Emotional Inteligence: Build Bonds Between Your Brand and the Customer

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This post discusses emotional intelligence, the advantages it offers the customer experience and customer loyalty, as well as how to foster it.

Business

Emotional intelligence is defined by
four personality characteristics:
1 - A strong sense of self-
empowerment and self regulation;
2 - A positive outlook;
3 - An awareness of feelings (both
their own and customers); and
4 - A master of fear and anxiety and
the ability to tap into selfless motives.
What is
Emotional
Intelligence?

Benefit to the
Customer
Experience
Personality
Characteristic
Benefit to
Customer
Experience
Self-
Empowerment
& Regulation
Make Decisions
in the Moment

Benefit to the
Customer
Experience
Personality
Characteristic
Benefit to
Customer
Experience
Positive
Outlook
Constructive
Responses to
Challenges

Benefit to the
Customer
Experience
Personality
Characteristic
Benefit to Customer
Experience
Awareness of
Feelings
Empathy & Better
Communication
with Customers

Benefit to the
Customer
Experience
Personality
Characteristic
Benefit to Customer
Experience
Master of
Fear/Anxiety
and Selfless
Motives
Express Feelings
of Empathy and
Caring

Customer
Experiences with
Significant
Importance to the
Customer
Relationship
Moments of
Truth

Much of the
Benefit of
Emotional
Intelligence is in
Moments of
Truth
Moments of
Truth

Give People
Meaning in
Their Work
Build
Emotional
Intelligence

Create Learning
Opportunities
Through
Experience
Build
Emotional
Intelligence

Align Customer
Experience
Systems and
Processes
Build
Emotional
Intelligence

Enlist Leaders
and Mentors
Build
Emotional
Intelligence

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[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date. Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success. These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes. Frameworks/Models included: Microsoft’s Digital Transformation Framework McKinsey’s Ten Guiding Principles of Digital Transformation Forrester’s Digital Transformation Framework IDC’s Digital Transformation MaturityScape MIT’s Digital Transformation Framework Gartner’s Digital Transformation Framework Accenture’s Digital Strategy & Enterprise Frameworks Deloitte’s Digital Industrial Transformation Framework Capgemini’s Digital Transformation Framework PwC’s Digital Transformation Framework Cisco’s Digital Transformation Framework Cognizant’s Digital Transformation Framework DXC Technology’s Digital Transformation Framework The BCG Strategy Palette McKinsey’s Digital Transformation Framework Digital Transformation Compass Four Levels of Digital Maturity Design Thinking Framework Business Model Canvas Customer Journey Map

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一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理

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Emotional Inteligence: Build Bonds Between Your Brand and the Customer

1. Kinesis CEM, LLC Emotional Intelligence: Build Bonds Between Your Brand and the Customer https://blog.kinesis-cem.com/2015/10/27/emotional-intelligence-build-bonds-between-your-brand-and-the-customer/ Eric Larse is co-founder of Seattle-based Kinesis, which helps companies plan and execute their customer experience strategies. Mr. Larse can be reached at elarse@kinesis-cem.com. http://www.kinesis-cem.com kinesis-cem.com 206.285.2900 info@kinesis-cem.com Emotional Intelligence: Build Bonds Between Your Brand and the Customer

2. Emotional intelligence is defined by four personality characteristics: 1 - A strong sense of self- empowerment and self regulation; 2 - A positive outlook; 3 - An awareness of feelings (both their own and customers); and 4 - A master of fear and anxiety and the ability to tap into selfless motives. What is Emotional Intelligence?

3. Benefit to the Customer Experience Personality Characteristic Benefit to Customer Experience Self- Empowerment & Regulation Make Decisions in the Moment

4. Benefit to the Customer Experience Personality Characteristic Benefit to Customer Experience Positive Outlook Constructive Responses to Challenges

5. Benefit to the Customer Experience Personality Characteristic Benefit to Customer Experience Awareness of Feelings Empathy & Better Communication with Customers

6. Benefit to the Customer Experience Personality Characteristic Benefit to Customer Experience Master of Fear/Anxiety and Selfless Motives Express Feelings of Empathy and Caring

7. Customer Experiences with Significant Importance to the Customer Relationship Moments of Truth

8. Much of the Benefit of Emotional Intelligence is in Moments of Truth Moments of Truth

9. Give People Meaning in Their Work Build Emotional Intelligence

10. Create Learning Opportunities Through Experience Build Emotional Intelligence

11. Align Customer Experience Systems and Processes Build Emotional Intelligence

12. Enlist Leaders and Mentors Build Emotional Intelligence

Emotional Inteligence: Build Bonds Between Your Brand and the Customer

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