Aiport Baggage Services, Rail Baggage Services, Airport Concierge, Rail Concierge, Bag Wrap, Lost property, Lost & Found, Travel Goods, Travel Luggage, Travel Retail.

1. Our Services
Excess Baggage Company
The UK’s leading
Baggage Service Operator
Left Luggage Storage • Baggage Courier/Shipping • Bag Wrap
Coin-Op Check Weigh • Travel Goods Retail • Lost Property Systems

3. Excess Baggage Company
The UK’s leading
Baggage Service Operator
Introduction
Excess Baggage Company provides a dedicated modular business, managing baggage services and retailing baggage
products within the premises of clients that are required to supply such facilities to customers en masse.
Clients such as Heathrow, Gatwick and Manchester airports, BA and Virgin airlines, Network Rail’s major stations and
the stations of Southern Rail already benefit from the sometimes substantial cost savings, profitable new income
streams and improved customer relations they have achieved as a result of their partnership with Excess Baggage
Company.
As industry leaders in the UK and abroad, Excess Baggage Company offers clients a new approach to the likes of
baggage shipping, lost and found, secure cloakroom and left luggage facilities, and bag wrapping – matters that are
important to the peace of mind of their customers.
By taking on some or all of these and other related costly or loss-making services, we enable our clients to reduce ex-
penses, increase efficiencies and focus on more important facets of their business. The time and cost savings relating
to staffing, administration and management of these services can be impressive, as are the opportunities for clients to
profit from new revenue generators such as branded bag wrap, the auctioning of unclaimed property and, above all,
repeat custom resulting from improved customer relations.
Competition for custom and the financial rewards of loyalty make high quality services and products a prerequisite to
the success of our clients’ organisations. This is why they have placed their trust in Excess Baggage Company to ensure
that the multitude of baggage services their customers expect to find are all offered under one roof and at the high-
est standards.
www.excess-baggage.com |

4. Concourse Baggage
Services
Excess Baggage Company provides concourse level services that offer significant cost savings, increased revenues and
unique income-generating opportunities for our clients. On top of this, if you’re looking for your customers to have
access to the widest possible range of services from a single, convenient location, manned by staff trained to offer the
best in customer care, then any or all of the following services many well be of interest to you.

5. Baggage Shipping
As one of the world’s leading baggage shipping companies,
delivering to destinations across the globe in over 300 countries and
territories, we offer a genuine alternative to the ever-increasing excess
baggage charges made by airlines. We can conveniently and securely
forward shopping, gifts or luggage to almost anywhere in the world, and
have the infrastructure and technology to handle any volume shipped by
air, land or sea. In addition, these items can be tracked en route to give
your customers complete peace of mind.
Online Luggage Shipping
With over a quarter of a century of international baggage shipping experience behind us, you’ll find that we offer a
polished and professional online luggage shipping service to and from anywhere on the globe. The advantages of this
service are as follows: firstly, you’ll be helping your customers to more quickly and cost effectively ship their luggage to
its destination; secondly, free from baggage, your customers can spend more time and money in your retail outlets; and,
thirdly, we can even white-label the service while handling all operational aspects and pay you a commission on every
sale.
Confiscated Items / Post and Fly
Items may be confiscated from customers for any number of reasons and, while it can be a logistical nightmare for some
clients to arrange for the eventual repatriation of these items, we know this is an essential part of the day-to-day running
of any transportation hub or venue. As experts in parcel and baggage shipping, left luggage and lost property services,
Excess Baggage Company has the infrastructure to take on such a task with ease, via our simple, easy-to-use website.
In our highly efficient handling of such matters, the passenger will receive a reference code for their confiscated item
and, after they have paid a nominal fee, their property will be forwarded to wherever it needs to go. Those items not
reclaimed in the specified period are sold at auction; this is another service we provide to our clients to save them both
time and space.
www.excess-baggage.com |

6. Retail
Excess Baggage Company

7. Over the Counter Travel Goods Retail
From our state-of-the-art outlets we offer a wide range of mid-market, premium and deluxe branded travel goods.
Our retail units can be installed as standalone shops or combined with any of our other services, depending on your
requirements and those of your customers. Designed to suit both airside and landside environments and furnished with
strong POS branding, our outlets offer an excellent, highly visible platform for the many other facilities mentioned in this
brochure, which are aimed at offering our clients significant cost savings and revenue-generating opportunities.
Online Travel Goods Retail
Naturally, the retail and travel goods services we offer have their online equivalents. Although passing trade results in a
good deal of our travel goods sales, it is important that customers have the ability to browse and buy our product range
remotely too. Our Luggage Express website has an exceptional online presence, being #1 on Google for numerous
search terms and, once again, we give our clients the option to white-label this offering to broaden their own branding.
The ability to purchase travel goods online is a natural addition for any passenger terminal website and, whilst we will
of course handle the operational side of this online retail facility, in these circumstances we would pay you an agreed
commission on every sale.
www.excess-baggage.com |

8. Innovative Solutions
Online Luggage Shipping
With over a quarter of a century of international baggage shipping experience behind us, you’ll find that we offer a
polished and professional online luggage shipping service to and from anywhere on the globe. The advantages of this
service are as follows: firstly, you’ll be helping your customers to more quickly and cost effectively ship their luggage
to its destination; secondly, free from baggage, your customers can spend more time and money in your retail outlets;
and, thirdly, we can even white-label the service while handling all operational aspects and pay you a commission on
every sale.
Online Multi-Courier Parcel Systems
By partnering with several of the world’s leading couriers we are able to offer your customers the best parcel delivery
service available, at the lowest rates, so they can ship their bags, gifts and packages to destinations around the world.
Access to this service has been proven to increase customer’s impulse and planned purchases – gifts can be shipped
with ease to friends, family or colleagues, and items bought in your retail outlets can be sent ahead to hotels and
holiday homes abroad.
| Excess Baggage Company

9. www.excess-baggage.com

10. About Excess Baggage Company
Established in 1983, today Excess Baggage Company works with some of the world’s busiest airports, railway stations
and shopping centres, and for individuals both nationally and internationally.
Our left luggage and storage facilities handle over two million items annually, and our baggage shipping service man-
ages over 50,000 shipments to destinations in more than 300 countries and territories around the planet each year.
The knowledge, talent and business relationships we have established over this period of time have made us the
UK’s leading baggage shipping and storage company, and the innovative approach we take to developing additional
revenue streams for our clients and partners has won us not only their trust but at times a place advising them on
baggage and related customer care corporate strategies.
As members of ACI Europe, the Airport Operators Association (AOA), World Baggage Network (WBN) and IATA, you
can trust that the quality of everything we offer our clients is of the highest standard. From the design and branding
of our retail outlets to the training of our staff and the customer service they offer, from the technical and practical in-
novation we utilise to ensure we are always at the forefront of our industry to the additional revenue streams and cost
and efficiency improvements we create for our clients, we strive every day to be more than we are today.
www.excess-baggage.com

11. Current Locations
| Excess Baggage Company

12. Current Locations

13. Websites
| Excess Baggage Company

14. Websites

15. Appendix
Excess Baggage Group - Summary of Services
Left Baggage
We provide this service across 35 outlets, many of which are high volume. Requires a heavy duty computer system
which has a very good level of security to guard against fraud. Full management reporting. Backed up to central serv-
ers – can work remotely in event of telecoms issues. Developing online pre-booking, which will increase marketing
and cross-selling opportunities. Voucher issue from system for other services, (ideal for promotions) and cross selling/
marketing both at deposit of baggage and collection. Full online CCTV coverage of outlets.
www.LeftBaggage.Com
Cloakroom (airside luggage storage)
Originally developed for Westfield Shopping Centres, this service provides airside luggage & shopping storage.
www.Cloakroom.Co
Baggage Shipping
On airport luggage shipping. Rates offered by air cargo and courier to/from any point on the globe. Also available on-
line providing passengers with a door to door baggage service both outbound and inbound. Passengers travel light,
so they have less stress. Opportunity to maximise revenues with return shipment.
www.ExcessBaggage.Com
Courier Shipping (Fedex, UPS, DHL etc)
Provides a range of courier options from one simple easy to use website. Suitable as back up to Baggage Shipping,
and also very useful for Duty Free Shop & Collect and Duty Free Shop & Ship and Home Delivery. Full range of local
and international parcel options.
www.RapidParcel.Com
Luggage Retail
Established airport Luggage Retailer for over 20 years. Offering both premium and mid market brands. New shop
design suitable for both airside and landside opportunities. UK’s #1 Google PPC website. This can be white labelled for
airports allowing them to provide travellers with full travel experience. Opportunity to cross-sell other airport services
through pre-travel passenger contact.
www.LuggageExpress.co.uk
www.excess-baggage.com

16. Appendix
Travel Accessories Retail
Providing this service at all outlets. New pop-up/kiosk retail concept combining accessories retail with Bag Wrap &
Shipping. High volume sales. Also state-of-the-art stand alone quality mobile pop-up retail for smaller (temporary/
permanent) locations including airside locations.
Travel Accessories Vending (Gates/Lounges/Concourses)
Latest vending machines offer Travel Goods to passengers as they wait at the Gate. Avoids competition with other
retail. Range of travel goods, fold up luggage & accessories, International Sims, Budget Mobiles, DVDs, etc. Also ap-
plicable to certain main concourse areas.
Bag Wrap (Branded)
One of our fastest growing services. New Bag Wrap machine concept providing three services from one location. High
visibility state of the art machines, with signage and branded wrap material which can advertise the airport, duty free
airlines etc. We are the only provider of branded bag wrap.
www.BagWrap.Com
Coin-Operated Check Weigh Machines
Coin-op weigh machines allow passengers to check weigh their bags and re-pack if necessary. Ancillary service to Bag
Wrap and Baggage Shipping.
www.BagWeigh.com
Duty Free Shop & Collect systems; Shop & Ship - Home Delivery; Duty Free
Sales Development & Fulfillment
Passengers collect Duty Free purchases made outbound when they return, from Left Baggage units. Systems also
provide delivery to residence, or elsewhere (depending on Customs regulations). Home delivery drives bulk purchase.
Opportunity to provide Duty Free fulfilment for Airline Carriers via advanced air to ground data transmission systems,
allowing carriers to reduce weight carried and fuel burn. Airports benefit from increased volume sales and purchasing
power. In terminal systems and hardware to drive Duty Free Sales for queueing passengers, with gate delivery and/or
airside pick up.
www.excess-baggage.com

17. Appendix
Online Lost Property
We provide a fully audit-able online Lost Property system affording access to all airport and airline Lost Property
receivers, as well as other interested parties including airport security and police. The system offers advanced report-
ing with multiple access levels and uniquely, remote upload via smartphones. Reporting via a host of customisable
reports highlights trends and problems and aids repatriation of items of Lost Property, for example via image reports.
Image reporting for items such as jewellery and clothing increases item return rates by up to 50%. Crucially, online
Lost Property reduces Lost Property enquiries to the airport by up to 70% and the whole system has doubled the
return rates at other major transport terminals. We also provide a full auction sorting, lotting, and auction delivery
system for unclaimed items.
www.LostProperty.Org
Confiscated Item passenger return (website launching soon)
Assists in reptriation of confiscated items via Post and Courier.
www.Post-and-Fly.com
All websites can be white labelled to the airport if desired, and we are happy to work in tandem with tthe airport to
customise and/or develop our services to deal with specific needs and requirements. We also offer, in association with
our partners, other passenger baggage services such as SkyPorter and Trolley Management
www.excess-baggage.com

18. airport concierge
hotels G mobile phones G flights
Airport Concierge provides Hotel Reservations and ancillary services including Bus & Train Tickets, Taxi & Limousine Transfers, Car
Hire, Lounge Access, National & International Tours, Coach & Bus Tours, Sports & Event Tickets, Theatre Tickets, as well as ‘Rent-
a-Phone’ Mobile Phone & Wifi Devices and Inbound and Outbound SIM Card sales. Other services including In-Terminal Office
Services, Flights, and Interflora, as well as Dry Cleaning.
The philosophy is to provide a one stop shop for all of the above services drawing on a wide range of suppliers, with live travel
and hotel booking, and access to a variety of supplier systems. We believe that airports and rail stations already see the benefits
of consolidating what is often a significant list of suppliers into one lo­ ation, with attendant gains from reduced operational and
c
management costs. Terminals also benefit from the release of what is often a significant amount of potential retail space, thereby
assisting the terminal’s space management policies, and at the same time increasing revenues per square metre across the retail
footprint.
Airport Concierge is also backed up by a comprehensive website offering many of our travel related services online. Airport Con-
cierge is also able provide general Airport and Tourist Information Services to Terminal operators, offering a cost-effective integrat-
ed alternative to Airport and Rail Station Operators own in-house services.
www.airportconcierge.co
Main Services Duty Free Services
• Local Hotels • Duty Free Shop & Collect
• International Hotels • Duty Free Home Delivery
• City Tours • Duty Free Send a Gift
• Flights (sameday) • Duty Free Shop & Ship
• Onward travel reservations • Duty Free Lounge Sales
• Bus & Coach tickets • Duty Free PRM Sales
• Limousine Transfers • Duty Free Pre-Purchase
• Car Hire • Duty Free QR Offers
• Taxi Transfers • Virtual Duty Free
• Train Tickets
• Lounge access sales Baggage Services
• Duty Free Pre-Purchase
• National & Overseas Tours
• Package Tours • Baggage Storage/Left Luggage
• Rent-a-Phone • Baggage Wrap
• SIM cards with top-up revenues • Baggage Shipping
• SIM cards for overseas use • Lost & Found Airport & Airline Lost
• Data SIMs Property
• Post & Fly Confiscated Item Return • Travel Goods Retail
• Dry Cleaning (staff & travellers) • Domestic Baggage Delivery
• Flowers/Interflora
• Office Express services
www.airportconcierge.co |

19. Visuals airport concierge
hotels G mobile phones G flights
www.airportconcierge.co |

20. p | 020 3468 8549 e | retail.sales@excess-baggage.com w | www.excess-baggage.com