Environment Monitoring
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Monitoring involves watching systems and receiving alerts when issues arise. It is one part of managing an IT environment alongside other processes like incident and problem management. While monitoring alone does not transform a datacenter, it is indispensable for maintaining systems. Effective monitoring follows good practices like defining clear responsibilities and documentation, as well as avoiding issues like flooding teams with false alerts or contacting the wrong people. The goal is to automate responses and ensure the right people are alerted to issues to take action.
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· Useful resources
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https://soundcloud.com/griffinc/intro-to-lean-software
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Environment Monitoring
- 1. Environment MonitoringConcepts & Good Practices R.Radünz rradunz@gmail.com 1
- 3. What
- 4. Why
- 5. Who
- 6. How
- 7. When – ALWAYS!
- 9. 4 Concepts 4
- 10. 5 What is monitoring? * Automated Response Systems 5
- 11. 6 But Wait! Why are we doing this??? 6
- 12. 7 What… Watch! Plug & Pray 7
- 13. 8 What… Alert! 8
- 14. 9 What… Alert! 9
- 15. 10 What… Alert! * Remember ESCALATION RULES! 10
- 16. 11 What… Alert! * Remember ESCALATION RULES! 11
- 17. 12 What… Alert! 12
- 18. 13 What… Document! 13
- 19. 14 What… Act! 14
- 21. Generate more than one alert for the same event
- 22. Send an alert to the wrong person
- 23. Forget people needs rest
- 24. Forget no one is reading email at 3 AM15
- 26. Warn the teams about planned maintenance
- 27. Define clear responsibility (who does what)
- 28. Define and document escalation procedures
- 30. 17 Questions? 17
Editor's Notes
- Watch – continually monitor configuration item behaviourAlert – communicate status changes using different medias to different groupsDocument – save history of failures, performance values, repair actions, alerts sentAct – self-healing systems
- Three levels of monitoring – can be used to assess maturity level of the IT service organization
- A hardware failure should not trigger alerts for its dependent configuration itemsITIL precludes the creation of a service catalog where each service is linked to its underlining resources thus permitting to know the incident impact instantly
- One size does not fit all – send different messages to different teams at different times.
- Severity means the time to repair/act upon is different. Type of information collected determines the target team.Weekend alerts need a special treatment, maybe send via SMS, special escalation procedures (managers not on site)