- Mentors should be professional representatives of the university, maintain confidentiality, and set a positive example through their attitude and communications. - Mentors are expected to commit regular time to communicate with their mentees at least 5 times, ask questions, share experiences and lessons learned, and provide a supportive relationship. - Part of being a guide is sharing useful contacts, information about university processes, and helping mentees learn to navigate the system. Mentors should also encourage participation in activities, goal setting, and empower mentees to share their own successes.

1. Expectations of Mentors
- As part of CQUniversity’s
Student Mentor and Leadership Program

2. Be Professional
• Remember you are representing the University –
whilst it is important to have fun and be engaging;
 language, content and behaviour MUST be
professional and appropriate at all times
• Confidentiality is key!

3. Lead by Example
• Have a positive attitude about study and of
CQUniversity
• Be a Role Model
• Open doors using effective referral

4. Commit Time
• Set yourself a goal of regular communications with
your Mentee (we require a minimum of 5 specific
communications)
• Ask questions – specific or general

5. A Shared Experience..
• Share your experiences and stories, and lessons learnt
with your Mentees
• Encourage your Mentees to share their stories
• Listen
• Provide a supportive, non-judgemental peer relationship

6. Be a Guide
• Share useful contacts and where to find help
• Provide information around CQUniversity’s
processes and procedures
• Help your mentees learn to navigate the system

7. Meet-Up (in person or online)
• Having a “conversation” builds relationships faster
than email and forums
• Display good communication skills and promote
an open and honest relationship

8. Be a Motivator…
• Encourage participation in non-academic activities
and opportunities
• Help mentees develop their problem solving skills
and become independent learners
• Encourage goal setting

9. Share Goals
• What do you want to achieve in the long-term?
• Share your goals and ambitions and encourage
your Mentees to share theirs

10. Empowerment
• Reflect and share your progress in achieving your
goals – in a mindful manner
• Encourage your Mentees to share their successes!

11. Share your journey
• Provide feedback
• Become a future Mentor Leader

12. Additional Notes:
• Accept that you may not get any response from some of
your Mentees regardless of what you do – they may like
the reassurance of having you available but not feel they
actively need help.
• Keep safe:
• If meeting in person - be on campus and in public spaces
• Keep online communication within CQU systems – student
email or UCROO
• By communicating with you, Mentees can gain a better
understanding of a problem and work out their own
solutions
• It is important to remember whatever matter is discussed,
it is the mentee who must make any decisions or take any
actions required.