This document provides information and discussion prompts for students in ENG 135 about various topics relating to business communication, including professionalism, listening vs. hearing, delivering negative messages, supporting messages with research, and considering your audience. Students are instructed to make an initial post responding to prompts about the weekly topic, and also reply to other students' posts, for a total of three substantive responses over two days. The discussions aim to help students develop important business communication skills for professional settings.

1. ENG 135 All Discussions
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ENG 135 Wk 1 Discussion - Professionalism
Post a total of 3 substantive responses over 2 separate days for full participation. This
includes your initial post and 2 replies to classmates or your faculty member.
Due Thursday
One essential aspect of business communication is professionalism. As you’ll learn in
“Digital Communication: Do’s and Don’ts” from the University Library, it’s critical to be
professional whether texting, emailing, or communicating via phone or face-to-face.
Respond to the following in a minimum of 175 words:
 Consider the effect of using text as a communication channel within a business
environment.
 What elements of communication should be included in the message? For
example, should you include a greeting? What texting behaviors should be avoided? How
can you effectively communicate in this channel of communication, yet still be
professional?
 What are your thoughts on the future of texting as a form of business
communication?
Due Monday
Post 2 replies to classmates or your faculty member. Be constructive and professional.
ENG 135 Wk 2 Discussion - Hearing vs. Listening
Post a total of 3 substantive responses over 2 separate days for full participation. This
includes your initial post and 2 replies to classmates or your faculty member.

2. Due Thursday
In business and personal communication, it’s important to understand the difference
between hearing and listening. Listening is a process that requires effort and
motivation. Being an effective listener will always be a valuable skill in the workplace,
especially as we rely on electronic communication.
Respond to the following in a minimum of 175 words:
 What are the steps in the listening process? Why are these steps so important in
business?
 What are some strategies you can use to ensure you are listening in the
workplace?
 How can you use your listening skills to adapt your communication to different
audiences?
Due Monday
Post 2 replies to classmates or your faculty member. Be constructive and professional.
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ENG 135 Wk 3 Discussion - Negative Messages
Post a total of 3 substantive responses over 2 separate days for full participation.
This includes your initial post and 2 replies to classmates or your faculty member.
Due Thursday
Negative messages in the business setting can result in a less than desirable
response. Thus, it is essential to communicate in a way that provides for
continued trust and integrity with those in the organization.
Consider recent negative messages you’ve heard/seen as you respond to the
following questions in a minimum of 175 words:
 What are some proper strategies for delivering negative news within an
organization? How would you plan for this type of messaging?
 What special circumstances does a communicator need to consider when
delivering a negative message?
 How does the channel of communication factor into the delivery?

3.  What are the differences between an indirect and direct approach for
negative messages?
Due Monday
Post 2 replies to classmates or your faculty member. Be constructive and
professional.
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ENG 135 Wk 4 Discussion - Supporting Your Message
Post a total of 3 substantive responses over 2 separate days for full participation. This
includes your initial post and 2 replies to classmates or your faculty member.
Due Thursday
Similar to an academic setting, research can be an essential element to business
communication. Finding and integrating reliable information is just as important when
writing a report at work as it is when writing a research paper in school.
Respond to the following in a minimum of 175 words:
 What are the four steps involved in supporting your messages with reliable
information?
 Which of these steps might be most challenging? Why?
 How have your courses at University of Phoenix helped prepare you for the
research process necessary for proper report writing in the workplace?
 What are some skills you think you still need to learn?
Due Monday
Post 2 replies to classmates or your faculty member. Be constructive and professional.
ENG 135 Wk 5 Discussion - Audience
Post a total of 3 substantive responses over 2 separate days for full participation. This
includes your initial post and 2 replies to classmates or your faculty member.

4. Due Thursday
As you learned in Week 1, the audience of your communication is an important factor
for you to consider in business communication. This holds true when preparing for a
presentation and an interview. You must consider what content may need to be reworked
given your audience’s knowledge of a topic or job requirements. Furthermore, you may
need to rework your delivery style based on your audience.
Respond to the following in a minimum of 175 words:
 What are some ways you can research your audience to determine questions they
might have regarding the topic of your presentation?
 How can you read your audience to determine their feedback during your
presentation?
 If you receive negative feedback during a presentation (e.g., frowns, looks of
confusion), how might you adapt your speaking or delivery?
 How are presentations and interviews similar? Consider how you can apply
presentation skills in an interview situation.
Due Monday
Post 2 replies to classmates or your faculty member. Be constructive and professional.