Emerson has been working on the integration of service into their product development process for a number of years. This presentation will show Emerson’s experiences, activities and plans to make service a core part of the business.
The document discusses a new partnership between MarineCFO, RINA, and Tug & Barge Solutions to help towboat operators comply with upcoming Subchapter M regulations in a cost-effective manner. The partnership combines MarineCFO's towboat compliance software, RINA's certification and training services, and Tug & Barge Solutions' towing safety management system and consulting expertise. They aim to streamline the compliance process and costs for operators while improving safety. The collaboration offers a turnkey solution for operators to develop, implement, and maintain a safety management system as required by Subchapter M.
V. Ships Leisure USA provides integrated ship management services to more than 140 passenger vessels worldwide. It offers deck and engineering operations, hotel services, technical maintenance, safety and quality management, crewing, and financial management. As one of the largest ship managers with over 900 vessels, V. Ships maintains high standards through training programs and strategic partnerships.
SAB has embraced the Road Transport Management System (RTMS) to improve road safety and regulate its transport operations. RTMS brings external credibility to SAB's internal safety controls and provides oversight of third-party transport partners. It standardizes operations across contractors and sites to ensure proactive road safety management. While SAB already has internal systems, RTMS certification is now required for all third-party transport contractors and SAB sites. So far, 7 of 10 third-party fleets are RTMS certified, with the remaining 3 to be certified by July 2016. All 39 SAB fleets will be certified by the end of 2016. Lessons learned are to fully understand RTMS requirements and benefits, ensure senior management ownership
K-IMS is a communications platform developed by KONGSBERG for the maritime industry. It collects data from vessel systems and sensors and distributes it to fleet management offices and suppliers to create a full operational picture. K-IMS provides a single portal for reduced costs, increased performance awareness, and improved decision-making through data analysis. It allows secure access to information anywhere through its interactive web interface and efficient data sharing capabilities.
Innovating within the value chain: Supplying components to an existing PSS - ...Tim McAloone
The classic product-to-service example is how Rolls Royce changed from product manufacture to selling power-by-the-hour. But how is it to be a supplier to such a service-oriented manufacturing company? This case tells of how GKN Aerospace Engine has also gained from this transition.
Business models for PSS in the maritime branch - Jakob Andersen, Research Ass...Tim McAloone
What can we learn from the morning’s cases? The customer is requesting, but do you know what? What business models would be fitting and apt to address the needs of the maritime market?
What can we expect from service? The promise of PSS - Tim McAloone, PROTEUS P...Tim McAloone
This document appears to be a presentation on introducing a workshop. It discusses what a product/service-system (PSS) is, describing it as a system that supports and utilizes a product through an extended product life period by providing services like selling use and functions. The presentation covers getting an overview of PSS and identifying solutions, and includes bullet points on the topics to be discussed.
The document discusses a new partnership between MarineCFO, RINA, and Tug & Barge Solutions to help towboat operators comply with upcoming Subchapter M regulations in a cost-effective manner. The partnership combines MarineCFO's towboat compliance software, RINA's certification and training services, and Tug & Barge Solutions' towing safety management system and consulting expertise. They aim to streamline the compliance process and costs for operators while improving safety. The collaboration offers a turnkey solution for operators to develop, implement, and maintain a safety management system as required by Subchapter M.
V. Ships Leisure USA provides integrated ship management services to more than 140 passenger vessels worldwide. It offers deck and engineering operations, hotel services, technical maintenance, safety and quality management, crewing, and financial management. As one of the largest ship managers with over 900 vessels, V. Ships maintains high standards through training programs and strategic partnerships.
SAB has embraced the Road Transport Management System (RTMS) to improve road safety and regulate its transport operations. RTMS brings external credibility to SAB's internal safety controls and provides oversight of third-party transport partners. It standardizes operations across contractors and sites to ensure proactive road safety management. While SAB already has internal systems, RTMS certification is now required for all third-party transport contractors and SAB sites. So far, 7 of 10 third-party fleets are RTMS certified, with the remaining 3 to be certified by July 2016. All 39 SAB fleets will be certified by the end of 2016. Lessons learned are to fully understand RTMS requirements and benefits, ensure senior management ownership
K-IMS is a communications platform developed by KONGSBERG for the maritime industry. It collects data from vessel systems and sensors and distributes it to fleet management offices and suppliers to create a full operational picture. K-IMS provides a single portal for reduced costs, increased performance awareness, and improved decision-making through data analysis. It allows secure access to information anywhere through its interactive web interface and efficient data sharing capabilities.
Innovating within the value chain: Supplying components to an existing PSS - ...Tim McAloone
The classic product-to-service example is how Rolls Royce changed from product manufacture to selling power-by-the-hour. But how is it to be a supplier to such a service-oriented manufacturing company? This case tells of how GKN Aerospace Engine has also gained from this transition.
Business models for PSS in the maritime branch - Jakob Andersen, Research Ass...Tim McAloone
What can we learn from the morning’s cases? The customer is requesting, but do you know what? What business models would be fitting and apt to address the needs of the maritime market?
What can we expect from service? The promise of PSS - Tim McAloone, PROTEUS P...Tim McAloone
This document appears to be a presentation on introducing a workshop. It discusses what a product/service-system (PSS) is, describing it as a system that supports and utilizes a product through an extended product life period by providing services like selling use and functions. The presentation covers getting an overview of PSS and identifying solutions, and includes bullet points on the topics to be discussed.
Proactive service solutions in the commercial vehicle industry - Les Bishop, ...Tim McAloone
The story of the transition from a manufacturing and sales company to transport solution provider – a transition process which revolutionised the company
From can-kickers to total solution provider - Ole Würtz, Senior Training Cons...Tim McAloone
BASF has transformed their business from the sales of paint and small devices to the total provision of coating facilities for the automotive industry. This transition was based on deep insight into the company’s customers’ needs and activities
The document summarizes TORM's comprehensive finance solution and initiatives to improve operations and reduce costs. Key points include:
1) TORM reached an agreement with banks and time charter partners to restructure debts, extend maturities until 2016, and obtain $100M in new working capital over two years.
2) TORM eliminated its newbuilding program and implemented internal cost and cash initiatives aimed at saving $100M over three years.
3) TORM adjusted time charter rates to market levels and terminated some contracts to better align its time charter portfolio.
This document discusses different types of research methods including qualitative and quantitative. It also mentions that an overview can help prevent choosing the wrong model and refers to leasing companies and investors such as pension funds.
World-Class Servitisation: Methods, Cases and PartnershipsTim McAloone
The document appears to be a presentation discussing product-service system (PSS) design and implementation. It notes that Denmark has a leading maritime industry and discusses how other industries can transition to servitization. The presentation outlines different factors to consider for PSS implementation, including when to transition, how to organize a company, and how to design and test business models for PSS. It also lists the various academic work and industry projects completed regarding PSS.
This document discusses gauging readiness for product-service system (PSS) strategies. It identifies several critical themes to consider, including market dynamics, business models, partnerships, organizational dynamics, and value propositions. These themes contain questions about competitive factors, offerings, relationships with customers and partners, organizational competencies, and types of value propositions. The document aims to help companies evaluate their preparedness for transitioning to integrated PSS strategies.
This presentation was made by Robin Shreeve, CEO of AWPA at the 7th Annual Australasian Talent Conference 2013, 28-30 May 2013 in Sydney themed: Agile Talent Management - Optimise, In-source, Outsource, Offshore, Redeploy.
A mobile agent is a program that can migrate between hosts, performing processing at each one. It decides when and where to move next through a three step process of saving its state, transporting itself, and resuming. Mobile agents have attributes like state, code, and origin information. Mobility can be weak, restarting execution from the beginning on each move, or strong, continuing execution from the previous point. Events in a mobile agent's lifecycle include creation, dispatch, cloning, deactivation, activation, retraction, disposal, and communication. Mobile agents reduce network load, overcome latency, encapsulate protocols, adapt dynamically, execute asynchronously, and are fault tolerant.
- Novenco Fire Fighting was acquired by Wilhelmsen Technical Solutions in 2012 and integrated into their operations in 2013. This opened opportunities for Novenco to collaborate with Wilhelmsen on product-service system (PSS) approaches and to expand their portfolio and service offerings.
- Novenco saw PSS as a way to strengthen their after-sales service business and network within the industry. However, changing to a more service-oriented organization was challenging for the small company. The acquisition by the large Wilhelmsen group provided more resources for PSS but also new coordination challenges.
- Going forward, Novenco aims to maintain its safety system expertise within Wilhelmsen's global service network through training programs while also selling more
A 2007 survey of 315 European manufacturing firms found that 107 had at least 30 external manufacturing partners and 63 had at least 30 external design partners. Networks and partnerships are important for servitization because value is created by several suppliers and stakeholders, and activities are often shared between suppliers when delivering product-service systems. Networks can be initiated through either market pull, where commercial potential is identified and partners are needed, or capability push, where partners are already in place and commercial possibilities need to be explored.
Human: Thank you, that is a concise 3 sentence summary that captures the key points.
Warehouse Fabrics Inc. uploaded a guide to their blog for making embellished linen towels. The guide provides instructions for prewashing fabrics, cutting towels using an existing towel as a guide, and hemming techniques to reduce bulk. The owner notes that the guide is easy to follow and will help create pretty items with linen towels. More information about the company and their fabric products can be found on their website.
A 2007 survey of 315 European manufacturing firms found that 107 had at least 30 external manufacturing partners and 63 had at least 30 external design partners. Networks and partnerships are important for servitization because value is created by several suppliers and stakeholders, and activities are often shared between suppliers when delivering product-service systems. Networks can be initiated through either market pull, where commercial potential is identified and partners are needed, or capability push, where partners are already in place and commercial possibilities need to be explored.
Human: Thank you, that is a concise 3 sentence summary that captures the key points.
LCM Systems are a designer and manufacturer of standard and custom design load cells, load pins and instrumentation systems. These are used in a variety of applications, including Marine, Offshore, Oil & Gas, Heavy Lift and crane safety. We also offer an extensive range of ATEX and IECx hazardous area certified products.
Total Soft Bank Ltd is a software company that develops solutions for the port, maritime, and logistics industries. It has over 120 employees located across several global offices and regional centers. The company's flagship products include the Terminal Operating System CATOS, the stowage planning system CASP, the onboard loading computer TSB Supercargo, and the port community system PLUS. CATOS is used by over 80 marine terminals worldwide, CASP has a global market share of over 30%, and PLUS provides integrated services across the logistics chain for ports. Total Soft Bank aims to be the leading IT solutions provider in its industries through continuous innovation and customer-focused products and services.
Case Study: Learn How Expeditors Uses APM as Both a Technology and Process T...CA Technologies
Expeditors implemented CA APM as both a technology and process transformation initiative. They took a three-tiered approach focusing on technology, people, and process. On the technology side, they deployed CA APM across their pre-production and production environments. For people, they defined roles, provided training, and partnered with experts. For process, they incorporated APM into their SDLC and created a maintenance discipline. The implementation helped Expeditors gain visibility, improve performance, and empower teams across the organization.
Pole Star is a provider of satellite-based vessel tracking services founded in 1998. Over the past 15 years it has expanded its offerings and global presence. It now monitors over 1,250 commercial vessels around the world through a network of redundant data centers and satellite communication providers. Pole Star offers a range of tracking solutions depending on customers' needs for visibility into vessel location and operations, with options for variable reporting intervals, integrated hardware, and additional sensor data and alerts.
How Railinc Ensures The Links In Our Nation's Supply Chain: CA Spectrum and ...CA Technologies
The railroad industry has its own application economy that drives productivity, operational efficiencies and most important, safety on the rails. In this session, learn how Railinc, the application service provider and largest source of accurate, real-time data for the U.S. railroad industry, is using CA Spectrum® to not only ensure critical information is always available for immediate decision-making, but also improve safety measures to keep employees and residents safe. Railinc is using CA Spectrum to guarantee the services behind our transportation system that moves the goods and services we rely on every day are always available.
For more information, please visit http://cainc.to/Nv2VOe
The document introduces Esquire Infolab Systems, a maritime software and consulting company. It provides biographies of the company's key leadership, which includes experts with decades of experience in vessel management, operations, and engineering. Esquire Infolab Systems offers an integrated ERP software solution for the shipping industry that aims to optimize operations, reduce costs, and provide a ROI within 300 days. It has provided consulting and software solutions to numerous shipping companies, ports, and other maritime organizations around the world.
Our team comprises maritime leaders, terminal managers, naval architects, IT professionals, mechanical engineers, electrical and electronic engineers
Specialize in maritime related software development and customization
Assets(Ready in market stage): ERP products already catering to segments such as: Ship technical/operations; Ship chartering/commercial
Esquire Port Manager (EPM) is a single web-based platform for complete operational management of ports and terminals.
The solution covers all vessel, cargo, and resources movement activities – from end to end.
With EPM, your business can optimize throughput and turnaround times to improve productivity and efficiency.
Capt. Ib Fruergaard and Mr. Kailashnath Vallabhaneni lead a consulting firm that provides port and terminal solutions with over 100 years of combined maritime experience. They offer consulting services focused on management, operations, and strategic planning to optimize efficiency, throughput and return on investment for clients within 300 days. Their solutions include customized software and advisory services to improve performance across various key areas of port management.
Proactive service solutions in the commercial vehicle industry - Les Bishop, ...Tim McAloone
The story of the transition from a manufacturing and sales company to transport solution provider – a transition process which revolutionised the company
From can-kickers to total solution provider - Ole Würtz, Senior Training Cons...Tim McAloone
BASF has transformed their business from the sales of paint and small devices to the total provision of coating facilities for the automotive industry. This transition was based on deep insight into the company’s customers’ needs and activities
The document summarizes TORM's comprehensive finance solution and initiatives to improve operations and reduce costs. Key points include:
1) TORM reached an agreement with banks and time charter partners to restructure debts, extend maturities until 2016, and obtain $100M in new working capital over two years.
2) TORM eliminated its newbuilding program and implemented internal cost and cash initiatives aimed at saving $100M over three years.
3) TORM adjusted time charter rates to market levels and terminated some contracts to better align its time charter portfolio.
This document discusses different types of research methods including qualitative and quantitative. It also mentions that an overview can help prevent choosing the wrong model and refers to leasing companies and investors such as pension funds.
World-Class Servitisation: Methods, Cases and PartnershipsTim McAloone
The document appears to be a presentation discussing product-service system (PSS) design and implementation. It notes that Denmark has a leading maritime industry and discusses how other industries can transition to servitization. The presentation outlines different factors to consider for PSS implementation, including when to transition, how to organize a company, and how to design and test business models for PSS. It also lists the various academic work and industry projects completed regarding PSS.
This document discusses gauging readiness for product-service system (PSS) strategies. It identifies several critical themes to consider, including market dynamics, business models, partnerships, organizational dynamics, and value propositions. These themes contain questions about competitive factors, offerings, relationships with customers and partners, organizational competencies, and types of value propositions. The document aims to help companies evaluate their preparedness for transitioning to integrated PSS strategies.
This presentation was made by Robin Shreeve, CEO of AWPA at the 7th Annual Australasian Talent Conference 2013, 28-30 May 2013 in Sydney themed: Agile Talent Management - Optimise, In-source, Outsource, Offshore, Redeploy.
A mobile agent is a program that can migrate between hosts, performing processing at each one. It decides when and where to move next through a three step process of saving its state, transporting itself, and resuming. Mobile agents have attributes like state, code, and origin information. Mobility can be weak, restarting execution from the beginning on each move, or strong, continuing execution from the previous point. Events in a mobile agent's lifecycle include creation, dispatch, cloning, deactivation, activation, retraction, disposal, and communication. Mobile agents reduce network load, overcome latency, encapsulate protocols, adapt dynamically, execute asynchronously, and are fault tolerant.
- Novenco Fire Fighting was acquired by Wilhelmsen Technical Solutions in 2012 and integrated into their operations in 2013. This opened opportunities for Novenco to collaborate with Wilhelmsen on product-service system (PSS) approaches and to expand their portfolio and service offerings.
- Novenco saw PSS as a way to strengthen their after-sales service business and network within the industry. However, changing to a more service-oriented organization was challenging for the small company. The acquisition by the large Wilhelmsen group provided more resources for PSS but also new coordination challenges.
- Going forward, Novenco aims to maintain its safety system expertise within Wilhelmsen's global service network through training programs while also selling more
A 2007 survey of 315 European manufacturing firms found that 107 had at least 30 external manufacturing partners and 63 had at least 30 external design partners. Networks and partnerships are important for servitization because value is created by several suppliers and stakeholders, and activities are often shared between suppliers when delivering product-service systems. Networks can be initiated through either market pull, where commercial potential is identified and partners are needed, or capability push, where partners are already in place and commercial possibilities need to be explored.
Human: Thank you, that is a concise 3 sentence summary that captures the key points.
Warehouse Fabrics Inc. uploaded a guide to their blog for making embellished linen towels. The guide provides instructions for prewashing fabrics, cutting towels using an existing towel as a guide, and hemming techniques to reduce bulk. The owner notes that the guide is easy to follow and will help create pretty items with linen towels. More information about the company and their fabric products can be found on their website.
A 2007 survey of 315 European manufacturing firms found that 107 had at least 30 external manufacturing partners and 63 had at least 30 external design partners. Networks and partnerships are important for servitization because value is created by several suppliers and stakeholders, and activities are often shared between suppliers when delivering product-service systems. Networks can be initiated through either market pull, where commercial potential is identified and partners are needed, or capability push, where partners are already in place and commercial possibilities need to be explored.
Human: Thank you, that is a concise 3 sentence summary that captures the key points.
LCM Systems are a designer and manufacturer of standard and custom design load cells, load pins and instrumentation systems. These are used in a variety of applications, including Marine, Offshore, Oil & Gas, Heavy Lift and crane safety. We also offer an extensive range of ATEX and IECx hazardous area certified products.
Total Soft Bank Ltd is a software company that develops solutions for the port, maritime, and logistics industries. It has over 120 employees located across several global offices and regional centers. The company's flagship products include the Terminal Operating System CATOS, the stowage planning system CASP, the onboard loading computer TSB Supercargo, and the port community system PLUS. CATOS is used by over 80 marine terminals worldwide, CASP has a global market share of over 30%, and PLUS provides integrated services across the logistics chain for ports. Total Soft Bank aims to be the leading IT solutions provider in its industries through continuous innovation and customer-focused products and services.
Case Study: Learn How Expeditors Uses APM as Both a Technology and Process T...CA Technologies
Expeditors implemented CA APM as both a technology and process transformation initiative. They took a three-tiered approach focusing on technology, people, and process. On the technology side, they deployed CA APM across their pre-production and production environments. For people, they defined roles, provided training, and partnered with experts. For process, they incorporated APM into their SDLC and created a maintenance discipline. The implementation helped Expeditors gain visibility, improve performance, and empower teams across the organization.
Pole Star is a provider of satellite-based vessel tracking services founded in 1998. Over the past 15 years it has expanded its offerings and global presence. It now monitors over 1,250 commercial vessels around the world through a network of redundant data centers and satellite communication providers. Pole Star offers a range of tracking solutions depending on customers' needs for visibility into vessel location and operations, with options for variable reporting intervals, integrated hardware, and additional sensor data and alerts.
How Railinc Ensures The Links In Our Nation's Supply Chain: CA Spectrum and ...CA Technologies
The railroad industry has its own application economy that drives productivity, operational efficiencies and most important, safety on the rails. In this session, learn how Railinc, the application service provider and largest source of accurate, real-time data for the U.S. railroad industry, is using CA Spectrum® to not only ensure critical information is always available for immediate decision-making, but also improve safety measures to keep employees and residents safe. Railinc is using CA Spectrum to guarantee the services behind our transportation system that moves the goods and services we rely on every day are always available.
For more information, please visit http://cainc.to/Nv2VOe
The document introduces Esquire Infolab Systems, a maritime software and consulting company. It provides biographies of the company's key leadership, which includes experts with decades of experience in vessel management, operations, and engineering. Esquire Infolab Systems offers an integrated ERP software solution for the shipping industry that aims to optimize operations, reduce costs, and provide a ROI within 300 days. It has provided consulting and software solutions to numerous shipping companies, ports, and other maritime organizations around the world.
Our team comprises maritime leaders, terminal managers, naval architects, IT professionals, mechanical engineers, electrical and electronic engineers
Specialize in maritime related software development and customization
Assets(Ready in market stage): ERP products already catering to segments such as: Ship technical/operations; Ship chartering/commercial
Esquire Port Manager (EPM) is a single web-based platform for complete operational management of ports and terminals.
The solution covers all vessel, cargo, and resources movement activities – from end to end.
With EPM, your business can optimize throughput and turnaround times to improve productivity and efficiency.
Capt. Ib Fruergaard and Mr. Kailashnath Vallabhaneni lead a consulting firm that provides port and terminal solutions with over 100 years of combined maritime experience. They offer consulting services focused on management, operations, and strategic planning to optimize efficiency, throughput and return on investment for clients within 300 days. Their solutions include customized software and advisory services to improve performance across various key areas of port management.
ComAv offers fully integrated asset management solutions, including short and long-term aircraft and engine storage, maintenance, disassembly services, and asset sales. Their services cover over 15 aircraft types and 300+ engines. ComAv provides a one-stop solution for asset owners to maximize asset value through short or long-term storage, maintenance, and end-of-life solutions.
The objective of EMMMv ( the Exploration, Mining, Metals and minerals vertical) is to: realise sustainable business- value through collaboration around a common operating model and, by so doing, enable its members to put their Business-IT investment into areas of differentiation versus standard operating practices and support vendors in their delivery of technical and business solutions to the industry.
Read more about The Open Group EMMM forum at http://www.opengroup.co.za/emmm
Logimatic Engineering - Your maritime automation partnerLogimatic
Logimatic is an automation partner for the maritime industry that provides automation solutions for various types of ships. It has experience delivering complete automation projects from design and specification to installation and training. It has developed automation systems like IPMS for naval ships and CMAS for commercial ships. Logimatic aims to be a professional partner through constructive dialogue, high quality solutions, and strong support.
The document discusses vibration monitoring and analysis of vibrating screens used in mining operations. It provides examples of vibration waveform and spectrum plots that help identify common issues with screens like loose or broken bolts, misaligned or uneven springs, and overload conditions. Graphs and data from machinery health monitoring systems are shown to illustrate how condition monitoring can detect problems with screens and other critical assets.
Field Services overview for Marine applicationsAnton Svinenkov
I. Schneider Electric provides field services for marine vessels including maintenance services, multi-year service plans, crew training, and retrofit solutions to improve operational excellence, safety, availability, and security.
II. They also offer solutions to improve efficiency and sustainability such as power monitoring systems, shore connection solutions, and engine room cooling modernization.
III. Schneider Electric helps leverage new technologies through services like predictive maintenance using asset performance monitoring, cyber security solutions, and digitization services.
This document provides an overview of LCM Systems, including a brief history of the company founded in 1984, its strengths such as a single UK facility and custom product design capabilities, facilities like an in-house machine shop and calibration up to 1500 tonnes, example products, and future plans such as expanding high capacity and subsea product ranges and introducing data logging solutions.
Sailing Toward Global Data Alignment with Carnival CorporationTamrMarketing
See how a unified and mastered view of the spare parts and equipment on-board every ship allowed Carnival Cruise Line to drive more business to the most reliable and cost-efficient vendors.
Watch the full presentation > https://resources.tamr.com/carnival
The ARTS Mobile Aircraft Maintenance Crew is active
worldwide and implements service bulletin installations,
aircraft upgrades and heavy, as well as base maintenance
projects, in the MRO fields of avionics, systems and airframe,
directly on the aircraft or aircraft components.
World Group Co. Middle East manufactures engine cooling system flushing and diagnostic machines serving automotive and heavy duty industries. It provides a full range of machines from small personal vehicles up to heavy earth moving equipment. The document describes the company's product lines and features of various machine models aimed at different industry sectors. It emphasizes product quality, durability, and after-sales support in serving customers across multiple countries since 1993.
The document summarizes a sales brochure for the Kalmar DRF400-450 reachstacker. It describes the reachstacker as the most innovative ever built, highlighting its extensive testing including over a year of testing prototypes with customers. It details many improvements over previous models such as increased reliability, service intervals, and environmental performance. The document emphasizes the reachstacker's benefits for customers such as improved efficiency and reduced operating costs.
This document discusses SAP Transportation Management (TM) and its evolution from R/2 to SAP TM 9.0. It covers the key functions, features, benefits, and integration of SAP TM, including freight tendering, planning, and settlement. The document also provides an overview of Wise Men's Rapid Deployment Solution approach for implementing SAP TM, with examples of timelines, deliverables, and demonstrations of the freight tendering and planning capabilities.
Similar to Emerson's transition towards a servitised business - Per Svensson, Director of Aftermarket for Emerson Process Management A/S (20)
This document summarizes a presentation on servitization methods for the maritime industry. It discusses how the maritime industry in Denmark has world-class quality and efficiency but can benefit further from servitization. Other industries that have successfully servitized are examined for lessons learned. The presentation covers tools and methods for designing product-service systems, including case studies of companies that were guided on servitization and how to organize a company to adopt servitization. Partnerships that can achieve cost and energy savings through servitization are also discussed.
Alfa Laval has undergone an organizational change to focus more on customer needs and unique operating conditions. This includes a new Business Development department and changing R&D, sales, and service to work more closely together. Alfa Laval now takes a lifecycle management approach from project preparation through execution and contribution. Examples provided demonstrate supplier-driven innovation workshops to generate solutions, a project optimizing steam balance on a vessel through upgrades informed by operational data, and a new sales tool accounting for variable operating conditions.
This document discusses continuing organizational development through several actions. It recommends focusing on developing skills, improving processes, and fostering collaboration between teams. The overall goal is to enhance the organization's effectiveness and prepare for future opportunities and challenges.
The document discusses tools that have been developed or applied for product-service system development. Over 100 tools have been tried and tested with a maritime focus. New tools have also been developed or adapted to support all development phases and dimensions of product-service systems.
The document outlines a seven stage framework for organizations transitioning to product-service system models. It discusses understanding the transition, organizing for product-service systems, and experiences from product-service organizations. The seven stages of the framework are: explore, engage, initiate, analyze, redesign, launch, and maintain. The framework is intended to guide organizations through the entire change process to servitization.
This document presents a toolbox of over 100 tools for developing product-service system (PSS) concepts. It introduces 11 key tools, including an ecosystem map, user activity cycle, product life gallery, service blueprint, and PSS configurator. The PSS configurator allows companies to map offerings, channels, and combinations to develop customized PSS concepts. The full toolbox is intended to support companies throughout the PSS development phases and dimensions.
The document discusses key considerations for companies transitioning to product-service system (PSS) business models. It identifies questions around market dynamics, business models, partnerships, organizational dynamics, and value propositions that companies need to answer to determine their ability to offer integrated PSS offerings, evaluate associated costs and profits, and ensure internal resources and processes support the transition. The focus is on assessing competitive environment, life cycle costs for customers, network relationships, competencies to deliver services, management support for transitioning, and customer value from outcome-based offerings.
The document discusses Rolls-Royce's TotalCare program for aircraft engine maintenance. TotalCare aims to simplify airline operations by fixing engine maintenance costs, aligning business structures, increasing aircraft availability, and allowing airlines to focus on their core business by fully transferring financial risk to Rolls-Royce. The program provides continuous improvements to meet industry needs through Rolls-Royce's services development and leadership in this area.
The document summarizes the objectives and status of the Maritime Center at the Technical University of Denmark (DTU). The objectives are to support industry-university collaboration, focus on interdisciplinary research and education in maritime topics, and strengthen cooperation between DTU departments and other universities. The center involves researchers from multiple DTU departments conducting projects in areas like ship design, operations, and environmental technologies. It has received support from industry and led to growth in maritime students and research projects at DTU.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
Profiles of Iconic Fashion Personalities.pdfTTop Threads
The fashion industry is dynamic and ever-changing, continuously sculpted by trailblazing visionaries who challenge norms and redefine beauty. This document delves into the profiles of some of the most iconic fashion personalities whose impact has left a lasting impression on the industry. From timeless designers to modern-day influencers, each individual has uniquely woven their thread into the rich fabric of fashion history, contributing to its ongoing evolution.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
4 Benefits of Partnering with an OnlyFans Agency for Content Creators.pdfonlyfansmanagedau
In the competitive world of content creation, standing out and maximising revenue on platforms like OnlyFans can be challenging. This is where partnering with an OnlyFans agency can make a significant difference. Here are five key benefits for content creators considering this option:
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
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Emerson's transition towards a servitised business - Per Svensson, Director of Aftermarket for Emerson Process Management A/S
1. CRM for ServiceCRM for Service ––
Best PracticeBest Practice
Per Svensson, Director Aftermarket
Marine Tank Management (MTM)
Rosemount Tank Radar AB Confidential
Marine Tank Management (MTM)
Copenhagen 19th March, 2013
2. Key MessagesKey MessagesKey MessagesKey Messages
We have a long history within the Marine Industry
and we are an organization which has been
formed through a number of acquisitions
Global access to information on our Installed
Base and to the Service History for the
individual ships a key for;
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 2 Rosemount Tank Radar AB Confidential
individual ships a key for;
– Efficiency when servicing Customers
– Growing our Service Business
Best Practice for us A CRM System
customized for our Marine Service needs
2
3. Emerson AtEmerson At--aa--GlanceGlanceEmerson AtEmerson At--aa--GlanceGlance
$24.4 Billion in sales (2012)
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 3 Rosemount Tank Radar AB Confidential
NYSE: EMR Diversified global
manufacturer
and technology provider
Approximately 133,000
employees worldwide –
in 8 Business Platforms
Headquarters in
St. Louis, Mo.
#1 Compressors
#1 Refrigeration Controls
Measurement Valves & Regulators Systems & Solutions
• Pressure
• Temperature
• Level
• Flow
• pH
• Conductivity
• Gas Composition
• Control Valves
• Regulators
• Valve Actuators
• Valve instruments
Asset Optimization
• Control Systems
• Turnkey Projects
• Engineering Design
• Industry Centers
• Asset Management Systems
• Instrument &Valve Services
• Plant Optimization
• Electrical Reliability Services
• Consulting
• Training
4. Marine Tank ManagementMarine Tank Management MTMMTMMarine Tank ManagementMarine Tank Management MTMMTM
KEY FACTS
• The Global Marine Centre of
Excellence within Emerson
• No. of Employees: Approx. 690
• MTM Manufacturing Plants:
China, Denmark, South Korea,
Sweden
• MTM Sales & Service Locations:
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 4 Rosemount Tank Radar AB Confidential
• MTM Sales & Service Locations:
Greece, Singapore, UAE & USA
Valve
Remote Control
(All Tanks)
Cargo Monitoring
(Cargo Tanks)
Tank Level Gauging
(Ballast, Bilge & Service
Tanks)
Control System -
Human Machine
Interface
Engine Room
- Alarm
Monitoring
5. Marine Tank Management SystemsMarine Tank Management SystemsMarine Tank Management SystemsMarine Tank Management Systems
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 5 Rosemount Tank Radar AB Confidential 5
6. HistoryHistory -- Marine Tank ManagementMarine Tank ManagementHistoryHistory -- Marine Tank ManagementMarine Tank Management
Emerson acquired;
• Saab Marine Electronics – 2001
• Damcos – 2007
Cargo Tanks - Level
Gauging Systems
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 6 Rosemount Tank Radar AB Confidential 6
Valve Actuation &
Control Systems
7. We service all types ofWe service all types of shipsships........
….. all over the World….. all over the World
We service all types ofWe service all types of shipsships........
….. all over the World….. all over the World
Our Customers
• Ship Owners & Operators
• Ship yards
• Service Representatives
• Distributors
[File Name or Event]
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27-Jun-01, Slide 7 Rosemount Tank Radar AB Confidential
Totally 16 various product generations in operation
- on 9000+ ships
We maintain Service & Spare parts for older generations
8. MTM Service NetworkMTM Service NetworkMTM Service NetworkMTM Service Network
MTM Sweden (& Finland)
• 6 Service Eng’s (for WW service)
• CMS & TLG coordination center
• Spare part center
MTM China
MTM Korea
• 13 Service Eng’s
• Spare Parts
MTM Denmark
• 12 Service Eng’s (for WW service)
• MTM/VRC coordination center
• Spare part center
MTM Dubai
• 3 Service Eng’s
• Spare Parts
SME Service, Rotterdam
• Works solely for MTM
• 4 Service Eng’s
• Spare part center
MTM Greece
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 8 Rosemount Tank Radar AB Confidential
MTM China
• 20 Service Eng’s
• Spare Parts
MTM USA
• 5 Service Eng’s
• Spare Parts
MTM Singapore
• 13 Service Eng’s
• Spare Parts
MTM Service Station
Service Representative
Total Service Eng’s 150
Situation today
Different Legal entities with
different Business systems
Information stored in many
shapes at many loactions!
Huge Manual Work to
coordinate Warranty &
Service Work
Category ”Volume”
Installed base 9000+ vessels
Product
generations
16 in operation
Service &
Warranty
2000+ requests
per year
Spare Part
orders
8000+ per year
MTM Greece
• 2 Service Eng’s
• Starting up
9. Center of ExcellenceCenter of Excellence ––
….Information & Knowledge is the Key….Information & Knowledge is the Key
Center of ExcellenceCenter of Excellence ––
….Information & Knowledge is the Key….Information & Knowledge is the Key
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 9 Rosemount Tank Radar AB Confidential
10. MTMMTM –– CRM for ServiceCRM for ServiceMTMMTM –– CRM for ServiceCRM for Service
CRM system for service which
will be the foundation for;
– Efficiency when servicing and
responding to customers = Easy
access to relevant information
– Sharing of service handling and
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 10 Rosemount Tank Radar AB Confidential
– Sharing of service handling and
work-load between MTM sites =
Global access to information
– Early capture of eventual field
issues & product quality issues =
Data captured in a consistent way
– Aftermarket growth – reaching
out to customers with targeted
offers = Information on installed base
10
General concept of Service Ticket Management Tool
11. Relations…Relations…Relations…Relations…
Shipyard
• Buy Systems/Products from MTM
• Install products
• Gives the ship a Hull number
• MTM has warranty obligation to Shipyard
for 12 months after ship delivery to owner
Ship Owner
• Owns the ship, may keep it for 25 years
• Names the ship
• MTM may have an agreement with the ship owner
• May run the ships themselves or use a ship
management company
Ship Management
CompanyShip
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 11 Rosemount Tank Radar AB Confidential
11
Company
• May run the ship on behalf of
the ship owner
Ship
• Has a Name
• Has a Hull number
• Tied to a unique
IMO number
MTM Systems/Products
VRC = Valve Remote Control
CMS = Cargo Monitoring System
TLG = Tank Level Gauging
Systems Installed onboard the ship. These
systems consists of sub-systems and
components.
Ship Agents
Local ship agent s in port/area
which we communicate with re
ship’s berthing schedule and
delivery address for spare parts.
Ship = Account Yes!
12. CRMoDCRMoD –– Providing MTM a HolisticProviding MTM a Holistic
View on Customers and Installed BaseView on Customers and Installed Base
CRMoDCRMoD –– Providing MTM a HolisticProviding MTM a Holistic
View on Customers and Installed BaseView on Customers and Installed Base
Data
Support Requests
SR Types
• Technical Support
• Onboard Service
• Overhaul
• Commissioning
• Spare Part
• Upgrade/Retrofit Sales
• Crew Training
KPI’s – MTM
Customer Satisfaction
Ships
Accounts
• Ships
• Shipyards
• Ship Owners
• Ship Managers
• Contacts
Ships
• IMO #, NB #
• Ownership
• Type, Size
• Age
Monthly updates
[File Name or Event]
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27-Jun-01, Slide 12 Rosemount Tank Radar AB Confidential
Data
Agreements
Entitlements
• Frame Agreemenst
• Fleet Agreements
• Service Level
Agreements
Installed Base
Assets
• Systems
• Products
• Warranties
Product Life Cycle Management
MTM Aftermarket KPI's Goal
Performance
3 Mo Avg
Diff. vs
Goal
Service Mission PDSL 95% 89% -6%
Service Mission FCC 95% 83% -12%
Spare Parts Delivery PDSL 95% 66% -30%
Currently 9000+ ships
with IMO numbers
13. MTM Overall ProcessMTM Overall Process –– Support RequestsSupport RequestsMTM Overall ProcessMTM Overall Process –– Support RequestsSupport Requests
S
T
A
R
T
S
T
O
P
Customer
Request
Register
SR
Evaluate,
Decide
activity
Execute
Activity
Evaluate
Activity,
Close SR
Feedback
to
Customer
MTM Roles
• SR Administrator
• SR Coordinator
• SR Executor ERP System
Financial & Material
transactions made
in ERP system
[File Name or Event]
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27-Jun-01, Slide 13 Rosemount Tank Radar AB Confidential 13
T P
SR = Support Request
SR Types
• Technical Support
• Onboard Service
• Overhaul
• Commissioning
• Spare Part
• Upgrade/Retrofit Sales
• Crew Training
activity Close SR Customer
CRMoDCRMoD
14. CRM for ServiceCRM for ServiceCRM for ServiceCRM for Service
Current status - Service
– Sweden in operation 4 months
• tested & fine-tuned functionallity
• developed Training & User Manuals
– Denmark – starting implementation now
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 14 Rosemount Tank Radar AB Confidential
– Asia & ME – implementation before summer
14
Ensuring Data Quality & Discipline a Key for Sucess!
15. CRM for ServiceCRM for ServiceCRM for ServiceCRM for Service
Next Phase(s)
– Include Spare Parts & Upgrade sales
– Pro-active Life-Cycle Information / Handling
– Pro-active Preventive Maintenance Programs &
Service Level Agreement’s
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 15 Rosemount Tank Radar AB Confidential 15
Installed Base in CRM Enable us reaching out with
targeted Offers and LCM information!
16. KeyKey MessagesMessagesKeyKey MessagesMessages
We have a long history within the Marine Industry
and we are today an organization which has
been through a number of acquisitions.
Global access to information on our Installed
Base and to the Service History for the
individual ships a key for;
[File Name or Event]
Emerson Confidential
27-Jun-01, Slide 16 Rosemount Tank Radar AB Confidential
individual ships a key for;
– Efficiency when servicing Customers
– Growing our Service Business
Best Practice for us A CRM System
customized for our Marine Service needs
16