interaction. By examining the existing literature and conducting
relevant research, the objective is to provide insights into the benefits, challenges, and potential solutions
associated with the integration of service robots in hospitality settings. A comprehensive literature review is
conducted to gather existing knowledge, theories, and findings related to service robots in the hospitality
industry. Academic databases, scholarly journals, conference proceedings, and relevant industry reports are
consulted to identify relevant studies. The results from the study indicate that the majority of customers
perceive service robots positively, with high satisfaction ratings for personalized interactions and quick
service delivery. Customers appreciate the convenience and novelty of interacting with robots, leading to
increased overall satisfaction scores. The research on the rise of service robots in the hospitality industry
demonstrates their potential to enhance customer satisfaction, improve operational efficiency, and reshape
employee dynamics. The positive customer response and increased job satisfaction among employees
indicate the promising role of service robots in hospitality settings.
Keywords: Service robots, Hospitality industry, Customer satisfaction, Operational efficiency.
Abstract:
This comprehensive review explores the influence of online travel reviews on tourist decision-making and
destination choices. In recent years, the rise of online platforms and social media has significantly
transformed the way travelers seek and evaluate information about destinations. Online travel reviews,
posted by fellow tourists, play a crucial role in shaping the perceptions and decisions of potential travelers.
The review begins by examining the theoretical foundations and frameworks used to understand the impact
of online travel reviews on tourist behavior. It discusses concepts such as social influence, information
processing, and trust formation, which are relevant in the context of online reviews. Various research
methodologies, including quantitative, qualitative, and mixed-method approaches, have been employed to
investigate the influence of online travel reviews on decision-making. The review further analyzes the key
factors that influence the impact of online travel reviews on tourist behavior. These factors include review
credibility, review valence (positive or negative), review volume, reviewer characteristics, and the role of
online platforms. Additionally, it explores the role of review characteristics such as review length, source
expertise, and review content in shaping tourists' perceptions and decision-making processes. The review
also highlights the challenges and limitations associated with online travel reviews. These include issues of
review authenticity, fake reviews, bias, and the potential impact of review manipulation on decision
making. Furthermore, the review explores the role of destination marketing organizations and service
providers in managing and leveraging online travel reviews to enhance destination competitiveness. This
comprehensive review provides valuable insights into the influence of online travel reviews on tourist
decision-making and destination choices. It identifies gaps in the existing literature, suggests future
research directions, and offers practical implications for destination management organizations, service
providers, and online platforms in harnessing the power of online travel reviews to enhance tourist
experiences and destination competitiveness.
Keywords: online travel reviews, tourist decision-making, destination choices, social influence,
information processing.
Abstract:
This paper examines the relationship between hotel food experiences and travelers' destination choices and
satisfaction. The study aims to understand how hotel food experiences influence travelers' decision-making
processes and their overall perception of the hotel and destination. The paper presents a comprehensive
literature review that encompasses various studies investigating the impact of hotel food experiences on
travelers' choices and satisfaction. The findings suggest that positive hotel food experiences significantly
influence travelers' destination choices and contribute to their overall satisfaction with their stay. Factors
such as food quality, variety, authenticity, presentation, sustainability practices, innovation, safety
measures, authenticity, and customization play significant roles in shaping travelers' dining choices and
enhancing their satisfaction. Additionally, the influence of hotel food experiences extends beyond the
immediate dining experience, influencing travelers' overall perception of the hotel and destination.
However, the literature review also reveals several gaps and limitations that need to be addressed in future
research. These include the need for more representative samples, the incorporation of contextual factors,
the utilization of objective measures, longitudinal studies, multi-destination comparisons, segmentation
analysis, economic considerations, and the examination of external factors. Understanding the relationship
between hotel food experiences and travelers' choices and satisfaction is essential for hoteliers and
destination marketers to improve their offerings, meet travelers' preferences, and enhance guest
experiences. By addressing the identified gaps and limitations, researchers and practitioners can further
advance our knowledge in this field and develop effective strategies to deliver exceptional dining
experiences that positively influence travelers' destination choices and satisfaction.
Keywords: Hotel food, Travelers, Dining experiences, Satisfaction, Decision-making,
Abstract:
This research focuses on the integration of robotic technology in hotels with the aim of enhancing guest
experience and improving operational efficiency. By reviewing existing literature, this study provides an
overview of the key findings, identifies gaps, and highlights limitations in the current research landscape.
The findings from the reviewed studies consistently demonstrate that guest’s express higher satisfaction
levels when interacting with robot concierge services, robotic room service, and robotic butlers. The
convenience, efficiency, and personalized experiences provided by robots contribute to positive guest
perceptions and increased engagement. Furthermore, hotels have observed notable improvements in
operational efficiency, including reduced staff workload, faster response times, and increased productivity.
However, there are several gaps and limitations in the existing research. Long-term studies are needed to
assess the sustainability and durability of the positive effects of robotic technology in hotels. Contextual
factors, such as hotel size, location, and cultural differences, have not been extensively explored and could
impact guest perceptions and acceptance. Cost considerations, including investment and maintenance
expenses, require further investigation. The dynamics of human-robot collaboration in hotel operations and
the impact on employee job satisfaction and roles also need to be examined. Additionally, the influence of
guest segmentation on the acceptance and interaction with robotic technology has not been extensively
studied. This research highlights the potential benefits of robotic technology in hotels and emphasizes the
need for further exploration to maximize its impact. The findings provide valuable insights for researchers,
hoteliers, and practitioners interested in leveraging robotic technology to create exceptional guest
experiences and improve operational effectiveness in the hospitality industry.
Keywords: Robotic technology, Hotel industry, Guest experience, Guest satisfaction, Operational
efficiency.
Abstract:
This literature analysis explores the convergence of artificial intelligence (AI) and the tourism industry,
shedding light on the multifaceted impact of AI applications. The study reviews 15 key research papers that
delve into various aspects of AI adoption in tourism, including customer service, marketing, sustainability,
and ethical considerations. The findings reveal that AI has emerged as a powerful tool for enhancing
customer service, with AI-driven chatbots improving interactions and personalized recommendations
boosting sales. Moreover, AI's predictive capabilities have significantly improved demand forecasting in
the hospitality sector, leading to more efficient resource allocation and cost savings.AI has also played a
pivotal role in the development of smart destinations, making tourism more sustainable and visitor
friendly. Additionally, it has revolutionized marketing efforts, targeting audiences with personalized
content and resulting in higher engagement and conversion rates. Furthermore, AI has been employed to
enhance the management of tourist attractions, event planning, and travel insurance underwriting,
contributing to improved visitor experiences and operational efficiency. However, ethical concerns,
including AI bias and potential job displacement, have been raised in the studies, emphasizing the
importance of responsible AI development in the tourism industry. The study identifies gaps and
limitations in current research, including the limited focus on small and medium enterprises, regional
variations, and the need for long-term impact assessments. Other gaps relate to the ethical concerns and
mitigation strategies, AI's role in cultural heritage preservation, and the accessibility of tourism for diverse
travelers. Additionally, the study underscores the importance of addressing these gaps to ensure the
sustainable and responsible adoption of AI in the tourism industry. Future research opportunities include
investigating AI's impact on job displacement, AI's role in sustainable tourism practices, and the
development of AI policies and regulations specific to tourism. In conclusion, this literature analysis
provides valuable insights into the dynamic partnership between AI and tourism, highlighting the benefits,
challenges, and opportunities that lie ahead in the evolving landscape of AI-driven tourism experiences.
Keywords: AI in Sustainable Tourism, AI in Travel Personalization, Ethical AI in Tourism, Smart
Destinations and AI, AI in Tourism Crisis Management
The tourism sector, like many others, is undergoing significant transformation due to the integration of
Artificial Intelligence (AI). This comprehensive review encapsulates findings from numerous studies
examining the multifaceted impacts of AI on the tourism industry. The literature reveals a pronounced shift
towards personalized travel experiences, with a majority of travelers expressing preference for AI-driven
recommendations. Efficiency in operations, manifested through tools like chatbots and predictive analytics,
emerges as a pivotal advantage. Virtual Reality (VR) and drones are highlighted as transformative tools,
offering tourists novel ways to explore destinations.
However, while the technological advantages are substantial, concerns arise. The human touch, an essence
of hospitality, is often missed in heavily automated environments. Ethical concerns, particularly around data
privacy and job displacement, call for more transparent and regulated AI integration.
Innovations such as AI-powered sentiment analysis, real-time translation, and augmented reality tours
underscore the potential of AI to revolutionize tourist experiences. Simultaneously, there's a rising emphasis
on leveraging AI for sustainable and responsible tourism.
AI offers vast opportunities for the tourism sector, a judicious balance ensuring ethical considerations and
the retention of the intrinsic human-centric nature of tourism is crucial.
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