1. 30%
40%
22%
5%
2%
16%
46%
25%
10%
2%
Cri$cal
priority
Very
important
priority
Somewhat
important
priority
Not
a
very
important
priority
Not
a
priority
at
all
LEVEL
OF
PRIORITY
PLACED
ON
RUNNING
IT
LIKE
A
BUSINESS
IT
Business
Base:
IT=238;
Business
=
128
AT
YOUR
ORGANIZATION,
WHAT
LEVEL
OF
PRIORITY
IS
PLACED
ON
RUNNING
THE
CORPORATE
IT
DEPARTMENT
LIKE
A
BUSINESS?
Both
business
and
IT
agree
that
running
IT
like
a
business
is
an
important
goal,
with
IT
more
likely
to
rate
this
as
a
cri:cal
priority.
(NET
CriFcal/Very
important):
North
America
–
54%
EMEA-­‐70%
APAC-­‐76%
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

2. 30%
53%
11%
5%
1%
18%
49%
21%
9%
2%
Significant
progress,
IT
already
runs
like
its
own
compe$$ve
business
Moderate
progress,
IT
is
currently
moving
toward
this
model,
but
there
is
s$ll
work
to
be
done
LiZle
progress,
but
we're
ac$vely
planning
to
move
IT
toward
this
model
No
progress,
regardless
of
any
desire
to
do
so,
we
have
not
taken
any
steps
yet
to
move
IT
toward
this
model
Don't
know
PROGRESS
IN
SETTING
UP
IT
TO
RUN
LIKE
A
BUSINESS
IT
Business
In
your
opinion,
how
much
progress
has
your
organizaFon
made
to-­‐date
in
sebng
up
the
corporate
IT
department
to
run
like
a
business
(in
other
words,
corporate
IT
resembles
an
outside
service
provider
in
terms
of
skills/experFse,
breadth
of
service
offerings,
ability
to
offer
compeFFve
pricing
models,
etc.)?
While
most
respondents
report
at
least
moderate
progress,
business
execuFves
are
more
likely
to
indicate
that
ligle
to
no
progress
has
been
made
as
far
as
running
IT
like
a
business.
Base:
IT=238;
Business
=
128
(NET
Significant/
Moderate
Progress):
North
America
–
66%
EMEA-­‐74%
APAC-­‐92%
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

3. 85%
83%
79%
81%
79%
77%
75%
80%
77%
78%
68%
70%
62%
74%
75%
78%
72%
68%
71%
70%
58%
62%
62%
61%
54%
56%
Increased
business
efficiency
Improved
customer
sa$sfac$on
Improved
data
security
and
compliance
Improved
employee
produc$vity
BeZer
alignment
between
IT
and
lines
of
business
More
rapid
execu$on
of
business
processes
Decreased
applica$on
down$me
Faster
IT
service
delivery
("Amazon-­‐like"
experience
empowering
business
users
with
easy
and
highly
available
self-­‐service)
Compe$$ve
edge
-­‐
iden$fying
market
opportuni$es
Increased
business
innova$on
Cost
savings
-­‐
more
OPEX,
less
CAPEX
Increased
revenue
Ability
to
support
end
user
mobility/BYOD
CRITICAL/VERY
IMPORTANT
OUTCOMES
OF
RUNNING
IT
AS
A
BUSINESS
(Ranked
by
Total
Responses)
IT
Business
At
your
organizaFon,
how
important
are
the
following
potenFal
outcomes
of
sebng
up
the
corporate
IT
department
to
run
as
a
compeFFve
internal
service
provider,
catering
to
business
customers?
*
*
*
*
*
*Denotes
significant
difference
Base:
IT=238;
Business
=
128
InteresFngly,
IT
execuFves
are
more
likely
than
business
execuFves
to
highly
rate
the
importance
of
each
potenFal
outcome
of
running
IT
as
a
business.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

4. IT
does
this
very
well,
ligle
need
for
improvement
IT
does
this
well,
but
requires
some
improvement
IT
is
making
this
a
priority,
but
sFll
requires
significant
improvement
IT
is
not
making
this
a
priority
right
now
Don’t
know
IT
Business
IT
Business
IT
Business
IT
Business
IT
Business
…compete
for
business
against
alternate
service
providers
outside
the
company
(e.g.
Amazon)
18%
12%
45%
35%
15%
19%
19%
24%
2%
10%
…demonstrate
an
accurate
understanding
of
the
services
the
business
needs/wants
25%
10%
48%
43%
22%
37%
5%
5%
1%
5%
…make
IT
services
easy
to
package
and
deliver
17%
12%
41%
38%
33%
39%
7%
7%
2%
5%
…effec$vely
price
IT
services
for
business
consump$on
15%
10%
43%
32%
27%
34%
13%
16%
2%
9%
…help
improve
product
$me
to
market
21%
9%
36%
34%
32%
29%
9%
20%
2%
9%
…communicate
a
clear
vision
for
future
services
21%
9%
42%
30%
29%
43%
6%
12%
1%
6%
…gain
the
trust
of
business
stakeholders
17%
9%
49%
37%
30%
37%
3%
12%
0%
6%
How
would
you
rate
your
IT
organizaFon’s
currently
ability
to…
Base:
IT=238;
Business
=
128
IT
execuFves
are
SIGNIFICANTLY
more
likely
than
business
execuFves
to
indicate
IT
is
performing
very
well
in
many
areas.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare
*
Red
circle
indicates
sta$s$cal
significance

5. IT
does
this
very
well,
ligle
need
for
improvement
IT
does
this
well,
but
requires
some
improvement
IT
is
making
this
a
priority,
but
sFll
requires
significant
improvement
IT
is
not
making
this
a
priority
right
now
Don’t
know
IT
Business
IT
Business
IT
Business
IT
Business
IT
Business
…ac$vely
seek
and
inform
the
business
of
new
services
19%
9%
47%
40%
26%
32%
6%
13%
1%
5%
…ar$culate
business
value
25%
12%
44%
33%
26%
37%
4%
12%
1%
5%
…enable
business
innova$on
25%
15%
40%
35%
30%
35%
5%
12%
0%
4%
…make
it
easy
for
lines
of
business
to
work
collabora$vely
with
IT
24%
8%
44%
44%
29%
35%
3%
10%
1%
4%
…measure
end-­‐user
(customer)
sa$sfac$on
for
services
delivered
18%
8%
44%
38%
28%
34%
8%
14%
2%
5%
…support
end-­‐user
mobility
and
BYOD
strategies
16%
11%
43%
30%
27%
39%
13%
14%
1%
6%
How
would
you
rate
your
IT
organizaFon’s
currently
ability
to…
(con$nued)
Base:
IT=238;
Business
=
128
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare
*
Red
circle
indicates
sta$s$cal
significance

6. 32%
30%
30%
29%
27%
26%
26%
25%
22%
22%
21%
20%
19%
18%
17%
17%
16%
14%
Concerns
about
security
and
compliance
challenges
Corporate
culture
averse
to
change
Developing
a
pricing
model
for
IT
services
Insufficient
skills/experience
Burden
of
legacy
applica$ons
Insufficient
budget
for
large
scale
change
Complicated
internal
poli$cs
Burden
of
legacy
infrastructure
Entrenched
organiza$onal
structure
not
suited
for
ITaaS
Concerns
about
maintaining
control
over
data/data
access
Difficulty
in
defining
the
business
case
Changing
the
solware
development
process/lifecycle
Purchasing/accoun$ng
constraints
and
red-­‐tape
Difficulty
in
gaining
the
trust/consensus
of
stakeholders
Unsure
how
to
implement
end-­‐to-­‐end
mgmt
to
ensure
con$nuity
of
services
Compe$$on
for
new
talent
or
skills
Increasing
or
changing
regulatory
requirements
Labor
issues/contracts
ROADBLOCKS
FACED
BY
IT
IN
IMPLEMENTING
ITAAS
-­‐
IT
ONLY
What
are
the
roadblocks
your
IT
organizaFon
faces
in
implemenFng
an
ITaaS
model?
Base:
IT=238
Security
and
compliance
concerns,
change
management,
developing
a
pricing
model,
and
lack
of
the
right
skills
are
the
top
concerns
of
IT
execuFves
regarding
ITaaS
implementaFon.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

7. 45%
36%
32%
31%
27%
26%
24%
23%
21%
21%
20%
18%
15%
Poor
communica$on
between
IT
and
lines
of
business
Challenges
in
standardizing/streamlining
business
processes
Lack
of
understanding
about
the
value
of
IT
Lack
of
trust/confidence
in
IT's
technical
exper$se
among
lines
of
business
Lack
of
understanding
about
what
is
possible
with
new
technology
Not
genng
the
metrics
the
business
needs
to
make
informed
decisions
Lack
of
transparency
regarding
IT
cost
per
service
IT
lacks
the
business
skill
sets
to
develop
business
solu$ons
IT
doesn't
respond
well
to
business
ideas/sugges$ons
Data
security
management
concerns
Concerns
about
chargeback/budge$ng
and
ability
to
pay
for
services
Lack
of
support/encouragement/sponsorship
from
execu$ve
management
Lack
of
financial
transparency
of
IT
ROADBLOCKS
TO
A
MORE
EFFECTIVE
IT/BUSINESS
PARTNERSHIP
–
BUSINESS
ONLY
From
your
perspecFve,
what
are
the
roadblocks
your
organizaFon
faces
in
developing
a
more
effecFve
partnership
with
IT?
When
it
comes
to
developing
a
beger
IT/Business
partnership,
business
execuFves
are
less
concerned
about
management
of
data
security
and
pricing
models.
They
cite
poor
communicaFon,
lack
of
standardizaFon
and
lack
of
trust
or
confidence
in
IT
as
the
biggest
roadblocks
to
alignment.
Base:
Business
=
128
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

8. 13%
46%
32%
9%
12%
41%
41%
5%
Frequently
-­‐
More
than
50%
of
the
$me
Occasionally
-­‐
Between
25%
and
50%
of
the
$me
Rarely
-­‐
Less
than
25%
of
the
$me
Never
FREQUENCY
WITH
WHICH
LOBS
TURN
TO
OUTSIDE
SERVICE
PROVIDERS
FOR
IT
SERVICES
IT
Business
How
frequently
are
lines
of
business
at
your
organizaFon
turning
to
outside
service
providers
when
they
need
IT
services?
(This
includes
IT
services
such
as
collaboraFon
and
file
sharing,
use
of
cloud-­‐based
business
applicaFons,
mobile
app
development,
big
data
analyFcs,
social
media
integraFon,
etc.)
Base:
IT=238;
Business
=
128
IT
execuFves
are
not
far
off
the
mark
in
esFmaFng
how
ooen
lines
of
business
turn
to
outside
service
providers
for
IT
services
–
more
than
half
of
all
respondents
report
this
happens
at
least
occasionally.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

9. 41%
41%
40%
32%
25%
23%
21%
21%
Faster
service
delivery/$me
to
market
Ability
to
leverage
technical
exper$se
not
available
in-­‐house
Lower
costs
BeZer
applica$on
performance
Simpler/"Pay
per
use"
pricing
models
Promotes
increased
crea$vity
and
innova$on
Ability
to
try
services
before
purchase
or
make
a
small
investment
to
prove
business
value
Mobile
access
capabili$es
BIGGEST
ATTRACTIONS
FOR
LOB
LEADERS
TO
LEVERAGE
OUTSIDE
IT
SERVICE
PROVIDERS
–
BUSINESS
ONLY
What
are
the
biggest
agracFons
for
line-­‐of-­‐business
leaders
to
leverage
outside
service
providers
for
IT
services?
Base:
Business
=
128
Business
leaders
cite
faster
service
delivery,
the
ability
to
leverage
technical
experFse
and
lower
costs
as
the
top
agracFons
for
leveraging
outside
IT
service
providers.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare

10. How
saFsfied
is
the
business
with
the
performance
(upFme,
speed,
etc.)
of
the
following
enterprise
applicaFons
at
your
organizaFon?
55%
43%
41%
36%
34%
32%
Collabora$on
(email,
web
services,
social
media,
document
management)
Databases
(e.g.,
financial
records,
order
management,
customer
or
pa$ent
records)
Transac$on
processing
Scien$fic/engineering
Enterprise
Resource
Planning
(ERP)
Sales
force
automa$on/CRM
BUSINESS’
SATISFACTION
WITH
PERFORMANCE
OF
ENTERPRISE
APPLICATIONS
(%
Extremely/very
saFsfied)
Base:
Business
=
128
Business
execuFves
most
ooen
report
being
highly
saFsfied
with
the
performance
of
collaboraFon
and
database
applicaFons,
which
are
also
the
enterprise
applicaFons
most
ooen
deployed
to
a
private
cloud
currently.
■
RESEARCH
SUMMARY
REPORT
Dual
PerspecFves
on
ITaaS:
A
review
of
IDG
Research
study
conducted
by
EMC
&
VMWare