"Governance" sounds like work. Like bureaucracy. Like "no." It doesn't have to be this way.
Governance is most effective when it looks like help and sounds like "yes." Governance should be empowering, enlightening, supportive of goals, and flexible enough to allow innovation. It should be non-invasive.
We know that most people want to succeed at whatever they're attempting to do, so let's talk about how to help all the other-duties-as-assigned folks do good work on your site even though it's probably not their primary function.
In this session, you'll learn:
*How to establish a web governance structure that meets your users where they are
*How to focus on your users' own goals to sell them on the importance of content strategy and governance
*Tactics and strategies for turning other-duties-as-assigned content contributors into quality stewards (even if they don't know that's what they are)
The web is this magical place where everyone has opinions on what isn't working and why. The call for website (and, let's face it, primarily homepage) redesigns comes from all sides at the most inopportune times. Instead of embarking on a massive project where scope creep and HIPPO's will eat your soul, start making small, goal-oriented, data-driven changes to content and IA. The results may surprise even the most vocal of HIPPO's.
Where does the Business Analyst fit into Agile - 1stConf presentation - 16-03...Ryan McKergow
There are a lot of statements that claim that Business Analysts are not needed in Agile or that there is no planning or documentation. However, this is absolutely not the case! Andrew Thorpe and Ryan McKergow will explain how all the essential Business Analysts competencies are still applicable and important within Agile, what are the values and behaviours that an Agile Business Analyst will need to embody, and what the day in the life of an Agile Business Analyst looks like.
Data Driven Culture with Slalom's Director of AnalyticsPromotable
Everyone wants to capture the benefits of big data by making better data driven decision. We are inundated by analytical tools that deliver "insights" and process information quickly.
Although often overlooked, creating a data driven culture is as important as finding the right tools to make data driven decisions. Organizations who skip this foundational element often find their investment in Data tools and personal don't yield the benefits that becoming Data Driven is supposed to unlock.
In this talk you'll learn about why creating a Data Driven culture is vital to every organization and the starting point for ensuring your data strategy generates strong impact and ROI.
Takeaways:
What is a data driven culture? Where does it start?
What happens when you implement tools (tableau, power BI, Machine Learning, etc) without first having a data driven culture
Stages of a Data Driven Culture?
How to get started?
Your Instructor: Kevin Chapin is the Practice Director for Data and Analytics at Slalom Consulting.
To see the full talk, click here: https://www.youtube.com/watch?v=7xNLgiK31Is
The web is this magical place where everyone has opinions on what isn't working and why. The call for website (and, let's face it, primarily homepage) redesigns comes from all sides at the most inopportune times. Instead of embarking on a massive project where scope creep and HIPPO's will eat your soul, start making small, goal-oriented, data-driven changes to content and IA. The results may surprise even the most vocal of HIPPO's.
Where does the Business Analyst fit into Agile - 1stConf presentation - 16-03...Ryan McKergow
There are a lot of statements that claim that Business Analysts are not needed in Agile or that there is no planning or documentation. However, this is absolutely not the case! Andrew Thorpe and Ryan McKergow will explain how all the essential Business Analysts competencies are still applicable and important within Agile, what are the values and behaviours that an Agile Business Analyst will need to embody, and what the day in the life of an Agile Business Analyst looks like.
Data Driven Culture with Slalom's Director of AnalyticsPromotable
Everyone wants to capture the benefits of big data by making better data driven decision. We are inundated by analytical tools that deliver "insights" and process information quickly.
Although often overlooked, creating a data driven culture is as important as finding the right tools to make data driven decisions. Organizations who skip this foundational element often find their investment in Data tools and personal don't yield the benefits that becoming Data Driven is supposed to unlock.
In this talk you'll learn about why creating a Data Driven culture is vital to every organization and the starting point for ensuring your data strategy generates strong impact and ROI.
Takeaways:
What is a data driven culture? Where does it start?
What happens when you implement tools (tableau, power BI, Machine Learning, etc) without first having a data driven culture
Stages of a Data Driven Culture?
How to get started?
Your Instructor: Kevin Chapin is the Practice Director for Data and Analytics at Slalom Consulting.
To see the full talk, click here: https://www.youtube.com/watch?v=7xNLgiK31Is
#DWCAU 2018 The importance of Digital Literacy on the Digital Workplace in Of...Tracy Van der Schyff
Just in the last 5 years, technology has evolved so fast that most people are struggling to keep up. Simply sending your users the Office.com URL won't cut it either. In this session I'll cover:
Literacy statistics and ROI on training
How Office 365 supports and grows digital literacy skills
Some of the amazing features released in the last couple of years in Office (that you most probably didn’t even know about)
Where and how to keep up to date with new features and releases
How IT, End User & Training roles should change
Realizing the value that Office 365 brings you will not only enable your users, but also help with changing company cultures into flourishing, creative and collaborative places to work.
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
President and Chief Performance Officer,
Transformation Leadership Coach, Speaker, Author,
Adjunct Associate Professor of Business Administration
Professor Dr. Frank L Harper Jr. PMP® is a proven deliverer of innovation and operations excellence through leading numerous process-and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology.
A self-proclaimed Strategic Hustler™, his technical savvy, leadership, teaching, solutions-focused thinking and execution has directed or contributed to strategic programs/projects with combined budgets of $4+ Billion supporting business units to identify, develop, and implement business solutions that maximize throughput, operational efficiency, customer service, and competitiveness. The effectiveness of these efforts generated combined revenues and savings of $10+ Billion for companies and governments on five continents [North & South America, Asia, Africa, and Europe].
A former shoe shine boy, or Street hustler, and scholar-athlete, he has received national and international honors for his pioneering work in the fields of information technology, industrial engineering, and project management. Community leaders applauded his views on community-based education and training. His forty-plus years of leadership and management experience extends beyond the corporate setting into community, sports, and spiritual endeavors.
Currently, Professor Dr. Harper who also holds an MBA in Marketing, MSc in Industrial Engineering, and BSc in Computer Technology/Industrial Engineering; is an Adjunct Associate Professor of Business Administration for the Cambridge Corporate University (Switzerland), President and Chief Performance Officer of Intelligent Systems Services LLC, (US) and Strategic Advisor / Trainer / Business Transformation Consultant for Innovative Management Services, Pakistan.
In EK CEO Zach Wahl's presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK's Proprietary KM Maturity Benchmark, a process to understand your organization's current, and target state, and specific metrics regarding KM ROI and Business Value.
Presentation to Enterprise Collaboration Techfest (March 2016) on the need for Intranets and ESNs to deliver consumer-quality user experiences in order to drive business value.
Earning Relationship Capital (RC) discusses the compelling trends and requirement for the capture, measurement, and utilization of Relationship Capital (RC) on-line for individuals, brands, and organizational success! Also, provides 10 Steps to Earning RC in todays' hyper-connected world.
Where Cognitive Science, Interaction Design and Data Dwells: The Competencies...Aaron Silvers
Web technology standards emerged in the early 2000s that reinforced the use of the desktop web browser. After 15 years, we all are part of a new revolution in what it means “to be online” thanks to APIs and connected devices. The Experience API (xAPI) is a new standard, encouraging a new type of practitioner who helps people learn and improve through cognitive science, interaction design and data. In this session, we'll talk about xAPI and highlight the new competencies needed to work with it.
Slides: Taking an Active Approach to Data GovernanceDATAVERSITY
A Look at How Riot Games Implemented Non-Invasive Data Governance
Riot Games created and runs “League of Legends,” the world’s most-played PC game and most viewed eSport — and is now transforming to become a multi-title publisher. To keep pace with this transformation and support a growing player base of millions, Riot Games is taking a page from Bob Seiner’s book, “Non-Invasive Data Governance: The Path of Least Resistance and Greatest Success” and leveraging the Alation Data Catalog to help guide accurate, well-governed analysis.
Bob Seiner will join Riot Games’ Chris Kudelka, Technical Product Manager, and Michael Leslie, Senior Data Governance Architect, and Alation’s John Wills, VP of Professional Service, for an inside look at Data Governance at one of the world’s leading gaming companies.
Join this webinar to learn:
• How Riot Games is implementing Non-Invasive Data Governance
• How this new approach to Data Governance helps to drive the business
• How the Alation Data Catalog helps Riot Games create the foundation for guiding accurate, well-governed data use
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
We're growing and needed a more effective and scalable way to communicate internally. This presentation outlines our process and the rationale behind how and why we decided to go with a socially enabled system for communication and collaboration
Jonathan Lee, Managing Director, Brand Strategy, and Ken Allard, Managing Director, Business Strategy at HUGE, gave this presentation at "Ambidexterity 2," the VCU Brandcenter's Executive Education program for account planning on June 24th at the VCU Brandcenter in Richmond, VA.
Digital transformation can be defined as a process whereby an organization shifts their business models, processes, and organizational culture with digital technologies to adapt to changing customer behaviors. They adapt to meet ever-changing customer expectations and engage with consumers in innovative ways. Transformational journeys require acurate assessments, learning, growth, and monitoring of:
1) People and Culture;
2) Capacity and Capabilities;
3) Innovation; and
4) Technology.
David Horton Project Management Portfolio NarrativeDavid Horton
Thank you for stopping by to look through my Project Management Narrative. Feel free to reach out if you have any questions and I would love to connect with you! I'm on twitter @davidhortonweb and LinkedIn. You can also visit my online home at http://www.davidhorton.info.
Thanks again!
ABOUT ME:
I am a highly self-motivated, dependable and responsible with 10 years of experience managing large enterprise projects. Refining and developing my skills, I continue to hone and refine my craft.
Metadata Matters – Collaboration, Search, and Information Governance at Brail...Concept Searching, Inc
Brailsford & Dunlavey has earned a reputation as a premier national program management firm, overseeing billions of dollars in new construction and renovation projects. It offers comprehensive services, ranging from planning through implementation, and manages all areas of risk, and maintains constant control of budget, schedule, and quality.
Brailsford & Dunlavey’s goal was to update its SharePoint 2010 intranet, to refresh an out-of-the-box design and to improve usability and collaboration. The existing intranet lacked a clear governance structure, effective information architecture, and mobile accessibility. With nearly 70,000 documents and more than 8,000 list items on its intranet, and another 200,000 on its client portal, the firm needed a way to make intranet content significantly more accessible to employees across several national offices.
The redeveloped and redesigned intranet was implemented with responsive design, to encourage the highly mobile workforce to access the site from anywhere. The intranet’s new, intuitive design reflects the look and feel of Brailsford & Dunlavey’s public facing website, and the refreshed information architecture has provided a clear path to find important information.
Join Brailsford & Dunlavey and Concept Searching to:
• Discover what was done from a technology perspective
• Understand how all the firm’s documents were tagged and classified
• Find out how long the project took
• Hear about challenges and lessons learned
• Learn what the benefits have been
• Watch a demo and see the intranet in action
Metadata Matters – External Self-serve Portal at Moffitt Cancer CenterConcept Searching, Inc
Moffitt Cancer Center is a nonprofit organization, with a mission of contributing to the prevention and cure of cancer. This informative webinar will provide details on how its online patient portal was developed and deployed using conceptClassifier for SharePoint and FAST search. David Stringfellow, Manager of Portal and Web Technologies at Moffitt Cancer Center, will be the guest speaker, sharing his first-hand experience of the project.
Not healthcare, so not interested? Any organization that provides self-serve applications or customizes the delivery of external information based on what is known about the user could benefit from this webinar. It will explore how using semantic metadata significantly improves both search results and end user experience.
Moffitt Cancer Center and Concept Searching will discuss:
• Why and how the technologies were used
• How ease of use was ensured, to accommodate all demographics and ages
• The integration of information from internal systems, government sources, and reliable third party sources
• Security issues that needed to be addressed to meet compliance requirements
• How the challenge of providing individual patients with the information most relevant to their specific health situation was solved, while ensuring the information was accurate, medically sound, and secure
• The results delivered by the portal and how it is managed
Attend to understand how conceptClassifier for SharePoint helped solve many of the challenges faced by Moffitt Cancer Center.
This webinar will be engaging, insightful, and educational. If you have questions, please submit them when you register, and we will address them during the webinar.
Making KM Clickable: The Rapidly Changing State of Knowledge ManagementEnterprise Knowledge
Initially delivered for the Bangalore K-Community Zoom Meetup: “The Digital Edge: Tech Roadmaps and Impacts on KM on June 15th, this deck covers the key takeaways from the leading Knowledge Management book, 'Making Knowledge Management Clickable,' by Zach Wahl and Joe Hilger of Enterprise Knowledge. The presentation covers definitions and value of KM, offers best practices on KM systems, details key types of KM technologies, and discusses some of the common types of KM solutions such as KM Portals and Knowledge Graphs.
#DWCAU 2018 The importance of Digital Literacy on the Digital Workplace in Of...Tracy Van der Schyff
Just in the last 5 years, technology has evolved so fast that most people are struggling to keep up. Simply sending your users the Office.com URL won't cut it either. In this session I'll cover:
Literacy statistics and ROI on training
How Office 365 supports and grows digital literacy skills
Some of the amazing features released in the last couple of years in Office (that you most probably didn’t even know about)
Where and how to keep up to date with new features and releases
How IT, End User & Training roles should change
Realizing the value that Office 365 brings you will not only enable your users, but also help with changing company cultures into flourishing, creative and collaborative places to work.
This presentation was delivered by EK CEO Zach Wahl at the 2023 Midwest KM Symposium in Kent State, Ohio. The presentation defines Knowledge Management and its value. It also covers key industry trends and outcomes.
President and Chief Performance Officer,
Transformation Leadership Coach, Speaker, Author,
Adjunct Associate Professor of Business Administration
Professor Dr. Frank L Harper Jr. PMP® is a proven deliverer of innovation and operations excellence through leading numerous process-and productivity-improvement initiatives, leverages emerging technologies for business transformation, orchestrates organizational change, while identifying and developing collaborative opportunities between business units and technology.
A self-proclaimed Strategic Hustler™, his technical savvy, leadership, teaching, solutions-focused thinking and execution has directed or contributed to strategic programs/projects with combined budgets of $4+ Billion supporting business units to identify, develop, and implement business solutions that maximize throughput, operational efficiency, customer service, and competitiveness. The effectiveness of these efforts generated combined revenues and savings of $10+ Billion for companies and governments on five continents [North & South America, Asia, Africa, and Europe].
A former shoe shine boy, or Street hustler, and scholar-athlete, he has received national and international honors for his pioneering work in the fields of information technology, industrial engineering, and project management. Community leaders applauded his views on community-based education and training. His forty-plus years of leadership and management experience extends beyond the corporate setting into community, sports, and spiritual endeavors.
Currently, Professor Dr. Harper who also holds an MBA in Marketing, MSc in Industrial Engineering, and BSc in Computer Technology/Industrial Engineering; is an Adjunct Associate Professor of Business Administration for the Cambridge Corporate University (Switzerland), President and Chief Performance Officer of Intelligent Systems Services LLC, (US) and Strategic Advisor / Trainer / Business Transformation Consultant for Innovative Management Services, Pakistan.
In EK CEO Zach Wahl's presentation from KMWorld Connect 2020, he discusses the importance of putting KM in terms of business value and ROI. The presentation details EK's Proprietary KM Maturity Benchmark, a process to understand your organization's current, and target state, and specific metrics regarding KM ROI and Business Value.
Presentation to Enterprise Collaboration Techfest (March 2016) on the need for Intranets and ESNs to deliver consumer-quality user experiences in order to drive business value.
Earning Relationship Capital (RC) discusses the compelling trends and requirement for the capture, measurement, and utilization of Relationship Capital (RC) on-line for individuals, brands, and organizational success! Also, provides 10 Steps to Earning RC in todays' hyper-connected world.
Where Cognitive Science, Interaction Design and Data Dwells: The Competencies...Aaron Silvers
Web technology standards emerged in the early 2000s that reinforced the use of the desktop web browser. After 15 years, we all are part of a new revolution in what it means “to be online” thanks to APIs and connected devices. The Experience API (xAPI) is a new standard, encouraging a new type of practitioner who helps people learn and improve through cognitive science, interaction design and data. In this session, we'll talk about xAPI and highlight the new competencies needed to work with it.
Slides: Taking an Active Approach to Data GovernanceDATAVERSITY
A Look at How Riot Games Implemented Non-Invasive Data Governance
Riot Games created and runs “League of Legends,” the world’s most-played PC game and most viewed eSport — and is now transforming to become a multi-title publisher. To keep pace with this transformation and support a growing player base of millions, Riot Games is taking a page from Bob Seiner’s book, “Non-Invasive Data Governance: The Path of Least Resistance and Greatest Success” and leveraging the Alation Data Catalog to help guide accurate, well-governed analysis.
Bob Seiner will join Riot Games’ Chris Kudelka, Technical Product Manager, and Michael Leslie, Senior Data Governance Architect, and Alation’s John Wills, VP of Professional Service, for an inside look at Data Governance at one of the world’s leading gaming companies.
Join this webinar to learn:
• How Riot Games is implementing Non-Invasive Data Governance
• How this new approach to Data Governance helps to drive the business
• How the Alation Data Catalog helps Riot Games create the foundation for guiding accurate, well-governed data use
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
We're growing and needed a more effective and scalable way to communicate internally. This presentation outlines our process and the rationale behind how and why we decided to go with a socially enabled system for communication and collaboration
Jonathan Lee, Managing Director, Brand Strategy, and Ken Allard, Managing Director, Business Strategy at HUGE, gave this presentation at "Ambidexterity 2," the VCU Brandcenter's Executive Education program for account planning on June 24th at the VCU Brandcenter in Richmond, VA.
Digital transformation can be defined as a process whereby an organization shifts their business models, processes, and organizational culture with digital technologies to adapt to changing customer behaviors. They adapt to meet ever-changing customer expectations and engage with consumers in innovative ways. Transformational journeys require acurate assessments, learning, growth, and monitoring of:
1) People and Culture;
2) Capacity and Capabilities;
3) Innovation; and
4) Technology.
David Horton Project Management Portfolio NarrativeDavid Horton
Thank you for stopping by to look through my Project Management Narrative. Feel free to reach out if you have any questions and I would love to connect with you! I'm on twitter @davidhortonweb and LinkedIn. You can also visit my online home at http://www.davidhorton.info.
Thanks again!
ABOUT ME:
I am a highly self-motivated, dependable and responsible with 10 years of experience managing large enterprise projects. Refining and developing my skills, I continue to hone and refine my craft.
Metadata Matters – Collaboration, Search, and Information Governance at Brail...Concept Searching, Inc
Brailsford & Dunlavey has earned a reputation as a premier national program management firm, overseeing billions of dollars in new construction and renovation projects. It offers comprehensive services, ranging from planning through implementation, and manages all areas of risk, and maintains constant control of budget, schedule, and quality.
Brailsford & Dunlavey’s goal was to update its SharePoint 2010 intranet, to refresh an out-of-the-box design and to improve usability and collaboration. The existing intranet lacked a clear governance structure, effective information architecture, and mobile accessibility. With nearly 70,000 documents and more than 8,000 list items on its intranet, and another 200,000 on its client portal, the firm needed a way to make intranet content significantly more accessible to employees across several national offices.
The redeveloped and redesigned intranet was implemented with responsive design, to encourage the highly mobile workforce to access the site from anywhere. The intranet’s new, intuitive design reflects the look and feel of Brailsford & Dunlavey’s public facing website, and the refreshed information architecture has provided a clear path to find important information.
Join Brailsford & Dunlavey and Concept Searching to:
• Discover what was done from a technology perspective
• Understand how all the firm’s documents were tagged and classified
• Find out how long the project took
• Hear about challenges and lessons learned
• Learn what the benefits have been
• Watch a demo and see the intranet in action
Metadata Matters – External Self-serve Portal at Moffitt Cancer CenterConcept Searching, Inc
Moffitt Cancer Center is a nonprofit organization, with a mission of contributing to the prevention and cure of cancer. This informative webinar will provide details on how its online patient portal was developed and deployed using conceptClassifier for SharePoint and FAST search. David Stringfellow, Manager of Portal and Web Technologies at Moffitt Cancer Center, will be the guest speaker, sharing his first-hand experience of the project.
Not healthcare, so not interested? Any organization that provides self-serve applications or customizes the delivery of external information based on what is known about the user could benefit from this webinar. It will explore how using semantic metadata significantly improves both search results and end user experience.
Moffitt Cancer Center and Concept Searching will discuss:
• Why and how the technologies were used
• How ease of use was ensured, to accommodate all demographics and ages
• The integration of information from internal systems, government sources, and reliable third party sources
• Security issues that needed to be addressed to meet compliance requirements
• How the challenge of providing individual patients with the information most relevant to their specific health situation was solved, while ensuring the information was accurate, medically sound, and secure
• The results delivered by the portal and how it is managed
Attend to understand how conceptClassifier for SharePoint helped solve many of the challenges faced by Moffitt Cancer Center.
This webinar will be engaging, insightful, and educational. If you have questions, please submit them when you register, and we will address them during the webinar.
Making KM Clickable: The Rapidly Changing State of Knowledge ManagementEnterprise Knowledge
Initially delivered for the Bangalore K-Community Zoom Meetup: “The Digital Edge: Tech Roadmaps and Impacts on KM on June 15th, this deck covers the key takeaways from the leading Knowledge Management book, 'Making Knowledge Management Clickable,' by Zach Wahl and Joe Hilger of Enterprise Knowledge. The presentation covers definitions and value of KM, offers best practices on KM systems, details key types of KM technologies, and discusses some of the common types of KM solutions such as KM Portals and Knowledge Graphs.
Similar to Empower to the People - Non-invasive Governance: Meeting People Where They Are (20)
Presentation delivered to faculty and staff outlining the state of social media for the university and guidelines for improving their social media efforts.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
2. @shelleykeith
tl;dr: 10 yrs higher ed, 20 yrs mktg/tech, BBA, MSIQ
Director of Digital Communications
University of Mary Washington
Manager of Web Communications & Marketing
Southern Arkansas University
Prior: web hosting, project management, ecommerce
MS Information Quality
College of Engineering & Information Technology
University of Arkansas at Little Rock
3. Information Quality (IQ)
DEFINITION
The quality of information/data is
measured by the fitness for use for
its intended purpose.
RATIONALES
Data of high quality…
1. …is a valuable asset
2. …can increase customer
satisfaction
3. …can improve revenues and
profits
4. …can be a strategic competitive
advantage
FACTORS INCLUDE…
…accuracy, completeness,
consistency, timeliness, believability,
interpretability, etc.
4. Data begins to decay as soon as the
database is created, because the real world
objects associated with that data are always
in flux.
• Customer data
• Courses
• People
• Buildings
• Degrees
• Kodak
Core Principle
13. Digital Governance
Framework for establishing accountability, roles, and decision-
making authority for an organization’s digital presence.
WelchmanPierpoint
14. Content Governance
A process of managing content roles, responsibilities, processes,
documentation, tools and training.
15. Web Governance
making sure the website is working FOR the institution
and effectively stewarding the resource
16. Lori Packer
Your website is not a project.
Projects have an end.
University of Rochester
@loripa
“ “
47. Non-Invasive Governance
Asks
1. What will work in our
culture?
2. What will work given our
resources?
3. What small steps can we
take to begin building a
successful system of
governance inside existing
processes?
Justifications
1. What could we do if the site
were better organized and
managed?
2. What can we NOT do
because our site isn’t better
governed?
48. Non-Invasive governance
• is collaborative, supportive, and transparent
• requires focus toward a long-term goal
• is accomplished by maximizing use of resources, documenting
goals and results, building buy in, and training best practices.
Wash. Rinse. Repeat.
...is about people, not process.
49.
50.
51. Governance Bill of Rights
Stewards
• Help with and training on
tools and best practices
• Clear interpretation and
supported implementation of
regulatory requirements
• Assistance establishing goals
and success metrics
• Access to data and analysis
Site Users
• Accessible content and
navigation
• Current information
supporting their ability to
perform necessary tasks
• Usable interfaces
• Access to support they
should never need
52. Web Process Framework
Quality
Fit for use
Accurate
Currency
Information
Tools &
Technology
Compliance
Usability &
Accessibility
Style &
Identity
User
Admin
53. You are not doing this
wrong. Kristina Halvorson
Confab Higher Ed, 2013
54. Every step in the right
direction is a step in the
right direction.
Shelley Keith
Every anxiety attack for the last 2 years.
55.
56. Let’s Review
1. Decide where you’re going.
2. Find and cultivate your biggest supporters.
3. Be collaborative, supportive, and transparent.
4. Tell your story. Be the expert.
5. Support yourself.
Web governance – holistic view, not just content
In the spirit of transparency, and so you guys don’t think I’m standing up here talking about governance and working in a utopia full of resources and glitter
June 2013: 25,000 pages migrated wholesale in 2011 from Contribute (already outdated, incorrect), 250 barely trained content contributors, Siteimprove results that would cause most of us in this room to have grand mal panic attacks, 1 developer and me.
Bringing other people on board is the only option I have.
Example: Data that might be viable for a call center might not be a good mailing list. Marketing data doesn’t translate to billing use. Academic faculty assessment data isn’t directly applicable to marketing purposes.
The one that’s stuck with me the most.
TALK ABOUT THIS. – example: courses, people, buildings, degrees – they change all the time.
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No such thing as set it and forget it.
So now replace “information” and “data” with “content” in all of these statements.
Hello academic, research based, validation for everything we do. MIT offers a Ph.D. in this, y’all!
I’ve been exposed to lots of different governance between the business degree, the IQ degree, working on the web, working in higher education, working in the public sector…I’m seeing all the governance.
So with all of this governance, why is nothing working the way it really needs to? Why do we see continued inefficiencies, broken processes, and missed opportunities?
Because politics is a thing…
…and resources are not.
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Nobody does. Not even Harvard, who with their Ivy status, huge endowments, and illustrious reputation STILL struggle with many of the same problems the rest of us have.
They just get to do it on a grander scale with more eyes on them. Sweet gig…?
Keep the SHIP afloat.
So let’s talk about governance when you’re doing well just to keep things moving, keep the ship afloat, so to speak. – this is where I am
PROCUREMENT CRAPALANCHE
I think of our procurement process. It’s layers of bureaucracy and paperwork for the sake of bureaucracy and paperwork. It may have value, but mostly it’s just a crapalanche of work to slog through to accomplish something usually unrelated to paperwork and process.
Aside from completing the task, it has no real value to ME.
DETRITUS
Governance activities become another layer in the detritus that bogs us down and keeps us from doing our real work. A burden.
So what’s the SOLUTION?
Viva la revolution! Let’s just burn it all to the ground and build our utopian society!!
Who’s with me?!?
Alas, no, as much as I’m in favor of really great costumes and an epic chorus, I’m reasonably sure in higher ed the songs of angry men are reserved for the faculty senate.
Governance is like an onion. It makes people cry.
Georgy or Rick, I can take a check for the product placement.
Web governance includes those things, but toward the goal of ^
Your website is a mission critical institutional resource. Governance helps makes sure it’s being stewarded in ways that advance university & departmental goals by meeting user needs and expectation.
Bare minimum governance: complying with legal obligations and adhering to established best practices. That’s your baseline.
I’ve heard Lori Packer from the University of Rochester say, repeatedly, that the web is not a project because projects get completed. The web just goes on and on my friend. And so does governance.
Non invasive governance is not a project, because as we’ve seen, it doesn’t have an end. It’s also not a process, because we don’t want to create new bureaucracy, we want to adapt and adapt to existing processes.
I assert that governance, and especially non-invasive web governance, is a system.
Non invasive web governance is about fostering evolution, not revolution.
Asks
What will work in our culture?
What will work given our resources?
What small steps can we take to begin building a successful system of governance inside existing processes and resources?
What small steps can we take to begin building a successful system of governance inside existing processes and resources?
Kinda like spinach in a brownie.
2nd habit of highly effective people: “begin with the end in mind” You’re at a toaster and I need you at a Caprica Six. (who get’s that reference?)
You need to keep your eye on the prize, and one way to do that, given the unending nature of what we do, is to establish a mission statement.
Go ahead and think about that for a second. I know exactly how that’s going to be perceived. As a matter of fact, I’m painfully aware.
The night before my Confab presentation Kristina Halvorson retweeted this and I kinda died inside. Bye bye credibility.
Wow. A mission statement. That’s, um, deep. And boring. Zzzzz.
Mission statement – They’re not content. But you have to know what are you trying to accomplish in the long-term that drives your need for governance. It’s to keep you on track, not to broadcast to the world.
And also: A mission statement, because that’s what higher ed does.
Assessment process meant I had to work with what I inherited. I was able to polish it down some, but it’s actually been a blessing in that it’s allowed me to redefine “effective” in ways that are meaningful to the institution given culture, goals, and our current political/economic ecosystem.
This also allows me to help define “effective” for individual sites. What are their success metrics? How does that help keep us moving toward our overall, institutional success metrics?
*mic drop* So that’s it, then. I’ve given you a mission statement and a pep talk about quality and evolution. Consider yourself equipped. You’re welcome.
Only, once you have a mission, you’ll need help. My rule of thumb, 20/60/20. 20% of your population will be totally on board. They’re just going to be happy to be involved.
Groot is all in. He’s eager to help out, and gets adorably excited when he’s done good. Water your Groot.
He’ll (she’ll?) (it’ll) help you bring some of your next group along.
60% are going to be totally unconvinced you’ll find pirate treasure in the Goon docks, but they can be swayed with some evidence…or if not doing so gets them in more trouble with mom.
Use the success you find with your 20 percenters to bring these folks along for the ride.
And as for Statler and Waldorf, well…haters gonna hate.
Just like you hate me for this joke. Good luck getting that out of your head.
Mission statement -> 20% -> ~eh~ -> fully evolved governance? ~eh~ = work.
Amanda Fucking Palmer – street performer, accomplished musician, artist, TED talk, author.
Commencement speech: Going out into a world with no rulebook. Do work for free (backdrops for community theatre, sound mixing for friends music, design costumes, etc.), make things, support your friend’s projects, when you don’t know if you can, try.
Commencement speech: http://youtu.be/eA8XiC3m7vw
Same applies here. Help with their projects. Pick a measurement, a success metric, find ways to improve their outcomes.
Talk to them about why you’re doing what you’re doing.
Why are they doing what they’re doing?!? TEST. DO MORE WORK.
[Amanda Palmer] Fraud police. Imposter syndrome.
Imaginary force of experts and grown-ups who are going to show up and call you out for having no idea what the hell you’re doing.
Who here feels like you’re completely making shit up as you go along and someone is eventually going to bust you out on it?
I’m about to blow your mind.
We are the fraud police to people who have no idea what they’re doing. They’re afraid we’re going to take their toys and tell them they’re not allowed to rent here anymore.
They’re just trying to make it through. Don’t deter them.
Governance is meant to make their jobs easier. We can encourage them, through governance, by being collaborative, supportive, and transparent.
Collaborative.
Build teams. – functional working groups. Give them the basic framework and needed outcome and let them decide how they’re going to get there.
Protip: load librarians into these groups. They’ll engage and can bridge the gap with academics. They can seriously be your best friends. You’re going to need allies.
What could we do if the site were better organized and managed?
What can we NOT do because our site isn’t better governed?
Example: I need a collaborative content review process that helps identify opportunities for improvement, by continuing with the content audit we’ve had done with a consultant, and provides feedback to those responsible. I’m going to get someone in my web advisory council to help me populate and chair that group. We’ll establish a very simple process, train the volunteers, and move forward with regular meetings.
Once you have these teams, you have to get them to actually collaborate. You have to lead them.
Marshmallow Challenge – Ted talk.
Follow up: Build a Tower, Build a Team
Idea: tallest freestanding structure
The worst outcomes are by recent graduates of business school. The best are from kindergarteners.
Why?
(1) Kindergarteners don’t jockey for power. “They’re not trying to be CEO of spaghetti, inc.”
(2) Business students are trained to find the single right answer.
In the immortal words of Scott Stratten: STOP IT!
How many opportunities for improvement are you ignoring in an effort to get it just right?
Use what you’ve got: marketing working group, visual identity committee, branding council…use them. The work they’re doing is applicable to the work you’re doing. Layer yourself in there.
Establish a culture of public wins. Talk to groups on campus. Committees, senates, listen to their needs, find ways to help, promote those wins. Structure groups that will work for better, not best.
Supportive
Focus on user’s own goals and keep working with them to elevate their skills, abilities, and understanding.
Train good habits wherever you can. Train that there are reasons and resources. Make all of that easily available.
Keep it simple. Provide a framework, examples, support. Stay positive.
frameworks: simple to understand, minimalistic, expectations across regulations/requirements;
examples: what you mean, what things are supposed to look like;
support: resources, information, positive feedback, clear tooltips, friendly outreach, training
What’s the point of the water lift? Provide a safe environment for learning and progress. Determine the worst case scenario, make sure that base is covered. Protect your partners. Fail up.
Transparent.
Transparency is like a recipe – with substitutions – and examples. COOKIE!!
Ground governance in reasons, but make them easy to understand. Use your sources. Cite responses to questions, decisions you make, suggestions for improvement. Bring it back to data, goals, and established best practices.
Law, regulations: accrediting bodies, 508
Best practices: usability.gov, plainlanguage.gov
Institutional support materials: style guide, approved IA, message architecture, mandates from on high
External support materials: MeetContent, Chronicle of Higher Ed, University Business
Data: Siteimprove, GA, form submissions (what’s converting? What could be better?)
Being transparent and being accessible go hand in hand – being available, making resources available, making the “why” useful to the people who need to use it, when they need to use it, in ways they’ll understand.
Transparency is how we empower users.
We give them tools, and I don’t just mean software, but also the confidence and support they can use to keep moving in the right direction.
You ask people to help, and then you let them.
ASIDE: “Confident” image search – all little boys in superhero costumes. My friend Nate Riemer shared this pic of his daughter Adeline. Ain’t she fierce? The kid oozes confidence.
Cultural expectations – how are we supporting groups that may otherwise be being marginalized? Are you reaching out to, and reaching, groups who may not feel they have a voice?
This is more than just an opportunity. When we talk about transparency in terms of accessibility and empowerment, it’s our imperative to make sure that voices are heard.
You eventually have to have leadership support to get anywhere.
You’re going to hit a barrier beyond which some sanction will be necessary.
NONE SHALL PASS WITHOUT MY PERMISSION!!
This doesn’t mean support from every leader in your chain of command, it doesn’t mean you have to start having conversations with the president. It does mean that you need to build a compelling case for governance that can resonate to and with the top. How?
Use your 20%, gather data, build better, show results.
Tell your story, your way. They’re not going to put it together the same way without you. Don’t leave it to someone else to decide what’s important and what things mean. We’re all about talking outcomes with audiences. Use the same strategy internally. Sell your outcomes to leadership. Be the expert.
Use your story to give kudos and shout outs to those who contributed. Make sure people don’t get swallowed up in the greater whole.
Use your story to tell others that (1) this is work and (2) it’s worth it. Then you work to make it worth it.
Win up. Support your boss’ ability to support you. Give her wins, because she’s dealing with the same people stuff you are, just on a bigger scale.
So what about unsupportive hippos? Do what you can. Use your data, A/B test, but don’t burn bridges.
Keep showing success in other areas, and stick to regulatory requirements.
Be the expert.
Everything I’ve said so far boils down to this.
Could: be more focused on outcomes, support marketing and enrollment initiatives with hard data about user behaviors, build user confidence, and, by extension, stakeholder confidence in the University
Can’t: trust any of the information on the site, reuse content, comfortably send anyone there, easily provide examples of positive outcomes, reach the type of campaign conversion numbers we should, understand key user behaviors, such as applications and tours.
Because we’re at the early stages of this, I’m not able to properly support every initiative that comes my way. Once a team is built and we’re doing more to support each other, there will be more outreach and opportunities to continue building up constituents.
Formalize your mission, document it
Maximize use of your resources & supporters, document goals, results, and the origin of requirements
Build buy in, broadcast results…FROM THE ROOFTOPS
Training, training, training. Teach how and why.
Training is how you build an army.
Entitled to…
Now when you look at this, who are the stewards entitled to receive these bullet points from? You. Me. This is my contract with my site stewards in order to help them deliver on their promise to the user.
This is the framework we developed for clarity in how and why we develop features & content, and support users with training and assistance. The umbrella themes are quality, currency, and compliance. Within these themes are concepts specific to front-end site users and our internal site administrators. These concepts cover a lot of ground, but with this we’re able to shape the conversation and help stakeholders make better decisions.
Why a framework? Because who doesn’t love a good framework?
How does this impact the user?
Will it adhere to the brand?
Does it comply with accessibility requirements?
Do we have the technology to provide this capability?
Kristina Halvorson said this at her keynote at the first Confab Higher Ed. It’s been one of the most empowering things I’ve heard in recent memory. I suggest we not only take it to heart, but we spread this to our constituents. Empower, don’t deter.
You’ve got your eye on the prize, but you’re not making the progress you’d really like to be making. It’s ok.
Let go of perfect, or great, or even good. Better is better than stagnant. It’s better than bad.
It’s good.
Mission statement: big picture direction (“effective” means continuously improving user experience and compliance with best practices/accessibility requirements).
Build relationships and successes. Use those to further your cause. Nurture your Groots. 20/60/20 rule
Support your stewards. Your job is to help them be successful. Fail up.
Tell your story your way. You are almost assuredly the expert in the room. Own that.
Breathe, and don’t beat yourself up if it’s not always perfect. The fraud police aren’t coming for you either.