Phil Bouwer is a South African national currently working as the General Manager at Bingo Royale Mthatha in the Eastern Cape. He has over 24 years of experience in operations management, training, and development in the gaming and fast food industries, having previously worked for Sun International for 24 years until being retrenched in 2014. He is a qualified facilitator, trainer, and assessor with experience designing and conducting various training courses. Bouwer holds qualifications in facilitation and assessment at NQF Level 5 and has extensive experience managing teams and training staff at all levels.

1. Phil Bouwer
61 Round the Green
Sunningdale
Durban
4015
Kwazulu Natal
pbouwer0812@gmail.com
(h) 031 562 1719
(c) 084 7265 085
Sir, Madam
I’m currently general manager Bingo Royale Mthatha in the Eastern Cape. Before joining BOSS I was self-
employed for one year (freelance facilitator). Before that I was employed by Sun International for 24 years
(retrenched 2014). I have experience in operations management, training and development in the gaming
industry and fast food services. I was a training manager for the slots department, where it was part of my
managerial duties. I’m a qualified facilitator, trainer and assessor. I’ve also conducted numerous other
training and development courses within Sun International.
The last 14 years with Sun International I was responsible for training and ongoing development of staff at
various levels from compliance too technical and behavioral skills.
 I have extensive experience as an operations manager, team leader, trainer and mentor.
 I’m self-motivated, honest & diligent and highly disciplined, I am able to execute daily tasks as well
as short / long term projects with meticulous accuracy - meeting deadlines and ensuring
satisfactory outcome.
 My attention to detail makes me an excellent listener and communicator.
 Strong co-ordination and organizing experience – I was responsible for assisting senior
management and other internal departments with daily task, compliance, audits and reports.
 I assist the departmental compliance manager with drawing up and implementing procedures and
systems for the day to day run of the slots operation.
 Recently (2015) I completed Facilitator and Assessor training courses with accredited companies.
 I've completed First aid 1,2 and 3 in June 2015
 I've successfully completed Introduction to SAMTRAC in July 2015
 Completed the official SAMTRAC course in November 2015
 CATHSSETA registered Facilitator and Assessor against National Certificate Gaming Operations Lev 3
 CATHSSETA registered Facilitator and Assessor against National Certificate Fast Food Services
 ETDP registered Facilitator and Assessor
Kind regards
Phil Bouwer

2. Curriculum Vitae
Introducing
PHIL BOUWER
PERSONAL INFORMATION
Full Name and Surname Everdt Philuppus Bouwer
Nationality South African
EE Profile White Male
Languages English and Afrikaans
Area of Residence Sunningdale, Durban
Date of Birth 12 September 1965
ID Number 6509125147086
Married Status Married
Driver license 08
Health Good
Criminal offences None

3. SKILLS SUMMARY
 Training & development skills (facilitating and assessing, experience in designing training materials,
presenting courses within the gaming industry)
 Developing training plans and evaluate effectiveness of training.
 Highly skilled in planning, organizing, leading and controlling resources across the Firm
 Analyzing and implementing systems and procedures.
 Ability to manage diverse groups of people
 Excellent in empowering and motivating staff
 Various management skills such as communication, delegation, time management and problem solving
 Windows XP, Windows 7, Windows 8
 MS Office, Excel, Word, PowerPoint
 Crystal Web, EGS (gaming online programs)
EXPERIENCE
 People skills through dealing with staff and guests on a daily basis for 24 years.
 Experience in customer service – dealing with customers providing daily service and resolving disputes
and complaints.
 Project Management, short and long term tasks and assignments.
 Teamwork – supervising and leading teams during projects and tasks.
 Training and development experience, through training courses and implementation of experience
gained.
 Analyzing procedures and systems, simplifying and implementing new ones.
 Crisis management managing emergency situations – floor emergencies (robberies, health and safety
issues and staff issues).
 Time management – pressure over busy periods prioritizing tasks and assignments.
QUALIFICATIONS
QUALIFICATION INSTITUTION DATE
Grade 12 Ysterplaat High school 1983

4. COURSES AND TRAINING
Appraisal Skills Sun International 1992
Industrial Relations Sun International 1993
Training Skills Sun International 1994
Slots Management Development Program Sun International 1995-1996
Craft Trainer Award Stonebow 1996
Group Trainer Award Stonebow 2001
NQF assessor TD301 HITB 1997 and 2000
 Coach others in job skills
 Support, guide and assess
 Performance assessment
HR for Management Sun International 2000
Target and Selection Sun International 2001
Planning Training and Development Stonebow 2002
Plan and conduct assessment of learning outcome (NQ level 5) TLN Human Performance Systems 2003
Operational Finance Stratagem 2008
Slots Management Development Program Sun International 2008-2009
Management Development Certificate(NQ Level 4) Maurice Kerrigan 2010-2011
Leading & Managing high performance teams.
Personal Mastery & Emotional Intelligence.
Authentic Leader Manager Level 1.
Solve Problems, make and implement decisions.
Facilitator(NQ level 5) Accreditation and Training Services March 2015
Assessor(NQ level 5) Accreditation and Training Services May 2015
First Aider 1 -3 Action Training Academy June 2015
Introduction to SAMTRAC NOSA July 2015
SAMTRAC NOSA November 2015

5. ACHIEVEMENTS
DISCRIPTION DATE
Top Student Slots Management Development Program Won a 14 day trip to Las
Vegas
2010
COMMUNITY ACTIVITIES
DISCRIPTION DATE
Volunteer Officer Natal Parks Board 2001 – 2002
CAREER SUMMARY
POSITION
Facilitator and Assessor
COMPANY
Accreditation and Training Services
DATE
2015 - present
Gaming Slots Duty Manager Sun International 1991 - Present
Restaurant Manager Saddles 1989 – 1990
S.A. Marine corps S.A Navy 1984 – 1989
Leisure Interests
 Bass fishing
 Deep sea fishing
 Bird watching
 Reading books on war and history.
 Woodwork
 Military research.

6. DETAILED CAREER HISTORY
BOSS gaming (Bingo Royale Mthatha) March 2016 - present
General Manager
Summary
Day to day running of whole operation which includes EBT (180) as well as LPM (40) machines, a bar and
restaurant.
Duties and Responsibilities:
 Daily count and safe recon.
 Daily reports and orders.
 GAAP reports and controls.
 Daily completion of GGR and forwarding it to head office.
 Rosters for all departments.
 Site Employment Equity manager.
 Site Training and development manager.
 General tasks and supervising gaming floor and other operational issues.
Accreditation and Training Services
Freelance Facilitator/Assessor March 2015 – March 2016
Summary
Currently busy training and assessing a Fast Food learner ship for Honchos Chicken.
Duties and Responsibilities:
 Facilitating learners.
 Conducting training and assessments.
Sun International
Units: - Morula Sun, Carousel, Molopo Sun, Thaba Nchu Sun, Sugar Mill Casino and Sibaya Casino
Gaming Slots Duty Manager 1991 – 2014 (Retrenched)
Summary
Duties and Responsibilities:
 Training & development of staff
 Customer Service
 Marketing
 Dispute Handling
 Technical Training
 Conducting training assessments

7.  Training all employees re F.I.C.A. regulations regarding money laundering.
 Interviewing new staff through Target and Selection process.
 Customer relations, including guest complaints management & product assistance (marketing &
promotions), as well as general guest liaisons & entertaining.
 Staff management (IR & HR related issues within department)
 Implementing and auditing compliance issues and control measures.
 Project supervisor.
 Daily rosters and shift allocation sheets.
 Daily procedures, including revenue reporting, error investigations
 Inter-department liaisons to ensure an overall effective and incident free shift, resulting in guest
satisfaction and maximum revenue generation.
 Public relations entertaining guests - off property functions - A1 Grand Prix, ABSA Rugby stadium,
Bloemfontein Stadium, Kings Park Cricket stadium and deep sea fishing trips.
Reason for leaving: Retrenched
Saddles steak franchise
Steak House operator 1989 - 1990
Summary
Duties and Responsibilities:
 Operating restaurant on a shift basis.
 Training of new staff
 Ordering stock
 Running day ends and doing books.
 Managing all other aspects of the operation
Reason for leaving: Traveled overseas for a year
S.A. Marines – S.A. Navy
Marine Operator 1984 – 1989
Summary
Duties and Responsibilities:
 Senior Marine Junior leaders instructor
 Marine patrol boat coxswain
 Border duties (3 tours)
 Coin and riot duties.
 Harbor protection
 Platoon leader VIP protection unit S.A.S Silvermine for Chief of Defense force.
Reason for leaving: End of contract bought shares in restaurant.

8. REFERENCES
Mr. Andrew Allen | Assistant Slots Manager | Sibaya Casino |083 640 7141 (Last manager also retrenched)
Mr. Ruben Gooranah|Regional General Manager Gaming SI| 011 780 7033 / 084 662 0688
Lizette |Director ATS| 012 460 9585
Piet Swanepoel (Gaming Manager BOSS gaming) piet@bossgaming.co.za
Andre Van Rensburg (Director BOSS gaming) 083 630 5135