Michael Mark has over 25 years of experience leading start-up, turnaround, and fast-growth companies in the healthcare industry. He has held executive roles at companies such as SAIC, Tesia Corporation, CSC Healthcare, and Blue Cross Blue Shield of Michigan. Currently, he is the owner and founder of The Mark Group, where he has delivered solutions to payers and providers, growing revenue from $18M to over $100M.

1. Phone 757-277-2774
E-mail usamark@earthlink.net
Michael A. Mark
EXECUTIVE:
EXPERIENCE WITH START-UP, TURN-AROUND, and FAST-GROWTH COMPANIES
• Solution-focused and profit driven leader with the vision, experience, and business
acumen to move beyond financial statements to formulate cost-effective strategies that
overcome potential shortfalls, maximize resources, and increase revenues
• Hands-on experience in diverse leadership positions to earn progressive
responsibility for all aspects of revenue and business development, accounting, financial,
and operations management
• Skilled at managing cross-functional teams and implementing workflow processes to
improve productivity
• Reputation as an “operational troubleshooter”, supported by over 25 years of
consistently successful management level experience with organizations ranging from
entrepreneurial ventures to multi-national corporations.
• Valuable network of business contacts throughout the US, Canada, South America
• Sound knowledge of latest business technologies and applications
CAREER SYNOPSIS
The Mark Group Northville, Michigan 2004-Present
• Owner and founder
• Directed the Mark Group’s revenue growth and delivery
• Delivered solution offerings to payers and providers of Technology Companies, large and
small
• Clients included Blue Cross and Blue Shield plans, Boston Medical Group, Ascension
Health System, several healthcare technology companies, such as First Consulting
Group, and Keane Inc.
• Key marketing services included Marketing and Business Strategy, Sales Management,
and Strategy and Revenue Acquisition
• Key business services included Business Process Reengineering, Operational and I.T.
Management and Assessment, Business Process Outsourcing Strategy Development
and Implementation
• Developed the strategy and organized the implementation of a $25M Consumer Driven
Health Plan Product, H.S.A.
• Active member of Reuters Insight Global community of experts
SAIC Falls Church, Virginia 2002-2004
• Senior Vice President
• Provided direction and strategy for SAIC’s Global Commercial Healthcare Organization,
including marketing, sales, and delivery into the Payer, Provider, State, and Local
Government market channels
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2. • Grew business from $18M to over $100M in annual revenue and a sales pipeline of over
$500M
• Led the implementation of SAIC’s Canadian Healthcare Strategy resulting in winning a
$15M contract
• Led the development and implementation of SAIC’s National HIPAA Strategy for the
payer and provider market channels representing $12M in revenue
• Led the implementation of SAIC’s program management office for Kaiser Permanente’s
$3B electronic medical record
• Led the implementation of the Vendor Partnering Strategy
• Managed an operating budget and P&L for a staff of 500 employees
Tesia Corporation New York, New York 2000-2002
• COO and Chief Marketing Officer
• Responsible for field operations, business development, acquisitions/alliances,
marketing, and sales for this Dot.Com Company
• Planned, developed, and executed a full roll out of Real Time Claims Methodology for
reaching Physicians’ desktops
• Implemented a process to create a provider desktop (asp) service delivery capability
• Developed the vision, direction, content, and implementation for the internet/web
technology and service capability
• Created and executed a sales pipeline and capture team process with over 190 potential
clients actively pursued
• Closed 5 major deals including, Met-Life, Guardian, and United Concordia
• Intricately involved with developing and executing the second and third stage financing
exit strategy
CSC Healthcare Southfield, Michigan 1997-2000
• Senior Vice President and Group Manager
• Created and implemented the business strategy for a $100M healthcare business
process outsourcing solution
• Closed approximately $500M in contract revenues, with 28% pretax margins
• Responsible for the results, planning, strategy, and execution of the activities for
approximately 900 employees in support of obtaining the business objectives
• Restructured the delivery organization to include the following service offerings; data
center operations, claims transaction adjudication, and business solution centers, and
“back room operations”
• Sample clients include the University of Kentucky, AMR, Cole Vision, State of New York
Medicaid, L A Care, United Healthcare, and Gateway Health Plan
• Collaborated in many CSC cross-corporate sales and capture team initiatives
• Implemented a sales and marketing strategy for the tier one national payers, including
the Blues System, Aetna, Cigna, and United Healthcare
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3. Health Choice Memphis, Tennessee 1995 – 1997
• President/CEO
• Accountable for strategic planning, alliances, and operations for this physician hospital
organization (PHO)
• Restructured the organization which included twelve hospitals and four thousand
physicians located in a multi-state healthcare delivery system
• Successfully changed the corporate infrastructure to migrate patients to a risk bearing,
managed care organization
• Annual revenue was estimated to be $430M
• Negotiated and executed several national payer and employer contracts with several
managed care organization in support of the Tenncare Medicaid Initiative
Superior Consultant Southfield, Michigan 1993 – 1995
• Practice Leader for healthcare consulting services, including sales, marketing, and
organizational development strategy
• Conceived and implemented a national healthcare and outsourcing business practice
• Completed assessments of medical delivery and financing feasibility for several Latin
American and U.S. healthcare organizations
Health Plus of Michigan Flint, Michigan 1987 – 1993
• President/CEO
• P&L leader for this $200M regional managed care corporation
• Successfully completed a business and operational turnaround including, restructuring
the organization, administration, operational infrastructure, and risk model
• Ranked the 25th fastest growing HMO out of 390 in the USA in 1991 and obtained
NCQA accreditation in 1992
Blue Cross Blue Shield of Michigan Detroit, Michigan 1974 – 1987
Health Services Corporation 1985 – 1987
• President/CEO of this state wide managed care holding company
• Accountable for the marketing and operations for 7 regional managed care organizations
with a combined annual revenue of $500M and 500,000 members
• Supervised and directed 7 Presidents/CEOs and over 1500 employees
• Chairman and/or Board Member for each of the 7 managed care companies
• President of an off shore reinsurance captive
• Board Member of a national managed care dental program
Blue Care Network 1982 – 1985
• President/CEO
• Successful start up of the Blue Care Network’s Detroit based 120,000 member managed
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4. care organization
• Developed and implemented the physician risk model and corporate infrastructure
• Directed the development and implementation of a Medicare demonstration project
• Executed the marketing and sales strategy that closed General Motors, Ford, Chrysler,
and K-Mart.
• Successfully closed 1100 employer groups
• Obtained Federal Government qualification approval
Blue Cross Blue Shield Operations Management 1974 – 1982
• Operational management and business process redesign for departments ranging in size
from 20 to 300 employees
• Responsibilities included operations and systems development for commercial claims
adjudication, customer service, and national account servicing
• Responsible for government programs: Medicare, Medicaid, Tricare claims adjudication,
and customer service
Education:
BBA, Finance, University of Detroit/Mercy, 1975
Certified Industrial Engineer, Chrysler Institute, 1974
Certified Analytical System Designer, Honeywell Corporation, 1979
Awards and Recognitions:
Runner up Ernst and Young’s Entrepreneur of the Year Award
Flint Businessman of the Year Award
Cystic Fibrosis Businessman of the Year Award
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