Abstract:
This paper examines the relationship between hotel food experiences and travelers' destination choices and
satisfaction. The study aims to understand how hotel food experiences influence travelers' decision-making
processes and their overall perception of the hotel and destination. The paper presents a comprehensive
literature review that encompasses various studies investigating the impact of hotel food experiences on
travelers' choices and satisfaction. The findings suggest that positive hotel food experiences significantly
influence travelers' destination choices and contribute to their overall satisfaction with their stay. Factors
such as food quality, variety, authenticity, presentation, sustainability practices, innovation, safety
measures, authenticity, and customization play significant roles in shaping travelers' dining choices and
enhancing their satisfaction. Additionally, the influence of hotel food experiences extends beyond the
immediate dining experience, influencing travelers' overall perception of the hotel and destination.
However, the literature review also reveals several gaps and limitations that need to be addressed in future
research. These include the need for more representative samples, the incorporation of contextual factors,
the utilization of objective measures, longitudinal studies, multi-destination comparisons, segmentation
analysis, economic considerations, and the examination of external factors. Understanding the relationship
between hotel food experiences and travelers' choices and satisfaction is essential for hoteliers and
destination marketers to improve their offerings, meet travelers' preferences, and enhance guest
experiences. By addressing the identified gaps and limitations, researchers and practitioners can further
advance our knowledge in this field and develop effective strategies to deliver exceptional dining
experiences that positively influence travelers' destination choices and satisfaction.
Keywords: Hotel food, Travelers, Dining experiences, Satisfaction, Decision-making,
Customer Satisfaction and Revisit Intention towards Fast Food Restaurants in ...Dr. Amarjeet Singh
This study aimed at examining factors that effect of food taste, food quality, service quality, perceived price, responsiveness, restaurant environment on customer satisfaction and revisit intention. Data were collected through a structured questionnaire survey of fast food restaurant customers in a selected metropolitan area from Colombo district and students from University of Sri Jayewardenepura. The data were analyzed using SPSS 21.0 and R Studio 3.5.1 software. The study has found that food quality and perceived price are the important antecedents of restaurant customer satisfaction. Further, the results clearly showed a significant role of customer satisfaction on revisit intention and crucial impact of perceived price on customer satisfaction. In addition, revisit intention towards the fast food restaurant is directly influenced by food tastes. This study collected data from two selected groups; students from University of Sri Jayewardenepura and one metropolitan area, and data has analyzed further based on demographic characteristics further to confirm the results. Therefore, this study provides valuable insight to restaurant managers on attracting, retaining and satisfying their customers.
Are Satisfied Tourists Loyal Tourists? A Case Study in Algarve, PortugalPedro Cravo
We present a reflection about the relation that may exist between consumers’ behaviour, quality and satisfaction with the tourist experience, and loyalty to a destination. Some authors state that satisfaction doesn’t guarantee loyalty, although some studies show that there is a bigger intention to return or recommend a destination in satisfied tourists. After exploring the different ideas of the main authors that have approached the subjects of consumer behaviour, quality of tourist experience and loyalty, as a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal. For that, we analysed part of the results from a study carried out by CIDER (Regional Economy Research and Development Centre), an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities and their intentions to return or recommend this destination. Although there are some limitations in the results obtained, we can confirm that tourist satisfaction contributes to a higher probability of loyalty to this destination.
- The document discusses a study on consumer behavior in restaurants. It analyzes factors like food quality, service, ambience, menu, and price that customers consider important in selecting a restaurant.
- Literature review discusses various viewpoints on factors influencing consumer satisfaction and restaurant success/failure. Studies found food quality to be the most important factor for over 50% of customers.
- Hypothesis testing was conducted to determine if customer ratings of restaurant attributes were statistically significant or neutral. The null hypothesis that ratings were neutral was rejected for all attributes, indicating significance.
Hospitality Ahead_Accor Report_2023.pdf This Is About Teportourobigandu
The document discusses key findings from Accor's research on evolving traveler expectations. It identifies nine areas of insight: meeting traveler needs through a sophisticated approach; the desire to seek and savor enriching experiences; the desire for self-fulfillment; connecting through "cool community" and spending time with one's "tribe"; adapting to the new talent mindset; thinking sustainably and locally; the importance of blending digital and human interactions; and expanding loyalty programs. It provides examples and opportunities for hospitality to address travelers' evolving rational and emotional needs and desires.
The Relationship Study between Service Quality on Customer Satisfaction in th...ijtsrd
The restaurant sector is one of the fastest growing sectors within the Mongolian economy. A questionnaire based study was selected to 121 peoples served to choose one service restaurant around in the capital of Ulaanbaatar. The research method was quantitative, and primary and secondary methods were used to analyze the data. According to the results, the hypotheses optioned that all the planed factor had a positive relationship with customer satisfaction. With the presence of these factors, customer satisfaction will increase. Enkhtsetseg Agvaan "The Relationship Study between Service Quality on Customer Satisfaction in the Luxury Restaurant Sector in Mongolia" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-5 , August 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33229.pdf Paper Url :https://www.ijtsrd.com/management/business-administration/33229/the-relationship-study-between-service-quality-on-customer-satisfaction-in-the-luxury-restaurant-sector-in-mongolia/enkhtsetseg-agvaan
This document provides an introduction and research design for a study about customer satisfaction and preferences in the restaurant industry in India. It discusses the following key points in 3 sentences:
The growth of the restaurant industry in India is due to variety of cuisines and changing lifestyles as more people are eating out. The study aims to examine the relationships between physical environment quality, interactional quality, and outcome quality on customer satisfaction and behavioral intentions. The objectives are to understand how service quality impacts attitudes and to identify the reasons for preference and satisfaction and their impact on brand prestige and positive word of mouth.
Customer Satisfaction and Revisit Intention towards Fast Food Restaurants in ...Dr. Amarjeet Singh
This study aimed at examining factors that effect of food taste, food quality, service quality, perceived price, responsiveness, restaurant environment on customer satisfaction and revisit intention. Data were collected through a structured questionnaire survey of fast food restaurant customers in a selected metropolitan area from Colombo district and students from University of Sri Jayewardenepura. The data were analyzed using SPSS 21.0 and R Studio 3.5.1 software. The study has found that food quality and perceived price are the important antecedents of restaurant customer satisfaction. Further, the results clearly showed a significant role of customer satisfaction on revisit intention and crucial impact of perceived price on customer satisfaction. In addition, revisit intention towards the fast food restaurant is directly influenced by food tastes. This study collected data from two selected groups; students from University of Sri Jayewardenepura and one metropolitan area, and data has analyzed further based on demographic characteristics further to confirm the results. Therefore, this study provides valuable insight to restaurant managers on attracting, retaining and satisfying their customers.
Are Satisfied Tourists Loyal Tourists? A Case Study in Algarve, PortugalPedro Cravo
We present a reflection about the relation that may exist between consumers’ behaviour, quality and satisfaction with the tourist experience, and loyalty to a destination. Some authors state that satisfaction doesn’t guarantee loyalty, although some studies show that there is a bigger intention to return or recommend a destination in satisfied tourists. After exploring the different ideas of the main authors that have approached the subjects of consumer behaviour, quality of tourist experience and loyalty, as a case study we tried to verify the situation of tourists that visit the Arade municipalities, in Algarve, Portugal. For that, we analysed part of the results from a study carried out by CIDER (Regional Economy Research and Development Centre), an organization based in the University of Algarve. This study aimed to evaluate the degree of satisfaction of tourists with their experiences in these municipalities and their intentions to return or recommend this destination. Although there are some limitations in the results obtained, we can confirm that tourist satisfaction contributes to a higher probability of loyalty to this destination.
- The document discusses a study on consumer behavior in restaurants. It analyzes factors like food quality, service, ambience, menu, and price that customers consider important in selecting a restaurant.
- Literature review discusses various viewpoints on factors influencing consumer satisfaction and restaurant success/failure. Studies found food quality to be the most important factor for over 50% of customers.
- Hypothesis testing was conducted to determine if customer ratings of restaurant attributes were statistically significant or neutral. The null hypothesis that ratings were neutral was rejected for all attributes, indicating significance.
Hospitality Ahead_Accor Report_2023.pdf This Is About Teportourobigandu
The document discusses key findings from Accor's research on evolving traveler expectations. It identifies nine areas of insight: meeting traveler needs through a sophisticated approach; the desire to seek and savor enriching experiences; the desire for self-fulfillment; connecting through "cool community" and spending time with one's "tribe"; adapting to the new talent mindset; thinking sustainably and locally; the importance of blending digital and human interactions; and expanding loyalty programs. It provides examples and opportunities for hospitality to address travelers' evolving rational and emotional needs and desires.
The Relationship Study between Service Quality on Customer Satisfaction in th...ijtsrd
The restaurant sector is one of the fastest growing sectors within the Mongolian economy. A questionnaire based study was selected to 121 peoples served to choose one service restaurant around in the capital of Ulaanbaatar. The research method was quantitative, and primary and secondary methods were used to analyze the data. According to the results, the hypotheses optioned that all the planed factor had a positive relationship with customer satisfaction. With the presence of these factors, customer satisfaction will increase. Enkhtsetseg Agvaan "The Relationship Study between Service Quality on Customer Satisfaction in the Luxury Restaurant Sector in Mongolia" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-5 , August 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33229.pdf Paper Url :https://www.ijtsrd.com/management/business-administration/33229/the-relationship-study-between-service-quality-on-customer-satisfaction-in-the-luxury-restaurant-sector-in-mongolia/enkhtsetseg-agvaan
This document provides an introduction and research design for a study about customer satisfaction and preferences in the restaurant industry in India. It discusses the following key points in 3 sentences:
The growth of the restaurant industry in India is due to variety of cuisines and changing lifestyles as more people are eating out. The study aims to examine the relationships between physical environment quality, interactional quality, and outcome quality on customer satisfaction and behavioral intentions. The objectives are to understand how service quality impacts attitudes and to identify the reasons for preference and satisfaction and their impact on brand prestige and positive word of mouth.
The Impact of Organizational Climate, Service Quality and customer Satisfacti...inventionjournals
The demand for vacation and accommodation has grown greatly because of the government’s policy on promoting tourism which is in line with the two-day weekend policy in Taiwan. Therefore, the demand for domestic tourist hotels has been growing accordingly. The purpose of this study is to explore the impacts of organizational climate, service quality and customer satisfaction on organizational performance. This study focused on section managers and front-line staff of international tourist hotels in Taipei City as the population of the study. Convenience sampling was used to draw samples from the population. The study results showed (1) organizational climate has significant positive impacts on organizational performance; (2) service quality has significant positive impacts on organizational performance; and (3) customer satisfaction also has significant positive impacts on organizational performance. In addition, the results of this study can be used by the relevant industry as a reference for business-related decision-making so as to get ahead of the game, grasp the profit-making opportunities and improve the organizational performance.
10122607 陳俐君 (relationships among hedonic and utilitarian values, satisfactio...seashell09
This study examined the relationships between hedonic and utilitarian values, customer satisfaction, and behavioral intentions in the fast-casual restaurant industry. The researchers hypothesized that perceived value positively impacts customer satisfaction and behavioral intentions, and customer satisfaction positively impacts behavioral intentions. The results supported all hypotheses and showed that utilitarian value had a stronger influence on both customer satisfaction and behavioral intentions than hedonic value. The proposed model was able to predict customers' behavioral intentions to revisit and recommend the restaurant. However, the study only used students as participants, limiting generalizability. Future studies could use a more representative sample and consider additional variables like time pressure.
This document outlines a study conducted to identify service quality gaps for a college mess (cafeteria) using the SERVQUAL model. The study involved a literature review on service quality dimensions and models. Primary data was collected through a questionnaire from 100 students and analyzed using factor analysis and t-tests. Seven factors of service quality were identified. Results found a significant gap between student expectations and perceptions of service quality. Recommendations include improving reliability through on-time delivery of nutritious food, and improving employee assurance through training to better serve students.
11.the influence of service quality and price on customer satisfactionAlexander Decker
This document discusses a study on the influence of service quality and price on customer satisfaction of restaurant services in Khulna Division, Bangladesh. The study aimed to identify key drivers of customer satisfaction and link factors like service quality, price fairness, staff service, environment, image and loyalty to customer satisfaction. Researchers surveyed 450 customers in Khulna region, of which 246 responded. The study found customers had negative impressions of product/service quality, price fairness, staff service, environment, restaurant image and loyalty. The researchers suggest restaurants emphasize improving these critical issues to attract new and retain existing customers.
Evaluation of Patient Satisfaction in Relation to Patient Factors in Surgical...iosrjce
IOSR Journal of Dental and Medical Sciences is one of the speciality Journal in Dental Science and Medical Science published by International Organization of Scientific Research (IOSR). The Journal publishes papers of the highest scientific merit and widest possible scope work in all areas related to medical and dental science. The Journal welcome review articles, leading medical and clinical research articles, technical notes, case reports and others.
Examining the Differences in Service Quality Dimensions and their Consequence...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
This document outlines the research methodology for a study investigating the impact of food quality and service on customer satisfaction at The Republic Hotel in Sydney, Australia. The study will use qualitative methods, including interviews and feedback surveys, to understand customer and management perceptions. Three key objectives are defined: to investigate how food quality and service affects customers; to examine the relationship between these factors and customer satisfaction; and to demonstrate how food quality and service impacts customer satisfaction management. A literature review of previous related studies is also included. The research design incorporates an interpretivist paradigm and will collect primary data from customers and management to address the stated objectives.
Abstract:
This comprehensive review explores the influence of online travel reviews on tourist decision-making and
destination choices. In recent years, the rise of online platforms and social media has significantly
transformed the way travelers seek and evaluate information about destinations. Online travel reviews,
posted by fellow tourists, play a crucial role in shaping the perceptions and decisions of potential travelers.
The review begins by examining the theoretical foundations and frameworks used to understand the impact
of online travel reviews on tourist behavior. It discusses concepts such as social influence, information
processing, and trust formation, which are relevant in the context of online reviews. Various research
methodologies, including quantitative, qualitative, and mixed-method approaches, have been employed to
investigate the influence of online travel reviews on decision-making. The review further analyzes the key
factors that influence the impact of online travel reviews on tourist behavior. These factors include review
credibility, review valence (positive or negative), review volume, reviewer characteristics, and the role of
online platforms. Additionally, it explores the role of review characteristics such as review length, source
expertise, and review content in shaping tourists' perceptions and decision-making processes. The review
also highlights the challenges and limitations associated with online travel reviews. These include issues of
review authenticity, fake reviews, bias, and the potential impact of review manipulation on decision
making. Furthermore, the review explores the role of destination marketing organizations and service
providers in managing and leveraging online travel reviews to enhance destination competitiveness. This
comprehensive review provides valuable insights into the influence of online travel reviews on tourist
decision-making and destination choices. It identifies gaps in the existing literature, suggests future
research directions, and offers practical implications for destination management organizations, service
providers, and online platforms in harnessing the power of online travel reviews to enhance tourist
experiences and destination competitiveness.
Keywords: online travel reviews, tourist decision-making, destination choices, social influence,
information processing.
The Mediating Role of Relationship Quality in Association of Brand Performanc...inventionjournals
The tourism development in a destination is expected to increase the popularity of traditional brand that provides beneficial impact for local community. In marketing literature, customer loyalty has been recognized as a strategy in creating the popularity of a brand. The purpose of this paper is to investigate how traditional brand and relationship quality determine repurchase intention in Balinese food business at star hotels. The paper reviews the theoretical and empirical studies in field of brand performance and relationships marketing. A conceptual model is developed and tested in 180 samples of foreign tourists who have purchased the traditional Balinese food at number of star hotels in Bali. The research then tests a model of hypothesized relationships using structural equation modeling. Specifically, recent procedures for assessing direct and mediated effects are adopted. Research results showed that from two relationship quality factors consisting of satisfaction and trust, was trust plays an important role in determining the repurchase intention. The trust mediates the association of brand customer touch points, brand strategic, and satisfaction with repurchase intention. The findings also show the brand performance has an influence on satisfaction and trust. Trust is shown to be important predictor of repurchase intention as well as the satisfaction of having an influence on trust. The paper is conducted within Balinese traditional food business at star hotels in Bali, and the findings may not be generalizable to other locations or to other markets. The findings suggest that hotel managers must realizes that developing a brand for traditional food should be able to touch the customer and provide strategic impact for hotel. However, in order for customers to repurchase, they must be earned their trust, since the effects of traditional brand performance and satisfaction are indirect. This study presents potentially valuable information for hotel managers with regards to understanding brand performance and relationship quality, which are the key drivers of repurchase intention in traditional food business.
This study investigated the influence of social media on customer satisfaction in the restaurant industry. A survey was administered to 20 participants regarding their restaurant choices and influences. The results supported all three hypotheses: 1) favorable reviews positively influence restaurant choice, 2) word-of-mouth from friends/family positively influences restaurant search, and 3) word-of-mouth positively influences returning to restaurants. The implications are that social media reviews and word-of-mouth impact customer satisfaction and behaviors in the restaurant industry.
The Effect of Food Quality, Service and Physical Environment on Customer Sati...Olusola Folorunso
The document presents a case study on the effect of food quality, service, and physical environment on customer satisfaction at Kwara Hotel in Nigeria. It finds that most respondents were satisfied with the food quality, service, and physical environment at the hotel and that each of these variables influences customer satisfaction. However, there are still areas for improvement, such as strengthening staff training and incentives, to further increase guest satisfaction. The study contributes to understanding the relationship between these factors and customer satisfaction in hotels.
Gastronomic experiences as a key element in the development of a tourist dest...David Mora
The document discusses gastronomic experiences as a key element in developing tourist destinations. It finds that gastronomic experiences positively influence gastronomic satisfaction and loyalty to destinations. Gastronomic motivations also influence the perceived value and culinary experiences of travelers. Therefore, gastronomic experiences form the backbone of motivations, satisfaction, and loyalty for travelers visiting tourist destinations.
The Mediating Role of Relationship Quality in Association of Brand Performanc...inventionjournals
The tourism development in a destination is expected to increase the popularity of traditional brand that provides beneficial impact for local community. In marketing literature, customer loyalty has been recognized as a strategy in creating the popularity of a brand. The purpose of this paper is to investigate how traditional brand and relationship quality determine repurchase intention in Balinese food business at star hotels. The paper reviews the theoretical and empirical studies in field of brand performance and relationships marketing. A conceptual model is developed and tested in 180 samples of foreign tourists who have purchased the traditional Balinese food at number of star hotels in Bali. The research then tests a model of hypothesized relationships using structural equation modeling. Specifically, recent procedures for assessing direct and mediated effects are adopted. Research results showed that from two relationship quality factors consisting of satisfaction and trust, was trust plays an important role in determining the repurchase intention. The trust mediates the association of brand customer touch points, brand strategic, and satisfaction with repurchase intention. The findings also show the brand performance has an influence on satisfaction and trust. Trust is shown to be important predictor of repurchase intention as well as the satisfaction of having an influence on trust. The paper is conducted within Balinese traditional food business at star hotels in Bali, and the findings may not be generalizable to other locations or to other markets. The findings suggest that hotel managers must realizes that developing a brand for traditional food should be able to touch the customer and provide strategic impact for hotel. However, in order for customers to repurchase, they must be earned their trust, since the effects of traditional brand performance and satisfaction are indirect. This study presents potentially valuable information for hotel managers with regards to understanding brand performance and relationship quality, which are the key drivers of repurchase intention in traditional food business.
The document presents a study that examines the impact of destination personality, perceived quality, and customer satisfaction on tourists' behavioral intentions in India. It develops a conceptual model relating these factors and hypothesizes their relationships. An online survey was conducted and the data was analyzed using structural equation modeling. The results showed that customer satisfaction, destination personality, and perceived quality directly impact behavioral intentions. Customer satisfaction also mediates the relationship between perceived quality and behavioral intentions. The study contributes a model for understanding how these factors influence tourists' revisit and promotion intentions.
An Empirical Study on Food and Beverage Service Quality and Customer Satisfac...Dr. Amarjeet Singh
The hotel industry is one of the integral constituents in the flourishing tourism industry and is extremely competitive. In this competitive arena, service quality has become a crucial success factor in maintaining hotel standards. A strong, sustainable, outstanding service industry requires good service quality standards. However, due to the intangible nature of service products, measuring service quality is substantially challengeable than measuring the quality of physical products. Hence, this study attempts to investigate the impact of food and beverage service quality on customer satisfaction in the star graded hotels. Dambulla is one of the major tourist destinations in Sri Lanka, has been identified as the study area. A total of 150 foreign departure tourists who have visited three and above star graded hotels in the respective area were selected through a convenient sampling technique. A widely accepted SERVQUAL model was utilized to ascertain the findings. Primary data were collected through a self-administered structured questionnaire. Descriptive, frequency, Pearson correlation, and multiple regression analysis were conducted to analyze data using SPSS. The results reveal that there is a positive significant impact of tangibility, reliability, responsiveness, assurance of food and beverage service quality on customer satisfaction in the star graded hotels in Dambulla area. On the contrary, empathy shows that there is no impact on customer satisfaction. Moreover, tangibility is the most influential service quality attribute that affects customer satisfaction. Thus, the authorities must pay their attention towards improving the tangible evidence such as staff attires and appearance, aesthetic upkeep of interior and exterior, and provide reliable service for their guests with greater customer care.
The influence of service quality and price on customer satisfactionAlexander Decker
This study examines the influence of service quality and price on customer satisfaction of restaurant services in Khulna Division, Bangladesh. Researchers surveyed 450 customers but received responses from 246. The study found that customers had negative perceptions of product/service quality, price fairness, staff service, restaurant environment/facilities, image, and loyalty programs. The researchers suggest restaurants focus on improving these critical areas to attract new customers and retain existing ones.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The document summarizes a research study on the impact of price satisfaction and service satisfaction on customer loyalty in the hotel industry. It identifies five key dimensions of service quality - reception, staff friendliness, room service, restaurant/breakfast, and wellness area. It hypothesizes that these dimensions positively impact price satisfaction and service satisfaction. It also hypothesizes that price satisfaction and service satisfaction positively impact customer loyalty. A survey was conducted to measure customer responses on these variables and relationships using a 5-point Likert scale questionnaire. Factor analysis was used to analyze the data and validate the hypothesized relationships between the dimensions.
Abstract:
This comprehensive review examines the role of stakeholder engagement and sustainable tourism practices
in fostering positive relationships between tourism and host communities. Effective stakeholder
engagement enhances community satisfaction, trust, and a sense of ownership in tourism development.
Sustainable tourism practices contribute to community economic benefits, cultural preservation, and
environmental conservation. It emphasizes the positive impacts of sustainable practices on resident well
being, economic diversification, and community resilience. However, certain gaps and limitations, such as
contextual variations, the need for quantitative analysis, challenges in measurement and evaluation, power
dynamics, and the integration of local perspectives, should be addressed in future research. By addressing
these gaps, stakeholders can further enhance sustainable tourism practices, foster positive relationships, and
ensure the long-term viability of tourism as a driver of inclusive and sustainable development.
Keywords: Tourism, Host-Community, Sustainable Tourism, Cultural Tourism
The document summarizes key findings from 10 studies on the rise of service robots in the hospitality industry. The studies collectively found that service robots significantly enhance customer satisfaction and engagement, improve operational efficiency, and reduce labor costs. They offer personalized experiences, streamline processes, and contribute to a sense of novelty in the industry. However, the studies have limitations like small sample sizes and a lack of diversity. Future research should address these limitations and investigate the long-term impacts, acceptance, and regulatory concerns regarding service robots.
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The Impact of Organizational Climate, Service Quality and customer Satisfacti...inventionjournals
The demand for vacation and accommodation has grown greatly because of the government’s policy on promoting tourism which is in line with the two-day weekend policy in Taiwan. Therefore, the demand for domestic tourist hotels has been growing accordingly. The purpose of this study is to explore the impacts of organizational climate, service quality and customer satisfaction on organizational performance. This study focused on section managers and front-line staff of international tourist hotels in Taipei City as the population of the study. Convenience sampling was used to draw samples from the population. The study results showed (1) organizational climate has significant positive impacts on organizational performance; (2) service quality has significant positive impacts on organizational performance; and (3) customer satisfaction also has significant positive impacts on organizational performance. In addition, the results of this study can be used by the relevant industry as a reference for business-related decision-making so as to get ahead of the game, grasp the profit-making opportunities and improve the organizational performance.
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This study examined the relationships between hedonic and utilitarian values, customer satisfaction, and behavioral intentions in the fast-casual restaurant industry. The researchers hypothesized that perceived value positively impacts customer satisfaction and behavioral intentions, and customer satisfaction positively impacts behavioral intentions. The results supported all hypotheses and showed that utilitarian value had a stronger influence on both customer satisfaction and behavioral intentions than hedonic value. The proposed model was able to predict customers' behavioral intentions to revisit and recommend the restaurant. However, the study only used students as participants, limiting generalizability. Future studies could use a more representative sample and consider additional variables like time pressure.
This document outlines a study conducted to identify service quality gaps for a college mess (cafeteria) using the SERVQUAL model. The study involved a literature review on service quality dimensions and models. Primary data was collected through a questionnaire from 100 students and analyzed using factor analysis and t-tests. Seven factors of service quality were identified. Results found a significant gap between student expectations and perceptions of service quality. Recommendations include improving reliability through on-time delivery of nutritious food, and improving employee assurance through training to better serve students.
11.the influence of service quality and price on customer satisfactionAlexander Decker
This document discusses a study on the influence of service quality and price on customer satisfaction of restaurant services in Khulna Division, Bangladesh. The study aimed to identify key drivers of customer satisfaction and link factors like service quality, price fairness, staff service, environment, image and loyalty to customer satisfaction. Researchers surveyed 450 customers in Khulna region, of which 246 responded. The study found customers had negative impressions of product/service quality, price fairness, staff service, environment, restaurant image and loyalty. The researchers suggest restaurants emphasize improving these critical issues to attract new and retain existing customers.
Evaluation of Patient Satisfaction in Relation to Patient Factors in Surgical...iosrjce
IOSR Journal of Dental and Medical Sciences is one of the speciality Journal in Dental Science and Medical Science published by International Organization of Scientific Research (IOSR). The Journal publishes papers of the highest scientific merit and widest possible scope work in all areas related to medical and dental science. The Journal welcome review articles, leading medical and clinical research articles, technical notes, case reports and others.
Examining the Differences in Service Quality Dimensions and their Consequence...iosrjce
IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
This document outlines the research methodology for a study investigating the impact of food quality and service on customer satisfaction at The Republic Hotel in Sydney, Australia. The study will use qualitative methods, including interviews and feedback surveys, to understand customer and management perceptions. Three key objectives are defined: to investigate how food quality and service affects customers; to examine the relationship between these factors and customer satisfaction; and to demonstrate how food quality and service impacts customer satisfaction management. A literature review of previous related studies is also included. The research design incorporates an interpretivist paradigm and will collect primary data from customers and management to address the stated objectives.
Abstract:
This comprehensive review explores the influence of online travel reviews on tourist decision-making and
destination choices. In recent years, the rise of online platforms and social media has significantly
transformed the way travelers seek and evaluate information about destinations. Online travel reviews,
posted by fellow tourists, play a crucial role in shaping the perceptions and decisions of potential travelers.
The review begins by examining the theoretical foundations and frameworks used to understand the impact
of online travel reviews on tourist behavior. It discusses concepts such as social influence, information
processing, and trust formation, which are relevant in the context of online reviews. Various research
methodologies, including quantitative, qualitative, and mixed-method approaches, have been employed to
investigate the influence of online travel reviews on decision-making. The review further analyzes the key
factors that influence the impact of online travel reviews on tourist behavior. These factors include review
credibility, review valence (positive or negative), review volume, reviewer characteristics, and the role of
online platforms. Additionally, it explores the role of review characteristics such as review length, source
expertise, and review content in shaping tourists' perceptions and decision-making processes. The review
also highlights the challenges and limitations associated with online travel reviews. These include issues of
review authenticity, fake reviews, bias, and the potential impact of review manipulation on decision
making. Furthermore, the review explores the role of destination marketing organizations and service
providers in managing and leveraging online travel reviews to enhance destination competitiveness. This
comprehensive review provides valuable insights into the influence of online travel reviews on tourist
decision-making and destination choices. It identifies gaps in the existing literature, suggests future
research directions, and offers practical implications for destination management organizations, service
providers, and online platforms in harnessing the power of online travel reviews to enhance tourist
experiences and destination competitiveness.
Keywords: online travel reviews, tourist decision-making, destination choices, social influence,
information processing.
The Mediating Role of Relationship Quality in Association of Brand Performanc...inventionjournals
The tourism development in a destination is expected to increase the popularity of traditional brand that provides beneficial impact for local community. In marketing literature, customer loyalty has been recognized as a strategy in creating the popularity of a brand. The purpose of this paper is to investigate how traditional brand and relationship quality determine repurchase intention in Balinese food business at star hotels. The paper reviews the theoretical and empirical studies in field of brand performance and relationships marketing. A conceptual model is developed and tested in 180 samples of foreign tourists who have purchased the traditional Balinese food at number of star hotels in Bali. The research then tests a model of hypothesized relationships using structural equation modeling. Specifically, recent procedures for assessing direct and mediated effects are adopted. Research results showed that from two relationship quality factors consisting of satisfaction and trust, was trust plays an important role in determining the repurchase intention. The trust mediates the association of brand customer touch points, brand strategic, and satisfaction with repurchase intention. The findings also show the brand performance has an influence on satisfaction and trust. Trust is shown to be important predictor of repurchase intention as well as the satisfaction of having an influence on trust. The paper is conducted within Balinese traditional food business at star hotels in Bali, and the findings may not be generalizable to other locations or to other markets. The findings suggest that hotel managers must realizes that developing a brand for traditional food should be able to touch the customer and provide strategic impact for hotel. However, in order for customers to repurchase, they must be earned their trust, since the effects of traditional brand performance and satisfaction are indirect. This study presents potentially valuable information for hotel managers with regards to understanding brand performance and relationship quality, which are the key drivers of repurchase intention in traditional food business.
This study investigated the influence of social media on customer satisfaction in the restaurant industry. A survey was administered to 20 participants regarding their restaurant choices and influences. The results supported all three hypotheses: 1) favorable reviews positively influence restaurant choice, 2) word-of-mouth from friends/family positively influences restaurant search, and 3) word-of-mouth positively influences returning to restaurants. The implications are that social media reviews and word-of-mouth impact customer satisfaction and behaviors in the restaurant industry.
The Effect of Food Quality, Service and Physical Environment on Customer Sati...Olusola Folorunso
The document presents a case study on the effect of food quality, service, and physical environment on customer satisfaction at Kwara Hotel in Nigeria. It finds that most respondents were satisfied with the food quality, service, and physical environment at the hotel and that each of these variables influences customer satisfaction. However, there are still areas for improvement, such as strengthening staff training and incentives, to further increase guest satisfaction. The study contributes to understanding the relationship between these factors and customer satisfaction in hotels.
Gastronomic experiences as a key element in the development of a tourist dest...David Mora
The document discusses gastronomic experiences as a key element in developing tourist destinations. It finds that gastronomic experiences positively influence gastronomic satisfaction and loyalty to destinations. Gastronomic motivations also influence the perceived value and culinary experiences of travelers. Therefore, gastronomic experiences form the backbone of motivations, satisfaction, and loyalty for travelers visiting tourist destinations.
The Mediating Role of Relationship Quality in Association of Brand Performanc...inventionjournals
The tourism development in a destination is expected to increase the popularity of traditional brand that provides beneficial impact for local community. In marketing literature, customer loyalty has been recognized as a strategy in creating the popularity of a brand. The purpose of this paper is to investigate how traditional brand and relationship quality determine repurchase intention in Balinese food business at star hotels. The paper reviews the theoretical and empirical studies in field of brand performance and relationships marketing. A conceptual model is developed and tested in 180 samples of foreign tourists who have purchased the traditional Balinese food at number of star hotels in Bali. The research then tests a model of hypothesized relationships using structural equation modeling. Specifically, recent procedures for assessing direct and mediated effects are adopted. Research results showed that from two relationship quality factors consisting of satisfaction and trust, was trust plays an important role in determining the repurchase intention. The trust mediates the association of brand customer touch points, brand strategic, and satisfaction with repurchase intention. The findings also show the brand performance has an influence on satisfaction and trust. Trust is shown to be important predictor of repurchase intention as well as the satisfaction of having an influence on trust. The paper is conducted within Balinese traditional food business at star hotels in Bali, and the findings may not be generalizable to other locations or to other markets. The findings suggest that hotel managers must realizes that developing a brand for traditional food should be able to touch the customer and provide strategic impact for hotel. However, in order for customers to repurchase, they must be earned their trust, since the effects of traditional brand performance and satisfaction are indirect. This study presents potentially valuable information for hotel managers with regards to understanding brand performance and relationship quality, which are the key drivers of repurchase intention in traditional food business.
The document presents a study that examines the impact of destination personality, perceived quality, and customer satisfaction on tourists' behavioral intentions in India. It develops a conceptual model relating these factors and hypothesizes their relationships. An online survey was conducted and the data was analyzed using structural equation modeling. The results showed that customer satisfaction, destination personality, and perceived quality directly impact behavioral intentions. Customer satisfaction also mediates the relationship between perceived quality and behavioral intentions. The study contributes a model for understanding how these factors influence tourists' revisit and promotion intentions.
An Empirical Study on Food and Beverage Service Quality and Customer Satisfac...Dr. Amarjeet Singh
The hotel industry is one of the integral constituents in the flourishing tourism industry and is extremely competitive. In this competitive arena, service quality has become a crucial success factor in maintaining hotel standards. A strong, sustainable, outstanding service industry requires good service quality standards. However, due to the intangible nature of service products, measuring service quality is substantially challengeable than measuring the quality of physical products. Hence, this study attempts to investigate the impact of food and beverage service quality on customer satisfaction in the star graded hotels. Dambulla is one of the major tourist destinations in Sri Lanka, has been identified as the study area. A total of 150 foreign departure tourists who have visited three and above star graded hotels in the respective area were selected through a convenient sampling technique. A widely accepted SERVQUAL model was utilized to ascertain the findings. Primary data were collected through a self-administered structured questionnaire. Descriptive, frequency, Pearson correlation, and multiple regression analysis were conducted to analyze data using SPSS. The results reveal that there is a positive significant impact of tangibility, reliability, responsiveness, assurance of food and beverage service quality on customer satisfaction in the star graded hotels in Dambulla area. On the contrary, empathy shows that there is no impact on customer satisfaction. Moreover, tangibility is the most influential service quality attribute that affects customer satisfaction. Thus, the authorities must pay their attention towards improving the tangible evidence such as staff attires and appearance, aesthetic upkeep of interior and exterior, and provide reliable service for their guests with greater customer care.
The influence of service quality and price on customer satisfactionAlexander Decker
This study examines the influence of service quality and price on customer satisfaction of restaurant services in Khulna Division, Bangladesh. Researchers surveyed 450 customers but received responses from 246. The study found that customers had negative perceptions of product/service quality, price fairness, staff service, restaurant environment/facilities, image, and loyalty programs. The researchers suggest restaurants focus on improving these critical areas to attract new customers and retain existing ones.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The document summarizes a research study on the impact of price satisfaction and service satisfaction on customer loyalty in the hotel industry. It identifies five key dimensions of service quality - reception, staff friendliness, room service, restaurant/breakfast, and wellness area. It hypothesizes that these dimensions positively impact price satisfaction and service satisfaction. It also hypothesizes that price satisfaction and service satisfaction positively impact customer loyalty. A survey was conducted to measure customer responses on these variables and relationships using a 5-point Likert scale questionnaire. Factor analysis was used to analyze the data and validate the hypothesized relationships between the dimensions.
Similar to Exploring the Influence of Hotel Food Experiences on Travelers Destination Choices and Satisfaction-A Review.pdf (20)
Abstract:
This comprehensive review examines the role of stakeholder engagement and sustainable tourism practices
in fostering positive relationships between tourism and host communities. Effective stakeholder
engagement enhances community satisfaction, trust, and a sense of ownership in tourism development.
Sustainable tourism practices contribute to community economic benefits, cultural preservation, and
environmental conservation. It emphasizes the positive impacts of sustainable practices on resident well
being, economic diversification, and community resilience. However, certain gaps and limitations, such as
contextual variations, the need for quantitative analysis, challenges in measurement and evaluation, power
dynamics, and the integration of local perspectives, should be addressed in future research. By addressing
these gaps, stakeholders can further enhance sustainable tourism practices, foster positive relationships, and
ensure the long-term viability of tourism as a driver of inclusive and sustainable development.
Keywords: Tourism, Host-Community, Sustainable Tourism, Cultural Tourism
The document summarizes key findings from 10 studies on the rise of service robots in the hospitality industry. The studies collectively found that service robots significantly enhance customer satisfaction and engagement, improve operational efficiency, and reduce labor costs. They offer personalized experiences, streamline processes, and contribute to a sense of novelty in the industry. However, the studies have limitations like small sample sizes and a lack of diversity. Future research should address these limitations and investigate the long-term impacts, acceptance, and regulatory concerns regarding service robots.
Abstract:
This in-depth analysis examines how cultural heritage tourism may advance both sustainable
development and cross-cultural understanding. Cultural heritage travel provides a venue for cross-cultural
exchanges, raising cultural knowledge and encouraging respect among various visiting groups. It
generates economic benefits, such as income generation and employment opportunities, contributing to
the sustainable development of local communities. Moreover, cultural heritage tourism important role in
preserving heritage identity, traditions, customs, strengthening community pride. However, challenges
such as finding the right balance between commercialization and authenticity, addressing overcrowding,
and mitigating cultural commodification exist. The integration of digital technologies presents new
opportunities for enhancing cultural heritage tourism experiences and connecting visitors with local
communities. Additionally, recent studies have explored the potential of cultural heritage tourism in
promoting peacebuilding and reconciliation in conflict-affected regions. Future research should address
the limitations, such as regional and cultural context specificity, long-term impact assessments, and
stakeholder perspectives. Moreover, quantitative research methods, consideration of social justice issues,
and examination of negative impacts are crucial for a more comprehensive understanding of cultural
heritage tourism's potential and challenges. By addressing these gaps, cultural heritage tourism can
contribute to a more inclusive, interconnected, and culturally diverse world, promoting intercultural
understanding and sustainable development.
Keywords: Cultural heritage tourism, Sustainable development, Intercultural understanding, Economic
benefits, Community empowerment.
Abstract:
This research focuses on the integration of robotic technology in hotels with the aim of enhancing guest
experience and improving operational efficiency. By reviewing existing literature, this study provides an
overview of the key findings, identifies gaps, and highlights limitations in the current research landscape.
The findings from the reviewed studies consistently demonstrate that guest’s express higher satisfaction
levels when interacting with robot concierge services, robotic room service, and robotic butlers. The
convenience, efficiency, and personalized experiences provided by robots contribute to positive guest
perceptions and increased engagement. Furthermore, hotels have observed notable improvements in
operational efficiency, including reduced staff workload, faster response times, and increased productivity.
However, there are several gaps and limitations in the existing research. Long-term studies are needed to
assess the sustainability and durability of the positive effects of robotic technology in hotels. Contextual
factors, such as hotel size, location, and cultural differences, have not been extensively explored and could
impact guest perceptions and acceptance. Cost considerations, including investment and maintenance
expenses, require further investigation. The dynamics of human-robot collaboration in hotel operations and
the impact on employee job satisfaction and roles also need to be examined. Additionally, the influence of
guest segmentation on the acceptance and interaction with robotic technology has not been extensively
studied. This research highlights the potential benefits of robotic technology in hotels and emphasizes the
need for further exploration to maximize its impact. The findings provide valuable insights for researchers,
hoteliers, and practitioners interested in leveraging robotic technology to create exceptional guest
experiences and improve operational effectiveness in the hospitality industry.
Keywords: Robotic technology, Hotel industry, Guest experience, Guest satisfaction, Operational
efficiency.
Abstract:
This literature analysis explores the convergence of artificial intelligence (AI) and the tourism industry,
shedding light on the multifaceted impact of AI applications. The study reviews 15 key research papers that
delve into various aspects of AI adoption in tourism, including customer service, marketing, sustainability,
and ethical considerations. The findings reveal that AI has emerged as a powerful tool for enhancing
customer service, with AI-driven chatbots improving interactions and personalized recommendations
boosting sales. Moreover, AI's predictive capabilities have significantly improved demand forecasting in
the hospitality sector, leading to more efficient resource allocation and cost savings.AI has also played a
pivotal role in the development of smart destinations, making tourism more sustainable and visitor
friendly. Additionally, it has revolutionized marketing efforts, targeting audiences with personalized
content and resulting in higher engagement and conversion rates. Furthermore, AI has been employed to
enhance the management of tourist attractions, event planning, and travel insurance underwriting,
contributing to improved visitor experiences and operational efficiency. However, ethical concerns,
including AI bias and potential job displacement, have been raised in the studies, emphasizing the
importance of responsible AI development in the tourism industry. The study identifies gaps and
limitations in current research, including the limited focus on small and medium enterprises, regional
variations, and the need for long-term impact assessments. Other gaps relate to the ethical concerns and
mitigation strategies, AI's role in cultural heritage preservation, and the accessibility of tourism for diverse
travelers. Additionally, the study underscores the importance of addressing these gaps to ensure the
sustainable and responsible adoption of AI in the tourism industry. Future research opportunities include
investigating AI's impact on job displacement, AI's role in sustainable tourism practices, and the
development of AI policies and regulations specific to tourism. In conclusion, this literature analysis
provides valuable insights into the dynamic partnership between AI and tourism, highlighting the benefits,
challenges, and opportunities that lie ahead in the evolving landscape of AI-driven tourism experiences.
Keywords: AI in Sustainable Tourism, AI in Travel Personalization, Ethical AI in Tourism, Smart
Destinations and AI, AI in Tourism Crisis Management
1. The document reviews literature on the use of artificial intelligence (AI) in the tourism sector and its impact on the travel experience.
2. Key findings include that 70% of tourists prefer AI-driven personalized recommendations and experiences, and chatbots can handle customer queries 50% faster than humans.
3. However, concerns around data privacy, job displacement, and losing the human touch in hospitality arise from increased automation. Balancing technological benefits with ethical issues is important.
More from Chandigarh Philosophers (International Journal for Multidimensional Research Perspectives) (6)
Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) CurriculumMJDuyan
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
-Define entrepreneurship, distinguishing it from general business activities by emphasizing its focus on innovation, risk-taking, and value creation. Students will describe the characteristics and traits of successful entrepreneurs, including their roles and responsibilities, and discuss the broader economic and social impacts of entrepreneurial activities on both local and global scales.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
This document provides an overview of wound healing, its functions, stages, mechanisms, factors affecting it, and complications.
A wound is a break in the integrity of the skin or tissues, which may be associated with disruption of the structure and function.
Healing is the body’s response to injury in an attempt to restore normal structure and functions.
Healing can occur in two ways: Regeneration and Repair
There are 4 phases of wound healing: hemostasis, inflammation, proliferation, and remodeling. This document also describes the mechanism of wound healing. Factors that affect healing include infection, uncontrolled diabetes, poor nutrition, age, anemia, the presence of foreign bodies, etc.
Complications of wound healing like infection, hyperpigmentation of scar, contractures, and keloid formation.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
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How to Make a Field Mandatory in Odoo 17Celine George
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
Communicating effectively and consistently with students can help them feel at ease during their learning experience and provide the instructor with a communication trail to track the course's progress. This workshop will take you through constructing an engaging course container to facilitate effective communication.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
আমাদের সবার জন্য খুব খুব গুরুত্বপূর্ণ একটি বই ..বিসিএস, ব্যাংক, ইউনিভার্সিটি ভর্তি ও যে কোন প্রতিযোগিতা মূলক পরীক্ষার জন্য এর খুব ইম্পরট্যান্ট একটি বিষয় ...তাছাড়া বাংলাদেশের সাম্প্রতিক যে কোন ডাটা বা তথ্য এই বইতে পাবেন ...
তাই একজন নাগরিক হিসাবে এই তথ্য গুলো আপনার জানা প্রয়োজন ...।
বিসিএস ও ব্যাংক এর লিখিত পরীক্ষা ...+এছাড়া মাধ্যমিক ও উচ্চমাধ্যমিকের স্টুডেন্টদের জন্য অনেক কাজে আসবে ...
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1