End User Experience: Do you know when your users' experience is bad?: John Dormon, BMC Software

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If you aren’t monitoring your end users’ experience, you really have no idea what your users are seeing. And if you aren’t able to see what each and every user is doing at any time, from any device and location, and through any given path – then it’s going to be very hard to figure out if there is an issue and how pervasive the issue is, much less determine the cause. This presentation will cover the value of monitoring from the end user perspective so you can meet your service levels, ensure customer satisfaction, and avoid costly business disruption.

Technology Business

End User Experience:

Do you know
when things
are going bad?

John Dormon

99.9%
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IT Availability … It’s a Matter of Perspective

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3

IT Availability … It’s a Matter of Perspective

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4

It starts with the End User …
•

Top 3 Challenges for Managing Application
Performance
•
•
•

Lack of visibility into end user experience
Proactive problem detection before users call to
report
Inability to measure business impact of application
performance related issues

“End user monitoring tools need to provide deep insight into end-user
behavior and application usage patterns and provide performance baselining to ensure IT service degradation is
understood, analyzed, remediated and, in certain cases, avoided.”

74% of end user
problems are not
detected by IT
Forrester Report on “IT is a
Business Risk”

Only 4% of users will
actually report an
application problem
Network World Survey

- WILL CAPELLI, RESEARCH VICE PRESIDENT

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ISP-Carriers-Browsers
Apps-Devices-Java Script

?
?

Private
Cloud

Public
Cloud

?
?
Front End Management
End User Experience
Back-End Management

Data Center Performance & Availability

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“WHAT” …
Web Tier Real Time, Synthetic & Real User Monitoring and Analytics

TRANSACTIONS





Focused on actual application response
Captures end-user transactions in real time
Non-intrusive, passive data collection with quick time to value

Identify issues before users call to report the problem
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“WHAT” …
Client Activity
Thick Client
Web / HTTP

Rich Internet

Java

ATERNITY for EUEM
monitors
any business process
within any app running
on any type of device

Productivity

Desktop
Virtualization

Application
Virtualization

Mobile
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“WHERE” …
Real Time, Application Transaction Tracing

TRANSACTIONS





See the hop-to-hop performance of your transactions
Isolate latency problems
Identify the source of a failed transaction

Identify where application issues are occurring
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“WHY” …
Identify the Root Cause of Poor Performance

Full Diagnostics into Application, Middleware & Application Infrastructure
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©

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The Visibility Gap Closed
Application Performance Management

End to
End
End User Experience Mgmt

App Tier Deep Visibility/Tracing

From the end-user perspective

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©

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Integrations

EUEM

MainView

Application
Diagnostics

BATT

ProactiveNet

CMDB

Capacity
Optimisation

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ITSM

13

Use Case

“Detecting problems in the past could take days or weeks. Now it takes minutes. And mean time to
repair is orders of magnitude faster because we start troubleshooting much sooner. We don’t have
to switch tools. We just drill down from BMC End User Experience Management . We can tell if the
problem is in one of our systems or in the customer environment and we can drill right down to the
SQL query level if need be.”
DERRICK D. COBEY
CHIEF TECHNOLOGY OFFICER

Learn more at www.bmc.com
© Copyright 11/12/2013 BMC Software, Inc

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💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™: See how to accelerate model training and optimize model performance with active learning Learn about the latest enhancements to out-of-the-box document processing – with little to no training required Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath. Speakers: 👨‍🏫 Andras Palfi, Senior Product Manager, UiPath 👩‍🏫 Lenka Dulovicova, Product Program Manager, UiPath

Generating a custom Ruby SDK for your web service or Rails API using Smithy

g2nightmarescribd

Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.

Knowledge engineering: from people to machines and back

Elena Simperl

Monitoring Java Application Security with JDK Tools and JFR Events

Ana-Maria Mihalceanu

Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...

Jeffrey Haguewood

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams. Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

To Graph or Not to Graph Knowledge Graph Architectures and LLMs

Paul Groth

Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...

Ramesh Iyer

In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.

Epistemic Interaction - tuning interfaces to provide information for AI support

Alan Dix

Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024 https://alandix.com/academic/papers/synergy2024-epistemic/ As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.

Securing your Kubernetes cluster_ a step-by-step guide to success !

KatiaHIMEUR1

Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster. However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks. In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.

When stars align: studies in data quality, knowledge graphs, and machine lear...

Elena Simperl

GenAISummit 2024 May 28 Sri Ambati Keynote: AGI Belongs to The Community in O...

Sri Ambati

Mission to Decommission: Importance of Decommissioning Products to Increase E...

Product School

Bits & Pixels using AI for Good.........

Alison B. Lowndes

Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered Quality

Inflectra

In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring. Learn about: • The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks. • Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective. • Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification. • Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process. Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.

GraphRAG is All You need? LLM & Knowledge Graph

Guy Korland

Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs. 1. Unifying Large Language Models and Knowledge Graphs: A Roadmap. https://arxiv.org/abs/2306.08302 2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs: https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/

From Daily Decisions to Bottom Line: Connecting Product Work to Revenue by VP...

Product School

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