Benefit Strategies faced the challenge of supporting two different benefits administration platforms after an acquisition. They chose 1Mobile over the other platform's mobile solution because it had better functionality, pricing, and more participants, and also allowed Benefit Strategies to brand it as their own. Since introducing 1Mobile in 2010, customer satisfaction has increased and call volumes have decreased by 30%, saving the need for three additional call center employees. The number of 1Mobile account holders and app downloads has grown significantly, demonstrating increased user adoption.

1. 1mobile success story:
benefit strategies, llc
C o m p a n y : B e n e f i t S t r a t e g i e s , L L C
H e a d q u a r t e r s : M a n c h e s t e r, N e w H a m p s h i r e
E s t a b l i s h e d : 1 9 8 9
We b s i t e : w w w. b e n s t r a t . c o m
P h o n e N u m b e r : 8 8 8 - 4 0 1 - 3 5 3 9

2. For Benefit Strategies, adding a mobile solution was a necessity:
clients were repeatedly requesting it. While in theory adding such
a solution may seem simple enough, the company found itself in
a unique situation. Because of an acquisition, Benefit Strategies
– a longtime Evolution1 Partner – not only had clients on the
Evolution1 platform, but also on the platform of another benefits
administration provider. Opting not to deploy mobile solutions
from both companies, Benefit Strategies was faced with deciding
which solution was better for itself – and ultimately for its clients.
“1Mobile had solid functionality, better pricing, and more
participants, so we were already leaning toward it,” says Bethany
Smith, executive vice president at Benefit Strategies. “The fact that
we could brand the solution as our own was the deciding factor.”
The company introduced 1Mobile to its
clients in December of 2010. Since then,
the other platform has been retired, with
those clients moving to the Evolution1
platform and 1Mobile. The feedback has
been overwhelmingly positive.
“The self-service numbers are higher
than we ever thought possible,” Bethany
says. “Customer satisfaction is priceless,
and 1Mobile is available 24/7. Our clients
love it.”
A proven national third party administrator, Benefit Strategies, LLC
has more than 25 years of experience in benefit administration.
Its clients – which range in size from 10 to 100,000 employees –
consist of governmental entities including towns, cities, counties;
school districts and state agencies; and a wide variety of both for-
profit and non-profit organizations, including: Commonwealth
of Massachusetts Group Insurance Commission, Commonwealth
Transportation Benefits, Young & Rubicam Group, Swarovski,
and Ogilvy.
profile
situation
With 1Mobile,
consumers can view
their HSA , FSA, and
HRA account balances
and details, track
expenses, submit
healthcare account
claims, and capture,
store, and send receipts
anytime, anywhere on
any iPhone, Android,
or tablet device.

3. The proof, as the adage goes, is definitely in the numbers: Benefit
Strategies is down 30 percent in call volumes answered from
2011 and 2012 as compared with 2013, and 1Mobile averages
6,000 log-ins per month. “That’s 6,000 people that aren’t calling
us,” explains Bethany. “Without 1Mobile, we would need three
additional people in our call center.”
1Mobile enables consumers to view health savings accounts
(HSAs) – as well as flexible spending accounts (FSAs) and health
reimbursement arrangements (HRAs) – account balances and
details, track expenses, submit healthcare account claims, and
capture, store, and send receipts anytime, anywhere on any
iPhone, Android, or tablet device. Consumers may also configure
account alerts via text message and send to a mobile device.
“The solution is so user-friendly and intuitive,” says Bethany.
“The most common question people have is ‘what’s my account
balance?’. With 1Mobile, they can quickly find the answer on their
phone or tablet.”
Bethany notes that similar in how people got comfortable with
performing banking functions from their phones or tablets,
consumers are getting more and more comfortable in taking care
of healthcare paperwork from their phones or tablets. Indeed: on
January 1, 2012, Benefit Strategies had 3,885 1Mobile account
holders. Today that number is 11,509 and growing, as is the total
of 11,500 app downloads with 102,500 log-ins.
For Bethany and Benefit Strategies, Evolution1’s vision to simplify
the business of healthcare is evident. “Our goal is to give our clients
a simplified user experience,” Bethany concludes. “1Mobile and
Evolution1 enable us to do exactly that.”
solution
Customer satisfaction is
priceless, and 1Mobile
is available 24/7. Our
clients love it.
— BETHANY JO SMITH
EXECUTIVE VICE PRESIDENT
BENEFIT STRATEGIES, LLC

4. w w w . e v o l u t i o n 1 . c o m
1mobile success story:
benefit strategies, llc