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Emotional intelligence
- 2. “Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way-this is not easy” -Aristotle, The Nicomachean, Ethics.
- 4. EQ Emotional Intelligence DEFINED ----------------- Their ability to understand their own feelings and the feelings of others. (Cambridge Dict.) Emotional intelligence refers to the capability of a person to identify and manage his or her emotions, as well as the emotions of other people. In other words, they can influence the emotions of other people also. • Emotional Quotient (“EQ“)*
- 5. **** Daniel Goleman, 1995. EQ Self-awareness Self-regulation Motivation Empathy Social skills Intrapersonal EQ Interpersonal EQ
- 6. Intrapersonal • Self-Awareness: recognize your emotions, understand how they affect you and other people. • Self-Regulation: sense and control your emotions, to apply judgment before acting on your feelings. • Motivation: pursue your goals with persistence; the level of energy you bring to your work.
- 7. • Empathy: The ability to read, understand, and care for the emotions of other people. • Social Skills: The ability to communicate effectively and build positive relationships with others.
- 9. Responding to My Emotions Be Aware Use Emotions. Don’t be used by them. Confronting negative emotions with compassion. Use positive emotions to build a great new vision.
- 10. Responding to Others’ Emotions • Encourage dialogue and open discussion => Win-Win • Deep Listening. • Reading a group’s emotional state. • Interest and Empathy for people’s concerns. • Probing for different perspectives => Use open-ended questions.
- 12. THANK YOU
Editor's Notes
- I’ll start my presentation by quoting the words of the great philosopher Aristotle: “ Anyone can become angry-that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way- this is not easy’. Commonly, We all have different personalities, different wants and needs, and different ways of showing our emotions. Nevertheless, we better should ask ourselves whether our behaviors, the way we express our feelings, is appropriate or not, did we accidentally hurts others? The answer is absolutely yes, right? But don’t worry because that is our nature. Emotions are good for our life, without it we all are machines. People who can be succeed in life must have both rational and emotional, in other words knowing how to use emotion but do not be used by them. The crucial ideas I want to share tonight is Emotional Intelligence.
- About this topic, I will just focus on the definition of EI, what are the characteristics of it, Why is EI matter?, and How the way of developing our EI? Let’s get started.
- Emotional intelligence is a term or concept popularized by researchers in the year of 1990. However, it would be well-known since 1995, when Daniel Goleman written the book “Emotional Intelligence- Why it can matter mother IQ” This concept differs from general intelligence. Emotional intelligence is the ability to understand and manage your own emotions. People who possess this trait also have the ability to understand and influence the emotions and behavior of others. The ability to express and control emotions is essential, but so is the ability to understand, interpret, and respond to the emotions of others. Imagine a world in which you could not understand when a friend was feeling sad or when a co-worker was angry. Psychologists refer to this ability as emotional intelligence, and some experts even suggest that it can be more important than IQ in your overall success in life. The unit of measurement for emotional intelligence is the Emotional Quotient (“EQ“)*
- . According to Daniel Goleman, the author of the Best Seller book “Emotional Intelligence”, it is said to have five main elements such as - self-awareness, self-regulation, motivation, empathy, and social skills. Emotional intelligence is divided into two subcategories: Intrapersonal EQ and Interpersonal EQ. The first dimension Intrapersonal EQ is a combined measure of your self-awareness, self-regulation, and motivation. It’s the ability to effectively manage your internal emotional state. The second dimension Interpersonal EQ is a combined measure of your empathy and social skills. It’s the ability to effectively manage your communications, relationships, and interactions with others.
- Let’s understand each one of them in detail. What is self-awareness? If you are self-aware of what you are going through, you would be in a better position to understand others, and affect people around you. It also means you are aware of your strengths as well as weaknesses. When you experience anger, hold that moment and think what made you so angry. What is self-regulation? Self-regulation is the next step where you think before speaking. It is an important aspect where you can regulate yourself. This will impact others in a positive way rather than in negatively. Hold yourself accountable in case you make a mistake, and try to remain calm in every situation. What is motivation? When you are motivated to do a series of tasks you will be in a better position to influence others. Work towards your goals consistently. Show your employees how the work is done and lead by example. Even if you are faced with a challenge, u try and find something good about the situation.
- What is empathy? Life would be more easier when people put themselves into others’ situation, When you are able to put yourself in other’s shoe and think about a situation, it is known as empathy. Every successful leaders should know how to empathize with others, if you want to earn their respect. What are social skills? The last aspect is social skills and it is one of the important aspects. Social skills are all about communicating your point of view to others. They are able to build trustful fundamental with others which makes the relationship more comfortable.
- Why is EI matter our lives? First, helping ourselves, EI plays an important role in our daily life, one who possess this ability he/she always look at the world at the positive aspects, full of energy and optimism, the capacity of adaptation with any situations, which makes their life become stable both mental and physical. Since they have a strong foundation in themselves (or inner power), it would be easy for people around them therefore, build up the heathy relationship with relatives, helping people in the family understand each others and stay happily together. As you've probably determined, emotional intelligence can be a key to success in your life – especially in your career. The ability to manage people and relationships is very important in all leaders, so developing and using your emotional intelligence can be a good way to show others the leadership inside of you. emotional intelligence is a key to relating well to others and achieving your goals. As nowadays, many people believe that it is at least as important as regular intelligence, and many companies now use emotional intelligence testing to hire new staff. Awareness of your actions and feelings – and how they affect those around you. It also means that you value others, listen to their wants and needs, and are able to empathize with them on many different levels. Success 80% from EI< 20% from IQ (Goleman)
- Meditation Forgive others is forgive yourself. Learn to say ‘sorry’ and ‘thank u’