The document discusses issues with the current healthcare system including it being like a "black box" where patients lose control and dignity. It is also a "hypercomplex society" with many stakeholders that can lead to communication disasters. However, it proposes that the system can be improved by becoming more service-minded, clarifying patients' paths, making knowledge more available through online communication, publishing statistics, allowing patients to be involved and help, and creating care teams. It specifically discusses creating a personal cloud for interstitial cystitis patients to organize their information and connect to an IC community and continuous monitoring.