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Understanding e government in groningen

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his report summarises the e-government context in Groningen, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project. The local e-government environment varies tremendously across the North Sea Region of the EU, with municipal strategies being shaped by very different national, regional and local policy contexts and political and technological agendas. This is the second of a series of six reports summarising the local e-government environment in six municipalities from six different countries who are participating in the Smart Cities Interreg IVb project.

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Understanding e government in groningen

  1. 1. Understanding e-governmentin GroningenSummary & ContextThe local e-government environment varies tremendously across the Project Context MapNorth Sea Region of the EU, with municipal strategies being shaped byvery different national, regional and local policy contexts and political No.2and technological agendas. This series of reports summarises the locale-government environment in six municipalities from six different countrieswho are participating in the Smart Cities Interreg IVb project. The reportsallow project partners to review their local e-government context, and helpsus identify to common factors across project partners, along with areas ofdifference between partners. This report summarises the e-governmentcontext in Groningen, based on interviews with staff from the city, andidentifies factors that they feel shape their local e-government context andtheir involvement in the Smart Cities project.As well as a narrative description of the context, this report contains twodiagrams and a supporting table:• The main policy drivers for Groningen• Those projects most relevant to Smart Cities in Groningen• Details of the entities mentioned including links to source material, in English where available. Key Facts:The information in this document is derived from publically availabledescriptions supplied by Groningen, supplemented by desk-based research. Groningen City Council (Gemeente) withinThe Smart Cities Project Groningen Province, in the Netherlands (a unitary state).Figure 1 illustrates the organisations that City of Groningen has identifiedas being significant to the City’s involvement in the Smart Cities project. Populations:There are two aspects of European Union (EU) policy that are impacting City – 182 000Groningen’s involvement in the Smart Cities project. The first (along with Province – 574 000all project partners) is INTERREG IVB North Sea; the second explicitly Netherland – 16 592 000identified item is the Services Directive.The INTERREG initiative is designed to strengthen economic and socialcohesion throughout the European Union, by fostering the balanceddevelopment of the continent through cross-border, transnational andinterregional cooperation. A principal aim of the Programme is to expandthe scope of territorial cooperation and focus on high quality projects ininnovation, the environment, accessibility, and sustainable and competitivecommunities.The 2007-2013 Programme connects regions from seven countries aroundthe North Sea, incorporating policy level planning and the long lasting andtangible effects of projects. The North Sea Region Programme 2007-2013works with cutting edge policy areas in regional development throughtransnational projects.Smart Cities is one of the projects funded through the programme. Thegeneral aim of the Smart Cities project is to create an innovation networkbetween governments and academic partners leading to excellence in thedomain of the development and take-up of e-services.
  2. 2. Regional Development Europe INTERREG IVB European Union Services Directive Legal Obligations Digitisation Efficiency Deregulation National Urgency Programme Netherlands Ministry of Internal Affairs Antwoord voor bedrijven VNG Municipal Association KING eGov agency Groningen Province Province Universities Groningen & Hospitals Accord Vision Points of ECLIC 2014 improvement Customer focus Efficiency Smart Cities City of Groningen College Programme City Departments for Urban Planning & Development Information & Admin Fig 1:Main drivers underpinning Groningen’s involvement NB All items are linked to or supporting Smart Cities
  3. 3. The EU Services Directive aims to break down barriers to cross border trade inservices between countries in the EU. It will make it easier for service providers,particularly small and medium sized enterprises, to offer their services tocustomers in other EU countries, whether establishing elsewhere in the EU orproviding services remotely from the a member state. EU Member states arerequired to implement the Directive by 28 December 2009.National level – the NetherlandsAt the national level, through the Ministry of Internal Affairs (MBZK), theNational Urgency Programme (NUP) provides the motivation for coordinatedimprovements in services across the Netherlands, driven by the ServicesDirective as well as strategic needs for efficiency, digitisation of government andderegulation. The NUP (Dutch: Nationaal Uitvoeringsprogramma Dienstverleningen e-overheid) was established because it was recognised that citizens andbusinesses need a government that is fast, efficient and customer-oriented. It isa government project bringing focus and coherence in the development of basicinfrastructure of the e-government. The basic infrastructure being developedincludes: access to electronic government, e-authentication, information numbers,and electronic information based registration and has set up Six sample projectsto make the improved e-government infrastructure visible.Central government in partnership with VNG, the association of Dutchmunicipalities, has established Antwoord voor bedrijven to provide a centralpoint of information for entrepreneurs: laws and permits in The Netherlands. Theorganisation works closely with ministries, other national governments, provincialauthorities, water boards and local councils. Antwoord voor bedrijven is part ofthe Antwoord@ initiative to link the various sources of government information.GroningenThe City of Groningen has a corresponding NUP project as shown in Figure 2.In January 2010, a new national Quality Institute KING started up: its mission is toadd to sustainable improvement of quality for local governments and services ofmunicipalities. The idea is that municipalities need a strong and focused nationalbody.Figure 2 illustrates the involvement of different organisations in projects associatedwith (or impacting) Smart Cities. The drivers behind the organisations’ involvementcan be read from Figure 1. For instance, the business information partnership(described above), Antwoord voor bedrijven, with its Entrepreneurs FrontOffice project provides further motivation for involvement with Smart Cities WP3and its contact-centre workstream.The City of Groningen’s strategies of Customer Focus, Points of Improvementand the need for efficiency (at least as far as Smart Cities is concerned) isexpressed through three strategies. First, there is the College Programme whichcoordinates economic development between province, city and civil society.The Groningen Accord is an agreement between University of Groningen (RuG),Hanzehogeschool and the municipality of Groningen. It covers projects includinga drastic renovation of the Zernike university complex to the north of the cityincluding modern architecture and first rate public transport. Housing for studentsis also being given a powerful boost. Contributions are also being made to fourinnovation clusters that Groningen has nominated (energy, IT, life sciences andnanotechnology) and to the development and support of knowledge-intensiveeconomic activity. It is this which is the main driver behind the involvement withWP4 (Wireless city).
  4. 4. NUP Antwoord@ bedrijven Province College Programme Groningen Accord Programmes & Universities and Hospitals Projects Strategy Wireless City Unit Smart Cities WP4 City Of Vision 2014 Groningen Programme BoSs Smart Cities WP3 Urban Planning and Economic Efficiency NUP Development Multi Channel Information and Administration Entrepreneurs Points of Improvement Front Office Customer Focus Fig 2:Projects in Gemeente Groningen linked to Smart Cities Within the municipality of Groningen, Programme BOSS works across all eight departmental silos on central themes like improving customer services and the conduct of business, including change management and cultural change. It has clear links to involvement with Smart Cities WP3 workstreams. BOSS has defined a vision on customer services (decided on by the city council in October 2009) which includes what has to change within the organisation to really improve the customer service. More digital services, more process-thinking, establishing a mid-office within the valid ICT architecture, standardised ways of working within front- and back-offices etc. The plan (Vision 2014) will take about four years to establish and to succeed.
  5. 5. Source informationThe table below gives descriptions of projects and bodies related to GroningenCity’s involvement in Smart Cities, together with links for further information(some may be in Dutch). Table 1 Name: Smart Cities Details of significant entities www.smartcities.info The project aims to understand which e-services services work best and why; it will facilitate transfer of e-Government successes across national borders; it will identify and support the real transformational impacts of such transfer of good practices on local government; it will equip decision makers with the knowledge and ambition to achieve further innovation in the delivery of e-enabled public services; and will engage national authorities in this ambition. At the European level, the project will support the creation and growth of communities of practice across the NSR building organisational commitment to and capacity for inter- regional government service sharing. Smart Cities will raise the bar in many aspects. Name: EU Services Directive The EU Services Directive aims to break down barriers to cross border trade in services between countries in the EU. It will make it easier for service providers, particularly small and medium sized enterprises, to offer their services to customers in other EU countries, whether establishing elsewhere in the EU or providing services remotely from the a member state. EU Member states are required to implement the Directive by 28 December 2009. Name: INTERREG IVB North Sea www.northsearegion.eu/ivb/home The Interreg initiative is designed to strengthen economic and social cohesion throughout the European Union, by fostering the balanced development of the continent through cross-border, transnational and interregional cooperation. The North Sea Region Programme 2007-2013 works with cutting edge policy areas in regional development through transnational projects. A principal aim of the Programme is to expand the scope of territorial cooperation and focus on high quality projects in innovation, the environment, accessibility, and sustainable and competitive communities. The 2007-2013 Programme connects regions from seven countries around the North Sea, incorporating policy level planning and the long lasting and tangible effects of projects. Name: MBZK www.rijksoverheid.nl/ministeries/bzk The aim of the Ministry of the Interior (BZK) is a well-functioning public administration, a safe society and a government in which citizens can rely on.
  6. 6. Name: VNGwww.vng.nl/smartsite.dws?id=41361Association of Dutch municipalities, formed to provide expert support tomunicipalities in forming their opinions, development of knowledge andinnovation. United in the VNG Dutch municipalities have more influence thanindividually. Their association protects their interests, provides products andservices adapted to their needs and provides a joint platform for communication. Name: Nationaal Uitvoeringsprogramma Dienstverlening en e-overheid (NUP)www.e-overheid.nl/sites/nupCitizens and businesses need a government that fast, efficient and customer-oriented. This is a government project bringing focus and coherence in thedevelopment of basic infrastructure of the e-government. The basic infrastructurebeing developed includes: access to electronic government, e-authentication,information numbers, and electronic information based registration and hasset up Six sample projects to make the improved e-government infrastructurevisible. Name: EGEM i-Teamswww.egem-iteams.nlElectronic government improvement agency. Better service and optimalbusiness processes to suit the ambitions of modern municipal governmentbodies. This is the objective of EGEM i-teams, in collaboration with municipalgovernments, and we achieve it by means of developing standards and offeringtailor-made support. Name: KINGwww.kwaliteitsinstituutgemeenten.nlKwaliteits Instituut Nederlandse Gemeenten / Quality Institute for all theDutch municipalities. Replaced EGEM from 1 Jan 2010. The mission of thisnew national institute is: add to sustainable improvement of quality for localgovernments and services of municipalities. The idea is that municipalitiesneed a strong and focused national body. The tasks of the new KING are:• development ICT standards and ICT architecture• benchmarks of high standardised quality/ certifying benchmarks• visits/visitations and quality of management and alderman to meet new challenges• facilitating implementation plans and generally.
  7. 7. Name: Antwoord@bedrijvenwww.antwoordvoorbedrijven.nlGovernment information for entrepreneurs: laws and permits in The NetherlandsAntwoord voor bedrijven is an initiative by the Dutch government. We workclosely with ministries, other national governments, provincial authorities, waterboards and local councils. Antwoord voor bedrijven is part of the Antwoord©initiative to link the various sources of government information. Name: College programma 2007-2011www.provinciegroningen.nl/bestuurenpolitiek/gedeputeerdestaten/gspaginaCoordination of economic development between province, city and civil society. Name: Groningen Accordwww.gemeente.groningen.nl/onderwijs-en-studeren/groningen-kennisstad/akkoord-van-groningenThe Groningen Accord is an agreement between University of Groningen(RuG), Hanzehogeschool and the municipality of Groningen. It covers projectsincluding a drastic renovation of the Zernike university complex to the north ofthe city including modern architecture and first rate public transport. Housingfor students is also being given a powerful boost. Contributions are also beingmade to four innovation clusters that Groningen has nominated (energy, IT,life sciences and nanotechnology) and to the development and support ofknowledge-intensive economic activity. Name: City of Talentwww.cityoftalent.nl/enBesides being a student city, Groningen is also ahead in the areas of research,innovation and entrepreneurship: a real city of talent.In order to make this known to the rest of the Netherlands, University ofGroningen, Hanze University Groningen, the UMCG University Medical CenterGroningen and the Province and municipality of Groningen have joined forces.Under the common denominator of ‘Groningen, City of Talent’, in conjunctionwith Marketing Groningen, they have started a national campaign under themotto of: ‘Here is space for talent. Space for learning, for working and forgrowing. For further personal development and making the best of yourself.And there is room for living, sports and entertainment. There’s no place likeGroningen.’
  8. 8. www.smartcities.info www.epractice.eu/community/smartcitiesThe Smart Cities project is creating an innovation network between cities and academicpartners to develop and deliver better e-services to citizens and businesses in the NorthSea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of theEuropean Union.Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of theEuropean Union. The North Sea Region Programme 2007-2013 works with regionaldevelopment projects around the North Sea. Promoting transnational cooperation, theProgramme aims to make the region a better place to live, work and invest in. 9 781907 576126

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