The document discusses experience co-creation and designing interactions. It describes how companies can catalyze their business and create new meaningful value for stakeholders through experience co-creation. It provides examples of how experience co-creation was applied in projects with diverse participants from different sectors to develop innovative solutions. The results of applying experience co-creation approaches included strategic changes within organizations and increased direct and indirect outcomes.
Hamnet is a highspeed digital radio network based on TCP/IP and BGP-routing. It interconnects automated hamradio stations and its services, such as Packet Radio, Allstarlink/Echolink/IRLP/DMR, APRS, Paging (POCSAG) and Amateur Television using radio links on the higher bands like 13cm, 6cm and 3cm. The dream of an amateur radio digital highspeed network has persisted for a long time. Unfortunately it isn't easy, nor cheap to home brew highspeed capable equipment. So we depend on available products on the market which could be modified to fit our needs.
Reciba un cordial saludo, le invitamos a compartir nuestra edición de junio de la revista Estilo Gerencial, una revista especializada en la formación de directivos.
Contenidos:
10 fortalezas que debe tener un empresario
Pragma nombra nuevo director comercial
Si tiene ideas de negocios, no alucine, ejecute
El emprendedor y el mundo del dinero
CordialMente,
G. M. Wilson
Móvil: 3105102373
Director de la Revista Estilo Gerencial
www.estilogerencial.com
Hamnet is a highspeed digital radio network based on TCP/IP and BGP-routing. It interconnects automated hamradio stations and its services, such as Packet Radio, Allstarlink/Echolink/IRLP/DMR, APRS, Paging (POCSAG) and Amateur Television using radio links on the higher bands like 13cm, 6cm and 3cm. The dream of an amateur radio digital highspeed network has persisted for a long time. Unfortunately it isn't easy, nor cheap to home brew highspeed capable equipment. So we depend on available products on the market which could be modified to fit our needs.
Reciba un cordial saludo, le invitamos a compartir nuestra edición de junio de la revista Estilo Gerencial, una revista especializada en la formación de directivos.
Contenidos:
10 fortalezas que debe tener un empresario
Pragma nombra nuevo director comercial
Si tiene ideas de negocios, no alucine, ejecute
El emprendedor y el mundo del dinero
CordialMente,
G. M. Wilson
Móvil: 3105102373
Director de la Revista Estilo Gerencial
www.estilogerencial.com
People Helping People Inc Derrick Strode says Turnkey Your Life with The Turn...Turnkey Consulting LLC
People Helping People offers a unique opportunity, advantage, and distinction. Turnkey Consulting has been watching PHPI for sometime. The time is now to share. Let's change lives together. The Wireless and Health Industry individually represent trillions of dollars. Where's my check?
http://phpico.com/turnkey
Afterward join the prelaunch team site for The Turnkey Team http://turnkey.ning.com
131217 the recommender revolution : recent data for direct marketing institut...Jan Van den Bergh
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FAFGA 2019 - Problemanalyse für ProduktentwicklungDaniel Egger
In dieser Präsentation bei der FAFGA 2019 in Innsbruck (Tirol) legte ich den Fokus auf die Kriterien für eine erfolgreiche Digitalisierung im Tourismus wie auch Einblicke in den Produktentwicklungsprozess mit speziellem Fokus auf die Problemanalyse.
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People Helping People Inc Derrick Strode says Turnkey Your Life with The Turn...Turnkey Consulting LLC
People Helping People offers a unique opportunity, advantage, and distinction. Turnkey Consulting has been watching PHPI for sometime. The time is now to share. Let's change lives together. The Wireless and Health Industry individually represent trillions of dollars. Where's my check?
http://phpico.com/turnkey
Afterward join the prelaunch team site for The Turnkey Team http://turnkey.ning.com
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Plenty of recent data from here, there and everywhere on the recommender revolution and how the Holaba model measures the recommendation power of both brands and consumers by asking The One (Simple) Question.
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In dieser Präsentation bei der FAFGA 2019 in Innsbruck (Tirol) legte ich den Fokus auf die Kriterien für eine erfolgreiche Digitalisierung im Tourismus wie auch Einblicke in den Produktentwicklungsprozess mit speziellem Fokus auf die Problemanalyse.
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Come integrare strategia, innovazione e futuro - Future Value Generation de @...Daniel Egger
Le slide che seguono sono una sintesi del Future Value Generation Framework, parte del libro “Future Value Generation”.
Nei prossimi mesi condividerò ulteriori logiche, idee e concetti. Inoltre, il nostro team sta lavorando intensamente per attivare il portale www.fvg.coomunity, un hub per supportare coloro i quali vorranno implementare il modello, condividere le proprie esperienze e spunti pratici, nonché nuovi template. Vi aspettiamo!
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Most companies today are challenged by change. They strive to react with quick solutions, while at the same time design new opportunities for the future. But inevitably, they get disappointing results.
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To create new value, companies need integration. The logic presented in this book explores the synergies and benefits of connecting innovation, foresight and strategy. It presents a framework that increases the agility of strategic implementation, establishes a continuous and aligned innovation process, and explains how to generate value for the future.
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[Note: This is a partial preview. To download this presentation, visit:
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
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2. How we see innovation
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
www.symnetics.com.br
3. What was first: the chicken or the egg?
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
Culture or Processes
www.symnetics.com.br
5. A traditional innovation generation process
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
Organization
O i ti
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7. You can help me to solve MY problem
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
www.symnetics.com.br
8. Why at all Experience Co‐Creation?
• Change in the social logic
Ch i th i ll i
There is no longer a party that determines the rules and gives
•
_____ commands
____ ______ __ _______ __ _____ ______
______ _____
• If customer have experiences something they less forget it
_______ _____
• Experience create a higher loyalty, trust and brand perception
_____ _____
• Consumers self‐direct their needs
Consumers self direct their needs _____ _____
• Individual searches for needs satisfaction due to higher
networking and information availability
• Meaning searching customer
Meaning searching customer
• Process of creating meaning can not be longer incidental
• Searching for not superficial value generation
• Commodities saturated push‐needs and superficial satisfaction
Commodities saturated push needs and superficial satisfaction
• Long term competitive advantage
• Customer experience and relationship for sustainable success
• Value generation for all participants
www.symnetics.com.br
10. Sometimes we think small things do not matter
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
“If you think it is too small to cause an impact, try to sleep with a mosquito”
(Kevin Robers, Lovemarks)
www.symnetics.com.br
11. Experience and the sum of interactions
_____ ____ ______ __ _______ __ _____ ______
emotions (single)
______ _____
experience (erlebnis)
_______ _____
tion _____ _____
e
_____ _____
giv meaning
g
Senso percept
ory
ve
(multiple emotions)
(multiple emotions)
meaningful experience
(Boswijk, Thijssen, Peelen)
www.symnetics.com.br
12. How do we define experience?
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
An experience stimulates and satisfies
_____ _____
individually the senses of the interacter
individually the senses of the_____ _____
interacter
(customer) by creating an emotional
connection. It further transcends the
connection It further transcends the
traditional vision of products and
services.
www.symnetics.com.br
13. What is an experience?
• Personalized
• _____ ____
Involves all senses ______ __ _______ __ _____ ______
• Higher focus/
Higher focus/ ______ _____
concentration during _______ _____
the process
_____ _____
• Altered perception of
p p
time _____ _____
• Creation of an
emotional connection
• Unique process with
an intrinsic value for
each customer
• Offers a
Offers a
reflection/stimulation
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15. Experience Co‐Creation integrated the customer in
the organization’s creation process
Could I create and
_____feel like ______ __ _______ __ _____ ______ my
I should
____ place my own logo on
the bike? Where would
friend sit?
driving a Ducatti ______ _____
_______ _____
When the color would
_____ _____ suit”/outfit that
I would like to buy a
“racing
not be orange
_____ _____ bikewith my
combines
.
Who is using the
same or similar Is this bike
bicycle? receicable?
I would like to drive in
the water
My apartment is quiet
small, how to I store
my bike?
The product is cool
How can I track where my y but the service....
child is riding the bike?
www.symnetics.com.br
17. From the traditional to the experience innovation
taxonomy
_____ ____ ______ __ _______ __ _____ ______
______ _____
Old New
_______ _____
Process Interactions _____ _____
Products and services Experiences _____ _____
Experience environments (on-
Technology line and off-line)
Human Resources Individual
y
Community
Clients Individual
www.symnetics.com.br
18. Experience Co‐Creation practical applications
• Innovation and design
I ti dd i
Outcome: "Experience innovation.“
_____ ____ ______ __ _______ __ _____ ______
• Branding, customer insights, marketing, communication and sales
Outcome: "Brand as the co created experience “ ______ _____
Outcome: Brand as the co‐created experience.
_______ _____
• Process design, process performance and quality management
Outcome: "ECC‐enhanced process design.“ _____ _____
• Information and communications technology _____ _____
Outcome: "ECC‐enabled IT.“
• HR processes, leadership development, organizational change and culture
Outcome: "ECC‐enhanced HR.“
O "ECC h d HR “
• Bottom of the pyramid, social innovation, citizen‐centric government and
corporate social responsibility (CSR)
Outcome: "Social innovation through co‐creation.“
Outcome: "Social innovation through co creation “
• Strategy, strategic planning, corporate reporting and governance
Outcome: "Co‐created governance.“
• Supply chain
Outcome: "Co‐created supply chain (source: ECCP)
www.symnetics.com.br
23. Initial idea
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
The inicial idea was to _____
_____
innovate new initiatives_____
i t i iti_____
ti
that increases the
relationship with the
industry...
…but it turned out to be much richer
www.symnetics.com.br
24. Interactions hold meaningful value
Activity Map Interactions Map
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
Ideas Generation applying
d l Qualification and prioritization
lf d
DART of interactions
www.symnetics.com.br
25. Project participants were diverse, leading
companies from 6 large sectors participated
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
…and contributed in co-creation workshops with
students, alumni, jobless former students,
professors, directors
www.symnetics.com.br
30. Experience environments
_____ ____ ______ __ _______ __ _____ ______
______ _____
Open House Alumni _______ _____
Integrated
Training PROJECT
_____ _____
environment
_____ _____
The Student
Practical
in the
Training
shop
For the
Window
industry
31. Based on the ideas strategic changes were
suggested
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
(Osterwalder)
www.symnetics.com.br
32. Increase in direct and indirect results
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
www.symnetics.com.br
33. If you would like to share an other co‐creation story,
please mail us:
anderson@symnetics.com.br
_____ ____ ______ __ _______ __acoutinho@symnetics.com.br
_____ ______
daniel.egger@symnetics.com.br
______ _____
marcelo@symnetics.com.br
marcelo@symnetics com br
_______ _____
_____ _____
_____ _____
www.symnetics.com.br
34. _____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
_____ _____
_____ _____
anderson@symnetics.com.br
acoutinho@symnetics.com.br
daniel.egger@symnetics.com.br
d i l @ ti b
marcelo@symnetics.com.br
www.symnetics.com.br
35. Where you can drink coffee with us
_____ ____ ______ __ _______ __ _____ ______
______ _____
_______ _____
Munique _____ _____
Basel
Poznan _____ _____
Mexico - DF
Bogotá
Fortaleza *
Lima
Salvador *
São Paulo
Santiago Buenos Aires
Luanda
www.symnetics.com.br