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One-on-One Research Help
Designing Services that Support Enduring Relationships with First-Year Students
Kodi Saylor and J...
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One-On-One Research Help: Designing Services that Support Enduring Relationships with First-Year Students

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Jennie Goforth & Kodi Saylor | University of North Carolina Chapel Hill

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One-On-One Research Help: Designing Services that Support Enduring Relationships with First-Year Students

  1. 1. One-on-One Research Help Designing Services that Support Enduring Relationships with First-Year Students Kodi Saylor and Jennie Goforth, UNC Chapel Hill PROBLEMS § Time limitations of the one- shot restrict personalized help § Few walk-up questions at the service point § First-year library anxiety Rebranding of reference as a new consultation service for first-year writing students § Targeted population § New research coaching model for training staff § Point-of-need service RESEARCH COACHING MODEL Practice empathy Establish shared understanding Make progress Revisit goals Make a plan forward Follow up REMOVING BARRIERS MARKETING § Email to instructors § Word of mouth § Website § Classroom takeaways § Easy online booking § Embeddable in Sakai § Book w/ specific librarian § Wide availability of timing SOLUTION RESEARCH PLAN Library staff members fill out a plan during each consultation. § Encourages staff to adhere to coaching model. § Creates useful takeaway for students, with clear next steps. We combined the reference interview with ideas from academic coaching. All library staff are trained to follow this process during each consultation. Icons from Noun Project: empathy, Bregor Cresnar shared understanding, Tahsin Tahil progress, Nikita Kozin goals, Delwar Hossain SOURCES pathway, Dmitry Mirolyubov email, Kidiladon computer, Edward Boatsman Other Sources: Kimsey-House, H. (2011). Co-active Coaching: Changing Business, Transforming Lives. Boston, MA: Nicholas Brealey Pub.

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