This document summarizes e-learning initiatives in Korean industry and provides a case study of POSCO's e-learning center. It discusses the e-learning market in Korea and trends in corporate e-learning. It also outlines POSCO's vision for an integrated e-learning system, current e-learning courses, and their process for quality management of e-learning content development and delivery.

1. e-Learning & Standard Application in Korean Industry 5 th of Sep. 2008 Han Tae In Steel Industry of POSCO Case

3. Index II. Corporate e-Learning in Korea 1. Status of introducing e-Learning in corporate training 2. e-Learning Demand of Corporate Training 3. Introduction of e-Learning by year 4. e-Learning manpower in corporate 5. Expectation of using e-Learning in corporate in the future 6. Contents producing and using type in corporate 7. Number of e-Learning contents produced( for 2007 year) 8. Subside for e-Learning of training for employees 9. The field of e-Learning courses 10. Comparing of learning effect for e-Learning VS off-line learning 11. Effect of reducing expenses after e-Learning 12. Expected effect of e-Learning introduction 13. Problems in operation of e-Learning in corporate 14. Expectation about expanding e-Learning in corporate training 15. Expectation of governmental policy for introducing e-Learning

30. 3. Application of standard in quality management 1) Establishment of skill education needs analysis system per unit organization 2) Connecting work with learning (Cyber education, CBL, Remote Screen learning, KMS, CoP) 3) Case of development of customized learning contents according to leaner competence through adapting six-sigma 4) Supporting learning per individuals by learning consulting 5) Improvement of education service by reestablishing learning management system 6) e-Learning content quality management by operating steps III. Steel industry case of POSCO

32. 5. Specific content of QM by operating process management ○ Reflecting of the best education needs by e-Survey system development, operation 1) Operation planning phase (1/3) III. Steel industry case of POSCO Education requirement analysis and the present application evaluation system Unit organization skill education needs analysis system ㅇ Needs search· analysis system ㅇ Supporting adoption performance ㅇ Supporting on-Line education consulting ㅇ DB establishment for technology needs the appropriate unit organization ㅇ Tool development for periodic aggregating real time needs - Using the standard needs sheet per field ㅇ Needs reflection by Just-In-Time ㅇ Feedback rapidly data of analysis result ㅇ Establishment of on-line consulting related education ㅇ Need analysis of factory unit ㅇ Standardization of needs analysis process appropriating to unit organization ㅇ Selected adoption of necessary technology ㅇ Identification of new technology needs and selection course ㅇ Needs analysis of education for workplace worker ㅇ e-Learning quality improvement by evaluating work adoption ㅇ Customized course development through consulting ㅇ Identification needs per unit organization by using the system ㅇ Customized course development for potential technology Needs ㅇ Performance improvement through active adopting work Advantage Trait Strategy of realization

33. 5. Specific content of QM by operating steps ○ Contents quality management by deliberate council ※ Operation of ‘contents quality evaluation deliberate council’ (4persons) 1) Operation planning phase (2/3) III. Steel industry case of POSCO Course development c ouncil committee (before development) Quality assurance activity of development phase (during development) Deliberate council (after development) ㅇ Deliberate council : 7 persons ㅇ Verification about educational contents, propriety and effectiveness ㅇ Communication system between with the planner, the quality manager and the project manager ㅇ Deliberate council : 7persons ㅇ A ~ C grade evaluation by each module ㅇ Verification development propriety and the investigation propriety course development which is systematic and rational contributes in management result ㅇ Execution the report which is development phased by quality verification * Starting and ending, fixed period (daytime/monthly publication), non-periodical etc ㅇ Investigation of content development according to learning object, expression of contents, appropriation of description type and instructional design ㅇ Investigation in advance development propriety ㅇ Risk management ㅇ Quality inspection by periodic monitoring ㅇ Contents re-plan and complement below C grade ㅇ Contents quality diagnosis and improvement Advantage Trait Strategy of realization

34. 5. Specific content of QM by operating steps ○ Encouraging the learning activity by forcing of tutor’s competence ※ Operating on-line community for enforcing tutor community 1) Operation planning phase (3/3) III. Steel industry case of POSCO Public invitation of tutor in company Operating tutor training course ㅇ A pplication of tutor r egular public invitation system (by contents module unit) ㅇ Program of forcing tutor’s competency ㅇ Basic important condition (Ministry of Labor standard adoption) - The person who is an above of corresponding field practical career 3Year -The person who has above of master degree corresponding field ㅇ Evaluation item - Qualification condition, interview and service record, The others ㅇ Tutor training course, and solving new knowledge and operational errors through tutor workshop ㅇ Recruiting tutor who is active and positive ㅇ Inactive tutor who is shift possibility immediately ㅇ Trading the opinion and providing information by the off-line meeting of tutors ㅇ Communication for improvement method about e-Learning tutor activities Advantage Trait Strategy of realization

35. 5. Specific content of QM by operating steps ○ Education guidance and application support ※ Providing the specific information and sample course when someone click the course 2) Operation preparing phase (1/2) III. Steel industry case of POSCO Learning course path Learning recommendation process ㅇ Providing Learning roadmap -> Deriving efficient learning ㅇ Providing systematic learning activity guide -> Reinforcement of self-development support system ㅇ Presentation concretely the course for the learning to complete at before and after -> inducing the learning motivation and supporting to meet the needs Self-development ㅇ Classification course operating by level and learning guide ㅇ Providing course classification by function qualification ㅇ Providing content - Design according to personnel system and educational system of the company - Consideration the present business field and accomplishment career ㅇ Selection possibility the field which forecasts the changing work position in the future ㅇ Management the changing things of recommendation course ㅇ Providing content - Selection the field which the learner needs by system of educational process of the company - Realization available to select duplicable the course ㅇ Problem solving of difficult to select previous learning course when the position change ㅇ Ability of supporting efficient learning ㅇ Inducing the learning motivation and inciting learning accomplishing craving ㅇ Supporting systemic learning before and after changing the work position ㅇ Finding professional knowledge and improving management performance by inducing the learning motivation ㅇ Contributing the improvement of work competence by supporting interrelated learning course Advantage Trait Strategy of realization

36. 5. Specific content of QM by operating steps ○ Providing learning guide and registration by diagnosing individuals competence 2) Operation preparing phase (2/2) III. Steel industry case of POSCO Providing customized learning course by diagnosing individuals competence ㅇ Analysis the division of lack Individuals competence -> Providing learning course relation needed in and out company ㅇ Development the diagnosis system by work competence of company -> Providing rational and objective self-development learning ㅇ Establishment DB of work skill and external curriculum ㅇ Establishment interface related personnel assessment with work competence ㅇ Strengthening self-reflection by diagnosis result, and review function ㅇ Strengthening the relation with personnel strategy of company and using the distribution of human recourse ㅇ Maximizing learning effect through supporting the establishment of the competence system ㅇ Identification of learning roadmap and reengineering Advantage Trait Strategy of realization

37. 5. Specific content of QM by operating steps ○ Improving learning quality and maximizing the learning effectiveness by various operation method 3) Operation phase (1/2) III. Steel industry case of POSCO Operating the cyber-course customized according to individuals competence Learning related KM Using the SEPSS ㅇ Supporting the customized learning focused on leaner competence for increasing learning effect ㅇ Sharing work and learning experience ㅇ Standardization of KM process ㅇ Knowledge specialist institutional establishment ㅇ Activation and life of KM ㅇ Supporting the process for improvement related action strategy by whole and division of company ㅇ Self-selecting and compositing and opening the learning course process learning ㅇ Supporting the learning by a person in charge of the course ㅇ Operation centered in the course developed by oneself, which can mutually composition ㅇ One-Stop using necessary knowledge ㅇ Knowledge packaging learning organization ㅇ Strengthening work specialist competence learning organization ㅇ Providing and management procedure process by steps ㅇ Using the sample and managing the interesting field about assignment ㅇ Increasing the learning effect and expanding the chance of Self-Directed learning according to competence of individuals ㅇ Increasing the work efficiency by using necessary knowledge One- Stop ㅇ Heightening of competitiveness for every employee as knowledge worker ㅇ Getting by experience of success / failure ㅇ Decreasing the deviation of work knowledge ㅇ Systemic management of work improvement according to the process schedule ㅇ Supporting the Project efficiently Advantage Trait Strategy of realization

38. 5. Specific content of QM by operating steps ○ Supporting learning activity and tutoring by learning monitoring 3) Operation phase (2/2) III. Steel industry case of POSCO LMS based on learner Push service of learning process information precious education matter management and tutor support System failure rehabilitation and confrontation system ㅇ establishment based on total learning competence management ㅇ One stop learning service function ㅇ Providing learning process information Push Service ㅇ Automatic mailing service of question and answer ㅇ Establishment of precious learning operating management system ㅇ Providing timely tutoring for activation of interaction of lecturer and learner ㅇ Minimization of obstacle occurrence by observing standards process and preventive maintenance ㅇ Relation work with learning ㅇ Supporting the learning one stop service ㅇ Operating (by using the name tag) learning guide automatic mailing system at periodic course procedure ㅇ Providing program and resource for improving competence of learner Individuals ㅇ work automation of the simple repetition education progress business automation ㅇ Response quick and accurate when the error occurs ㅇ Providing learning activity of in-out company on the one screen from registration of On/Off Line education to management after ㅇ Encouragement and evaluation for lasting learner Increasing person who complete by sending the mail and message ㅇ Increasing education satisfaction by strengthening tutor activity immediately solution about the question ㅇ learning progress ratio, learning time by managing daily learning amount and increasing learning understanding ㅇ Recurrence prevention thorough removal cause of occurrence obstacle ㅇ prevention of similar obstacle occurring Beforehand by sharing content information of obstacle Advantage Trait Strategy of realization

39. 5. Specific content of QM by operating steps ○ Improving the learning process continuously by analysis learning result and improvement idea, monitoring result 4) Operation management phase III. Steel industry case of POSCO Analysis e-Learning performance and monitoring result Feedback learning result for learner Managing tutor Reflection Of learning result in personnel ㅇ Check and analysis course openly ㅇ Analysis of monitoring about improvement idea ㅇ Participation in survey and submitting completion assessment and feedback of grade ㅇ Operating the tutor activity managing criteria ( Tutor activity assessment ) ㅇ Relation time of learning completion with personnel ㅇ Connecting personnel and compensation for qualified person ㅇ Analysis of main content -N of learner, completion ratio, learner satisfaction, improvement idea, monitoring opinion, average learning joining time, adoption of work, ROI etc. ㅇ flexible assessment schedule ㅇ Managing the problem bank ㅇ Providing learning result contents - comparing the learning time, learning participation, learning understanding, completion ㅇ Providing incentive great tutor activity and changing the inadequate tutor ㅇ MBO registration, Personnel DB input, Reflection in the promotion ㅇ assessment and personnel assessment reflection by managing BSC criteria of e-Learning ㅇ Establishment of course which the studies accomplishing and completion ratio is inactive ㅇ System improvement and operation criteria rearrangement, strengthening tutor activity for increasing convenience of learner ㅇ learning promotion by providing result and competing with other learner ㅇ Inducing participation tutor activity ㅇ Increasing leaning participation ㅇ Increasing learning effect Advantage Trait Strategy of realization

40. 5. Specific content of QM by operating steps ○ Supporting learning continuously 5) Operation sentence phase III. Steel industry case of POSCO Consulting information After learning contents quality assessment committee CoP activity ㅇ periodically providing learner information related learning after completion of course -> learning accomplishment, self-test, and guide after learning ㅇ assessment committee member: 4persons ㅇ Content composition, design, learning design, user convenience, realization technology ㅇ increasing learning effect like increasing competence of self-development by voluntary CoP composition after learning ㅇ Providing content - related book, related article, related common sense, Technical terminology explains, the seminar and meeting holding etc. ㅇ Selective sorting possibility of learning consulting information Provider ㅇ Quality assessment after operating for 1Year ㅇ Total Community composition: 15field 899 compositions ㅇ CoP composition after learning : 61courses 17,487persons (focus on q ualification acquisition ) ㅇ Inducing continuous self-development by providing information related learning after completing the course ㅇ Planning for increasing work competence by providing continuous learning ㅇ Creating the voluntary and participate learning atmosphere not one-time ㅇ Decision of the refresh level according to their grade ㅇ Qualification acquisition present condition after operating Advantage Trait Strategy of realization

41. 6. Effect and current issues ▶ Investigating needs which are suitable in digital knowledge time and contents quality guarantees ▶ Connecting directly in work and business performance with establishment various operating support system 1 ▶ Inducing continuous self-development and learning in aspect of life long learning ▶ Leaning the high performance of business by connecting with work 2 ▶ Cyber education course is appropriate learning style for adults because it is satisfying the various needs of individuals and considering the competence of individuals not common education for popular people 3 ▶ Maximizing learning effect by supporting the establishment of systematic and rational competence system, connecting with personnel strategy, providing methods to supplement, developing the lack competence of individuals 4 III. Steel industry case of POSCO