This document provides guidelines for proper email, texting, and business writing etiquette. Some key points covered include keeping emails brief and to the point, using appropriate tone, being careful with abbreviations in texts, knowing your audience, revising writing for clarity, and avoiding unnecessary words or jargon. Proper capitalization rules for titles are also outlined.

1. By:
Dr. Sandip Patil

2. E-MAIL ETIQUETTE
 Be informal, but not sloppy
 Keep messages brief and to the point
 Use sentence case
 Use the blind copy and courtesy copy
appropriately

3. E-MAIL ETIQUETTE
 Don’t use e-mail to avoid personal contact
 Remember that e-mail isn’t private
 Be sparing with group e-mail
 Use the subject field to indicate content and
purpose

4. E-MAIL ETIQUETTE
 Don’t send chain letters or junk mail.
 Your tone cannot be heard in an e-mail.
 Use a signature that includes contact
information.
 Summarize long discussions (replies).

5. TEXTING ETIQUETTE
 Be careful with abbreviations
 Be aware of your perceived tone
 Never send bad news via text

6. TEXTING ETIQUETTE
 Don’t change meeting times or venues
in a text
 Always double check when using the
voice-to-text feature

7. 8 KEYS TO BETTER BUSINESS
WRITING
1. KNOW WHY YOU’RE WRITING:
 Be clear about objectives.
 Address your audience appropriately.
 State the goals you want to achieve.

8. 8 KEYS TO BETTER BUSINESS
WRITING
2. UNDERSTAND YOUR READERS:
 Get to the point quickly.
 Focus on what’s relevant.
 Use a tone that fits your audience.

9. 8 KEYS TO BETTER BUSINESS
WRITING
3. WRITE YOUR FIRST DRAFT IN 4 PARTS:
 Madman – Research
 Architect – Organizes the material
 Carpenter – Writes first draft
 Judge – Edits and tightens

10. 8 KEYS TO BETTER BUSINESS
WRITING
4. REVISE AND EDIT:
 Do I have a clear, concise opening?
 Have I said all I need to say?
 Have I proved my point with specifics?
 Have I avoided repetitions?
 Have I closed smoothly?

11. 8 KEYS TO BETTER BUSINESS
WRITING
5. BE RELENTLESSLY CLEAR:
 Illustrate your points with specifics –
SHOW – DON’T TELL
6. DON’T WASTE WORDS:
 Trim wordy passages
 Get rid of “filler words”

12. 8 KEYS TO BETTER BUSINESS
WRITING
7. NEVER USE BUSINESS-SPEAK:
 Stay away from trite expressions, such as
“mission-critical” or words like “enormity.”
 Avoid jargon that others might not
understand.
 Watch the use of abbreviations such as
APW, PDS, SOP, CEU, etc.

13. 8 KEYS TO BETTER BUSINESS
WRITING
8. RELAX AND FIND THE RIGHT TONE:
 Avoid stuffiness by using contractions.
 Vary the length and structure of your
sentences.
 Use courtesies like “thank you” and “we
appreciate.”
 Use personal pronouns instead of formal
language.

14. CAPITALIZATION
 Capitalize a person’s title when it precedes
the name. Do not capitalize when the title
is acting as a description following the
name.
Chairperson Smith
Mr. Yatharth, the chairperson of the
company, will address us at noon.
 Capitalize the person's title when it follows
the name on the address or signature line.
Sincerely,
Mr. Yatharth, Chairperson

15. Thank You..
QUESTIONS???