Essential reporting for capacity and performance management webinar 11 18

www.metron-athene.com
Essential Reporting
Webinar
November 18, 2015

Capacity Management Maturity Survey
• Quick questions to receive your 20 page report
http://www.metron-athene.com/_capacity-management-maturity-survey/survey.asp

CM Maturity Workshop
• 2, 2-hour sessions
• December 8 & 10 (10AM GMT, 11AM EST
• $149 / £99 ($99 / £69 to those who fill out survey)
• Fill out survey first, then register for workshop for the
discount – details will be sent to you after the webinar
• Details on metron-athene.com (Services  Online
Workshops)

Essential Reporting for Capacity and
Performance Management
Showing value is critical for success
dale.feiste@metron-athene.com

Metron
• Established 1986
• Stable ownership
• Consistent Focus on CM
• Industry Leadership

Athene
Control Center
Capacity Database
Data Source
FrameworkAcquire DB/Application
Virtual Server Custom
z/OS, HP-UX, AIX, Solaris, Linux

Agenda
• Proactive reporting
• Evolving datacenters
• Return on investment
• Visibility and management support
• Report types and presentation style

Proactive versus Reactive Reporting

Trend Reporting Limitations
Understand limitations of linear regression when trending and
forecasting data. Use statistics like R^2 to confirm
Be sure to account for all
variables when ‘Right Sizing’
Include detail reporting for critical
resources if possible

Trend Reporting Limitations

Evolving Datacenters - Traditional Capacity Plan

Evolving Datacenters - More Components
Firewall
Proxy
Virtual
Web
Servers
Directory
Server
Load
Balancer
App
Servers
DB
Server
Mainframe
Partner
App
Web
Services
Msg.
Broker
Firewall
Virtual
Web
Servers
App
Servers
Shared
Service
Shared
Database
Clients
SLAs
Clients
SLAs

Evolving Datacenters - Infrastructure Sprawl
• How much of it is being
used efficiently?
• How do you define efficient,
and does it apply uniformly?
• Which systems will run out
of capacity?
• What visibility is required to
make it run efficiently?

Evolving Datacenters - Indicators of unmanaged capacity
• Capacity related incidents
• Reactive mode of operation for capacity incidents
• Lack of visibility into system resource utilization
• Poor performance that is the norm
• No ownership of capacity concerns
• Using excessive hardware to ensure capacity

Return on Investment - Reporting

Return on Investment (ROI) - Reporting
Key indicators for ROI reporting
• Resource utilizations
• Growth in resource utilizations
• Count of hardware/software assets
• Cost of hardware/software assets
• Maintenance cost for hardware
• Capacity related incidents
• Average cost of incidents
• Risk of capacity related incidents
• Capacity related labor costs

Visibility and Management Support
Important processes are implemented with management backing
• Capacity budgeting and
inventory management
• Mandatory resource
request process
• Determine ownership
• Chargeback of some form
• Define executive reporting
requirements
Once the bridge is built reporting information can flow freely
ITBusiness

Report Types and Presentation Style
http://img.labnol.org/di/choose-chart-type.jpg
Choosing the
right chart type
can enhance
your reports

Report Types and Presentation Style

Capacity Plan Structure – Formal ITIL® Definition
1. Introduction
2. Assumptions made
3. Management summary
4. Business Scenarios
5. Service Summary
6. Resource Summary
7. Options for service improvement
8. Cost model
9. Recommendations

Essential Reporting for Capacity and Performance
Management
Thank you for attending
The End

Essential reporting for capacity and performance management webinar 11 18

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