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Hp da-oradea-24042012


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Hp da-oradea-24042012

  1. 1. HP and e-GovernmentPublic value of e-Government andcitizen centric transformationRoxana PopescuApril 24, 20121 ©2009 ©2010 HP Confidential
  2. 2. MAJOR GOVERNMENT TRENDS– Growing pressure to do more, and provide better and a broader range of services, at either the same or reduced levels of funding– A growing necessity to integrate Information and Communications Technology (ICT) into mainstream attempts to modernize public services and to manage the noticeable difficulty in doing so– A lack of publicly available and policy-relevant evidence on what ICT investments have delivered to date by way of added value to the public sector2 ©2010 HP Confidential
  3. 3. PUBLIC VALUE OF GOVERNMENTSThe value created by government through administrative services,laws, regulation and other actionsresulting inHigh quality pubic services, delivered with efficiency, by trustedinstitutions in the pursuit of improved socioeconomic outcomesfor everyone3 ©2010 HP Confidential
  4. 4. E-GOVERNMENT IN ESSENCEMajor transformation of the public administration, supported by technologyAffects all public authoritiesand private bodies4 ©2010 HP Confidential
  5. 5. HP PUBLIC VALUE FRAMEWORKIdentifies drivers of value creation and establishes a set of indicators that can be used todesign, implement and measure value based government systems and services Public value Quality Efficiency Trust Outcomes services5 ©2010 HP Confidential
  6. 6. QUALITY OF SERVICESAccessibility Various channels to access government servicesAvailable information Quality and quantity of information about government services and easiness to findAttitude of staff % of positive survey responses to “staff friendliness”Speed of service Benchmark of average and maximum time to deliver a specific servicesChoice Citizens have choices for how, when and what to request from governmentsImportance of service Rate of use and positive feedback on the delivery of a6 ©2010 HP Confidential specific service
  7. 7. EFFICIENCY GAINSReduces administrative Reduction of funding and direct staff required for same outputprocess costImproved public Reduced cost of public procurement – products and servicesprocurementIncreased productive Reduced % of professional time spent dealing withtime of staff administrative tasksSatisfied and well % of positive survey responses to “quality of work life”motivated staffReduced back office Shift % of back office costs to front office and improvement ofcosts services7 ©2010 HP Confidential
  8. 8. TRUST IN GOVERNMENTSSecurity of Personal Number of security breachesInformationProtections for Individual Number of cases that individual privacy was compromisedPrivacyFreedom of Information Speed and quality of response to requests for informationCitizen Participation in Number of channels available to citizens that can be usedDemocratic Process for taking part in the political processesAcceptance of % of positive survey responses that “believe in publicgovernment actions bodies”Transparent and How easy citizens can access information on theaccountable government government activities8 ©2010 HP Confidential
  9. 9. SOCIOECONOMIC OUTCOMESQuality Services Improved indicators in key service areasEfficiency, additional Number of additional front line servants made available viaresources to front line efficiency gainsHigh Levels of Trust in % of positive survey responses that support trust in publicAuthorities administrationChanged Citizen % of positive survey responses that state improved quality ofBehavior - healthier life because of high quality public serviceslifestyleSuccessful Businesses Improved business environment to support economic development9 ©2010 HP Confidential
  10. 10. HP PUBLIC VALUE FRAMEWORK BENEFITS– Challenge and overcome the simplistic notion that e-Government merely represents putting public services online– Resolve critical issues with ICT resource allocation and buy-in from citizens, businesses and government staff– Constitutes “value for money” in the public sector assessments of the wider public value which might be delivered from any particular procurement or investment10 ©2010 HP Confidential
  11. 11. HP E-GOV FRAMEWORKID and access Citizen portal Business portal Mobile Single Government call Applications Regional portal point of service centre Government interface Document Management/Workflow Govt. employee portal Web services data exchange Ministry interface Department interface Region interface Common services interface AuthenticDepartment Dept. Region Secure Govmnt Govmnt GIS and interface systems systems email structure directory Authoriz. Dept. Ministry Payment Search SmartCrd Citizens Business Propertysystems systems gateway tool PKI database database database11 ©2010 HP Confidential
  12. 12. HP E-GOV COMPONENTS– Interoperability platform– Public services– Internal government services– Public and government registries– Common eGov infrastructure services– Internal document and process management– Information exchange and cross-border services12 ©2010 HP Confidential
  13. 13. SHARED GOVERNMENT SERVICESTraditional objectives Cost efficiency Improvement in Optimization of customer service administrative processesTrough consolidation of common government services by aspecialized agency or service delivery center13 ©2010 HP Confidential
  14. 14. HP Education On-the-job – Find the right mix of methods and media to accommodate the needs of the students and the organization. Books E-learning – Make sure that the people get the right knowledge at the right point in time. – Combine the benefits of technology based learning and traditional training. – Focus on practical experience and transfer of the knowledge to the real working environment. – Informal learning supports formal Classroom Games training and ensures sustainability and transfer Virtual Lab14 ©2010 HP Confidential
  15. 15. TOWARD CITIZEN–CENTRIC GOVERNMENT– Long term e-Government strategy and focus on Public value– Holistic approach in combination with quick tangible results– Reduced costs and increased efficiency trough process optimization– Shared services as a transformation engine15 ©2010 HP Confidential
  16. 16. Thank you16 ©2009 ©2010 HP Confidential
  17. 17. Back-up17 ©2009 ©2010 HP Confidential
  18. 18. SHARED GOVERNMENT SERVICES Holistic view of shared services Create value Foster Introduce new Mitigate focused culture innovation and technologies operational of “buyer of operational and business workforce risks services” excellence models18 ©2010 HP Confidential
  19. 19. MAXIMIZING SHARED SERVICES VALUEImplementation models– Service centered shared services center– Citizen centric shared services center– Layered shared services center– Common technology strategy19 ©2010 HP Confidential