An assessment of my work at the Brasserie of Light by the general manager.

1. PSP3: Pre- and Post-Work Experience Assessment Non-Sandwich Route
Student Name: Marwa Ahmad
Course: biochemistry
Assessor Name: Dawid Samulczyk
Assessor Position: General Manager, Brasserie
of Light
1st
/ 2nd
Assessment
Date:
(please
delete)
SKILL AREA Student Assessor
Examples / comments Examples / comments
A. COMMUNICATION
e.g. clear, effective speech 9 - I would say I was good at
effectively communicating with
customers and co-workers well and
making sure everyone had a good
experience. Also, making sure my
colleagues knew what I was doing
and what they should be doing to
make service as efficient as
possible.
10 - Marwa excels in communicating
clearly with both colleagues and
dining guests. She skilfully adapts
her communication style to different
situations and individuals, ensuring
she effectively addresses varying
needs and preferences. Her adept
interaction skills contribute
significantly to a smooth and positive
experience for everyone involved.
- expressiveness
-
-
explanatory ability
writing skills
Score
0-10
Score
0-10
- communicating with people at different
levels
B. WORKING WITH OTHERS
e.g. co-operating 9 - Working as a waitress, I am used
to being part of huge teams. It’s very
important to work well and efficiently.
Furthermore, with multiple managers
there is constant supervision which I
have worked well under by following
instructions and advice.
10 - Marwa is a standout team
player, working seamlessly with
colleagues across the entire
business. Her collaborative skills and
adaptability in various team
dynamics highlight her strong
contribution to fostering a unified and
efficient work environment.
- getting on with people
- contributing to teamwork
- working under supervision

2. -
-
supervising
working with people at different levels
Score
0-10
Score
0-10
C. IMPROVING OWN PERFORMANCE
e.g. enthusiasm, commitment 8 - An example for this skill would be
that I was always on time for work
despite transport delays due to my
organisation and took any feedback
given by my managers and applied
it.
8 - shows strong enthusiasm and
commitment, along with a good
willingness to learn. Overall, Marwa
is effective and dependable, with
potential for further growth.
- willingness to learn
- initiative, resourcefulness
taking responsibility
-
-
maturity
attendance, punctuality
Score
0-10
Score
0-10
- personal organisation/work planning
SKILL AREA Student Assessor
Examples / comments Examples / comments
D. PROBLEM SOLVING
e.g 7 – I am good with understanding
information and finding it. However,
with problems I find that I am often
overwhelmed by problems and can
be slow to act.
8- Effectively manages their
section with little need for
supervision. They skilfully prioritise
guest needs while maintaining a
seamless service operation.
- prioritising tasks
- defining problems
-
-
taking action
grasping main points
Score
0-10
Score
0-10
- locating information

3. E. INFORMATION TECHNOLOGY
e.g 9- For this job I did not really have to
use technology except for when dojng
the online courses relating to the job
as well as using tills and POS
systems.
9 – Minimal IT requirement in job
roll except POS till system. Marwa
demonstrates exceptional
proficiency in using the POS till
system, a primary IT component in
role. Marwa use the system
confidently and adheres to the
service steps, showcasing a high
level of competence and efficiency.
- using word processing package
- using other p.c. packages
using databases
Score
0-10
Score
0-10
- using company specific IT
F. APPLICATION OF NUMBERS
e.g 9 – I was accurate with payments and
orders, I would always double check
to make sure it was correct especially
with big tables. However, there were
a few times where I made a mistake
and had to correct it.
9 – Marwa consistently processes
orders and payments with precision
and accuracy. She handles these
essential tasks with a high level of
efficiency and attention to detail,
ensuring that every transaction is
conducted correctly. Her reliability
in this aspect of her role
significantly contributes to the
smooth operation of the business
and customer satisfaction.
- calculating / evaluating
-
-
checking results / accuracy
estimating
Score
0-10
Score
0-10
- recording / presenting data

4. SKILL AREA Student Assessor
Examples / comments Examples / comments
G. WORKING PRACTICE
(i) Knowledge 9 – I had a very good knowledge of
the food menu and what to
recommend for certain tastes. I could
have learnt more about the drinks
menu.
9 – Marwa displays impressive
knowledge and understanding of
the menu specifications and the
restaurant's service steps. She has
a thorough grasp of each dish's
ingredients, preparation methods,
and potential dietary concerns,
enabling her to confidently assist
and advise guests. Additionally, her
familiarity with the restaurant's
service protocols ensures that she
consistently delivers high standard,
streamlined service. This expertise
not only enhances the dining
experience but also reflects her
dedication and competence in her
role.
e.g
- function / principles of equipment
- safety regulations / procedures
- knowing reasons for particular work
practices
Score
0-10
Score
0-10
- background / theoretical knowledge
(ii) Work Skills

5. e.g careful and safe working practice 10 – I always followed the safety
requirements and worked in a safe
manner.
10 – Marwa is meticulous in
following all necessary safety
working practices. She consistently
adheres to health and safety
guidelines and protocols,
demonstrating her commitment to
maintaining a safe and secure
working environment. Her diligence
not only ensures her well-being but
also safeguards her colleagues
and customers, underscoring her
responsibility and professionalism
in the workplace.
- manual dexterity
- correct use of equipment / methodology Score
0-10
Score
0-10
- follow methods / protocols
- competent in a range of activities
(iii) Quality of work

6. e.g accuracy 8 – I paid attention to detail for
example, listening for birthdays so
they could have a free surprise desert.
Also, I would meet deadlines for
online courses. I have been working
on improving resilience under
pressure as I get stressed easily and
can fall apart under pressure at times
but am improving through task like the
research project where multiple things
can go wrong and you have to find
alternative methods.
10 – Marwa exemplifies reliability,
showcasing exceptional attention
to detail and resilience in her role.
She consistently meets and often
exceeds expectations,
demonstrating a steadfast
commitment to her responsibilities.
Her keen eye for detail ensures
that tasks are completed
thoroughly and accurately,
contributing to the overall quality of
work. Furthermore, her resilience is
evident in her ability to handle
challenging situations with
composure and adaptability,
maintaining high performance even
under pressure. Marwa’s
combination of these qualities
makes her an invaluable asset to
the team.
- reliability of service
- attention to detail
- level of service
- efficiency Score
0-10
Score
0-10
- meets deadlines
- resilience under pressure

7. SKILL AREA Student Assessor
Examples / comments Examples / comments
H. PROFESSIONAL /
ORGANISATIONAL AWARENESS
e.g general presentation 10 – I would get to work half an hour
early to get dressed into uniform and
make sure I look presentable.
Moreover, I would always follow
company policies and adhere to their
code of conduct.
10 – Marwa stands out for her
excellent presentation and
professional ethics as a restaurant
waitress. She always presents
herself in a neat and polished
manner, adhering to the
restaurant's dress code and
grooming standards, which
enhances the overall dining
experience for guests. Her
professionalism extends beyond her
appearance, as she consistently
upholds the highest ethical
standards in her interactions with
both colleagues and guests.
Marwa's commitment to ethical
conduct and her impeccable
presentation reflect her dedication
to her role and contribute
significantly to the positive
reputation of the establishment.
- personnel issues
- professional ethics
- confidentiality
- company structure Score
0-10
Score
0-10
- departmental structure/responsibilities
- function of company

8. Overall Student Mark 88 /100 Overall Assessor Mark 93 /100
TO BE COMPLETED BY THE STUDENT
COMMENTS / PROPOSALS:
Briefly reflect upon the
assessment, including ideas
to improve your employability
skills
Through this review I can see the employability skills that I am good at and the
skills I need to improve in such as, problem solving and self-improvement. To
do this, I can take more responsibilities in group work scenarios to try do better
under pressure as well as try be as independent as possible during my
research project and make sure to solve problems without help from my
supervisor.