2. Supplier Overview
Founded on the core principles of outstanding service, product quality and competitive pricing, we have spent the
last 30 years developing our business to support your business.
From a single store independent trader to a global retailing powerhouse, we help to develop the right products to fit
each and every packaging need.
With the ability to source from around the corner to around the globe we are capable of supplying some of the most
demanding specifications in the most demanding timescales.
Key to our success is our people who are dedicated in their approach to your needs. With this team of highly skilled
and motivated personnel we have been able to continue building upon the solid foundations of Monro to become
the leading UK supplier of bespoke retail packaging.
From in-house concept development through to individual pick, pack & deliver our attention to detail and dedication
to service are unrivalled.
We supply some of the most widely recognised high street retailers in the UK as well as some of the world’s best
known brands. Our heritage and stability continue to offer our clients, both new and old, service led solutions at the
right price.
8. Account Management / SLS / Online Ordering
Account Management
Monro have a team of Sales Managers supported by experienced Account Managers.
Sales Managers are the main contact with overall responsibility for the account. Your Account Manager will ensure
the smooth day to day running of your account, liaising directly with all parties involved to safeguard production,
shipping and delivery of your products. Weekly, bi-weekly or monthly reporting is available detailing all actions on
your products. Each report is tailored to your specific requirement.
SLA
As with all of Monro’s major clients, we agree a Service Level Agreement (SLA) detailing
each product, packing information, anticipated usage, expected stock holding, pricing
and delivery requirements. Clear and detailed escalation procedures are included to
indicate actions to be taken in the unlikely event of a breach in the agreement.
Online Ordering
Requests for delivery can be received via many different means. We operate phone, fax, email and online
facilities with multiple formats for the call-off and are capable of receiving orders via EDI if required.
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9. QC & QA / Corporate Responsibility & Ethical Trading
QC & QA
Monro operate a robust policy of assurance and control of quality.
With an independent team of specialists in quality control based in Shenzhen China we undertake numerous
assessments of both our partner facilities and the products they produce for us. This helps us to ensure adherence
to quality during all aspects of production. In addition, and to ensure compliance prior to the consignments
departing from us, we undertake a final QA check to ensure compliance.
We work closely with SGS and Intertek within the UK and globally to support our testing regime. Both SGS & Intertek
help to ensure our testing methods remain robust and are able to supply independent assessments as required.
Corporate Responsibility & Ethical Trading
Being one of the leading suppliers to such global brands as Nike, Monro operates
robust CR and Ethical trading programmes.
Ensuring we have a dedicated, healthy and happy workforce that remains motivated is
paramount. Our aim is not to just comply with the minimum standards of CR, but to deliver
constant improvement for our people, as they help us deliver outstanding results for our
customers.
Monro are committed to innovation and technology that will help to reduce the amount
of energy consumed to produce, package and deliver. Monro’s policy is to re-cycle all
internally generated reusable material.
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10. Sourcing, Storage & Design
Sourcing
With over 25 years of global sourcing expertise we have developed a network of supply partners with
the capabilities of producing a wide range of products. We operate a robust purchasing system and
regularly inspect our partners’units to ensure compliance to local and international conventions.
Storage & distribution
From our wholly owned facility in the heart of the UK we are able to store, pick, pack
and distribute to your requirements. Our account management team help maintain
stock levels to support your ongoing requirements and our experience in maintaining
stock flow keeps you in control. We can deliver to any global location any specified
quantity using one of our selected partners, tracking it all of the way. Many of our
clients enjoy the benefits of our Direct to Store (DTS) service with the advantage of stock
management, retail store space and cash flow this service brings.
Design
From a rough sketch to a detailed brief, our in house design team, supported by our
external creative partners, can help convert your concept into a workable, printable form
of packaging.
From simple layout sheets through to detailed 4D CAD product representations, our in house design team
are there to help you realise your product.
We actively work with our suppliers to develop new ideas that can offer originality and function as well
as sustainability.
11. Pay us a visit Get in touch Get Social
Monro Ltd, 01530 278000
Interlink Way South, Interlink Park, 01530 832447
Bardon, Coalville
Leicester LE67 1PG sales@monro.co.uk
