The document summarizes interviews conducted with 5 young Arabic women graduates from Egypt, Palestine, and Syria who are looking for jobs. The women feel confused about their future, terrified of job interviews, and unsure of what skills are needed in the workforce. They believe the education system needs to change to provide more practical training and involve companies to better prepare students for their careers.

1. Empathy Map
Hani Al-Menaii
Design thinking Course
Monday, August 5, 13

2. Who?
• I interviewed 5 young Arabic ladies
• From Egypt, Palestine & Syria
• They are all graduates (from 1-3 years)
• They are all looking for jobs (some of
them in temporary jobs
• They studied in different fields : History,
Pharmacy, Business & Architecture
• It was done in Facebook (but I know
three of them personally)
Monday, August 5, 13

3. Say
• Not very helpful educational system
• Lots of what we studied in university is
not relevant to work environment
• The picture of what work look like is not
right during the studying years
Monday, August 5, 13

4. Feel
• Confused about their future
• Tariffed from job interviews
• Not happy about what university
education equipped them with
• Not sure about what is needed from
them as a working force
• One of them has an entrepreneurial
Monday, August 5, 13

5. Think
• Education system in university should
change
• Companies (and government intaties)
should be involved
• Students need lots of training in the none
technical areas (soft skills)
• They need to invest on themselves to be
able to perform in the work force
Monday, August 5, 13

6. Problem Statement
An Arabic girl who is a fresh
University graduate and looking
for work (Needs) to be part of
intensive training both soft skills
& practical technical during the
last year in University (because)
This will guide them throw the
first years in the working force
Monday, August 5, 13

7. A screen shots of
some dialogues in
Face book
(they are all in Arabic)
Monday, August 5, 13

8. Monday, August 5, 13

9. Monday, August 5, 13

10. Monday, August 5, 13