This case study describes Hexaware providing enterprise application support for a leading healthcare data provider in the US. Hexaware manages applications like data warehousing, business intelligence, ERP and CRM using an onsite-offshore model. This decreases total costs on a yearly basis while increasing throughput and turnaround time for user requests. The engagement provides benefits like converting fixed costs to variable and improving productivity.

1. Case Study Healthcare & Life Sciences
Leading HealthCare Data Provider, USA - Enterprise Applications Support
Client Overview
The Client is the World’s leading Market Research & Data Analytics company for the Life Sciences & Pharmaceutical industry.
Solution & Engagement Model
Enterprise applications within the Corporate IT support area are outsourced to Hexaware to be Business Benefits
managed using an onsite – offshore model
Decrease in total cost on a Y-o-Y basis
Hexaware’s rich experience in managing enterprise applications like DW/BI, ERP, CRM helps by leveraging the onsite-offshore model
in bringing operational efficiencies for “Business-as-usual” support and economies of scope for for application management
future enhancements
Increase in throughput of service
requests on a monthly basis leading to
Technologies faster turn-around time for new user
Reporting : Hyperion ( Reporting & Planning) requirements
ETL Tools – Informatica 8.X Significant benefits associated with
Databases –SQL Server 2000/2005 converting Fixed cost into Variable costs
Other Technologies – Microsift .net, in deploying Hexaware personnel as &
Source Systems – PeopleSoft, Sales Force.com, SAP when required for new projects
Statistics Significant productivity improvement on
Q-on-Q basis
Team Size : 40 member team
24*7 BI/ERP/Reporting Infrastructure
Onsite / Offshore ratio: 20:80
Support
20 Critical Applications supported
2000 users spread across 77 countries
1500 ETL Mappings supported
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