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Elliot Wojcik 1 2
- 1. Elliot Wojcik_______________________________________ 72 Houstonlane Staten Island New York 10302 • 718 316 7774 • elliotwojcik@gmail.com PROFESSIONAL EXPERIENCE: Goal-oriented professional with leadership and people management skills. Extensive background in business operations, field service, customer relations and logistics. Highly organized. Manages multiple projects simultaneously and meets deadlines. Effective communicator. Strong work ethic and commitment to excellence. Team player. Works effectively with all departments to accomplish objectives. Proficient in Microsoft Access, PowerPoint, Word, Excel. Lean Six Sigma 5S, and SAP. QUALIFICATIONS: Leadership, Planning, Forecasting and Implementation Develops operating plans and budgets within a field service environment Sets and measures to defined metrics and scorecards Operations Production planning, dispatch and logistics Inventory control Purchasing Warehousing Traffic management – inbound and outbound Profit and Loss Management Budget preparation and implementation Forecasting Measurement Actual vs. Planned Ensures costs controls through efficiency and quality measures Performance Standards and Analysis Establishes labor standards and performance measures within a field service and production environment Sets goals and measures Actual vs. Planned down to the individual contributor (assembler) level Sets and administers to Performance Improvement Plans as necessary Customer Satisfaction Sets and delivers to specific customer schedules and quality standards Monitors to supply and demand and adjusts standards as needed Human Resource Management Recruits and actively participates in personal development plans to retain the most qualified talent Continuous Process Improvement Seeks opportunity for reduction in lost motion IE: LEAN - sub-assemblies, staging, Kanban, Toyota Works through internal resources to improve quality defects Coca-Cola Refreshments, New York, NY Parts Supply Manager 2011 - Present - Responsible for designing, developing and implementing the processes and efforts to improve customer satisfaction and retention through optimal parts supply chain management for the East North Region. - Peer leadership to implement best practices and performance management tools to drive the business. - Responsible for selection, retention and professional development of 9 Parts Specialists in the execution of reactive hold for parts recovery processes and field service inventory control support. - Supports 500 technicians, and 50 parts rooms throughout the East North Region of Coca-Cola Refreshments. - Responsible for Inventory controls and processes of $7 M dollars of parts and $2M of supplies and tools. - Responsible for direct labor and benefits of $1M annually. - Accountable for the overall parts sourcing decisions and serves in an advisory capacity to Regional Field Service Directors. Provides insights to drive Field Service performance through parts related activities while maintaining a balance of minimizing parts carried throughout the Region.
- 2. Elliot Wojcik Page2 - Manage and support monthly routines for proper financial accounting of parts expenses. Lead continuous improvement for parts processes and technologies across sourcing; procurement; and operational processes. Collaborates with CCR Internal Controls though audit routines and internal audit compliance. - Monthly Review with Regional Finance Director to audit Field Service transactions. - Manage and communicate Lean Process throughout Customer Care. - Manage and communicate continuous improvement ideas for parts processes and technologies across sourcing, procurement and operational processes. - Contributed to the post integration architecture and functions for structure to support the new Coca-Cola Refreshments Field Service team - Responsible for management of procurement processes of ~$5-7M parts/supplies expense annually. - Designed and implemented first Redistribution Center (RDC) in the U.S resulting in 2M cost savings - Lead the East North Region to the reduction of excess inventory resulting in a cost savings of 12M Customer Support Manager – New York-New Jersey Division 2002-2011 - Oversee the Equipment Planning, Routing, Delivery, and Service Dispatching functions for the East Business Unit. - Responsible for monitoring status of all reactive service and planned activity calls. - Manage 7 Direct Reports and 89 subordinates. - Responsible for Inventory controls and processes of $12M of parts and $2M of supplies and tools. - Responsible for direct labor and benefits of $9M annually. - Prepare and distribute key business indicator reports (KBI’s) for East BU Service Operations as it relates to reactive service and planned activity. - Prepare and present monthly KBI reports on spare parts and equipment inventories as well as monitor part purchases and usage during the month and at month-end. - Coordinate the monthly spare parts inventory and usage accounting close with Tampa Shared Services. - Contribute to the creation of new and enhanced KBI reports for reporting. - Collaborate with the Customer Development Center (CDC) and CCNA to develop centralized customer issue resolution processes. - Manage and communicate Lean Process as related to Cold Drink Equipment Operations. - Function as liaison between the CDC, CCNA, National Sales, our customers, sales centers, and internal departments, to ensure service level agreements. - Manage all implementations for new national service level agreements, and ensure compliance. - Lead the customer support function thru the Continuous Improvement Process Lean, Six Sigma, 5S - Continue to develop and implement specialized and on-going reporting for the Field Service Parts Manager – New York-New Jersey Divisions 2000-2002 - Oversee the spare parts inventories for all Vending, Cooler and Fountain equipment for the NY Division. - Responsible for purchasing and tracking of spare parts and supplies all New York Service Department. - Function as independent auditor for the monthly physical inventory of all asset equipment and assist in the reconciliation to the host system. - Responsible for monthly preparation and distribution of key business indicator reports (KBI’s) for all functional areas of the service department - Prepare and present monthly KBI reports on spare parts and equipment inventory movements. - Create new and enhance existing KBI reports for reporting presentation to management. - Perform periodic analysis of current spare parts rooms and service van levels to determine parts actually needed including parts distributed to third party vendors, out of stock conditions and service calls on hold because of parts out of stock. - Develop and implement specialized and on-going reporting for the Service Department. - Developed and implemented use of Division Intranet for distribution and access of monthly KBI reports using Microsoft FrontPage. - Developed and enhanced procedures for tracking spare parts inventory movements and values for spare part locations and service vans.