Invisible Steps: Behavioral Economics Driving Design at Mint.Vince Maniago
This document summarizes a presentation about using behavioral economics and psychology to design experiments for the personal finance app Mint. It discusses how Mint has over 14 million users and tracks billions of transactions. It also discusses experiments Mint has run to increase user registration and engagement based on concepts like loss aversion. The presentation emphasizes testing ideas quickly, measuring everything, and educating teams on behavioral economics concepts from sources like Dan Ariely and Nir Eyal. The goal is applying these insights to help users make better financial decisions.
This short PowerPoint presentation shows five great ways to get the attention of your audience during your speech or sales pitch.
Try them out in your next speech and you will see how you can engage your audience with these simple tips.
This presentation was created 100% in PowerPoint by my presentation design agency Slides. We are based in Spain (Europe) but have clients worldwide.
Drop me an email and we will discuss your project.
The document outlines 10 habits that can help managers become more motivational leaders. The habits are: always listen to feedback, communicate often with your team, study problems thoroughly to find root causes and solutions, promote a sense of purpose beyond just pay, create optimism even around boring tasks, challenge inefficient processes and the status quo, build tailored incentive schemes for individual employees, offer transparency to build trust, set high standards for yourself and your team, and confront obstacles like fear and self-doubt that your team faces. Adopting these habits can help increase employee engagement and productivity.
5 Crises Facing Leaders today… and the #1 way to fix themDov Baron
What challenges are you and your organization facing right now?
No, don’t put this off. Take a few minutes and write down at least three challenges that you know are looming on the horizon.
Startup jackpot april 13 2013 - koesterEric Koester
This document contains 12 short quotes or pieces of advice related to starting and running a technology company. The quotes discuss topics like choosing revenue over culture when starting out, keeping company culture strong, carefully selecting job candidates, the difficulties of managing a virtual team, avoiding outsourcing mistakes, using data to a company's advantage, convincing early adopters before scaling, working on ambitious goals, and having important conversations with cofounders.
How do your leaders manage remote workers? It can be challenging for managers to coach a team they don’t see every day. Meet Brad. He’s not only a great leader, he’s a great coach, even from afar. View this infographic to see how you can be more like Brad.
Invisible Steps: Behavioral Economics Driving Design at Mint.Vince Maniago
This document summarizes a presentation about using behavioral economics and psychology to design experiments for the personal finance app Mint. It discusses how Mint has over 14 million users and tracks billions of transactions. It also discusses experiments Mint has run to increase user registration and engagement based on concepts like loss aversion. The presentation emphasizes testing ideas quickly, measuring everything, and educating teams on behavioral economics concepts from sources like Dan Ariely and Nir Eyal. The goal is applying these insights to help users make better financial decisions.
This short PowerPoint presentation shows five great ways to get the attention of your audience during your speech or sales pitch.
Try them out in your next speech and you will see how you can engage your audience with these simple tips.
This presentation was created 100% in PowerPoint by my presentation design agency Slides. We are based in Spain (Europe) but have clients worldwide.
Drop me an email and we will discuss your project.
The document outlines 10 habits that can help managers become more motivational leaders. The habits are: always listen to feedback, communicate often with your team, study problems thoroughly to find root causes and solutions, promote a sense of purpose beyond just pay, create optimism even around boring tasks, challenge inefficient processes and the status quo, build tailored incentive schemes for individual employees, offer transparency to build trust, set high standards for yourself and your team, and confront obstacles like fear and self-doubt that your team faces. Adopting these habits can help increase employee engagement and productivity.
5 Crises Facing Leaders today… and the #1 way to fix themDov Baron
What challenges are you and your organization facing right now?
No, don’t put this off. Take a few minutes and write down at least three challenges that you know are looming on the horizon.
Startup jackpot april 13 2013 - koesterEric Koester
This document contains 12 short quotes or pieces of advice related to starting and running a technology company. The quotes discuss topics like choosing revenue over culture when starting out, keeping company culture strong, carefully selecting job candidates, the difficulties of managing a virtual team, avoiding outsourcing mistakes, using data to a company's advantage, convincing early adopters before scaling, working on ambitious goals, and having important conversations with cofounders.
How do your leaders manage remote workers? It can be challenging for managers to coach a team they don’t see every day. Meet Brad. He’s not only a great leader, he’s a great coach, even from afar. View this infographic to see how you can be more like Brad.
The document outlines two goals of providing 5 critically important ideas and philosophies for success and 5 proven strategies for creating customers and team members. It then shares various strategies and mindsets for building an MLM business, including managing time, setting predictable goals, and creating leads through online resources and sample giveaways. The presentation aims to provide attendees with actionable techniques to expand their Valentus business.
The document provides tips and strategies for building positive relationships through customer service, including making personal connections, using effective communication, and addressing customer complaints or difficult callers in a constructive manner. It emphasizes listening to customers, making them feel heard and respected, and providing a high level of service both internally and externally. The overall message is that customer relationships, whether with parents, community members, or other stakeholders, are vital and begin with positive initial interactions and quality ongoing service.
An Excellent Business Plan Does Not Guarantee SuccessCenterfor HCI
The document discusses how having a rigid business plan can actually cause a business to fail. While a business plan is important, it is also crucial that the plan is allowed to evolve as the entrepreneur learns. The author reflects on starting businesses in the past without clear exit strategies or the ability to strictly follow the initial plan. However, the constant evolution of the plans played a role in the author's successes. Ultimately, unexpected changes are inevitable, so a business plan needs flexibility rather than being treated as set in stone.
To Send or Not to Send -- What Data Says About Sending Branded SwagSales Hacker
The document summarizes an experiment testing whether sending branded swag to prospects as part of an account-based marketing approach would improve results compared to a marketing campaign without swag. The experiment found that prospects who received swag had a 5% higher response rate and were almost 3 times more likely to convert to meetings. Overall, the swag approach led to a 252% increase in sales opportunities generated per prospect. The document concludes swag can significantly boost marketing results if implemented correctly.
5 Marketing Automation Tips for Small Businesses Mathew Sweezey
Five easy ways to scale marketing automation across sales, lead gen, and demand generation and increase your engagement by 3x, brought to you by the author of marketing automation for dummies.
Your business, content, and digital strategy - learn how to leverage success from one to build the others and repeat the cycle for measurable success. This presentation (from a lecture given at UArts in Feb '17) includes tactical tips and tools focused on digital strategies including SEO, content production, and content marketing.
6 questions-social-media-strategymarkschaefer-140427123305-phpapp02Ayushman Sen
The document provides six questions to help drive a social media strategy:
1. Can you articulate what makes your company unique?
2. Is your company culture prepared for social media transformation?
3. Is your company a conversational brand and prepared to engage on social media?
4. Where are your customers and competitors located on social media?
5. What rich content sources will you use to fuel your social media presence?
6. Have you defined realistic and achievable metrics to measure social media success? Answering these six questions will help develop an effective social media strategy.
6 Questions to Lead You to a Social Media StrategyMark Schaefer
It can be intimidating and overwhelming to try to develop a social media strategy, but if you follow through on these six questions, your strategy will reveal itself.
The document discusses the importance of organizational culture and how it affects customer experience. It highlights that the culture should resonate outward and support delivering a superior customer experience. It also discusses common mistakes made regarding culture such as rules based on punishment and ignoring customer issues. The document emphasizes that job postings and internal communications should reflect the culture and customer-centric values of the organization.
Customer experience in B2B - 8 questions for your CEOFuturelab
This document discusses 8 questions that every B2B company CEO should ask themselves about how customer-centric their company is. The questions cover topics like whether the company can identify profitable vs unprofitable customers, whether they treat customers as individuals or accounts, whether they have customer experience processes in place, whether they approach customers emotionally or rationally, whether all departments are focused on customer profitability, whether they leverage existing customer wins, and whether the CEO provides customer-centric leadership. The document is from Futurelab and suggests they can help companies answer these questions and improve their customer focus.
Tim Wade - 8 Pillars of Profitable ProductivityTim Wade
Extended notes version of the presentation delivered by Tim Wade to over 600 HR professionals at the HR Summit in Singapore on 26 May 2011.
More value and videos at www.timwade.com
Tim Wade, Motivational Speaker Singapore.
The document discusses the importance of conducting an employee engagement survey to ensure a company's talent strategy supports its business strategy. It recommends personalizing the survey to include questions about the company's culture and values, business strategy, and what matters most to employees. The survey should ask about purpose and inspiring leadership, integrity and ethics, and career opportunities. Analyzing and acting on the survey insights can help attract, engage, and retain top talent.
Imani M. James is a certified facilitator, trainer, transformation coach, creative culture consultant, and performance artist who offers a 9-week online mentorship and transformation course called "Courage to Answer the Call" to help people follow their heart, soul, and desires. The course uses simple and profound practices that fit into a person's daily life to inspire transformation. It encourages people to step out of their comfort zone to do, be and have what they really want.
Lifecycle Marketing for CPAs (CPEs for CPAs class)Desiree Colonna
The document discusses the concept of lifecycle marketing, which involves treating customers as people who progress through distinct phases from initial contact to becoming loyal customers. It outlines seven phases of the customer lifecycle: visitors, opt-ins, hot prospects, sales, customer satisfaction, lifetime customer value, and referrals. Following this approach helps businesses attract more traffic, capture more leads, nurture prospects, convert more sales, deliver satisfaction, obtain upsells and get referrals. Examples are given of companies that increased their results by hundreds of percent by implementing lifecycle marketing strategies.
4 Things Every Great Recruiter Should be Doing!Johnny Campbell
How do you find, engage and close top talent? Johnny Campbell of Social Talent shares the 4 things that every great recruiter should be doing to perform like a sourcing ninja.
This slide deck was originally presented at an REC breakfast briefing in London on May 10th 2016
Rapidly testing value propositions with FB ads. Or: Value prop testing for in...Garrett Dunham
The document outlines different testing structures for Facebook ads including Minimum Viable Marketing (MVM), Minimum Viable Purchase Intent (MVPI), and Minimum Viable Demographics (MVD). It also discusses methods for effective copywriting such as using transformational copywriting formulas and "Broetry" storytelling styles. Finally, it provides tips for targeting ads, including using semi-famous people, trade journals, and content bait and retargeting.
Power of the Inbox
Length: 1-2 hours | Audience: Beginner
From revealing why regular email doesn't work, to insider tips and techniques like list building tools and email design elements that work (and those that don't!). This seminar will give you the keys to the most effective marketing you can do: email marketing.
To book Sweet Spot Academy & Constant Contact Digital Marketing Workshop visit: http://bit.ly/DigitalMarketingWorkshops
The presentation outlines the changing face of digital marketing and future idea to the digital marketers. To build customer experiences, marketers should take note of the hottest trending technology and streamline marketing strategies with changing technology for businesses to survive. With the era of artificial intelligence embracing digital media, marketers should scale up to smart marketing innovations that needs to be plotted to drive customers down the marketing funnel.
Emotion in Online Reviews (Laila Sternberg, TomTom, and Riccardo Osti, Wonder...CX Emotion
This document discusses analyzing emotions in online reviews for various products from TomTom. It describes a game that attempts to determine if reviewers of navigation products are drivers or riders based on sentences from their reviews. The game then analyzes characteristics of drivers and riders reviews, finding drivers use concise, neutral language while riders use passionate, adventure descriptions. The document concludes the analysis could help increase click-through rates and engagement if applied to marketing communications by selecting appropriate wording for different audiences.
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Similar to Emotion Engineering: Root-Cause Analysis for Customer Satisfaction (Dan Somers, Warwick Analytics)
The document outlines two goals of providing 5 critically important ideas and philosophies for success and 5 proven strategies for creating customers and team members. It then shares various strategies and mindsets for building an MLM business, including managing time, setting predictable goals, and creating leads through online resources and sample giveaways. The presentation aims to provide attendees with actionable techniques to expand their Valentus business.
The document provides tips and strategies for building positive relationships through customer service, including making personal connections, using effective communication, and addressing customer complaints or difficult callers in a constructive manner. It emphasizes listening to customers, making them feel heard and respected, and providing a high level of service both internally and externally. The overall message is that customer relationships, whether with parents, community members, or other stakeholders, are vital and begin with positive initial interactions and quality ongoing service.
An Excellent Business Plan Does Not Guarantee SuccessCenterfor HCI
The document discusses how having a rigid business plan can actually cause a business to fail. While a business plan is important, it is also crucial that the plan is allowed to evolve as the entrepreneur learns. The author reflects on starting businesses in the past without clear exit strategies or the ability to strictly follow the initial plan. However, the constant evolution of the plans played a role in the author's successes. Ultimately, unexpected changes are inevitable, so a business plan needs flexibility rather than being treated as set in stone.
To Send or Not to Send -- What Data Says About Sending Branded SwagSales Hacker
The document summarizes an experiment testing whether sending branded swag to prospects as part of an account-based marketing approach would improve results compared to a marketing campaign without swag. The experiment found that prospects who received swag had a 5% higher response rate and were almost 3 times more likely to convert to meetings. Overall, the swag approach led to a 252% increase in sales opportunities generated per prospect. The document concludes swag can significantly boost marketing results if implemented correctly.
5 Marketing Automation Tips for Small Businesses Mathew Sweezey
Five easy ways to scale marketing automation across sales, lead gen, and demand generation and increase your engagement by 3x, brought to you by the author of marketing automation for dummies.
Your business, content, and digital strategy - learn how to leverage success from one to build the others and repeat the cycle for measurable success. This presentation (from a lecture given at UArts in Feb '17) includes tactical tips and tools focused on digital strategies including SEO, content production, and content marketing.
6 questions-social-media-strategymarkschaefer-140427123305-phpapp02Ayushman Sen
The document provides six questions to help drive a social media strategy:
1. Can you articulate what makes your company unique?
2. Is your company culture prepared for social media transformation?
3. Is your company a conversational brand and prepared to engage on social media?
4. Where are your customers and competitors located on social media?
5. What rich content sources will you use to fuel your social media presence?
6. Have you defined realistic and achievable metrics to measure social media success? Answering these six questions will help develop an effective social media strategy.
6 Questions to Lead You to a Social Media StrategyMark Schaefer
It can be intimidating and overwhelming to try to develop a social media strategy, but if you follow through on these six questions, your strategy will reveal itself.
The document discusses the importance of organizational culture and how it affects customer experience. It highlights that the culture should resonate outward and support delivering a superior customer experience. It also discusses common mistakes made regarding culture such as rules based on punishment and ignoring customer issues. The document emphasizes that job postings and internal communications should reflect the culture and customer-centric values of the organization.
Customer experience in B2B - 8 questions for your CEOFuturelab
This document discusses 8 questions that every B2B company CEO should ask themselves about how customer-centric their company is. The questions cover topics like whether the company can identify profitable vs unprofitable customers, whether they treat customers as individuals or accounts, whether they have customer experience processes in place, whether they approach customers emotionally or rationally, whether all departments are focused on customer profitability, whether they leverage existing customer wins, and whether the CEO provides customer-centric leadership. The document is from Futurelab and suggests they can help companies answer these questions and improve their customer focus.
Tim Wade - 8 Pillars of Profitable ProductivityTim Wade
Extended notes version of the presentation delivered by Tim Wade to over 600 HR professionals at the HR Summit in Singapore on 26 May 2011.
More value and videos at www.timwade.com
Tim Wade, Motivational Speaker Singapore.
The document discusses the importance of conducting an employee engagement survey to ensure a company's talent strategy supports its business strategy. It recommends personalizing the survey to include questions about the company's culture and values, business strategy, and what matters most to employees. The survey should ask about purpose and inspiring leadership, integrity and ethics, and career opportunities. Analyzing and acting on the survey insights can help attract, engage, and retain top talent.
Imani M. James is a certified facilitator, trainer, transformation coach, creative culture consultant, and performance artist who offers a 9-week online mentorship and transformation course called "Courage to Answer the Call" to help people follow their heart, soul, and desires. The course uses simple and profound practices that fit into a person's daily life to inspire transformation. It encourages people to step out of their comfort zone to do, be and have what they really want.
Lifecycle Marketing for CPAs (CPEs for CPAs class)Desiree Colonna
The document discusses the concept of lifecycle marketing, which involves treating customers as people who progress through distinct phases from initial contact to becoming loyal customers. It outlines seven phases of the customer lifecycle: visitors, opt-ins, hot prospects, sales, customer satisfaction, lifetime customer value, and referrals. Following this approach helps businesses attract more traffic, capture more leads, nurture prospects, convert more sales, deliver satisfaction, obtain upsells and get referrals. Examples are given of companies that increased their results by hundreds of percent by implementing lifecycle marketing strategies.
4 Things Every Great Recruiter Should be Doing!Johnny Campbell
How do you find, engage and close top talent? Johnny Campbell of Social Talent shares the 4 things that every great recruiter should be doing to perform like a sourcing ninja.
This slide deck was originally presented at an REC breakfast briefing in London on May 10th 2016
Rapidly testing value propositions with FB ads. Or: Value prop testing for in...Garrett Dunham
The document outlines different testing structures for Facebook ads including Minimum Viable Marketing (MVM), Minimum Viable Purchase Intent (MVPI), and Minimum Viable Demographics (MVD). It also discusses methods for effective copywriting such as using transformational copywriting formulas and "Broetry" storytelling styles. Finally, it provides tips for targeting ads, including using semi-famous people, trade journals, and content bait and retargeting.
Power of the Inbox
Length: 1-2 hours | Audience: Beginner
From revealing why regular email doesn't work, to insider tips and techniques like list building tools and email design elements that work (and those that don't!). This seminar will give you the keys to the most effective marketing you can do: email marketing.
To book Sweet Spot Academy & Constant Contact Digital Marketing Workshop visit: http://bit.ly/DigitalMarketingWorkshops
The presentation outlines the changing face of digital marketing and future idea to the digital marketers. To build customer experiences, marketers should take note of the hottest trending technology and streamline marketing strategies with changing technology for businesses to survive. With the era of artificial intelligence embracing digital media, marketers should scale up to smart marketing innovations that needs to be plotted to drive customers down the marketing funnel.
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Emotion in Online Reviews (Laila Sternberg, TomTom, and Riccardo Osti, Wonder...CX Emotion
This document discusses analyzing emotions in online reviews for various products from TomTom. It describes a game that attempts to determine if reviewers of navigation products are drivers or riders based on sentences from their reviews. The game then analyzes characteristics of drivers and riders reviews, finding drivers use concise, neutral language while riders use passionate, adventure descriptions. The document concludes the analysis could help increase click-through rates and engagement if applied to marketing communications by selecting appropriate wording for different audiences.
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This document discusses the benefits of hyper-personalization through explicit and implicit customer feedback collection. It introduces CX/CI (Customer Experience/Confidence Index), which uses dual-processing models and memory consolidation research to estimate customers' confidence levels and predict purchase intentions or behaviors more accurately than explicit feedback alone. CX/CI has been used since 2004 for offline, online, and mobile applications, including accurately predicting voter turnout. The document reviews the scientific background of CX/CI in dual-processing theory and implicit attitude measurement. It argues CX/CI can help engage customers to better understand themselves and increase self-awareness in an increasingly digital future.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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How to Start Up a Company: A Step-by-Step Guide Starting a company is an exciting adventure that combines creativity, strategy, and hard work. It can seem overwhelming at first, but with the right guidance, anyone can transform a great idea into a successful business. Let's dive into how to start up a company, from the initial spark of an idea to securing funding and launching your startup.
Introduction
Have you ever dreamed of turning your innovative idea into a thriving business? Starting a company involves numerous steps and decisions, but don't worry—we're here to help. Whether you're exploring how to start a startup company or wondering how to start up a small business, this guide will walk you through the process, step by step.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
3 Simple Steps To Buy Verified Payoneer Account In 2024SEOSMMEARTH
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Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
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4. All ML Models are not created equally!
Keywords NLP/Basic ML Complex, Specific ML
milk soup@Tesco why have u added milk to a perfectly nice
soup???? Just to save a few pennies I am DISGUSTID.
Cheapskates u have really let me down.
@santanderukhelp cheers, thanks for withholding
my cheque for extra days without letting me know
you would. Love the clarity you have with your
bankers. Good to see I’m just a number and not
valued. I’m off.
clarity cheque
soup Ingredient change
very unhappy
lack of info withholding cheque
very unhappy churn
positive
positive
not picked up
wrong (sarcasm)
wrong (misattribution)
irrelevant
irrelevant
subtle, key intent
concepts, not keywords
8. 2. Sentiment Model: understand how 100% of the conversations went
Sentiment at interaction Position (Actual) Sentiment at interaction Position (%)
STRICTLY PRIVATE AND CONFIDENTIAL
9. 3. Emotional Intent Model: Actionable root causes
Percentages (of total conversations)
STRICTLY PRIVATE AND CONFIDENTIAL
Neutral Positive Negative Disappointed
No Intent
Resolved
Not Resolved
Clarification/Didn't Understand
Repeat Problem
Bad Previous Advice
Long Time Waiting
Last Agent Disappeared
Insecurities/Possible Error
Don't Recommend
Looking to Leave
Recommend
Broken Promise
Difficulty in Purchase
Difficulty in Self-Serve
Grand Total
anonymised
Non-FCR
Churn & Advocacy
Customer Effort
Resolution